Connecting with
    your online users

Richard Wallis
Technology Evangelist
Talis

April 2009
Connecting with
    your online users
   They won’t come just because you build it!


Richard Wallis
Technology Evangelist...
They won’t come just because you build it!
They won’t come just because you build it!
http://www.flickr.com/photos/45889748@N00/15681212/
http://www.flickr.com/photos/26406919@N00/1413228405/
http://www.flickr.com/photos/verdeo/2721552341/
http://www.flickr.com/photos/elodiep/3200712921/
NEXT GEN
                                                  OPAC
http://www.flickr.com/photos/elodiep/3200712921/
NEXT GEN
                                                  OPAC
http://www.flickr.com/photos/elodiep/3200712921/
NEXT GEN
                                                  OPAC
http://www.flickr.com/photos/elodiep/3200712921/
NEXT GEN
                                                  OPAC
http://www.flickr.com/photos/elodiep/3200712921/
Where are our users ?




                 http://www.flickr.com/photos/hamed/530412481/
http://www.flickr.com/photos/janetmck/428512130/
Check your assumptions




                http://www.flickr.com/photos/janetmck/428512130/
http://www.flickr.com/photos/28438258@N08/3005591006/
http://www.flickr.com/photos/jurvetson/157722937/
Cloud Computing
Go where the users are
Go where the users are
Go where the users are
Go where the users are
Go where the users are
All this now?
Technology Adoption Curve
Adoption Rate




                   2.5%       13.5%      34%        34%         16%      Matur...
Today focus in on integration for systems

Been at this for a while
Reacting to the pressures our customers are feeling
People and technology
  Today focus in on integration for systems

  Been at this for a while
  Reacting to the pressures ...
rem
          em
       are be
                 rw
           bu
              ild ho y
                 ing     ou
      ...
http://www.flickr.com/photos/thetrial/398494172/
Reframe our thinking




http://www.flickr.com/photos/thetrial/398494172/
Reframe our thinking




                                                  Beyond the library



http://www.flickr.com/phot...
Reframe our thinking




                                                   Beyond the library
                           ...
Reframe our thinking




                                                       Beyond the library
                       ...
Reframe our thinking




                                                              Beyond the library
                ...
Reframe our thinking




                                                               Beyond the library
               ...
Shared Innovation™



richard.wallis@talis.com                        www.talis.com
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
Connecting with your online users - They won’t come just because you build it!
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Connecting with your online users - They won’t come just because you build it!

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Presentation given at CILIP's CDG Conference in Liverpool 20th April 2009

Theme of library's online presence should have as much attention as it's pysical presence.

Published in: Technology, Business
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Connecting with your online users - They won’t come just because you build it!

  1. 1. Connecting with your online users Richard Wallis Technology Evangelist Talis April 2009
  2. 2. Connecting with your online users They won’t come just because you build it! Richard Wallis Technology Evangelist Talis April 2009
  3. 3. They won’t come just because you build it!
  4. 4. They won’t come just because you build it!
  5. 5. http://www.flickr.com/photos/45889748@N00/15681212/
  6. 6. http://www.flickr.com/photos/26406919@N00/1413228405/
  7. 7. http://www.flickr.com/photos/verdeo/2721552341/
  8. 8. http://www.flickr.com/photos/elodiep/3200712921/
  9. 9. NEXT GEN OPAC http://www.flickr.com/photos/elodiep/3200712921/
  10. 10. NEXT GEN OPAC http://www.flickr.com/photos/elodiep/3200712921/
  11. 11. NEXT GEN OPAC http://www.flickr.com/photos/elodiep/3200712921/
  12. 12. NEXT GEN OPAC http://www.flickr.com/photos/elodiep/3200712921/
  13. 13. Where are our users ? http://www.flickr.com/photos/hamed/530412481/
  14. 14. http://www.flickr.com/photos/janetmck/428512130/
  15. 15. Check your assumptions http://www.flickr.com/photos/janetmck/428512130/
  16. 16. http://www.flickr.com/photos/28438258@N08/3005591006/
  17. 17. http://www.flickr.com/photos/jurvetson/157722937/
  18. 18. Cloud Computing
  19. 19. Go where the users are
  20. 20. Go where the users are
  21. 21. Go where the users are
  22. 22. Go where the users are
  23. 23. Go where the users are
  24. 24. All this now?
  25. 25. Technology Adoption Curve Adoption Rate 2.5% 13.5% 34% 34% 16% Maturity Innovators Early Early Late Laggards Adopters Majority Majority
  26. 26. Today focus in on integration for systems Been at this for a while Reacting to the pressures our customers are feeling
  27. 27. People and technology Today focus in on integration for systems Been at this for a while Reacting to the pressures our customers are feeling Together
  28. 28. rem em are be rw bu ild ho y ing ou for http://www.flickr.com/photos/tedsblog/43433812
  29. 29. http://www.flickr.com/photos/thetrial/398494172/
  30. 30. Reframe our thinking http://www.flickr.com/photos/thetrial/398494172/
  31. 31. Reframe our thinking Beyond the library http://www.flickr.com/photos/thetrial/398494172/
  32. 32. Reframe our thinking Beyond the library Where the user are http://www.flickr.com/photos/thetrial/398494172/
  33. 33. Reframe our thinking Beyond the library Where the user are Beyond library standards http://www.flickr.com/photos/thetrial/398494172/
  34. 34. Reframe our thinking Beyond the library Where the user are Beyond library standards Delight them when they arrive http://www.flickr.com/photos/thetrial/398494172/
  35. 35. Reframe our thinking Beyond the library Where the user are Beyond library standards Delight them when they arrive Add value from external sources http://www.flickr.com/photos/thetrial/398494172/
  36. 36. Shared Innovation™ richard.wallis@talis.com www.talis.com
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