KMWorld Roundtable - Social Networks for Business Success, An Open Source Perspective

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Presented at KMWorld's Roundtable on September 29, 2009

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KMWorld Roundtable - Social Networks for Business Success, An Open Source Perspective

  1. 1. Social Networks for Business Success An Open Source Perspective Rivet Logic Corporation 1800 Alexander Bell Drive Suite 400 Reston, VA 20191 Ph: 703.955.3480 Fax: 703.234.7711 Mike Vertal President and CEO
  2. 2. Rivet Logic Overview <ul><li>Award-winning professional services focused on: </li></ul><ul><ul><li>Enterprise Content Management </li></ul></ul><ul><ul><li>Web Content Management </li></ul></ul><ul><ul><li>Collaboration and Social Communities </li></ul></ul><ul><li>Using Leading Open Source Software </li></ul>Copyright © 2009. Rivet Logic Corporation. All rights reserved.
  3. 3. Why Social for Business? <ul><li>The value… “of social software is </li></ul><ul><ul><li>Improving connectedness </li></ul></ul><ul><ul><li>Promoting unplanned collaboration </li></ul></ul><ul><ul><li>Capturing informal knowledge” </li></ul></ul>Copyright © 2009. Rivet Logic Corporation. All rights reserved. -- Gartner, “Tutorial: Social Context, Not Technology, Defines Social Software”, 30 May 2008
  4. 4. In Other Words… + … for the enterprise Copyright © 2009. Rivet Logic Corporation. All rights reserved.
  5. 5. Survey Results <ul><li>McKinsey </li></ul><ul><ul><li>69% of executives report “measurable business results” </li></ul></ul><ul><ul><ul><li>Better sharing </li></ul></ul></ul><ul><ul><ul><li>Access to experts </li></ul></ul></ul><ul><ul><ul><li>Lower costs </li></ul></ul></ul><ul><li>eMarketer </li></ul><ul><ul><li>Those not using social media </li></ul></ul><ul><ul><ul><li>Don’t know enough - 51% </li></ul></ul></ul><ul><ul><ul><li>Security concerns - 40% </li></ul></ul></ul>Copyright © 2009. Rivet Logic Corporation. All rights reserved.
  6. 6. Social for Business Results <ul><li>What’s the lowest risk way to get started? </li></ul>Copyright © 2009. Rivet Logic Corporation. All rights reserved.
  7. 7. Social for Business Results <ul><li>Open source </li></ul><ul><ul><li>Free - download & use now </li></ul></ul><ul><ul><li>Start small </li></ul></ul><ul><ul><li>Incremental development </li></ul></ul><ul><li>Pay for support later </li></ul><ul><ul><li>If needed </li></ul></ul><ul><ul><li>As needed </li></ul></ul>Copyright © 2009. Rivet Logic Corporation. All rights reserved.
  8. 8. Open Source Options <ul><li>Many options to consider </li></ul>Copyright © 2009. Rivet Logic Corporation. All rights reserved.
  9. 9. Alfresco Share - Example Activities People Tagging Copyright © 2009. Rivet Logic Corporation. All rights reserved. Sites & Team Collaboration
  10. 10. Alfresco Share - Example Office thinks it’s SharePoint! No Plug-in Needed Version Control Copyright © 2009. Rivet Logic Corporation. All rights reserved.
  11. 11. Liferay Social Office - Example User profiles, Directories Copyright © 2009. Rivet Logic Corporation. All rights reserved.
  12. 12. Liferay Social Office - Example Presence, Real-time chat Team sites Copyright © 2009. Rivet Logic Corporation. All rights reserved. Activity feeds, Tasks
  13. 13. Liferay Social Office - Example Collaboration Copyright © 2009. Rivet Logic Corporation. All rights reserved. Search, Tagging, …
  14. 14. Enterprise ready <ul><li>Content management </li></ul><ul><li>Security </li></ul><ul><li>Auditing and reporting </li></ul><ul><li>Compliance </li></ul><ul><li>Governance </li></ul><ul><li>Maintainability </li></ul><ul><li>Reliability </li></ul><ul><li>Scalability </li></ul>Copyright © 2009. Rivet Logic Corporation. All rights reserved.
  15. 15. Customer Case Studies Copyright © 2009. Rivet Logic Corporation. All rights reserved.
  16. 16. Customer Case Studies <ul><li>Content collaboration within the enterprise </li></ul><ul><li>Web publishing </li></ul><ul><li>Multi-channel content delivery </li></ul><ul><li>Social media and communities </li></ul><ul><li>E-commerce </li></ul>Copyright © 2009. Rivet Logic Corporation. All rights reserved.
  17. 17. Team Beachbody <ul><li>Largest provider of home exercise programs </li></ul><ul><li>Community </li></ul><ul><ul><li>Calendars </li></ul></ul><ul><ul><li>Join groups </li></ul></ul><ul><ul><li>Discuss, share, .. </li></ul></ul><ul><ul><li>Track Stats </li></ul></ul><ul><ul><li>Contests </li></ul></ul><ul><ul><li>Feeds </li></ul></ul><ul><ul><li>Find coaches </li></ul></ul><ul><li>Builds customer loyalty </li></ul><ul><li>Generates revenue </li></ul>Copyright © 2009. Rivet Logic Corporation. All rights reserved.
  18. 18. Summary <ul><li>Social networks in the enterprise </li></ul><ul><ul><li>Early adopters report significant benefits </li></ul></ul><ul><ul><li>Still uncertainty and concerns </li></ul></ul><ul><li>Open source </li></ul><ul><ul><li>Easy to start and experiment </li></ul></ul><ul><ul><li>Lowest risk </li></ul></ul><ul><li>Focus on the right alternatives </li></ul><ul><ul><li>Start with business goals </li></ul></ul><ul><ul><li>Include enterprise-grade features </li></ul></ul><ul><ul><li>Engage with existing communities of users </li></ul></ul>Copyright © 2009. Rivet Logic Corporation. All rights reserved.
  19. 19. Learn more… rivetlogic.com blogs.rivetlogic.com forge.rivetlogic.com youtube.com/rivetlogic twitter.com/rivetlogic Copyright © 2009. Rivet Logic Corporation. All rights reserved.

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