Documenting Business Processes


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  • Process modelingModeling & simulation, business/operational modeling, modeling end-to-end processes to task level models, simulation/optimizing, activity-based costing simulation, BPMN, event driven modelsProcess analysisBusiness & process analysis techniques, applied & descriptive statistics, assessment methods (BPM maturity assessment, support analysis, skill sets, change management)Process designOperational design, design principles, process techniques & methods, process design driversProcess performance managementMonitoring-controlling-refining processes, KPIs, metrics, performance mapping, data warehousing, business analysis & intelligenceProcess transformationEnterprise process management, process portfolio, leading by metrics, sustaining BPM initiatives, engaging process owner for long-term, establishing process-oriented customer focus cases
  • Documenting Business Processes

    1. Documenting Business Processes Online using One Tool Dr. Jackie Damrau, STC Fellow Rachel Houghton, STC Sr. Member
    2. What are Business Processes?Source:
    3. In one word…Business Process Modeling Analyst 3
    4. BPM Knowledge AreasSource: 4
    5. Old Process: Visio and Word
    6. New Process: One Tool, One Repository• Model processes graphically • Web portal that provides• Add detail to each object “Read”-only view using attribute fields • View processes and• Generate report directly generate reports from one from the graphical process tool
    7. New Process: Example
    8. Difficulty Level and Our Resolution• Learning a BPM tool is not easy – Structured modeling (ARIS) vs. unstructured modeling (Visio without plug-ins that now provide a structured modeling approach)• Re-educating analysts to think structurally with new modeling concepts took a while• Yet, one repository-one tool has made the difference
    9. Other BPM Tool Suites Gartner Position Vendor ApplicationLeader IDS Scheer ARIS, ARIS for SAP IBM System Architect Metastorm Metastorm BPM, Metastorm ProVision Mega Mega Modeling Suite iGrafx FlowCharter 2009 Microsoft VisioVisionaries Lombardi IBM BPM Blueprint Nimbus Partners Nimbus ControlNiche Players Savvion Progress® Savvion BusinessManager QPR Software QPR ProcessGuide TIBCO Software TIBCO Business Studio BusinessGenetics xBML W5 Sparx Systems Enterprise ArchitectChallengers Casewise Corporate Modeler Suite Salamander MooD Business Architect, MooD Active Technologies Enterprise 9
    10. Enhance Your Skills…Degrees Professional Associations• Kelley School of Business • Association of Business – BS, Business – Information & Process Management Process Management Major Professionals (ABPMP)• Widener University • International Institute of – MS, Business Process Business Analysis (IIBA) Innovation • BPM Certifications • Boston University • • University Alliance • Univ. of California – Irvine • Univ. of Illinois – Springfield • Univ. of North Carolina – Charlotte • Univ. of San Francisco • Villanova University • Widener University 10
    11. How Sage CRE Documents Business Processes• The Sage CRE Process Model is an iterative process that applies to all product lines and drives towards a consistent application of this framework across the organization.• The Process Model has examples of best practices, so any documents that spread process knowledge and information are useful.
    12. Why it’s important to have process model• The goal is to create a well understood, agreed upon, process that: – promotes problem/issue identification up front – minimizes the chance of re-work – establishes expectations for required deliverables and their quality – creates consistency in what we measure and how we evaluate a project’s status and success – provides a basis from which we can learn from each other – improves the process in a continuous fashion
    13. How employees contributeAt the bottom of the Process Model page, there is a link to submit ideas (example artifacts, best practices, clarifying definitions, etc) to be reviewed.
    14. Sections of Process Model
    15. How it works• Once the submission is accepted, it is put in the appropriate folder:• Then hooked up via link to the Release Process Model document in Sharepoint.
    16. Process Model
    17. Other areas of process model