Twenty tech training tips


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Presenting with Michael Stephens, Oct. 2006 at Internet Librarian International in London

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Twenty tech training tips

  1. 1. Two Trainers Trade Twenty Technology Training Tips Internet Librarian International October 17, 2006 Rob Coers Michael Stephens
  2. 2. Who We Are <ul><li>Rob </li></ul><ul><li>Qualified as a music librarian </li></ul><ul><li>Worked in several public libraries </li></ul><ul><li>Since 1996 internet trainer and consultant in the Netherlands </li></ul><ul><li> </li></ul>
  3. 4. Who We Are <ul><li>Michael </li></ul><ul><li>Training since 1995 in libraries </li></ul><ul><li>PhD student & blogger </li></ul><ul><li>Instructor, Dominican University GSLIS </li></ul><ul><li>Fired up about tools, tech & librarians </li></ul><ul><li> </li></ul>
  4. 6. Introduction <ul><li>Why technology training? Why now? </li></ul><ul><li>Technology training VS training </li></ul>
  5. 7. Our Goal: <ul><li>We will discuss: </li></ul><ul><li>Teaching people how to work with technology, software and the Internet. </li></ul><ul><li>Ways YOU can train effectively </li></ul><ul><li>Some new ideas to think about </li></ul>
  6. 8. Where do you fit in?
  7. 9. Training = change management
  8. 10. Organizations, libraries, colleagues, society <ul><li>10 % trendsetters, early adaptors, leaders, US </li></ul><ul><li>70% followers, want to be guided and open to hear your story </li></ul><ul><li>20% oppose to everything what is new </li></ul>
  9. 11. This is what often happens <ul><li>As trainers we are often focused on these 20% </li></ul><ul><li>LOST TIME, LOST ENERGY </li></ul><ul><li>They won’t jump on anyway </li></ul>
  10. 12. So … <ul><li>Focus on the 70% </li></ul><ul><li>Convince them WHY what you have to tell can be important for THEM </li></ul>
  11. 13. <ul><li>Emphasize on: </li></ul><ul><li>Professionality </li></ul><ul><ul><li>Being ahead of others </li></ul></ul><ul><ul><li>Know what is going on in the digital world </li></ul></ul><ul><ul><li>Show what you know </li></ul></ul>
  12. 14. <ul><li>Emphasize on: </li></ul><ul><li>Necessity </li></ul><ul><ul><li>Libraries are on the edge of irrelevance </li></ul></ul><ul><ul><li>Knowledge = power </li></ul></ul><ul><ul><li>You may lose your job if you don’t … </li></ul></ul>
  13. 15. <ul><li>Emphasize on: </li></ul><ul><li>Personal advantages </li></ul><ul><ul><li>Get to meet interesting people </li></ul></ul><ul><ul><li>Be the first to buy a new 2nd hand bicycle </li></ul></ul><ul><ul><li>Find people with the same hobby as you </li></ul></ul>
  14. 16. How to do all this? <ul><li>Tell your personal experiences with … </li></ul><ul><li>Look at succesful libraries </li></ul><ul><li>Tell “what’s in it for YOU” </li></ul>
  15. 17. And … <ul><li>“ Stop trying to provide step-by-step directions” </li></ul><ul><li>“ Encourage independence” </li></ul><ul><li>Brenda Hough, and Michael Porter, podcast at OPAL session </li></ul>
  16. 18. What has changed since 2005 <ul><li>Enormous growth of Web 2.0 applications </li></ul><ul><li>Further expansion of Google </li></ul><ul><li>More people get connected worldwide </li></ul><ul><li>People have basic computer literacies </li></ul>
  17. 19. Already doing this? <ul><li>Mouse instructions </li></ul><ul><li>Surfing the internet </li></ul><ul><li>E-mail for beginners </li></ul><ul><li>Searching the internet </li></ul>
  18. 20. <ul><li>Consider if you are still doing this for the 20 % of opposers </li></ul>
  19. 21. Develop new classes <ul><li>Tips & tricks for succesful blogging </li></ul><ul><li>Do more with your digital camera! Explore Flickr with us </li></ul><ul><li>Organize your life with RSS </li></ul><ul><li>Looking for recipies? </li></ul>
  20. 22. Examples
  21. 23. Weblogs <ul><li>Why train about this? </li></ul><ul><li>How to train? </li></ul>
  22. 24. Why blog? <ul><li>Professionality </li></ul><ul><ul><li>Tell the people what is going on in your library or in your field of interest </li></ul></ul><ul><ul><li>Search engines love weblogs, so get your library rank higher in their search results </li></ul></ul>
  23. 25. Why blog? <ul><li>Necessity </li></ul><ul><ul><li>Get in control of your own press releases </li></ul></ul><ul><ul><li>Get in touch with your readers </li></ul></ul>
  24. 26. Why blog? <ul><li>Personal advantages </li></ul><ul><ul><li>Get to know other bloggers </li></ul></ul><ul><ul><li>Be “in the know” </li></ul></ul><ul><ul><li>It’s free, it’s easy and it’s fun to do </li></ul></ul>
  25. 27. How to train on blogs? <ul><li>Let participants create their own weblog (WordPress, Blogger, local blogware) </li></ul><ul><li>Start posting articles </li></ul><ul><li>Let participants comment on postings </li></ul><ul><li>Writing tips, how to trigger comments </li></ul><ul><li>Find other weblogs via Bloglines </li></ul>
  26. 30. RSS <ul><li>Why train about this? </li></ul><ul><li>How to train? </li></ul>
  27. 31. Why RSS? <ul><li>Professionality </li></ul><ul><ul><li>Have the library news published on other websites in your community </li></ul></ul><ul><ul><li>Select local websites with RSS feeds </li></ul></ul>
  28. 32. Why RSS? <ul><li>Necessity </li></ul><ul><ul><li>Stay on top of the news on any topic </li></ul></ul><ul><ul><li>Save time by reading RSS headlines </li></ul></ul>
  29. 33. Why RSS? <ul><li>Personal advantages </li></ul><ul><ul><li>Be rss’ed on the cheapest fuel in your neighbourhood </li></ul></ul><ul><ul><li>Know it when the library has new items about your subject </li></ul></ul>
  30. 35. How? <ul><li>Comes naturally when you train about weblogs </li></ul><ul><li>Let participants subscribe to Netvibes </li></ul><ul><li>Show some popular news- and commericial websites with RSS </li></ul>
  31. 37. <ul><li>You may be focussing on the 70% </li></ul>
  32. 38. “ Why are we doing this?”
  33. 40. Pew Study: Millennials <ul><li>Team Oriented </li></ul><ul><li>Immersed in media & gadgets (that’s mobile!) </li></ul><ul><li>They use the Social Web and IM </li></ul><ul><li>Accept loss of privacy for accessibility </li></ul><ul><li>Their learning is shaped by technology & collaboration </li></ul>
  34. 41. <ul><li>IM is here! (AOL Instant Messaging Trends Survey, August ‘04) </li></ul><ul><ul><li>80 million Americans use IM (27%) </li></ul></ul><ul><ul><li>250 million world wide </li></ul></ul><ul><ul><li>7 billion messages sent each day </li></ul></ul><ul><li>Pew Internet Study </li></ul><ul><ul><li>53 million American adults use instant messaging and its appeal is especially apparent among young adults and technology enthusiasts. </li></ul></ul>IM Stats
  35. 42. OCLC’s Perceptions <ul><li>51% Have Used Instant Messaging </li></ul><ul><li>30% have never heard of online databases. </li></ul>
  36. 44. Flickr <ul><li>YOUR PART MICHAEL </li></ul><ul><li>Why train about this? </li></ul><ul><li>What to train? </li></ul><ul><li>How to train? </li></ul>
  37. 45.
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  40. 49.
  41. 50.
  42. 52. More Tips for Training in a 2.0 World
  43. 53. Flexible Librarians & Nimble Organizations
  44. 55. Flexible Professionals <ul><li>ALISE Keynote: Randall Bass </li></ul><ul><li>Fostering a Scholarship of Teaching and a Culture of Learning </li></ul><ul><li>Educators should ask: “ W hat happens if I try this a whole new way?” </li></ul><ul><li>We should be teaching for understanding. </li></ul><ul><li>Understanding = flexible performance </li></ul>
  45. 56. I think there is a small subset of active librarian bloggers who get their issues out into the air, but in general, institutional inertia keeps blogs out of the realm of useful tool and keeps them as personal side-projects. Librarian Bloggers Survey respondent 2005 Institutional Inertia
  46. 57. <ul><li>Training in person, online, off-site </li></ul><ul><li>Part of staff development </li></ul><ul><li>Part of the culture - up and down </li></ul><ul><li>A well-trained staff can carry your message to your users </li></ul>Librarian 2.0 understands the value of Learning & Training
  47. 58. Experience & Play
  48. 62. Immersion & Exploration
  49. 63.
  50. 64. These digital tools allow anyone to create & carry content!
  51. 66.
  52. 67. Learning 2.0 at Your Library <ul><li>Create a Blogger blog and Bloglines account for each participant </li></ul><ul><li>During the course: </li></ul><ul><ul><li>Subscribe to course feeds and more in Bloglines </li></ul></ul><ul><ul><li>Explore flickr </li></ul></ul><ul><ul><li>Edit a wiki ( </li></ul></ul><ul><ul><li>Get a IM screen name and chat </li></ul></ul>
  53. 68. Hints for 2.0 Tools <ul><li>Start with the personal: </li></ul><ul><ul><li>Share images of family, pets, vacation </li></ul></ul><ul><ul><li>Share a recipe on the staff wiki </li></ul></ul><ul><ul><li>Share a favorite quote/reading </li></ul></ul>
  54. 69. <ul><li>The Sandbox </li></ul><ul><li>“ Why are we doing this?” </li></ul><ul><li>Emerging Technology Group </li></ul><ul><li>Time to plan for innovation </li></ul>Training Web 2.0
  55. 70. The Sandbox (Virtual)
  56. 71. The Sandbox (Physical)
  57. 72. Form an Emerging Technology Group
  58. 74. Resources <ul><li>Delivering Top-Notch Technology Training for Your Patrons / Brenda Hough and Michael Porter </li></ul><ul><li>Learning 2.0 weblog </li></ul>
  59. 75. Twenty Tech Training Tips 2006 <ul><li>Make training part of your change management strategy </li></ul><ul><li>Have Web2.0 / Library 2.0 literacy part of competencies </li></ul><ul><li>Focus on the 70% in your organization </li></ul><ul><li>Be enthusiastic, believe in what you are so enthusiastic about </li></ul><ul><li>Reconsider your current offerings </li></ul><ul><li>Add new classes </li></ul><ul><li>Emphasize on professionality </li></ul><ul><li>Emphasize on necessity </li></ul><ul><li>Emphasize on personal advantages </li></ul><ul><li>Teach for understanding </li></ul><ul><li>Tell the library’s story (big picture) </li></ul><ul><li>Try, try again, play & experience (gamers) </li></ul><ul><li>Use Web 2.0 sites for promotion </li></ul><ul><li>Create an Emerging Technology Group </li></ul><ul><li>Start a Learning 2.0 course </li></ul><ul><li>Get personal first </li></ul><ul><li>Offer a sandbox online and the “Gadget Garage” too! </li></ul><ul><li>Share training with new technologies </li></ul><ul><li>Devote time to Innovation </li></ul><ul><li>Make it ok to play </li></ul>
  60. 76. Now YOU can practice our tips! Michael: Rob: