KMWorld Roundtable - Social Networks for Business Success, An Open Source Perspective

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Presented at KMWorld's Roundtable on September 29, 2009

Presented at KMWorld's Roundtable on September 29, 2009

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  • 1. Social Networks for Business Success An Open Source Perspective Rivet Logic Corporation 1800 Alexander Bell Drive Suite 400 Reston, VA 20191 Ph: 703.955.3480 Fax: 703.234.7711 Mike Vertal President and CEO
  • 2. Rivet Logic Overview
    • Award-winning professional services focused on:
      • Enterprise Content Management
      • Web Content Management
      • Collaboration and Social Communities
    • Using Leading Open Source Software
    Copyright © 2009. Rivet Logic Corporation. All rights reserved.
  • 3. Why Social for Business?
    • The value… “of social software is
      • Improving connectedness
      • Promoting unplanned collaboration
      • Capturing informal knowledge”
    Copyright © 2009. Rivet Logic Corporation. All rights reserved. -- Gartner, “Tutorial: Social Context, Not Technology, Defines Social Software”, 30 May 2008
  • 4. In Other Words… + … for the enterprise Copyright © 2009. Rivet Logic Corporation. All rights reserved.
  • 5. Survey Results
    • McKinsey
      • 69% of executives report “measurable business results”
        • Better sharing
        • Access to experts
        • Lower costs
    • eMarketer
      • Those not using social media
        • Don’t know enough - 51%
        • Security concerns - 40%
    Copyright © 2009. Rivet Logic Corporation. All rights reserved.
  • 6. Social for Business Results
    • What’s the lowest risk way to get started?
    Copyright © 2009. Rivet Logic Corporation. All rights reserved.
  • 7. Social for Business Results
    • Open source
      • Free - download & use now
      • Start small
      • Incremental development
    • Pay for support later
      • If needed
      • As needed
    Copyright © 2009. Rivet Logic Corporation. All rights reserved.
  • 8. Open Source Options
    • Many options to consider
    Copyright © 2009. Rivet Logic Corporation. All rights reserved.
  • 9. Alfresco Share - Example Activities People Tagging Copyright © 2009. Rivet Logic Corporation. All rights reserved. Sites & Team Collaboration
  • 10. Alfresco Share - Example Office thinks it’s SharePoint! No Plug-in Needed Version Control Copyright © 2009. Rivet Logic Corporation. All rights reserved.
  • 11. Liferay Social Office - Example User profiles, Directories Copyright © 2009. Rivet Logic Corporation. All rights reserved.
  • 12. Liferay Social Office - Example Presence, Real-time chat Team sites Copyright © 2009. Rivet Logic Corporation. All rights reserved. Activity feeds, Tasks
  • 13. Liferay Social Office - Example Collaboration Copyright © 2009. Rivet Logic Corporation. All rights reserved. Search, Tagging, …
  • 14. Enterprise ready
    • Content management
    • Security
    • Auditing and reporting
    • Compliance
    • Governance
    • Maintainability
    • Reliability
    • Scalability
    Copyright © 2009. Rivet Logic Corporation. All rights reserved.
  • 15. Customer Case Studies Copyright © 2009. Rivet Logic Corporation. All rights reserved.
  • 16. Customer Case Studies
    • Content collaboration within the enterprise
    • Web publishing
    • Multi-channel content delivery
    • Social media and communities
    • E-commerce
    Copyright © 2009. Rivet Logic Corporation. All rights reserved.
  • 17. Team Beachbody
    • Largest provider of home exercise programs
    • Community
      • Calendars
      • Join groups
      • Discuss, share, ..
      • Track Stats
      • Contests
      • Feeds
      • Find coaches
    • Builds customer loyalty
    • Generates revenue
    Copyright © 2009. Rivet Logic Corporation. All rights reserved.
  • 18. Summary
    • Social networks in the enterprise
      • Early adopters report significant benefits
      • Still uncertainty and concerns
    • Open source
      • Easy to start and experiment
      • Lowest risk
    • Focus on the right alternatives
      • Start with business goals
      • Include enterprise-grade features
      • Engage with existing communities of users
    Copyright © 2009. Rivet Logic Corporation. All rights reserved.
  • 19. Learn more… rivetlogic.com blogs.rivetlogic.com forge.rivetlogic.com youtube.com/rivetlogic twitter.com/rivetlogic Copyright © 2009. Rivet Logic Corporation. All rights reserved.