Connecting with
your online users
Richard Wallis
Technology Evangelist
Talis
April 2009

Connecting with
your online users
They won’t come just because you build it!
Richard Wallis
Technology Evangelist
Talis
April 2009

They won’t come just because you build it!

They won’t come just because you build it!

http://www.flickr.com/photos/45889748@N00/15681212/

http://www.flickr.com/photos/26406919@N00/1413228405/

http://www.flickr.com/photos/verdeo/2721552341/

http://www.flickr.com/photos/elodiep/3200712921/

NEXT GEN
OPAC
http://www.flickr.com/photos/elodiep/3200712921/

NEXT GEN
OPAC
http://www.flickr.com/photos/elodiep/3200712921/

NEXT GEN
OPAC
http://www.flickr.com/photos/elodiep/3200712921/

NEXT GEN
OPAC
http://www.flickr.com/photos/elodiep/3200712921/

Where are our users ?
http://www.flickr.com/photos/hamed/530412481/

http://www.flickr.com/photos/janetmck/428512130/

Check your assumptions
http://www.flickr.com/photos/janetmck/428512130/

http://www.flickr.com/photos/28438258@N08/3005591006/

http://www.flickr.com/photos/jurvetson/157722937/

Cloud Computing

Go where the users are

Go where the users are

Go where the users are

Go where the users are

Go where the users are

All this now?

Technology Adoption Curve
Adoption Rate
2.5% 13.5% 34% 34% 16% Maturity
Innovators Early Early Late Laggards
Adopters Majority Majority

Today focus in on integration for systems
Been at this for a while
Reacting to the pressures our customers are feeling

People and technology
Today focus in on integration for systems
Been at this for a while
Reacting to the pressures our customers are feeling
Together

rem
em
are be
rw
bu
ild ho y
ing ou
for
http://www.flickr.com/photos/tedsblog/43433812

http://www.flickr.com/photos/thetrial/398494172/

Reframe our thinking
http://www.flickr.com/photos/thetrial/398494172/

Reframe our thinking
Beyond the library
http://www.flickr.com/photos/thetrial/398494172/

Reframe our thinking
Beyond the library
Where the user are
http://www.flickr.com/photos/thetrial/398494172/

Reframe our thinking
Beyond the library
Where the user are
Beyond library standards
http://www.flickr.com/photos/thetrial/398494172/

Reframe our thinking
Beyond the library
Where the user are
Beyond library standards
Delight them when they arrive
http://www.flickr.com/photos/thetrial/398494172/

Reframe our thinking
Beyond the library
Where the user are
Beyond library standards
Delight them when they arrive
Add value from external sources
http://www.flickr.com/photos/thetrial/398494172/

Shared Innovation™
richard.wallis@talis.com www.talis.com