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IT at a Crossroads

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  • 1. 06/02/09 Vanderbilt I n f o r m a t i o n T e c h n o l o g y S e r v i c e s Rich Germano Senior Director and Chief Operating Officer Information Technology Service
  • 2.
    • Mass User Participation
    06/02/09 Vanderbilt I n f o r m a t i o n T e c h n o l o g y S e r v i c e s
    • The rule of the consumer culture
    • Social computing
    • Rich interfaces rendered through a browser
    • Many participants in editorial generation and distribution
    • Mass adoption of broadband
    • Lower price points of consumer electronics
    • Pervasive connectedness via mobility
    • Technology Standards
    • Digital content distribution
    • Demographic shifts
  • 3.
    • New Goals of IT
    06/02/09 Vanderbilt I n f o r m a t i o n T e c h n o l o g y S e r v i c e s
    • Web 2.0 and ubiquitous broadband have fundamentally shifted the way society creates and disseminates information and knowledge
    • Disrupted and enhanced traditional modes of collaboration
    • Made irrelevant old ways of organizing labor and conducting business
    • Developed new modes of entertainment and digital content distribution
    • Seen consumer markets lower the cost and enhance the power of CPUs, networking, and graphics
    • Enabled location awareness and a new software as a service model driven by users of services stitching live tools together
    • New Goals of IT Services
      • Anything Anywhere
      • Anytime Any media
      • Any device
    Anywhere, Anytime, Any media, Any device
  • 4.
    • Did you know….Shift Happens by Karl Fisch
    06/02/09 Vanderbilt I n f o r m a t i o n T e c h n o l o g y S e r v i c e s
  • 5.
    • Gartner Research Information Technology Predictions
    06/02/09 Vanderbilt I n f o r m a t i o n T e c h n o l o g y S e r v i c e s
    • Apple will double it unit market share in the US and Europe by 2011 (currently 10%)
    • 75% of Organizations will make energy use a priority when selecting IT suppliers by 2010 and by 2009, 33% of companies will have an energy use criteria in their selection process
    • Vendors will need to prove their “green” credentials to buyers of IT by 2011
    • 50% of traveling workers will leave their notes books at home in favor of other devices by 2012
    • 80% of all commercial software will have elements of open-source technology by 2012
    • At least 1/3 of all business applications software spending will be as a service subscription instead of building, buying, and deploying by 2012
  • 6.
    • Gartner Research Information Technology Predictions
    06/02/09 Vanderbilt I n f o r m a t i o n T e c h n o l o g y S e r v i c e s
    • End users (Consumers) will decide as much as half of all software, hardware, and technology acquisitions that typically are made by IT by 2010
    • Technology adopters will forgo IT capital expenditures and instead purchase IT as a service by 2011
    • Emerging Technology: 100 fold growth by 2011 of 3-d Printers (fabricators) in the home and business
  • 7.
    • IT at a Crossroad: New Models of Business
    06/02/09 Vanderbilt I n f o r m a t i o n T e c h n o l o g y S e r v i c e s IT Organizations Pushing Technology Business Forced to Eat The Technology Old Model Central IT Must Adapt New Model Business Pushes IT Solutions Via Service Models IT as a Service Consumers Pushing Technology Consumer
  • 8.
    • Consumers -> New Models of Business -> New Model of Employee
    06/02/09 Vanderbilt I n f o r m a t i o n T e c h n o l o g y S e r v i c e s Digital Native: A person who has grown up with technology; typical has never known a world without a computer or the internet Digital Immigrant: A person who has grown up with out technology and adopted it later in life
  • 9.
    • Rise of the Versatilist and the Quest for Talent
    06/02/09 Vanderbilt I n f o r m a t i o n T e c h n o l o g y S e r v i c e s
    • 70% of leading edge companies will seek to develop “versatilists”: A person who can apply a depth of skill to a rich scope of situations and experiences (Gartner).
      • Have many perspectives and competencies
      • Build alliances and relationships
      • Can fill many roles and offer greater insight in a cross organizational team
      • Can help companies quickly incorporate innovation because they have a mastery of aptitude, local knowledge, industry knowledge, and leadership
    • Profile of a versatilist (Gartner):
      • Experience outside current role in business unit, technology, region, and industry segment
      • Growth that comes from facing challenges and roles outside of comfort zone
      • Experiences outside the world of corporate business in non-profit, start-ups, government, and consumer based IT experiences
      • Continuing education in advanced degree
      • Works with companies, projects assignments, and education that increases their professional value
  • 10.
    • Talent Development
    06/02/09 Vanderbilt I n f o r m a t i o n T e c h n o l o g y S e r v i c e s
    • There is a rising demand for well rounded technology professionals that can see all sides of the business problem – customer, cost, business need, business outcomes, technology, and delivery
    • This demand will be poorly met with our current work force as very few people have the hybrid mix of business, technology, and professional acumen
    • Current work force (digital immigrant) is retiring in large groups over the next 5-15 years and do not have the experiences of the “digital native”
    • New work force (digital native) is entering market and does not have the seasoned business or technology skills of the digital immigrant
    • In 1990, a shortage of skills such as Java, ERP, etc could be taught. In 2008, teaching someone to be a seasoned hybrid of business, technology, and professionalism is difficult.
    • This gap is impacting how business develops, grows, and sustains itself; as well as cause conflicts in the work place between the digital native and the digital immigrant
  • 11.
    • Information Technology Services – How we changed
    06/02/09 Vanderbilt I n f o r m a t i o n T e c h n o l o g y S e r v i c e s
    • Green Computing and Reduced Consumption: Moved from physical servers to virtualized servers to save on cost, space, power, and cooling. Smaller environmental footprint while adding more “servers” for hosting.
    • Focus on Collaboration Technology to Empower the User:
      • SharePoint and InfoPath Pilots– 30 departments and growing
      • Microsoft Live Office – Higher Education Beta site
      • Google Apps – Application API Integration ready for release
      • Video Conferencing – Cross institutional conferences
      • Pod Casting Room – Students using it for Web 2.0 class
    • Recruitment of employees – We will hire a well rounded person over a technical expert who specializes. Leadership is key- All else can be taught.
    • Use of Open Source with Commercial Products to offer services – Sun Identity Management
    • IT as a Service – Buying security management services, Live Office, GoogleApps
  • 12.
    • Think about….
    06/02/09 Vanderbilt I n f o r m a t i o n T e c h n o l o g y S e r v i c e s
    • If you had to develop IT talent and organizations, how would you go about it?
    • How would you develop a well rounded college graduate that came out of school with the mix of technology, business, and professional skills that could fill seasoned leadership and contributor roles?
    • How would you prepare and change existing work force for this skills gap?
    • How would you change the classroom or training programs to meet this demand?
    • How would you steer your organization as this shift in the IT direction takes place?
    • How would you recruit this type of employee as well as retain them?
    • If you had an IT job, what would you like it to be?
    • How should education change as the job market changes?

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