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Assessments Presentation
 

Assessments Presentation

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Presentation Delivered at ALA Annual 2009

Presentation Delivered at ALA Annual 2009

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    Assessments Presentation Assessments Presentation Presentation Transcript

    • Listening to the Customer: Using Assessment Results to Make a Difference
    • Johnson & Wales University
      • Multiple Campuses
        • North Miami, FL
        • Providence, RI
        • Denver, CO
        • Charlotte, NC
      • Business, Culinary Arts, Hospitality
      • Career-Oriented
    • Assessments
      • LibQUAL+ - North Miami data (conducted system-wide in 2003/2004)
      • Annual Surveys – Charlotte (from 2004/2005 - Present)
      • SAILS (Standardized Assessment of Information Literacy Skills) – Charlotte (from 2007/2008 – Present)
      • SWOT (Strengths, Weaknesses, Opportunities, and Threats) – Charlotte (from 2005 – Present)
      • Focus Groups (2009)
    • Johnson & Wales Campuses – Library Staffing
      • North Miami – 4 Librarians, 1 Library Assistant, 12 Workstudy Employees
      • Charlotte – 6 Librarians, 1 Student Assistant, 12 Workstudy Employees
    • Affect of Service - Employees who instill confidence in users -1.84 Library as Place - Library space that inspires study and learning -1.7 Information Control - Easy-to-use access tools that allow me to find things on my own -1.64 LibQUAL+ 2003/2004 – Service Adequacy Scores North Miami - Undergraduates
      • I feel that we should have more computers
      • Needs more books about business
      • Books about business and recreation topics
      • The library website should be more widely published…
      • Need more computers!!!
      • I would enjoy some more literature.
      LibQUAL+ Results 2003/2004 North Miami – Undergraduates – Comment Samples
    • What have we done (Florida campus)?
      • McNaughton collection
      • Publicized business databases, partnered with Career Development Office to emphasize databases
      • Added computer terminals and wireless
      • More work-study training, spread over time more
      • More structured study room usage
      • Created a blog and IM to emphasize online services
    • Charlotte Campus – A New Library Strategic Plan Goal 3 Create a library focused upon the idea of continual assessment which views the entire academic community as key customers. Enhanced preparation for re-accreditation will serve as an inevitable byproduct of this goal.
    • Annual Surveys (Charlotte)
    • What did we learn?
      • Not enough accessible hours – specific needs in this regard
      • Need for greater functionality in library computers
      • Desire for popular fiction and movies
      • Need for more comfortable setting and furniture
      • Students valued quiet over access to their phones
      • Loan periods too short in some cases
    • What have we done?
      • Additional weekend and evening hours
      • Additional full service PCs in the front area (provides extra access when lab in use)
      • “ Percolator” collection
      • Added décor and soft furniture
      • Crafted more strict noise policy
      • Increased loan periods
    • How do they know we hear them?
    • SAILS (Standard Assessment of Information Literacy Skills) What did we learn?
      • We are relatively “average” overall.
      • The scores of our students were better than average on Standard 2 (accessing information effectively).
      • The scores of our seniors were only slightly higher than average on Standard 4 (evaluating resources) despite significant efforts on our part to address this standard.
    • SAILS What did we do?
      • We completely revamped our required IL module on evaluating resources providing additional examples (one hour session became a two hour session).
      • We incorporated clickers into the standard two-hour session we do to test better for understanding (i.e. more formative assessment).
    • SWOT (with staff) – Sample Weaknesses (Charlotte – 2004)
      • Non-culinary Collections: Business collection lacking in specialization and bulk; Limited physical resources in non-culinary areas and low numbers in culinary even until the other collections are phased in; Business Collection; Fashion Collection; Sports and Event Management collection; Number of books available for class projects
      • Workstudies: Workstudy students and their lack of motivation; Poor workstudies; Limited staff – one person lost and we struggle to maintain day to day (will be worse as student body increases)
      • Hours: Lack of Saturday and late evening hours; Reasonable but limited hours
      • Purchasing Process: Sometimes cumbersome purchasing process; YBP takes too long sometimes
    • What have we done?
      • More money dedicated to the business collections
      • Greater emphasis and planning with regard to training work-study employees
      • Additional hours - Saturday and evening hours
      • Changed to Ingram and in-house cataloging
    • Focus Groups (2009) – What did we learn?
      • Still concerns about hours but especially during finals weeks
      • Need white boards in the student study rooms
      • Need to “get the word out” about what the library has even more
    • Focus Groups – What have we done?
      • Met with President of Student Government Association – initial planning for “finals week experience” starting fall 2009
      • Installed white boards
      • More outreach done at the end of the academic year and more planned for fall 2009
    • Other Efforts
      • Best/Worst exercise with students
      • Study of IL session quiz scores
    • What did we learn (bigger picture)?
      • Need for multiple assessments and to look at the needs of different groups separately at times
      • Nationally-recognized assessments don’t always work best for us
      • Triangulation is important – Hearing the same thing from multiple sources strengthens the need for change
      • It is possible to get a fairly accurate picture of user needs and make changes if you are willing to change
    • Contact Information
      • Dr. Richard J. Moniz, Jr.
      • Director of Library Services
      • Johnson & Wales University, Charlotte Campus
      • [email_address]
      • 980-598-1603