rlkmettprivacyconfidentialitytraining

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rlkmettprivacyconfidentialitytraining

  1. 1. Privacy and Confidentiality Training forHealth Care Professionals Rebecca Kmett MHA 690 Health Care Capstone Ashford University Dr. Sherry Grover April 4, 2013
  2. 2. Issues Privacy and confidentiality of health information is of paramount importance Health information is particularly sensitive Health workers are on the front lines when it comes to safeguarding health information Privacy and confidentiality training often is confined to a once-a-year training course or reading and annual signing of a confidentiality agreement Over time, privacy and confidentiality may not remain top of mind
  3. 3. Proposed Solutions Make compliance an everyday part of the culture  Set up a compliance hotline so that staff members can anonymously report privacy or confidentiality breaches  Have a compliance officer or team in place to investigate issues  Use online resources to track which staff members are logged in, only granting access to those who require access to a record in order to perform specific job responsibilities  In conjunction with the legal and HR department, create a policy that allows employees to be suspended pending an investigation of a potential breach  Perform surprise “spot checks” to uncover potential problems  Have ad hoc meetings to immediately address any near-breaches or unsatisfactory spot checks and discuss potential remedies  Have leadership participate in online webinars and discussion forums about compliance and report back to their teams
  4. 4. Proposed Solutions Make training fun and/or memorable:  Create a “healthopoly” game modeled after Monopoly or the game of Life  Turn training content into game show questions and award gag gifts to teams that perform the best  Create a “Find the PHI” poster modeled after “Where’s Waldo?” using a staged photo of the hospital’s registration area and other vulnerable areas and have employees find all the potential privacy threats  Demonstrate the devastating impact of a privacy violation by showing videos of people who have been affected  Show a video of a former health care worker who violated privacy and confidentiality practices and lost their job for it
  5. 5. Sample Game Show Trivia Questions What is PHI?  Professional Health Inquiry  Protected Health Information  Private Hospital Intelligence After the passage of the HITECH Act, what is the maximum fine for a breach of patient privacy? (NYU Langone Medical Center, 2011)  $250,000  $550,ooo  $1.5 million Any hospital employee can access a patient’s records.  True  False
  6. 6. Sample Game Show Trivia Questions What constitutes a privacy breach?  Telling a friend or family member about a patient’s case  Accessing a medical record even though it isn’t necessary to perform your job duties  Talking about a patient’s case within earshot of other patients  All of the above What is the right thing to do if you suspect that a privacy violation has occurred?  Call the Compliance Hotline  Talk to a supervisor  Share your concerns with the patient  The first two answers are correct If an employee violates a patient’s privacy and it was just an accident, the hospital cannot be fined.  True  False
  7. 7. Sample Game Show Trivia Questions What could be stolen and used to inappropriately gain access to patient records?  Thumb drive  Laptop  iPad  Printed documents  Login and password  Employee ID badge  All of the above This hospital has never had a HIPAA privacy violation.  True  False
  8. 8. Sample Game Show Trivia Questions What is HIPAA? (DHS, 2013)  Health Insurance Protection and Affordability Act  Human Interaction Police Advisory Act  Health Insurance Portability and Accountability Act  High Involvement Patient Autonomy Act Why do people violate privacy?  They do something without thinking  They don’t think they will get caught  They think it won’t hurt anyone  For financial gain  Any of the above
  9. 9. Sample Game Show Trivia Questions High-profile public figures (celebrities, athletes) do not have a right to privacy, and so you cannot commit a HIPAA privacy violation by sharing their medical information.  True  False These are potential consequences for employees who commit a privacy breach.  Fines  Criminal sentencing  Disciplinary action  Loss of employment  All of the above
  10. 10. Why Gamification Works in Organizational Learning “Where processes are the point, gamification is probably the ideal, cost-effective means of providing rules-based learning systems” (St. John-Brooks, 2011) Games are engaging, interactive and fun When learners make an emotional connection with the material, they are more likely to remember it  “It was distressing how the public disclosure of that boy’s HIV status caused him to be alienated.”  “That was so much fun when our team won that trivia game.”  “I was shocked by how much the hospital could get fined for a privacy breach.”
  11. 11. ReferencesNYU Langone Medical Center. (2011, May 3). HIPAA Security: Harsh Fines, Penalties Are a Wake-up Call to Us All. Retrieved April 4, 2013 from http://compliance.med.nyu.edu/news/documen ting- inpatient-admissionsSt John-Brooks, I. (2011). What gamification can do to enhance training. Benefits & Compensation International, 41(3), 28. Retrieved from http://search.proquest.com/docview/901856212? accountid=32521U.S. Department of Health and Human Services. (2013). Health Information Privacy. Retrieved April 4, 2013 from http://www.hhs.gov/ocr/privacy/

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