Published on

  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide


  1. 1. Privacy and Confidentiality Training forHealth Care Professionals Rebecca Kmett MHA 690 Health Care Capstone Ashford University Dr. Sherry Grover April 4, 2013
  2. 2. Issues Privacy and confidentiality of health information is of paramount importance Health information is particularly sensitive Health workers are on the front lines when it comes to safeguarding health information Privacy and confidentiality training often is confined to a once-a-year training course or reading and annual signing of a confidentiality agreement Over time, privacy and confidentiality may not remain top of mind
  3. 3. Proposed Solutions Make compliance an everyday part of the culture  Set up a compliance hotline so that staff members can anonymously report privacy or confidentiality breaches  Have a compliance officer or team in place to investigate issues  Use online resources to track which staff members are logged in, only granting access to those who require access to a record in order to perform specific job responsibilities  In conjunction with the legal and HR department, create a policy that allows employees to be suspended pending an investigation of a potential breach  Perform surprise “spot checks” to uncover potential problems  Have ad hoc meetings to immediately address any near-breaches or unsatisfactory spot checks and discuss potential remedies  Have leadership participate in online webinars and discussion forums about compliance and report back to their teams
  4. 4. Proposed Solutions Make training fun and/or memorable:  Create a “healthopoly” game modeled after Monopoly or the game of Life  Turn training content into game show questions and award gag gifts to teams that perform the best  Create a “Find the PHI” poster modeled after “Where’s Waldo?” using a staged photo of the hospital’s registration area and other vulnerable areas and have employees find all the potential privacy threats  Demonstrate the devastating impact of a privacy violation by showing videos of people who have been affected  Show a video of a former health care worker who violated privacy and confidentiality practices and lost their job for it
  5. 5. Sample Game Show Trivia Questions What is PHI?  Professional Health Inquiry  Protected Health Information  Private Hospital Intelligence After the passage of the HITECH Act, what is the maximum fine for a breach of patient privacy? (NYU Langone Medical Center, 2011)  $250,000  $550,ooo  $1.5 million Any hospital employee can access a patient’s records.  True  False
  6. 6. Sample Game Show Trivia Questions What constitutes a privacy breach?  Telling a friend or family member about a patient’s case  Accessing a medical record even though it isn’t necessary to perform your job duties  Talking about a patient’s case within earshot of other patients  All of the above What is the right thing to do if you suspect that a privacy violation has occurred?  Call the Compliance Hotline  Talk to a supervisor  Share your concerns with the patient  The first two answers are correct If an employee violates a patient’s privacy and it was just an accident, the hospital cannot be fined.  True  False
  7. 7. Sample Game Show Trivia Questions What could be stolen and used to inappropriately gain access to patient records?  Thumb drive  Laptop  iPad  Printed documents  Login and password  Employee ID badge  All of the above This hospital has never had a HIPAA privacy violation.  True  False
  8. 8. Sample Game Show Trivia Questions What is HIPAA? (DHS, 2013)  Health Insurance Protection and Affordability Act  Human Interaction Police Advisory Act  Health Insurance Portability and Accountability Act  High Involvement Patient Autonomy Act Why do people violate privacy?  They do something without thinking  They don’t think they will get caught  They think it won’t hurt anyone  For financial gain  Any of the above
  9. 9. Sample Game Show Trivia Questions High-profile public figures (celebrities, athletes) do not have a right to privacy, and so you cannot commit a HIPAA privacy violation by sharing their medical information.  True  False These are potential consequences for employees who commit a privacy breach.  Fines  Criminal sentencing  Disciplinary action  Loss of employment  All of the above
  10. 10. Why Gamification Works in Organizational Learning “Where processes are the point, gamification is probably the ideal, cost-effective means of providing rules-based learning systems” (St. John-Brooks, 2011) Games are engaging, interactive and fun When learners make an emotional connection with the material, they are more likely to remember it  “It was distressing how the public disclosure of that boy’s HIV status caused him to be alienated.”  “That was so much fun when our team won that trivia game.”  “I was shocked by how much the hospital could get fined for a privacy breach.”
  11. 11. ReferencesNYU Langone Medical Center. (2011, May 3). HIPAA Security: Harsh Fines, Penalties Are a Wake-up Call to Us All. Retrieved April 4, 2013 from http://compliance.med.nyu.edu/news/documen ting- inpatient-admissionsSt John-Brooks, I. (2011). What gamification can do to enhance training. Benefits & Compensation International, 41(3), 28. Retrieved from http://search.proquest.com/docview/901856212? accountid=32521U.S. Department of Health and Human Services. (2013). Health Information Privacy. Retrieved April 4, 2013 from http://www.hhs.gov/ocr/privacy/