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PDF brochure for the CMO Show 2012. Visit http://www.terrapinn.com/2012/the-chief-marketing-officer-show for more details and to download your copy of the brochure.

PDF brochure for the CMO Show 2012. Visit http://www.terrapinn.com/2012/the-chief-marketing-officer-show for more details and to download your copy of the brochure.

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    The CMO Show 2012 The CMO Show 2012 Document Transcript

    • BOOK EARLY TO SAVE £££sPrices, packages and booking 2012 form on page 8 27 – 29 March 2012, Wyndham Chelsea Grand, London, UKExpert speakers include: Dan Scott CMO Scott Kay Philippa Snare CMO Microsoft UK Charmaine Eggberry SVP Marketing Nokia Art. Science. Daryl Fielding VP Marketing Strategy and innovation for CMOs in all businesses Kraft Foods Europe Keep pace with the changing role of the CMO Gain insights from Kraft Foods Europe and Scott Kay on taking risks to become agents of change, revolutionising your brand and driving revenues higher. Dave Hughes Move from Mad Men to Maths Men CMO Learn how RBS and GAME harnessed consumer data to understand buying patterns, identify GAME Stores market gaps, optimise pricing and improve customer retention. Group Build effective new media strategies & achieve the right balance of old and new Understand how to implement and prioritise social media marketing with insight from Tesco, Sanjay Guha Channel5 & News International. Director, Marketing & Olympics North West Conference introduction page 2 Pre-conference workshop Tuesday Europe & Nordics Key speakers page 3 The Coca-Cola 27th March Company Full conference programme pages 4–5 Cloud marketing for CMOs: Cloud Marketing for CMOs page 6 profit from the Katie Vanneck- All booking offers and options back page Smith ‘multi-functional’ cloud CMO News International For full details see page 6... Book early and SAVE £££s! www.terrapinn.com/cmo Blog: http://blogs.terrapinn.com/customers Hashtag: #CMOShow Sarajit Mitra Global Head of Marketing & Client CMOs and Heads of Marketing already confirmed to attend from: Experience HSBC Matt Atkinson Group Digital & Marketing Officer Tesco Organised by: BOOK NOW! online www.terrapinn.com/cmo | email email sarah.pegden@terrapinn.com | +44 (0)207 242 2324 | fax +44 (0)207 242 1508242 1508 BOOK NOW! online www.terrapinn.com/cmo | sarah.pegden@terrapinn.com | phone phone +44 (0)207 242 2324 | fax +44 (0)207
    • Book early and save The CMO Show 2012 The new CMO - redefine market leadership Book early to save £££s The CMO role is changing more rapidly than any other ‘C’ suite position. While understanding brand and See page 8 advertising used to be enough, you must now expand for details your toolbox with new media, new technologies and data-driven decisions. Today’s CMO needs to understand how the business works. Only then can you take a seat at the big table. “The CMO Show The CMO Show provides you with the essential is designed to knowledge to step up to this new, empowered role. Learn from leading marketing professionals help people See page 4... Boost brand perception with digital & social connect and talk media Transfer ‘Big Data’ into big profits about relevant issues and Technological developments and social media platforms Mobile and social media have led to the birth of a new consumer. CMOs must work hard to regain power as challenges that have provided you with a deluge of customer data & the ‘hyper-connected’ customer increasingly dictates a knowledge. When harnessed correctly, data provides we all face. With brand’s direction and credibility. actionable consumer insights and ensures products and the increased pricing are accurately pitched for greatest ROI. Investing in the right digital and social media strategy can focus on ROI and boost brand perception, turn critics to followers and gain push towards a Building a data-driven organisation and leveraging key key market data. But the best formulation for positive conversions are crucial to success. What are the best service based strategies for developing a data centric team? online presence requires further debate. See page 5... industry we Why do metric-based decisions inform marketing The CMO is poised to become one of the most powerful are all fighting functions? How can data analytics become a positions within an organization. But for this to happen, scalable business tool? See page 4... for emotional you must adopt data-driven skill sets, processes, and cultures, as well as smart technologies to keep pace with connections to New technologies for increased ROI marketing complexity and exceed business objectives. our brands. I am Wading through the latest technologies can be looking forward challenging and costly. But integrating the right product The CMO Show will outline the latest strategies, initiatives and technologies to enable CMOs to to hearing how into marketing functions can reap enormous benefits. confidently take their seat at the boardroom table. Ensure others are you are fully equipped to lead change efforts across the Ensure you are up-to-date on the most innovative thinking about whole corporation, play a more active role in shaping marketing technologies by attending our Technology the company’s public profile, and build new capabilities these pressures Showcase. See page 4... within your marketing department. and getting a balance between data driven ‘Cloud Marketing for CMOs’ marketing and creating magic” The shift to the cloud offers you an opportunity to completely rethink how you organise and lead your marketing operations, and to put in place the tools, processes, structures, skills, and resources needed to take advantage of connectivity and the cloud. Philippa Snare, This workshop will focus on strategies and methodologies for enhancing operational marketing through the ‘multi- CMO functional’ cloud. See page 6 for more details. Microsoft-UK Share your ideas and knowledge with CMOs and Heads of Marketing from across Europe2 BOOK NOW! online www.terrapinn.com/cmo | email sarah.pegden@terrapinn.com | phone +44 (0)207 242 2324 | fax +44 (0)207 242 1508
    • www.terrapinn.com/cmo Book early and save Learn from an outstanding line up 8 REASONS of C-level speakers Something to say? to attend: Philippa Snare CMO Talk to us about Microsoft - UK sponsorship1. Unleash your potential and become theCEOs strategic advisor. Hear from Scott Kay Learn from a truly global brand on how to opportunitiesand McKinsey on taking risks to be the agent capitalise on brand democratisation, usingof change and directly impact on the financial customer-centricity as a tool to success.bottom line. See page 4... See page 5... Call Nawshad Khan2. Convert ‘Big Data’ into ‘Big Rewards’ by on +44 (0) 207joining the debate on optimising data to open 092 1337new revenue streams. Learn how to capitalise on Katie Vanneck-Smithanalytics and improve customer retention using CMOdata. See page 4... News International3. Revitalise your brand to boost consumer Katie will guide you through creating a targeted, commercial digital strategy.engagement. Learn how The Coca-ColaCompany and HSBC branded with purpose to Learn to use this medium to directly Save 25% connect with customers and produceimprove the customer journey. Leverage off local tangible, cost-effective results.market relevance to sustain customer loyalty for See page 5... Why not sendan increasingly global brand. your team andSee page 4... save more?4. Navigate your way through the latest Dan Scotttechnologies to enhance marketing functions. CMO Send 3 delegates:Market expert Benoit Joly, from Technicolor, Scott Kaywill explore the most effective products and Save an extra 10%technologies within an allocated marketing spend. As a finalist for the 2010 ‘CMO of theSee page 4... Year’ Dan will explore how CMOs should Send 6 delegates: be leaders of innovation. Optimising5. What is the optimum budget for today’s data-driven skill sets, embracing risks and Save an extra 20%CMO? Hear BBC Worldwide examine best- overhauling traditional marketing are keypractice methods for balancing centralised to driving revenues higher. See page 4... Send 8 delegates:budgeting with localised spending. Save an extra 25%See page 5...6. Use social media as the ultimate tool for Daryl Fielding To register a groupdeveloping dynamic campaigns and sustaining VP Marketing call +44 (0) 207strong ROI. Listen to social media gurus from Kraft Foods EuropePhones 4U, Tesco and Just-Eat discuss the 242 2324factors enabling its strategic success. Daryl will address the crucial CMOSee page 5... Adapt or Die debate by spotlighting the problems and opportunities faced today.7. Widen advertisers’ participation and See page 4...enhance campaign success through focused “The CMO Showcustomer feedback. Gain unique insights from is one of the onlyChannel5 on how they achieved this with ‘BigBrother’. See page 5... global platforms to Mark Henry Director of Central Marketing deliver an expert8. Take charge of the customer ecosystem by Tourism Ireland blend of strategist,gaining in-depth insights and capitalising onmarket gaps. Learn how Microsoft establishes statistician and Analyse customer control to turn activecontra customer relations to drive revenues participants into marketing advocates for futurist CMOacross all of their industry verticals. See page 5... an outstanding brand. knowledge with See page 4... first hand examples. Think of the CMO Show as your new The Terrapinn difference Rory O’Neill GPS; you just need Terrapinn events create exciting places to... VP Software & Services EMEA to input the right Research In Motion • interact and grow knowledge coordinates.” • meet and make contacts Join the debate on staying relevant in a • become inspired and re-energised technological landscape. Discuss how Dan Scott, CMO, use your brain best to innovate products and react to customer demands to stay ahead of the game. See page 5... Scott Kay, Inc. BOOK NOW! online www.terrapinn.com/cmo | email sarah.pegden@terrapinn.com | phone +44 (0)207 242 2324 | fax +44 (0)207 242 1508 3
    • Book early and save The CMO Show 2012 Day One – 28th March 2012 08.30 Registration and Refreshments THE CMO - RE-THINKING BRANDING 09.00 Chairman’s Opening Remarks 14.30 Who controls your brand – you or the customers? David Thorp, Director of Research and Professional Development, The Chartered Institute of Marketing • The importance of moving your business beyond an agency culture RE-IMAGINING THE ROLE OF THE CMO • Balancing global brand awareness with local market relevance • Turning your customers into active brand participants 09.10 Opening Keynote: Embracing change and taking risks • Understanding how new technologies can dictate brand strategy • Defying conventional media planning Mark Henry, Director of Central Marketing, Tourism Ireland • Creating experimentation budgets • Breaking down technology barriers that impede the customer 15.00 Afternoon refreshments and networking experience • Pursuing new brand experiences where there is no precedent 15.30 Successful strategies for localising a global brand • Exploring new models of collaboration with external partners Dan Scott, CMO, Scott Kay- ‘Finalist for 2010 CMO of the Year’ • Assessing the mechanics of local branding • Tying brand identity with local aspirations 09.40 The CMO Debate – Adapt or Die? • Differentiating your product across cultures • Finding accurate ways to measure brand activity • Tried and tested or daring the status quo? Sanjay Guha, Director, Marketing & Olympics North West • Where and what to spend the marketing budget on? Europe & Nordics, The Coca-Cola Company • How to get the C-suite to embrace the new CMO role? • What role does technology play? 16.00 Giving the business its brand purpose • How to take risks without betting the house? Daryl Fielding, VP Marketing, Kraft Foods Europe • Bringing the organisation to life through its brand • Helping the C-suite understand the importance of brand 10.10 Redefining the role of market leadership purpose • Inspiring the internal organisation to cohere around the brand • Ascending to the role of strategic adviser • Demonstrating the tangible results of branding with purpose • Adapting to the disruptive behaviour of technology- Sarajit Mitra, Global Head of Marketing and Client Experience, empowered consumers HSBC • Driving, not just leading change • Taking responsibility for measurable business performance WIZZ BANG - NEW TECHNOLOGIES FOR CMOs • Building a data driven, customer-centric organisation • Re-defining marketing talent in the digital, social era 16.30 What are the new technologies for CMOs? Peter Dahlstrom, Global Co-leader, Marketing & Sales Practice, Mckinsey & Company • Understanding why CMOs are getting technical with marketing • Deciding the budget for new technologies 10.40 Morning refreshments and Speed Networking • Enhancing existing marketing functions with new technologies • Outlining the opportunities created by new technologies FROM MAD MEN TO MATHS MEN Benoit Joly, Senior Vice President Operational Marketing, Technicolor 11.40 Driving Pricing and Profitability – beyond ‘Big Data’ for CMOs 17.00 The CMO New Technology Showcase • Discovering how to optimise and measure marketing initiatives • Using data metrics to demonstrate solid ROI Innovative technology providers showcase their game changing • Formulating a marketing programme on the basis of data solutions to the expert CMO judging panel. • Understanding how data can give a competitive advantage Nico Kleyn, Director, Head Strategy and Pricing, Deloitte Selected participants will secure the business opportunity to put their concept, vision and solution to the test, in the hope of 12.20 How to build a data driven organisation being crowned champion, winning global industry exposure and earning the title CMO Industry Innovator 2012. • How can data successfully convert customers and drive higher revenues? Were especially keen to hear from companies providing the next • What are the advantages of a data focused CMO? generation solutions for Chief Marketing Officers. Does your • How should CMOs build a data centric team? company offer services to help CMOs obtain and manage • How can analytics be incorporated within the fabric of a detailed data about their customers? If so, then you are a business? potential winner of the CMO Showcase 2012! For speaking opportunities contact Nawshad Khan +44 (0) 207 092 1337 or Nawshad.Khan@terrapinn.com Space and time is limited, and competition is fierce, so apply now to present your services. Nawshad Khan +44 (0) 207 092 13.00 Networking Lunch 1337 on Nawshad.Khan@terrapinn.com 14.00 Using analytics to enhance existing business models 18.00 Chairman’s Closing Remarks • Understanding how data can contribute to KPI’s David Thorp, Director of Research and Professional • Outlining existing data-driven successes Development, The Chartered Institute of Marketing • Evaluating the situational aspects enhanced by leveraging data • Learning how to make data analytics a scalable business tool 18.10 Networking Drinks Reception Dave Hughes, CMO, GAME Stores Group4 BOOK NOW! online www.terrapinn.com/cmo | email sarah.pegden@terrapinn.com | phone +44 (0)207 242 2324 | fax +44 (0)207 242 1508
    • www.terrapinn.com/cmo Book early and save Day Two – 29th March 201208.30 Registration and Refreshments 12.50 Networking Lunch09.00 Chairman’s Opening Remarks BRINGING TRADITIONAL MARKETING TO THE 21st - CENTURY BALANCING THE BOOKS 13.50 Case Study: Big Brother Getting Creative with Modern09.10 Opening Keynote: Understanding the budget for today’s Marketing CMO • Outlining the perceived advertising challenges facing • Outlining the shape of today’s marketing budget broadcasters today • Assessing where and what to spend the budget on • Extending the campaign experience to overcome • Balancing centralised budgeting and localised spending challenges & widen participation • Adapting marketing budgets for multichannel engagement • Ensuring the initiatives are enhanced through customer feedback Rebecca Jones, Head of Marketing Planning, BBC Worldwide • Taking the next steps to ensure the ‘Big Brother’ experience really works9.40 Case Study: Optimising both the marketing mix and the Agostino, Di Falco, Marketing Partnerships Director, Channel5 media mix to maximise value 14.30 Creating a commercial digital strategy • Can price ever be a sustainable competitive advantage? • Brand vs price - challenging the market norm of • Deciding how to construct a profitable digital marketing commoditisation through marketing mix analysis campaign • Putting segmentation at the centre of the strategy • Understanding how to maintain a profitable online presence • Enabling more for less through customer and media planning • Controlling digital marketing spend by monitoring ROI and Crawford Davidson, Marketing Director, RBS Insurance cost-per-lead Sue Unerman, Chief Strategy Officer, MediaCom • Connecting digital marketing to target audiences and conversion points10.10 Panel Debate: When is the price right? Katie Vanneck-Smith, CMO, News International • What are pricing strategies for today’s CMO? 15.00 Afternoon refreshments and networking • Can data optimise pricing levels? • How can daily deals and discounts increase revenue? THE CUSTOMER IS ALWAYS RIGHT • How to balance competitive pricing and supply chain management 15.30 Discovering how to uniquely connect with customers Nico Kleyn, Director, Head Strategy and Pricing, Deloitte Philippa Snare, CMO, Microsoft UK • Gaining solid data to optimise the customer experience at all levels of the business10.40 Morning refreshments and networking • Ensuring customer insight influences every future customer exchange SOCIALISING YOUR MARKETING STRATEGY • Focusing on customer relationships across all forms of media • Using technology to make consumer experience a key11.10 Understanding how to socialise your marketing strategy business objective Will Abbott, Marketing and Communications Director, Freesat • How to invest efficiently in social marketing campaigns • Increasing measurable ROI from social marketing programmes 16.00 Capitalising on the benefits of brand democratisation • Re-orientate social media as a business wide initiative • Achieving measurable lead generation from social marketing • Assessing how brand democratisation now shapes a Jeremy Waite, Head of Social Media, Phones4U business’s direction • Understanding how decentralised management can help11.40 Successfully directing your marketing initiatives towards a democratise a brand mobile market • Ensuring the board embraces a transparent and open brand • Inspiring a contra customer relationship throughout the • Effectively allocate marketing budget on a mobile campaign business • Understanding how to harness actionable mobile data Philippa Snare, CMO, Microsoft UK • Generating strong and sustained ROI from a mobile campaign • Measuring the success of a mobile 16.30 Panel Debate: Staying relevant in a technological landscape Charmaine Eggberry, SVP Marketing, Nokia • Deciding how to innovate products in response to customer12.10 Panel Debate: Implementing the strategic priorities for social knowledge media marketing • How do you engage in multidirectional interactions with consumers? • Developing a methodical social marketing strategy across the • Best practices for capitalising on the market gaps exposed business through analytics • Ensuring the business converts traffic driven by social media • How do you ensure your business reacts to customer insights? integration Rory O’Neill, VP Software & Services EMEA, • How do you allocate the required human resources for social Research In Motion media marketing? David Henry, VP Digital Marketing, Monster UK • Putting social media at the core of customer response Will Abbott, Marketing and Communications Director, FreeSat Mat Braddy, CMO, Just-Eat Agostino Di Falco, Marketing Partnerships Director, Channel5 17.10 Chairman’s Closing Remarks Matt Atkinson, Group Digital & Marketing Officer, Tesco Elísabet Grétarsdóttir, CMO, CCP Game 17.20 Close of Day Two BOOK NOW! online www.terrapinn.com/cmo | email sarah.pegden@terrapinn.com | phone +44 (0)207 242 2324 | fax +44 (0)207 242 1508 5
    • Book early and save The CMO Show 2012 Pre Conference Workshop: 27th March 2012 More networking opportunites this year! CLOUD MARKETING FOR CMOs The shift to the cloud offers you the opportunity to completely rethink how you organise and lead your marketing operations, and to put in place Are you in touch? the tools, processes, structures, skills, and resources needed to take advantage of connectivity and the cloud. This workshop will focus on strategies and methodologies for enhancing operational marketing through the ‘multi-functional’ cloud. Analytics drive decisions and it is your responsibility to navigate your team through today’s data minefield. Cloud marketing offers a unique opportunity to centralise marketing databases and reduce market transfer time, giving your brand the competitive edge. Who will benefit from attending? This is for all CMOs seeking to profit from the cloud. 9.00 Registration and refreshments Use CONTACT to boost your networking opportunities 9.30 Welcome and introduction Contact, the online networking tool for the event, ensures 9.40 Cloud Computing - A New Marketing Dimension more of your time is spent in valuable conversations and • Accessing a bespoke partner console • Outlining how the cloud can minimise the time to market meetings with the right people for your business. • Moving from a silo structure by migrating services to the cloud Use Contact to: 10.20 Cost Reduction • Target and arrange to meet everyone you want to meet at • Merging multi channelled data in a cloud system the event - before it starts • Replacing MSPs with cloud services to lower revenue • Plan your time efficiently • Building analytic capabilities into the cloud to decrease • Get in touch with every business you need to meet overheads • And then stay in touch long after the event closes 10.50 Questions and answers And Contact keeps you in touch with your audience long 11.00 Morning refreshments and networking after the event You can carry on networking with attendees, exhibitors and 11.30 Clarifying the Cloud other speakers using Contact for as long as you like. If you’ve • Effectively managing real-time actionable data already discovered Contact, you’ll know the value of being • Understanding how the cloud can cohere disparate marketing able to business match and message through the online intelligence community before, during and long after the event. • Using cloud services to launch operational campaigns across multiple channels 12.10 Questions and answers During the event will be the now well known Speed Networking. This high 12.30 Conclusions – To the Cloud & Beyond speed session gets you introduced to the other attendees. Bring your business cards as every 3 12.40 Networking lunch minutes you will meet someone new! Use this time to find those people in the room you need to have a formal meeting with then use “Contact” to set the time. David Gingell, Senior Marketing Director for EMEA, Net App Following the first main day of the David Gingell is NetApp’s Senior Marketing Director event (Wednesday 28th March for EMEA. He is responsible for the field marketing 2012) there will be networking organisation across the region. Functions include Integrated Marketing, drinks held in the venue. Channel Marketing, Field Marketing, Marketing Strategy, PR and Analyst Relations, Product and Solutions Marketing and Marketing Operations. David joined NetApp in May 2011 from Adobe where he held a similar post, running EMEA Marketing. From 2003 – 2009 David worked for Our evening events create the backdrop where ideas develop, EMC in a succession of marketing roles culminating in VP Marketing for new relationships are forged and inspiration grows. The EMEA. Prior to EMC he worked for Documentum from startup in 1995 evening is open to all Congress attendees and each benefit until acquisition by EMC. from a fantastically informal atmosphere, an open bar, canapés and a collection of industry personalities that invariably get Gingell holds an MBA from Henley Business School and a bachelor’s people talking. degree in Psychology.6 BOOK NOW! online www.terrapinn.com/cmo | email sarah.pegden@terrapinn.com | phone +44 (0)207 242 2324 | fax +44 (0)207 242 1508
    • www.terrapinn.com/cmo Book early and saveBecome a sponsor. Something to say?Are CMOs aware of the expertise you offer? Is your brand recognised by your potential clients and the industry as a whole? Talk to us about• Educate CMOs about your products, services, key sponsorship personnel and track record • Use our extensive global marketing campaign to opportunities• Enjoy a complete captive audience by holding a full position your logo and profile in front of potential 30 minute presentation clients all over the world- even those that don’t• Join a key panel debate or distribute literature attend the event! Call Nawshad directly to your clients Khan Are you ahead of your competitors? on +44 (0) 207Do you find it hard to get in front of CMOs? 092 1337 • In a tough environment no one can afford to sit back and let the business come to them• Benefit from having all your potential clients in one • Don’t sit in the audience and listen to your place at one time competitors say how great they are – be at the• Send your best sales people to ensure you have enough man power to meet everyone forefront! “It has never• Use CONTACT and SPEED NETWORKING to been more make 1 – 1 contact before, during and after the For sponsorship and exhibition challenging or opportunities, please contact event Nawshad Khan on more exciting to +44 (0) 207 092 1337 on be a marketer… Nawshad.Khan@terrapinn.com as long as you are someone who likes change and pulling yourself up learning curves.” Daryl Fielding,Meet and do business with industry decision makers. VP Marketing, Kraft Foods Europe Data Analysis, mining & Profile Brand Software consultants Database, data management software & Who should services sponsor? Marketing consulting Campaign Management Customer Software Service Products & ServicesMedia partners: BOOK NOW! online www.terrapinn.com/cmo | email sarah.pegden@terrapinn.com | phone +44 (0)207 242 2324 | fax +44 (0)207 242 1508 7
    • Book early and save The CMO Show 2012 2012 27 – 29 March 2012, Wyndham Chelsea Grand, London, UK Art. Science. Use our online calculator at www.terrapinn.com/cmo How to book your ticket You can use our online calculator to tailor your ticket and buy multiple tickets. Online The calculator automatically selects the most favourable discount for you. www.terrapinn.com/cmo You can use our online calculator to tailor your Register now ticket and buy multiple tickets. The calculator automatically selects the most favorable discount Package Before 16 Dec 2011 Before 27 Jan 2012 Before 2 Mar 2012 After 3 Mar 2012 How many Calculate your ticket for you. If you book and pay online you also save a 3 Day Conference and Cloud Marketing Workshop £1,790 + VAT £358 = £2,148 £1,990 + VAT £398 = £2,388 £2,090 + VAT £418 = £2,508 £2,190 + VAT £438 = £2,628 l further £100. 27 – 29 March 2012 SAVE £400 SAVE £200 SAVE £100 Offline 2 Day Conference 28 – 29 March 2012 £1,165 + VAT £233 = £1,398 £1,295 + VAT £259 = £1,554 £1,360 + VAT £272 = £1,632 £1,425 + VAT £285 = £1,710 l You can use our online calculator to tailor your ticket and then print a pdf of your order and fax to SAVE £260 SAVE £130 SAVE £65 +44 (0)207 242 1508 or complete this form and fax to +44 (0)207 242 1508 or call +44 (0)207 242 2324 and we’ll take your booking over the phone. 1 Day Conference l 28th March £625 + VAT £125 = £750 £695 + VAT £139 = £834 £730 + VAT £146 = £876 £765 + £153 = £918 l Group bookings l 29th March SAVE £140 SAVE £70 SAVE £35 Why not send your team and save more! Send 3 delegates and save an extra 10% * Registrations without credit/debit card payments are subject to a £100 How do you want to pay? booking fee. Send 6 delegates and save an extra 20% ** Payment terms are 14 days from date of invoice. The registration fee includes lunch, refreshments and full conference documentations. The fee does Credit / Debit card l £0 Send 8 delegates and save an extra 25% To register a group either call +44 (0)20 7242 not include hotel accommodation. VAT is charged at the current local rate and is subject to VAT legislative changes. All bookings will be invoiced at the Cheque / Bank transfer l £100 + VAT 2324 or fax this form to +44 (0) 207 242 1508. rate applicable when the booking is made.. Total Privacy policy Terrapinn may contact you about products and Your details services offered by Terrapinn and its group companies, which Terrapinn believes may be of Delegate name ......................................................................................................................................................................................................................... interest to you, or about relevant products and services offered by reputable third parties. Job title ...........................................................................................................Organisation .................................................................................................... Please tick the appropriate box if you do not wish Address .................................................................................................................................................................................................................................... to receive such information from: l the Terrapinn group; l or reputable third parties. Post code .........................................................................................................Country ............................................................................................................ Tel ....................................................................................................................Fax ................................................................................................................... Cancellation policy Email......................................................................................................................................................................................................................................... 1. Should you be unable to attend, a substitute delegate is welcome at no extra charge. Authorising manager.......................................................................................Authorising manager signature ...................................................................... 2. Terrapinn does not provide refunds for cancellations. Invoiced sums are payable in full, Bring your team and save more. except in cases where Terrapinn has been able to Mr/Mrs/Ms Full name Job title Email mitigate loss. 3. Terrapinn will make available course 1 documentation to a delegate who is unable to 2 attend and who has paid. 4. Terrapinn reserves the right to alter the 3 programme without notice including the For groups of more than 6 please attach a separate sheet with details of all attendees. Alternatively call +44 (0) 207 242 2324. substitution, alteration or cancellation of speakers and / or topics and / or the alteration of the dates Payment details of the event. 5. Terrapinn is not responsible for any loss or Payment terms are 14 days from date of invoice. Notwithstanding this, payment must be received prior to the conference taking place. Kindly note the damage as a result of a substitution, alteration, terms and conditions on our registration page. postponement or cancellation of an event. l Bank transfer l Invoice me l Credit card l Visa l American express l Mastercard Code: ABCDEFGHIJKLMNOPQRSTUVWXYZ Card number llll -llll -llll -llll Expiry date: ____/____/______ Card holders name ..........................................................................................Card holders signature .................................................................................... Don’t forget huge discounts are Bank Transfers: Account Name: Terrapinn Limited, Sort Code: 20-78-98, Bank account number: 30412791, Bank Name & Address: Barclays Bank PLC, 27 Soho Square, London, W1D 3QR, Swift Address: BARCGB22, IBAN: GB14 BARC 2078 9830 4127 91. Reference: please quote 111852 available for group bookings. and the delegate’s name See above for details. We lessen this brochure’s impact on the environment by using recycled paper.8 BOOK NOW! online www.terrapinn.com/cmo | email sarah.pegden@terrapinn.com | phone +44 (0)207 242 2324 | fax +44 (0)207 242 1508