Two Trainers Trade Twenty Technology Training Tips Internet Librarian International October 17, 2006 Rob Coers Michael Stephens

Who We Are Rob Qualified as a music librarian Worked in several public libraries Since 1996 internet trainer and consultant in the Netherlands www.robcoers.nl

Rob

Qualified as a music librarian

Worked in several public libraries

Since 1996 internet trainer and consultant in the Netherlands

www.robcoers.nl

Who We Are Michael Training since 1995 in libraries PhD student & blogger Instructor, Dominican University GSLIS Fired up about tools, tech & librarians www.tametheweb.com

Michael

Training since 1995 in libraries

PhD student & blogger

Instructor, Dominican University GSLIS

Fired up about tools, tech & librarians

www.tametheweb.com

Introduction Why technology training? Why now? Technology training VS training

Why technology training? Why now?

Technology training VS training

Our Goal: We will discuss: Teaching people how to work with technology, software and the Internet. Ways YOU can train effectively Some new ideas to think about

We will discuss:

Teaching people how to work with technology, software and the Internet.

Ways YOU can train effectively

Some new ideas to think about

Where do you fit in?

Training = change management

Organizations, libraries, colleagues, society 10 % trendsetters, early adaptors, leaders, US 70% followers, want to be guided and open to hear your story 20% oppose to everything what is new

10 % trendsetters, early adaptors, leaders, US

70% followers, want to be guided and open to hear your story

20% oppose to everything what is new

This is what often happens As trainers we are often focused on these 20% LOST TIME, LOST ENERGY They won’t jump on anyway

As trainers we are often focused on these 20%

LOST TIME, LOST ENERGY

They won’t jump on anyway

So … Focus on the 70% Convince them WHY what you have to tell can be important for THEM

Focus on the 70%

Convince them WHY what you have to tell can be important for THEM

Emphasize on: Professionality Being ahead of others Know what is going on in the digital world Show what you know

Emphasize on:

Professionality

Being ahead of others

Know what is going on in the digital world

Show what you know

Emphasize on: Necessity Libraries are on the edge of irrelevance Knowledge = power You may lose your job if you don’t …

Emphasize on:

Necessity

Libraries are on the edge of irrelevance

Knowledge = power

You may lose your job if you don’t …

Emphasize on: Personal advantages Get to meet interesting people Be the first to buy a new 2nd hand bicycle Find people with the same hobby as you

Emphasize on:

Personal advantages

Get to meet interesting people

Be the first to buy a new 2nd hand bicycle

Find people with the same hobby as you

How to do all this? Tell your personal experiences with … Look at succesful libraries Tell “what’s in it for YOU”

Tell your personal experiences with …

Look at succesful libraries

Tell “what’s in it for YOU”

And … “ Stop trying to provide step-by-step directions” “ Encourage independence” Brenda Hough, and Michael Porter, podcast at OPAL session

“ Stop trying to provide step-by-step directions”

“ Encourage independence”

Brenda Hough, and Michael Porter, podcast at OPAL session

What has changed since 2005 Enormous growth of Web 2.0 applications Further expansion of Google More people get connected worldwide People have basic computer literacies

Enormous growth of Web 2.0 applications

Further expansion of Google

More people get connected worldwide

People have basic computer literacies

Already doing this? Mouse instructions Surfing the internet E-mail for beginners Searching the internet

Mouse instructions

Surfing the internet

E-mail for beginners

Searching the internet

Consider if you are still doing this for the 20 % of opposers

Consider if you are still doing this for the 20 % of opposers

Develop new classes Tips & tricks for succesful blogging Do more with your digital camera! Explore Flickr with us Organize your life with RSS Looking for del.icio.us recipies?

Tips & tricks for succesful blogging

Do more with your digital camera! Explore Flickr with us

Organize your life with RSS

Looking for del.icio.us recipies?

Examples

Weblogs Why train about this? How to train?

Why train about this?

How to train?

Why blog? Professionality Tell the people what is going on in your library or in your field of interest Search engines love weblogs, so get your library rank higher in their search results

Professionality

Tell the people what is going on in your library or in your field of interest

Search engines love weblogs, so get your library rank higher in their search results

Why blog? Necessity Get in control of your own press releases Get in touch with your readers

Necessity

Get in control of your own press releases

Get in touch with your readers

Why blog? Personal advantages Get to know other bloggers Be “in the know” It’s free, it’s easy and it’s fun to do

Personal advantages

Get to know other bloggers

Be “in the know”

It’s free, it’s easy and it’s fun to do

How to train on blogs? Let participants create their own weblog (WordPress, Blogger, local blogware) Start posting articles Let participants comment on postings Writing tips, how to trigger comments Find other weblogs via Bloglines

Let participants create their own weblog (WordPress, Blogger, local blogware)

Start posting articles

Let participants comment on postings

Writing tips, how to trigger comments

Find other weblogs via Bloglines

RSS Why train about this? How to train?

Why train about this?

How to train?

Why RSS? Professionality Have the library news published on other websites in your community Select local websites with RSS feeds

Professionality

Have the library news published on other websites in your community

Select local websites with RSS feeds

Why RSS? Necessity Stay on top of the news on any topic Save time by reading RSS headlines

Necessity

Stay on top of the news on any topic

Save time by reading RSS headlines

Why RSS? Personal advantages Be rss’ed on the cheapest fuel in your neighbourhood Know it when the library has new items about your subject

Personal advantages

Be rss’ed on the cheapest fuel in your neighbourhood

Know it when the library has new items about your subject

How? Comes naturally when you train about weblogs Let participants subscribe to Netvibes Show some popular news- and commericial websites with RSS

Comes naturally when you train about weblogs

Let participants subscribe to Netvibes

Show some popular news- and commericial websites with RSS

You may be focussing on the 70%

You may be focussing on the 70%

“ Why are we doing this?”

Pew Study: Millennials Team Oriented Immersed in media & gadgets (that’s mobile!) They use the Social Web and IM Accept loss of privacy for accessibility Their learning is shaped by technology & collaboration

Team Oriented

Immersed in media & gadgets (that’s mobile!)

They use the Social Web and IM

Accept loss of privacy for accessibility

Their learning is shaped by technology & collaboration

IM is here! (AOL Instant Messaging Trends Survey, August ‘04) 80 million Americans use IM (27%) 250 million world wide 7 billion messages sent each day Pew Internet Study 53 million American adults use instant messaging and its appeal is especially apparent among young adults and technology enthusiasts. IM Stats

IM is here! (AOL Instant Messaging Trends Survey, August ‘04)

80 million Americans use IM (27%)

250 million world wide

7 billion messages sent each day

Pew Internet Study

53 million American adults use instant messaging and its appeal is especially apparent among young adults and technology enthusiasts.

OCLC’s Perceptions 51% Have Used Instant Messaging 30% have never heard of online databases.

51% Have Used Instant Messaging

30% have never heard of online databases.

Flickr YOUR PART MICHAEL Why train about this? What to train? How to train?

YOUR PART MICHAEL

Why train about this?

What to train?

How to train?

http://www.rutlandfree.org/

http://www.flickr.com/photos/librarian/14645140/

http://www.flickr.com/photos/michaelcasey/sets/632151/

http://www.flickr.com/photos/11329886@N00/sets/72157594291410121/

http://www.flickr.com/photos/slzimm1/53707946/

More Tips for Training in a 2.0 World

Flexible Librarians & Nimble Organizations

Flexible Professionals ALISE Keynote: Randall Bass Fostering a Scholarship of Teaching and a Culture of Learning Educators should ask: “ W hat happens if I try this a whole new way?” We should be teaching for understanding. Understanding = flexible performance

ALISE Keynote: Randall Bass

Fostering a Scholarship of Teaching and a Culture of Learning

Educators should ask: “ W hat happens if I try this a whole new way?”

We should be teaching for understanding.

Understanding = flexible performance

I think there is a small subset of active librarian bloggers who get their issues out into the air, but in general, institutional inertia keeps blogs out of the realm of useful tool and keeps them as personal side-projects. Librarian Bloggers Survey respondent 2005 Institutional Inertia

Training in person, online, off-site Part of staff development Part of the culture - up and down A well-trained staff can carry your message to your users Librarian 2.0 understands the value of Learning & Training

Training in person, online, off-site

Part of staff development

Part of the culture - up and down

A well-trained staff can carry your message to your users

Experience & Play

Immersion & Exploration

http://secondlifelibrary.blogspot.com/

These digital tools allow anyone to create & carry content!

http://plcmclearning.blogspot.com/

Learning 2.0 at Your Library Create a Blogger blog and Bloglines account for each participant During the course: Subscribe to course feeds and more in Bloglines Explore flickr Edit a wiki (pbwiki.com) Get a IM screen name and chat

Create a Blogger blog and Bloglines account for each participant

During the course:

Subscribe to course feeds and more in Bloglines

Explore flickr

Edit a wiki (pbwiki.com)

Get a IM screen name and chat

Hints for 2.0 Tools Start with the personal: Share images of family, pets, vacation Share a recipe on the staff wiki Share a favorite quote/reading

Start with the personal:

Share images of family, pets, vacation

Share a recipe on the staff wiki

Share a favorite quote/reading

The Sandbox “ Why are we doing this?” Emerging Technology Group Time to plan for innovation Training Web 2.0

The Sandbox

“ Why are we doing this?”

Emerging Technology Group

Time to plan for innovation

The Sandbox (Virtual)

The Sandbox (Physical)

Form an Emerging Technology Group

Resources Delivering Top-Notch Technology Training for Your Patrons / Brenda Hough and Michael Porter Learning 2.0 weblog

Delivering Top-Notch Technology Training for Your Patrons / Brenda Hough and Michael Porter

Learning 2.0 weblog

Twenty Tech Training Tips 2006 Make training part of your change management strategy Have Web2.0 / Library 2.0 literacy part of competencies Focus on the 70% in your organization Be enthusiastic, believe in what you are so enthusiastic about Reconsider your current offerings Add new classes Emphasize on professionality Emphasize on necessity Emphasize on personal advantages Teach for understanding Tell the library’s story (big picture) Try, try again, play & experience (gamers) Use Web 2.0 sites for promotion Create an Emerging Technology Group Start a Learning 2.0 course Get personal first Offer a sandbox online and the “Gadget Garage” too! Share training with new technologies Devote time to Innovation Make it ok to play

Make training part of your change management strategy

Have Web2.0 / Library 2.0 literacy part of competencies

Focus on the 70% in your organization

Be enthusiastic, believe in what you are so enthusiastic about

Reconsider your current offerings

Add new classes

Emphasize on professionality

Emphasize on necessity

Emphasize on personal advantages

Teach for understanding

Tell the library’s story (big picture)

Try, try again, play & experience (gamers)

Use Web 2.0 sites for promotion

Create an Emerging Technology Group

Start a Learning 2.0 course

Get personal first

Offer a sandbox online and the “Gadget Garage” too!

Share training with new technologies

Devote time to Innovation

Make it ok to play

Now YOU can practice our tips! Michael: mstephens7@mac.com Rob: info@robcoers.nl