Information Systems for Solving Wicked Urban Problems
- 1,690 views
The contemporary discourse of “smart cities” argues new urban information systems are needed that “exploit operational data … to optimize the operation of city services” through closed-loop ...
The contemporary discourse of “smart cities” argues new urban information systems are needed that “exploit operational data … to optimize the operation of city services” through closed-loop control (Harrison et al. 2010). Drawing on the literature of urban modeling and using the city of Boston as an example, the longstanding challenges to urban optimization are described at each stage of the cybernetic control loop: goals, actuator, system, disturbances, and information feedback (Savas 1970; Wiener 1948). This approach is not well suited to “wicked” problems, which I defined as those that are poorly defined, involve many stakeholders, require complex solutions, involve trade-offs among values, and occur over long time horizons (Rittel and Webber 1973). Tackling these problems will require information systems that fall into three functional classes: public knowledge creation, deliberative analysis, and process support.
Harrison, C., B. Eckman, R. Hamilton, P. Hartswick, J. Kalagnanam, J. Paraszczak, and P. Williams. 2010. Foundations for Smarter Cities. IBM Journal of Research and Development 54 (4):1-16.
Rittel, HWJ, and MM Webber. 1973. Dilemmas in a general theory of planning. Policy sciences 4 (2):155-169.
Savas, ES. 1970. Cybernetics in City Hall. Science 168 (3935):1066.
Wiener, Norbert. 1948. Cybernetics; or, Control and communication in the animal and the machine, M I T Technology Press publications. Cambridge, Mass.: Technology press.
© All Rights Reserved
- Embed Views
- Views on SlideShare
- Total Views