Application-Aware Network Performance Management
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Application-Aware Network Performance Management

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Application-Aware Network Performance Management: Delivering Business Value

Application-Aware Network Performance Management: Delivering Business Value

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  • The fundamental problems that we are addressing are the explosive growth of IP traffic, which is threatening to overwhelm the current network infrastructure and the need to move or evolve to IP centric networks.There are more devices (think about things like smartphones, iPads, but also RFID sensors), applications and digital content (often video-based) than ever before. Consumers and businesses want their data on demand - real time, on any device, in any location.In this rapidly changing market landscape, data centers have become the cornerstone of business, required to support the need for new and flexible service delivery models and the enablement of entirely new web based businesses.Which means the need for high performance networking has never been greater.We believe that leading organizations understand these challenges – it is probably one of the key reasons why you are here today – and that network investment will be shaped by a New Normal – the need to reconcile the fall-out of the economic crisis and ever increasing demands on the network.
  • Worldwide revenue from public IT cloud services exceeded $21.5 billion in 2010 and will reach $72.9 billion in 2015
  • As we saw from the top IT initiatives from previous slide – companies are investing in cloud, virtualization and consolidation. In many cases the savings and efficiency gains from consolidation and virtualization are funding the business needs of the cloud and on-demand services. Apps are now front and center and application monitoring is as well. IT managers need to go from reactive to proactive, from defense to offense. There are lots of new technology – like application delivery controllers or load balancers, virtualization, cloud, VoIP, etc. – that business managers love because they enable flexibility, resiliency and cost savings. But the loss of control with the new technology can cause visibility black holes that can give the IT operations team headaches because they lack the necessary information to effectively monitor and troubleshoot performance issues. It is not easy and is a challenge for IT teams whose role is changing. Often the problem is corporations are using 21st century technology, which causes 21st century problems, but IT operations is using old technology. Technology such as SNMP-based device or fault monitoring, that monitors the network infrastructure, rather than how business services are performing over the network, or they use inefficient bottoms-up troubleshooting solutions that either take an interface-by-interface or packet-by-packet approach to monitoring and troubleshooting, which is tedious and time consuming.
  • Lots of things can affect application performance – poorly performing databases, load balancers, web or application servers, the network – the list is long. Well, applications don’t run in a vacuum and when business-critical applications fail, the consequences can be serious. Revenue can be lost, brands can be irreparably damaged, and customers can switch to the competition.  End users demand and expect a consistent, reliable and acceptable experienceWorkforce, customers increasing globalApps: Cloud, VDI, etc.Infrastructure: virtualization, load balancers, WAN opt, BYoDBecause the network is the backplane of a distributed application, it provides the best combined breadth and depth into application performance, as well as visibility into the relationship between infrastructure and applications. In short, application-aware network performance management is really about monitoring and troubleshooting application performance and the network provides the optimal starting point for application triage.
  • To stay in sync with the business and other infrastructure enhancements, networking teams need to spend less time on manual day-to-day operations.The network manager’s role must evolve to take control of network management issues around optimization of user experience. They must work with their colleagues to design an architecture that meshes with other infrastructure components (servers, phones, wireless) and connect networking technology decisions with the broader user experience picture. the infrastructure needs to be more self-sufficient, industrialized, and automated so that as demands change, the network responds automatically.Often the problem is corporations are using 21st century technology, which causes 21st century problems, but IT operations is using old technology. Technology such as SNMP-based device or fault monitoring, that monitors the network infrastructure, rather than how business services are performing over the network, or they use inefficient bottoms-up troubleshooting solutions that either take an interface by interface or packet-by-packet approach to troubleshooting, which is tedious and time consuming.
  • Network isn’t viewed as business-critical resourceNPM focuses on device or fault monitoring, making sure devices and interfaces are running.APM monitors from a server/software perspective. It Monitors applications from a business transaction perspective and responsiveness from the end user experienceOften involves monitoring at the web server, database, app server, message queue, or caching components levelCommonly focuses on web applications written to JEE and Microsoft .NET platforms Is used to isolate causes for common issues such as application exceptions, stalled transactions, and lower-level issues such as incorrect data valuesOne key consideration often left out of application performance management projects is the fact that while applications are a critical focal point, their behavior is wholly reliant upon the network. Network isn’t viewed as business-critical resource yet the network is the backplane of a distributed application, providingthe best combined breadth and depth into application performance, as well as visibility into the relationship between infrastructure and applications. In short, application-aware network performance management is really about monitoring and troubleshooting application performance and the network provides the optimal starting point for application triage.
  • In short, application-aware network performance management is really about monitoring and troubleshooting application performance and the network provides the optimal starting point for application triage.The network provides the best vantage point to monitor changeBest combined breadth & depth into application performanceVisibility into the relationship between network, infrastructure and applicationsKey starting point for application troubleshootingApp-Aware NPM focuses on monitoring applications from the network perspective.Is used to isolate where the problem is end-to -end, to identify whether the issue lies with the network, user or serverProvides deep-dive information on application performance on the network, such as utilization, retransmits, overloaded servers, etc.Provides network relevant information such as high latency links, QoS stripping, poor routing, interface congestion, etc.Also supports full packet capture for offline retrospective analysis.  This retrospective analysis lets operators drill down to examine a unique transaction – approaching, but not reaching, “classic” APM functionality.Cascade provides a combination of NPM and APM capabilities:Service monitoringBehavioral analyticsDependency mapping The ability of Cascade to give IT and network managers the power to quickly and holistically view the network is demonstrating a clear return on investment. In particular, the proficiency of the Cascade solution to facilitate high-profile revenue-generating projects and manage risk while furthering network efficiencies is of great value. In addition, bringing strategic clarity to WAN optimization projects will continue to drive Cascade deployments. IDC believes a holistic systems-based approach to network visibility is required to deliver a reliable, secure, and cost-efficient network experience.
  • For more information, go to www.riverbed.com or check out our social media sites.

Application-Aware Network Performance Management Application-Aware Network Performance Management Presentation Transcript

  • 1Application-Aware NetworkPerformance Management: DeliveringBusiness ValueCindy Borovick, Program VP, Enterprise and Datacenter Networks, IDCLiz Padula, Sr. Marketing Manager, Riverbed CascadeMichael Krieger, VP, Market Experts Group, Ziff Davis EnterpriseAugust 8, 2012
  • Intelligent Economy NeedsIntelligent IT We are going through a phase of intelligent industry transformations – e.g. Retail, Healthcare, Energy IT is seen as an equal business partner in many of these businesses – For some, IT is the business – From back office to front office Embrace social, mobile and video – Legitimacy to mobility in enterprise – Collaboration© 2012 IDC Aug-12 2
  • Exploding Traffic Growth StressingNetworks: Datacenter to the EdgeData centers have become the cornerstone of business… MORE MORE DEVICES APPLICATIONS MORE MORE ON-DEMAND CONTENT ACCESS …But the edge of the network is undergoing its own transformation© 2012 IDC Aug-12 3
  • Top IT Initiatives for 2012Source: IDC CIO Agenda Survey. November-December, 2011Data shows % of respondents who listed as a top 3 initiative. n= 36© 2012 IDC Aug-12 4
  • 5 Business Agility vs. IT Complexity Business IT Operations QoS100% uptime Flexibility Globalization©2012 Riverbed Technology. All rights reserved. Riverbed and any Riverbed product or service name or logo used herein are trademarks of Riverbed Technology. All other trademarks usedherein belong to their respective owners. The trademarks and logos displayed herein may not be used without the prior written consent of Riverbed Technology or their respective owners.
  • Factors Affecting Application Performance CLOUD SaaS DATA CENTERS REMOTE USERS INTERNET BRANCHES WAN ADC Virtualization Optimization Applications Don’t Run in a Vacuum Increasing globalization – Users expect consistent, reliable experience wherever they reside Loss of control • More & different types of apps sharing same resources • New infrastructure not controlled by network team  Loss of visibility – Site-to-site (MPLS), local Internet & SaaS / cloud traffic; new infrastructure
  • 7 New Problems – Old Solutions 21St Century Problems 1950s Technology  Virtualization, consolidation, cloud  Network device monitoring (up/down)  Multi-tier service monitoring  Inefficient bottoms-up troubleshooting  Layer 7-based QOS policies  Probe-to-probe troubleshooting  MPLS mesh networks  Packet-by-packet troubleshooting  Converged VoIP & data©2012 Riverbed Technology. All rights reserved. Riverbed and any Riverbed product or service name or logo used herein are trademarks of Riverbed Technology. All other trademarks usedherein belong to their respective owners. The trademarks and logos displayed herein may not be used without the prior written consent of Riverbed Technology or their respective owners.
  • 8 Performance Management Gap Exists Network Performance Application Performance Management Management  Network fault management  System resource monitoring  Configuration management  End user experience monitoring  SNMP MIB polling  Transaction profiling  Protocol analysis  App discovery, modeling, display  Capacity planning / modeling  Analytics©2012 Riverbed Technology. All rights reserved. Riverbed and any Riverbed product or service name or logo used herein are trademarks of Riverbed Technology. All other trademarks usedherein belong to their respective owners. The trademarks and logos displayed herein may not be used without the prior written consent of Riverbed Technology or their respective owners.
  • 9 Cascade Bridges the Gap Application-Aware Network Performance Management  End-to-end visibility into application delivery over the network  Packet capture & analysis©2012 Riverbed Technology. All rights reserved. Riverbed and any Riverbed product or service name or logo used herein are trademarks of Riverbed Technology. All other trademarks usedherein belong to their respective owners. The trademarks and logos displayed herein may not be used without the prior written consent of Riverbed Technology or their respective owners.
  • Customer InterviewsNetwork Team is now the “Trusted Partner” Instrumental in success of key IT initiatives Increased visibility drives “awareness” and moves team from reactive to proactive Supports risk management Better utilization of costly resources “Visibility into the network that we never had.... It allows us to rearchitect to save money…to troubleshoot in real time” “Greater visibility into virtual environments helps us size our virtual server farm. It helps us buy less, reduce apex by looking at data flows between virtual servers…Let’s put these 5 apps over onto this physical server, virtualize and move this big app over there, and we don’t have to add another 10 blades. It helps us re-architect our compute engine, and that helps us delay increases to the server farm.”© 2012 IDC Aug-12
  • Business ValueReduced IT infrastructure costs Average annual savings per 100  Optimized bandwidth and users ($43,601) networking resources, consolidate server environments, and expand automation $5,497 IT staffUser productivity productivity  Delivering critical business $12,046 $26,057 Cost reduction services with high reliability Infrastructure  Reduced service disruptions and services and quicker response User productivityIT staff productivity  Proactive network management  Reduction in activities © 2012 IDC Aug-12 11
  • Enhancing Server Consolidation and Virtualization 120% Infrastructure Costs Savings 100% 2% Power 80% Servers 45% IT staff labor avoidance 60% Storage Networking equipment 22% Bandwidth 40% •Server, storage, and power 2% savings came from Cascade 8% extending server virtualization/consolidation. 20% •Bandwidth and Networking 21% equipment savings came from Cascade optimizing Steelhead. 0% •It staff avoidance driven Total $12,046© 2012 IDC Aug-12 12
  • Proactive Network Management 6.00 { .10 .25 5.00 .25 .25 Change correlation .51 4.00 Deployment tasks .56 Network monitoring Managing incidents 3.00 1.59 Maintaining consistency Audit/Inventory mgt 2.00 Pushing out changes General network analysis 1.83 Network change detection 1.00 - Total -5.4 FtEs© 2012 IDC Aug-12 13
  • ROI ResultsCascade customers in the study invested $15,056 (discounted)to generate returns of over 6 times the investment. Three ROI Analysis (per 100 Users) Benefit ($M) $93,267 Investment ($M) $15,056 NPV ($M) $78,212 ROI 519% Payback (months) 5.1 Discount rate 12%© 2012 IDC Aug-12 14
  • Customer Quotes on Riverbed “The user interface…a lot of people make the comment that this is kind of like Apple. You can actually use the thing” “ “The reputation of the company…of Riverbed. They are very responsive, innovative…they really care about their customers, which is really hard to find in a lot of technology companies.” “The products are very stable and sturdy…so they don’t give me a lot of problems..... They are very well engineered. The software that is executing on them runs very well…the firmware…is solid. I don’t have to do a lot of work to…they don’t go down.”© 2012 IDC Aug-12
  • Essential Guidance Moving at the speed of the new economy dictates a new approach that reduce costs and increases IT agility IDC believes a holistic systems-based approach to network visibility is required to deliver a reliable, secure and cost-efficient network Application-Aware Network Management is a proven technology to deliver a business-ready network in the era of mobile, virtual and cloud Evaluation factors include: – Current and planned IT transformation projects – Understand the current impact of downtime – Assess the velocity of change on the network © 2012 IDC Aug-12 16
  • 17Cascade: Application-Aware Network Performance Management ANALYZE The Total Performance Picture • Spotlight current pain • Identify potential opportunities • Visualize application dependencies • Slash diagnosis time Monitor Troubleshoot Discover End-to-end service Rapid drill down for Identify and map application monitoring accelerated triage dependencies©2012 Riverbed Technology. All rights reserved. Riverbed and any Riverbed product or service name or logo used herein are trademarks of Riverbed Technology. All other trademarks usedherein belong to their respective owners. The trademarks and logos displayed herein may not be used without the prior written consent of Riverbed Technology or their respective owners.
  • 18 Riverbed Cascade: Delivering ROI to Customers©2012 Riverbed Technology. All rights reserved. Riverbed and any Riverbed product or service name or logo used herein are trademarks of Riverbed Technology. All other trademarks usedherein belong to their respective owners. The trademarks and logos displayed herein may not be used without the prior written consent of Riverbed Technology or their respective owners.
  • 19 Where do you find the IDC report?  Download the report at www.riverbed.com/cascade©2012 Riverbed Technology. All rights reserved. Riverbed and any Riverbed product or service name or logo used herein are trademarks of Riverbed Technology. All other trademarks usedherein belong to their respective owners. The trademarks and logos displayed herein may not be used without the prior written consent of Riverbed Technology or their respective owners.
  • 20 Learn more about Riverbed Participate in Riverbed Discussion Forums Follow us on Twitter www.twitter.com/riverbed www.community.riverbed.com Like us on Facebook Read our Blog www.facebook.com/riverbed blogs.riverbed.com Watch our Podcast & Join our LinkedIn group product Demos Riverbed Technology group www.youtube.com/riverbedtechnology Search for “Riverbed Connect” on iTunes www.riverbed.com/cascade©2012 Riverbed Technology. All rights reserved. Riverbed and any Riverbed product or service name or logo used herein are trademarks of Riverbed Technology. All other trademarks usedherein belong to their respective owners. The trademarks and logos displayed herein may not be used without the prior written consent of Riverbed Technology or their respective owners.
  • Questions? Cindy Borovick Program Vice President Enterprise and Datacenter Networks email: lborovick@idc.com @: cborovick Liz Padula Senior Product Marketing Manager Riverbed Technology, Cascade Business Unit email: liz.padula@riverbed.com @lizpadula© 2012 IDC Aug-12 21