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ISO the procedure and Benifits

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Introduction of ISO 9001:2008, GCU lahore

Introduction of ISO 9001:2008, GCU lahore

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  • 1. 2 Outline Introduction 8 Quality Management Principles ISO 9001:2008 Standard- Overview Benefits of ISO 9001:2008
  • 2. 3 ISO 9001:2008 Introduction
  • 3. Introduction ISO 9001 is for quality management can be adopted by any kind of organization Quality refers to all those features of a product that are required by customers Quality management means what the organization does to: Enhance customer satisfaction Achieve continuous improvement of its performance 4
  • 4. ISO 9001 : 2008 Requirements are generic, applied in any organization regardless of size, type and product provided Where any requirement cannot apply due to the nature of organization then it can be considered for exclusion 5
  • 5. 6 8 Quality Management Principles
  • 6. 7 Customer focused organization Organizations depend on their customers and therefore should understand current and future customer needs, meet customer requirements and strive to exceed customer expectations. Principle “1”
  • 7. 8 Leadership Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization’s benefit. Principle “2”
  • 8. 9 Involvment of People People at all levels are the essence of an organization and their full involvment enables their abilities to be used for the organization’s benefit. Principle “3”
  • 9. 10 Process Approach A desired result is achieved more efficiently when related resources and activities are managed as a process. Principle “4”
  • 10. 11 System Approach to Management Identifying, understanding and managing a system of interrrelated processes for a given objective improves the organization’s effectiveness and efficiency. Principle “5”
  • 11. 12 Continual Improvement Continual improvement should be a permanent objective of the organization. Principle “6”
  • 12. 13 C u s t o m e r R e q u i r e m e n t s Resource management Management responsibility Measurement, analysis, improvement Product (and/or service) realization C u s t o m e r S a t i s f a c t i o n Output Product/ Service Quality Management System Continual Improvement PlanPlan DoDo CheckCheck ActAct
  • 13. 14 Factual Approach to Decision Making Effective decisions are based on the analysis of data and information. Principle “7”
  • 14. 15 Mutually Beneficial Supplier Relationships An organization and its suppliers are interdependent, & a mutually beneficial relationship enhances the ability of both to create value. Principle “8”
  • 15. 16 ISO 9001:2000 Overview
  • 16. Structural Content of the Standard Foreword Introduction 1. Scope 2. Normative reference 3. Terms and Definitions 4. Quality Management System 5. Management Responsibility 6. Resource Management 7. Product Realization 8. Measurement, Analysis and Improvement
  • 17. 18 1 Scope 1.1 General 1.2 Application ISO 9001:2008 Quality Management Systems – Requirements
  • 18. 19 2 Normative Reference ISO 9000:2008 Quality Management Systems -Fundamentals and Vocabulary ISO 9001:2008 Quality Management Systems – Requirements
  • 19. 20 3 Terms and Definitions As provided in ISO 9000:2008 Quality Management Systems - Fundamentals and Vocabulary SUPPLIER  ORGANIZATION  CUSTOMER ISO 9001:2008 Quality Management Systems – Requirements
  • 20. 21 4 Quality management system 4.1 General requirements 4.2 Documentation Requirements ISO 9001:2008 Quality Management Systems – Requirements
  • 21. 22 4.1 Develop Quality Management System (QMS) Establish your organization's process-based QMS. Document your organization's process-based QMS. Implement your organization's process-based QMS. Maintain your organization's process-based QMS. Improve your organization's process-based QMS. ISO 9001:2008 Quality Management Systems – Requirements
  • 22. 23 Customer’s Record Customer’s Information stated travel requirements, recorded requirements other requirements (electronic/paper) INPUT ACTIVITY OUTPUT Schematic of Order - Receiving Process PROCESS 1PROCESS 1 ISO 9001:2008 Quality Management Systems – Requirements
  • 23. 24 Information Make bookings Confirmation received from (Phone/ online) record/ statement. order desk (Call hotel/ car rental/ (electronic/ paper) airline/ cruise company) The Sequence and Interaction of all the processes must be determined by the organization PROCESS 2PROCESS 2 INPUT ACTIVITY OUTPUT Schematic of Order - Receiving Process ISO 9001:2008 Quality Management Systems – Requirements
  • 24. 25 4.2 Documentation requirements 4.2.1 General 4.2.2 Prepare Quality Manual 4.2.3 Control of documents 4.2.4 Control of records ISO 9001:2008 Quality Management Systems – Requirements
  • 25. 26 5 Management responsibility 5.1 Management Commitment 5.2 Customer Focus 5.3 Quality Policy 5.4 Planning » 5.4.1 Quality objectives » 5.4.2 Quality management system planning 5.5 Responsibility, Authority and Communication » 5.5.1 Responsibility and authority » 5.5.2 Management representative » 5.5.3 Internal Communication 5.6 Management review » 5.6.1 General » 5.6.2 Review input » 5.6.2 Review output ISO 9001:2008 Quality Management Systems – Requirements
  • 26. 27 6 Resource management 6.1 Provision of resources 6.2 Human Resources » 6.2.1 General » 6.2.2 Competence, awareness and training 6.3 Infrastructure 6.4 Suitable work environment ISO 9001:2008 Quality Management Systems – Requirements
  • 27. 28 7 Product realization 7.1 Planning of product realization 7.2 Customer-related processes » 7.2.1 Determination of requirements related to the product » 7.2.2 Review of requirements related to the product » 7.2.3 Customer communication 7.3 Design and development » 7.3.1 Design and development planning » 7.3.2 Design and development inputs » 7.3.3 Design and development outputs » 7.3.4 Design and development review » 7.3.5 Design and development verification » 7.3.6 Design and development validation » 7.3.7 Control of design and development changes ISO 9001:2008 Quality Management Systems – Requirements
  • 28. 29 7 Product realization (cont’d) 7.4 Purchasing » 7.4.1 Purchasing process » 7.4.2 Purchasing information » 7.4.3 Verification of purchased product 7.5 Production and service provision » 7.5.1 Control of production and service provision » 7.5.2 Validation of processes for production and service provision » 7.5.3 Identification and traceability » 7.5.4 Customer property » 7.5.5 Preservation of product 7.6 Control of monitoring and measuring devices ISO 9001:2008 Quality Management Systems – Requirements
  • 29. 30 8 Measurement, analysis and improvement 8.1 General 8.2 Monitoring and measurement » 8.2.1 Customer satisfaction » 8.2.2 Internal audit » 8.2.3 Monitoring and measurement of processes » 8.2.4 Monitoring and measurement of product » 7.5.5 Preservation of product 8.3 Control of nonconforming product 8.4 Analysis of data 8.5 Improvement » 8.5.1 Continual Improvement » 8.5.2 Corrective action » 8.5.3 Preventive action ISO 9001:2008 Quality Management Systems – Requirements
  • 30. 31 ISO 9001:2008 Benefits
  • 31. 32 Major Benefits 1 Customer Satisfaction 2 Top management commitment/ Leadership 3 Clear understanding of the difference between ISO 9000 and product/ service standards. 4 Involvement of people in setting the system 5 Gaining competence and expertise in quality control. 6 Increased consistency, effectiveness, and efficiency 7 Increased market share 8 Reduced cost
  • 32. 33 Major Benefits (cont’d) 9 Reduced waste (Time,rework,etc) 10 Better Integration between Quality system and other management systems in the organization 11 Gained international recognition/confidence 12 Continual improvement 13 Better relation with suppliers 14 Updated facts 15 Wide applicability and basis for various sectors 16 Preservation of Know How
  • 33. 35 Poor ProductPoor Product QualityQuality High ProductHigh Product QualityQuality SatisfiedSatisfied CustomersCustomers IncreasedIncreased SalesSales (Locally & Exports)(Locally & Exports) ImprovedImproved EconomyEconomy HigherHigher RevenueRevenue eater possibilityeater possibility of Investmentof Investment and Developmentand Development DissatisfiedDissatisfied CustomersCustomers LessLess RevenueRevenue Pressure on thePressure on the government togovernment to provide employmentprovide employment opportunitiesopportunities EconomicEconomic DepressionDepression No ImprovementNo Improvement & decreased& decreased EmploymentEmployment DecreasedDecreased SalesSales Happy CitizensHappy Citizens
  • 34. 36 Improved Quality Reduced Waste Reduced Costs Less Pressure on the Economy Positive Balance of Trade (Export >Imports)
  • 35. 37 Thank you!