Rdl Final Cv


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Rdl Final Cv

  1. 1. RICHARD LYNES 2704 Lakewood Drive, Augusta, Ga. 30904 Richard.lynes@hotmail.com cell/Phone: (706) 461-4533 CAREER OBJECTIVEAccomplished professional, with extensive IT Management experience, seeks challenging position withina dynamic organization sharing a long-term view on innovation as a strategic growth engine. PROFESSIONAL ACHIEVEMENTS (Selected List)• Developed end-state visions, strategies and business plans for multiple internet initiatives• Defined design requirements, developed architecture for the consolidation 160 Customer Interaction Centers into six (6) mega centers, integrating CRM Customer Experience (CEM) strategies• Defined and authored the voice and data integration requirements for both buy-side, sell-side value- chains, and the technology road-map for customer facing processes, insuring a consistent user experience across all customer /partner touch points and interactions• Executed Information and Systems Architectures for emerging Supply-Chain trading e-Hubs and Net Market Exchanges, and using Lean-ITIL service enables strategies for Continuous Improvements• Developed strategies for Customer Relationship Management (CRM) deployment, utilizing telephony and interactive media, knowledge management, database marketing, and the integration of legacy Line-of-Business applications, including SCM, and ERP, 360 degree view of B2C and BB clients PROFESSIONAL EXPERIENCEiOnStrategy - Boston, MA and West Palm Beach 2000 – PresentSenior ManagerProvide vision, direction, and strategy for multiple operating companies including: US Robotics, TAPOVentures Chicago (eMerchant Bank); Stream International/Rivus Internet Group: eSupport (CampaignManagement); eMarketing/eSales (Contextual Merchandising); iNetX, and Secured Digital Storage, LLC• Created High Level Design, and managed two outsourced development groups; defined framework for detailed design, technical team lead developing Cloud computing platform exposing customer requested feature sets through SAAS/SOA based Customer Service Portal, allow self-service registration, billing, alerts, storage configuration, provisioning, Live level 0-2 support• Using IBM Websphere portal, Java frameworks and Struts, integrated HP StorageWorks/ Essentials• Design, develop, implement and innovative sales and marketing strategies leveraging technology solutions enabling a positive and sustainable EBITDA.• Effectively supervise and organize employees within a team or cross functional team environments in all facets and phases of operations, dealing with people, process and technology.• Manage office workflow, face to face engagements, and directing personnel vital to driving operations to optimal performance levels.• Trouble-shoot problems and provided solutions, mentored others on problem solving strategies.• Continually develop and implement processes improvements and procedures to increase efficiency.• Liaise between several internal departments, outside businesses and supplies/vendors relationships.• Developed and authored business plans and architectural blue-print, as well as M & A candidates’ strategic alliances and joint ventures.• Supervise and delegated; providing administrative oversight for Customer Service, Billing, Service delivery and Business Development on a project by project basis.• Reviewed SOW and RFPs; reconciling proposals with senior account executives and service delivery organization. Page 1 of 4
  2. 2. PROFESSIONAL EXPERIENCE (Continued) July 24, 2009• Defined service delivery requirements for regulatory compliance consulting practice• Set goals, establish priorities, manage resources, and develop concepts and approaches.• Developed turn-around plan for US Robotics; developed new product family concepts, support services, and challenged conventional business and revenue models.• Defined a framework and created High Level Design Document to create a Cloud Computing platform for e-services functioning as a utility layer enabling unique customer experience.• Redesigned a six-year-old patent technology and aggressively developing a new model security service layer that leverages the best of an integrated hardware and software solution using J2ME Micro Edition, and XML based e-services frameworks.Sequitor Medical Technologies and USHealthNet - Boston, MA 1997 - 2000Chief Technology Officer• Developed business plans, IT strategy and managed multi-million-dollar development budget.• Prepared Internet/Intranet and Extranet based Electronic Medical Records solutions,• Designed Point-of-Care knowledge Delivery and Acquisition platform based on Java, CORBA technologies, integrating script pad and Diagnostic Decision Support tools• Technical Lead for the design, and overall IT strategy, which led to the development of a complete Corba API controlling all method invocations between the Java client and applications server and WEB servers.• Consulted with alliance partners, engagements involved creating corporate vision and strategy leveraging innovative technologies and business models in support of Sequitor’s channel objectives.• Lead Engagements developing the conceptual design of a visionary Network Centric Community Health Care Delivery System.Digitas formally (Bronner Slosberg Humphrey) Boston, MA. 1994 -1997Chief Technology Officer• Lead Research & Development, strategy and policy for the development of new interactive media and consulting capabilities.• Assisted Federal Express in the development of a new business model leveraging CRM and electronic catalog technologies to build world class contact centers• Conducted IT assessment and re-designed the software product strategy for several IBM IBUs.• Developed technology plan to support interactive marketing strategy for cataloger LLBean giving them a 360 degree view of a customer across all touch points.• Enhanced the service offerings for Rolm Siemens Telecommunications Company and Advantus.• Lead a cross functional team in the design of functional specifications and technology strategy at IBM under Lou Gerstner restructuring IBM’s Telecomm business in the area of CRM best practices.CommSoft Technology, Inc., Boston, MA. 1990 -1994Vice President of Research and Development• Developed Electronic Software Distribution product strategy and directed development efforts for electronic catalog, content management and e-marketingContextual Merchandising applications• Actively participated in strategic planning with executive management as board member.• Designed and developed the first OOBD backend that integrated with Contact Center Telephony platforms and our own interactive e-catalog allowing instant up sell/cross sell opportunities. This was under contract with both Digital Equip. Corp. and NCR. We were pioneering CRM solutions.• Consulted with Boeing and IBM using our OODB to model asset management solutions. Page 2 of 4
  3. 3. PROFESSIONAL EXPERIENCE (Continued) July 24, 20091Automated Business Applications, Inc., GA. 1982 – 1990 President Founded an innovative technology start-up, specializing in ERP implementations, Healthcare, and retail POS verticals. Sold to largest client, still in operation. • Oversight responsibility for Finance, Operations, Sales & Marketing • Directed daily Systems Integration planning & implementation • Unix Systems integrator providing turnkey Medical Practice Management solutions using Medical Manger, Wallaby (PCN), which was purchased by WebMD • Developed supply-chain-management consulting practice, including service delivery • Designed & development practice methodology, processes and tools selection Gould Simulated Systems Division, Ft. Gordon, Ga. 1981 - 1982 Senior Field Engineer (contract work)1 • Maintained US Army Signal Corps, first interactive computer based training simulator. This was a 7 million multi-year project and became the model for Computer based training - Facilitated reorganization of existing support programs and streamlined maintenance processes and procedures • Briefed command staff on technical improvements for future simulators • Conducted circuit level diagnostics and troubleshooting • Maintained depot level repairs and local parts stock/inventory US Army Strategic Commutations Command 1975 - 1981 Lead Communications Engineer (Honorable Discharge) European Pacific Theater of Operations, responsible for the engineering and deployment of the strategic communications backbone. This includes wireless RF Microwave facilities, fixed station Dial Central Office facilities, Satellite and tactical Digital Switching Systems. Managed a team of experts which were responsible for site assessment, engineering & network design, and implementation of worldwide strategic communications systems PROFESSIONAL ASSOCIATIONS Institute of Electrical and Electronics Engineers (IEEE ) International World Wide Web Consortium Re-engineering International Association Network: systems management Workflow Management Coalition (WfMC) Object Management Group (CorbaMed) EDUCATION Georgia Institute of Technology (Netz, France branch) – BS Computer Science Georgia Military Collage – Two Associate Degrees Business and Electronics, 1978 3 years communications DOD schools United States, Digital Switching. Microwave, Satellite Army Strategic Communications Command 1975-1978 Enterprise applications design & analysis Object oriented design & analysis BUSINESS PLANS AUTHORED USHealthNet.com, iNetX.com, iOnstratey.com Rivus.Net, Drugstore.com (Contributor) Page 3 of 4
  4. 4. PROFESSIONAL EXPERIENCE (Continued) July 24, 2009Scrachticket.com, Digitas.com (Contributor) TAPO Ventures, Sequitor Medical Technologies Page 4 of 4