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Social Media Marketing
Context Healthcare  & medicine 2.0 Pharma  social  networking Social networking Participation Apomediation Collaboration O...
Gunter Eysenbach, Medicine 2.0, Journal of Internet Research 2008, vol 10, issue 3 But little to  no pharma involvement
Healthcare social networking Culture,  dilemma &  marketing reality
Web 2.0 is a culturally disruptive technology  Adapted from: Web 2.0 in Healthcare, John Sharp, Cleveland Clinic, USA Phar...
The dilemma in a nutshell ‘… pharmaceutical marketeers  must feel like they are doomed if  they do and doomed if they don’...
Social networking Issues management & PR Consumers & patients Sales  forces Internal: knowledge sharing & collaboration HC...
Relative impact of social networking on pharma 1= very low 10 = very high Currently In 2 years In 4 years Interacting with...
Where do marketeers think   the most impact will be ? % respondents Results from a global internal survey  of Bayer Scheri...
HCPs Market research  Pre and post-launch Consumers & patients Health, disease, condition,  & treatment awareness Viral ou...
Healthcare social networking Interacting  with HCPs
HCPs’ social networks
Sermo: Headline news  12 months ago
75,000 and growing * *Sermo user base as of 4.8.08
Sermo members markedly older than average internet Age of Sermo users Percent total
Pharma is now a conditionally tolerated part of the community ‘ Observe’ -  Alpha MD View community via a customized list ...
<ul><li>Unique ability to monitor   opinion and trends in   speciality communities     Conduct ad hoc real-time   market r...
 
Network proliferation  USA Sermo (75,000) Physician Connect (50,000) Student Doctor Network Healtheva Relaxdoc SocialMD So...
Pharma participation options MR Contextual intervention Direct dialogue Sponsorship Ads Users Sermo ● ● 75,000 US Physicia...
Major UK publisher Networks are starting to network
Depicts 3,170 visits from 13.3 - 17.10 2008  to LA HCPs’ SN: www.samag.blogspot.com Language affinity drives  network inte...
‘ May be the answer   to the world’s   inequalities of   information access   in medicine…’* The rise and rise of medical ...
‘ The Medpedia project is an    extraordinary global effort    to collect, organize and make   understandable, the world’s...
Doctors like wikis   Because of: Speed Differential diagnosis  or to jog memory Ease A useful starting  point to do resear...
A new opportunity to interact with doctors? But…. Editorial boards will decide  how pharma participates Pharma must decide...
Healthcare social networking Engaging consumers  & patients
Social networks influence patients’ treatment decisions* Ages: 35 - 44 53% Strong  + some impact 47% No impact  + don’t kn...
But marketeers must understand  target audience behaviour Age and gender Social  network  preferences  Disease or condition
Social networking supports Betaferon sales globally www.ms-gateway.com D:   7,795 members   44,617 posts TR:   2,280 membe...
10 years of community management experience Restricting conversations is fatal Be open, honest and responsive Set clear co...
Healthcare social networking looks set to be data-driven Not just shared experiences,  but shared personal health data Pat...
Disease networks will look and be radically different Data provided by  1056 Betaseron  patients ‘ People who use   it wil...
Social networking drives  YAZ sales in the USA* Veronicas partnership TV ads Facebook  MySpace YouTube Blogs Emails Viral ...
*Manhattan Research, ePharma Consumer, v7.0,    no 11, 2008 % women searching for  online health information  who visit  F...
<ul><li>Acne </li></ul><ul><li>ADD/ADHD) adult </li></ul><ul><li>Ear infections </li></ul><ul><li>Eye infections </li></ul...
115m active users 450,000+ new users/day 70% of users outside US   54% female : 46% male Mind  boggling  metrics* *Faceboo...
Life-style, fashion  and health focus  Highly-responsive target audience  Builds on existing brand image Social networking...
Build strategies based  on personal story telling *Bodies Online: Information and Advice Seeking in the Health and Fitness...
Over 3/4 of consumers want success stories* *Cybercitizen Health Europe, v7.0, Manhattan Research, 3Q 2007 14% Already use...
Healthcare social networking Search  marketing Issues  management  & PR
Boundaries are blurring Search marketing Social media marketing Issues  management  & PR
<ul><li>Social networking  spaces increasingly   visible on search   results*    Cholesterol category  Pravastin:   6% blo...
<ul><li>Recognize that search is pivotal   All our customers use search engines   </li></ul><ul><li>Understand how search ...
Should we use corporate  blogs to get  back into the  conversation? J&J blogger Marc Monseau
But is it really social networking? ‘ Part of social networking is the ability of ordinary people like you and me - JNJ cu...
Healthcare social networking Internal: knowledge  sharing & collaboration
Internal usage leads  *How Businesses are Using Web 2.0, The McKinsey Quarterly 2007. Responses from 2847 executives   in ...
More of a cultural issue Enterprise 2.0 Not just a technology issue Do we incentivize knowledge sharing? Are social media ...
Wikis can streamline  project management Wiki pilot for a BSP key opinion leader management project Wikis capture unstruct...
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Is Pharma Ready

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Social Media Marketing....Is Pharma ready to join the conversation?

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Transcript of "Is Pharma Ready"

  1. 1. Social Media Marketing
  2. 2. Context Healthcare & medicine 2.0 Pharma social networking Social networking Participation Apomediation Collaboration Openness
  3. 3. Gunter Eysenbach, Medicine 2.0, Journal of Internet Research 2008, vol 10, issue 3 But little to no pharma involvement
  4. 4. Healthcare social networking Culture, dilemma & marketing reality
  5. 5. Web 2.0 is a culturally disruptive technology Adapted from: Web 2.0 in Healthcare, John Sharp, Cleveland Clinic, USA Pharma values Web 2.0 values Risk averse Information from authoritative sources Privacy & security are regulated Long lead times Controlling access to data and information Intellectual property closely guarded Risk taking Crowd wisdom Anyone can join Rapid deployment Information contributed by and distributed to all Open Source
  6. 6. The dilemma in a nutshell ‘… pharmaceutical marketeers must feel like they are doomed if they do and doomed if they don’t engage in social media marketing’ John Mack Pharma’s Social Media Marketing Readiness Score, Pharma Marketing News, Vol 7, No 3, March 2008
  7. 7. Social networking Issues management & PR Consumers & patients Sales forces Internal: knowledge sharing & collaboration HCPs Impacts on pharma Search engine marketing
  8. 8. Relative impact of social networking on pharma 1= very low 10 = very high Currently In 2 years In 4 years Interacting with HCPs 1 3 5 Interacting with consumers & patients 2 4 6 Search engine marketing 1 3 5 Issues management & PR 1 2 3 Sales force effectiveness 1 1 2 Internal knowledge sharing & collaboration 2 4 7
  9. 9. Where do marketeers think the most impact will be ? % respondents Results from a global internal survey of Bayer Schering brand teams* *Going Digital: General Medicine internal digital marketing & sales conference,14 -15 October 2008, Berlin, Germany
  10. 10. HCPs Market research Pre and post-launch Consumers & patients Health, disease, condition, & treatment awareness Viral outreach Community building Disease/condition based; some direct dialogue in ex-US markets Brand advertising DTC markets Most used customer- facing strategies worldwide
  11. 11. Healthcare social networking Interacting with HCPs
  12. 12. HCPs’ social networks
  13. 13. Sermo: Headline news 12 months ago
  14. 14. 75,000 and growing * *Sermo user base as of 4.8.08
  15. 15. Sermo members markedly older than average internet Age of Sermo users Percent total
  16. 16. Pharma is now a conditionally tolerated part of the community ‘ Observe’ - Alpha MD View community via a customized list of subjects based on keyword tags ‘ Insight’ Post questions directly to community and take polls ‘ Action’ – Hot Spots Icons next to targeted conversations allowing access to relevant pharma information and services
  17. 17. <ul><li>Unique ability to monitor opinion and trends in speciality communities Conduct ad hoc real-time market research </li></ul><ul><li>Enhanced ability to influence prescribers Relevant information targeted at a receptive audience at the right time in the right context </li></ul>Sermo’s added value
  18. 19. Network proliferation USA Sermo (75,000) Physician Connect (50,000) Student Doctor Network Healtheva Relaxdoc SocialMD Sosido (HC associations) Clinical Village MedicSpeak Canada Asklepios DoctorNetworking Europe Doctors.net.uk (160,000) DocCheck Faces (5,000) Esanum (23,000) Coliquio OnMedica International New Media Medicine (48,000) DoctorsHangout.com (6,000) Doctor.VG Tiromed Major UK publisher (launching Nov/Dec 08)
  19. 20. Pharma participation options MR Contextual intervention Direct dialogue Sponsorship Ads Users Sermo ● ● 75,000 US Physician Connect ● ● ● ● 50,000 US Doctors.net ● ● ● 160,000 UK DocCheck Faces ● 5,000 International 5 languages New Media Medicine ● 48,000 International Major UK publisher ● ● ● Goal: 10,000 Y1 International
  20. 21. Major UK publisher Networks are starting to network
  21. 22. Depicts 3,170 visits from 13.3 - 17.10 2008 to LA HCPs’ SN: www.samag.blogspot.com Language affinity drives network interconnectivity      distance in which individuals are clustered Dot sizes:         = 1,000+        = 100 - 999        = 10 - 99      = 1 - 9 visits The above map depicts: 3,170 visits from 13 Mar 2008 to 17 Oct 2008 This map is normally updated daily (latest: 2008-10-17 03:38:59 GMT)
  22. 23. ‘ May be the answer to the world’s inequalities of information access in medicine…’* The rise and rise of medical wikis *Dean Giustini, How Web 2.0 is Changing Medicine, BMJ, 23 December 2006
  23. 24. ‘ The Medpedia project is an extraordinary global effort to collect, organize and make understandable, the world’s best information about health, medicine and the body…’* … and soon Medpedia *www.medpedia.com Novo Nordisk
  24. 25. Doctors like wikis Because of: Speed Differential diagnosis or to jog memory Ease A useful starting point to do research *Jessica Berthold, Web Watch: Living in a Brave New World of Medical Wikis, American College of Physicians, 2008 www.acponline.org
  25. 26. A new opportunity to interact with doctors? But…. Editorial boards will decide how pharma participates Pharma must decide who may post and what may be posted Business value: strengthened partnerships, significant reach and impact potential
  26. 27. Healthcare social networking Engaging consumers & patients
  27. 28. Social networks influence patients’ treatment decisions* Ages: 35 - 44 53% Strong + some impact 47% No impact + don’t know *Adapted from : Pharma 2.0. A How-To Guide to Consumer-Generated Content. ePharma Consumer v7.0, Manhattan Research 2008
  28. 29. But marketeers must understand target audience behaviour Age and gender Social network preferences Disease or condition
  29. 30. Social networking supports Betaferon sales globally www.ms-gateway.com D: 7,795 members 44,617 posts TR: 2,280 members 112,315 posts S: 2,075 members 18,577 posts Status: 17.10.08
  30. 31. 10 years of community management experience Restricting conversations is fatal Be open, honest and responsive Set clear community management policies Significant local resources needed Business value: increased trust & loyalty
  31. 32. Healthcare social networking looks set to be data-driven Not just shared experiences, but shared personal health data Patients share structured information about their disease to help themselves and others Quantifiable, measurable, actionable
  32. 33. Disease networks will look and be radically different Data provided by 1056 Betaseron patients ‘ People who use it will live longer; people who don’t won’t’ Jamie Heywood Co-founder, Patientslikeme
  33. 34. Social networking drives YAZ sales in the USA* Veronicas partnership TV ads Facebook MySpace YouTube Blogs Emails Viral outreach Video contest *Stefan Oelrich, VP Women’s Health, BHC USA 9 million impressions 350,000 song streams
  34. 35. *Manhattan Research, ePharma Consumer, v7.0, no 11, 2008 % women searching for online health information who visit Facebook Age group Women 18-24 are most likely to use Facebook
  35. 36. <ul><li>Acne </li></ul><ul><li>ADD/ADHD) adult </li></ul><ul><li>Ear infections </li></ul><ul><li>Eye infections </li></ul><ul><li>Migraine </li></ul><ul><li>Bipolar disorder </li></ul><ul><li>Anxiety/social phobia </li></ul><ul><li>Infertility </li></ul><ul><li>Asthma </li></ul><ul><li>Allergies </li></ul>Top conditions which Facebook users search for* *Manhattan Research, ePharma Consumer, v7.0, no 11, 2008
  36. 37. 115m active users 450,000+ new users/day 70% of users outside US 54% female : 46% male Mind boggling metrics* *Facebook statistics: 20 October 2008
  37. 38. Life-style, fashion and health focus Highly-responsive target audience Builds on existing brand image Social networking, mass media and offline channel integration Business value: increased acquisition & conversion
  38. 39. Build strategies based on personal story telling *Bodies Online: Information and Advice Seeking in the Health and Fitness Domain, Economic and Social Reseach Council (ESRC) UK, 2007. Authors: Professor Pamela Briggs, Dr Lesley Fishwick, Dr Elizabeth Sillence, Northumbria University; Dr Peter Harris, University of Sheffield ‘ The most important advice for those trying to promote health information online is the use of engaging stories about people with similar experiences’* Professor Pamela Briggs
  39. 40. Over 3/4 of consumers want success stories* *Cybercitizen Health Europe, v7.0, Manhattan Research, 3Q 2007 14% Already use 32% Very interested 30% Somewhat interested
  40. 41. Healthcare social networking Search marketing Issues management & PR
  41. 42. Boundaries are blurring Search marketing Social media marketing Issues management & PR
  42. 43. <ul><li>Social networking spaces increasingly visible on search results* Cholesterol category Pravastin: 6% blog share 50% growth 06 – 08* </li></ul><ul><li>Posts often unfavourable* </li></ul>* Web 2.0 Influence for Pharma Brands on the Rise, vFluence, 8.4.08. www.v-fluence.com Search for brands, land on blogs & wikis
  43. 44. <ul><li>Recognize that search is pivotal All our customers use search engines </li></ul><ul><li>Understand how search is evolving Google Universal Search displays all content sources in all formats </li></ul><ul><li>Involve and educate PR colleagues Issues management requires more integrated approaches </li></ul>Search is marketing, issues management and PR in one
  44. 45. Should we use corporate blogs to get back into the conversation? J&J blogger Marc Monseau
  45. 46. But is it really social networking? ‘ Part of social networking is the ability of ordinary people like you and me - JNJ customers - to add comments to social networks set up by others. Usually when pharmaceutical companies host a social network channel, they turn off the comments for obvious and understandable reasons’ Fair question from John Mack
  46. 47. Healthcare social networking Internal: knowledge sharing & collaboration
  47. 48. Internal usage leads *How Businesses are Using Web 2.0, The McKinsey Quarterly 2007. Responses from 2847 executives in retail, high tech, telcoms, financial and pharma sectors How are web 2.0 technologies currently being used?* % positive respondents
  48. 49. More of a cultural issue Enterprise 2.0 Not just a technology issue Do we incentivize knowledge sharing? Are social media tools used ‘in or above the flow’? Are we aware of the potential of ‘cognitive surplus’?
  49. 50. Wikis can streamline project management Wiki pilot for a BSP key opinion leader management project Wikis capture unstructured and anecdotal information that would otherwise be lost
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