Introducing theAfterSales

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theAfterSales is an after-sales management solution that helps B2B companies track and act on customer satisfaction in real-time.

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Introducing theAfterSales

  1. 1. theAfterSales Customer Analytics Simplified.
  2. 2. Executive Summary A cloud-based after-sales analytics software for B2B companies. What is theAfterSales? What problem does it solve? The lack of objective, real-time information about customer satisfaction. How does it solve this problem? By helping companies track customer satisfaction and act on it, effortlessly.
  3. 3. The Problem Companies often have sub-optimal after-sales priorities due to imperfect information about customer satisfaction. Customer Satisfaction only reviewed quarterly Priorities based on gut instead of data } Unnecessarily Low Customer Satisfaction Diluted Brand Image
  4. 4. Solution: theAfterSales theAfterSales collects and analyzes data affecting customer satisfaction to give real-time insights about customer satisfaction. Track Real-Time Customer Satisfaction Get intelligent recommendations Assist customer service agents
  5. 5. Benefits Greater customer satisfaction •pre-emptive measures recommended for ‘at risk’ customers likely to result in greater satisfaction Savings in time •Report generation and issue tracking is automated Increased convenience for agents •All relevant information about shipments and customers in one place
  6. 6. The Difference theAfterSales addresses a space that none of its competitors specialize in - customer-satisfaction analytics for B2B companies. B2B Focus B2C Focus Analytics Focus Raw Information Focus theAfterSales Foresee Results Desk.comZenDesk SalesBabu CompTrac FrontLines ZedService Generic CRM Software
  7. 7. Features - Tracking Customer Satisfaction and Key Metrics Management Dashboard
  8. 8. Features - Individual Customer Scorecards Customer Scorecard Past 5 shipments
  9. 9. Features - Intelligent Priority Recommendations Intelligent Customer Priority Lists - A higher numerical ranking corresponds to less customer satisfaction (weighted by revenue)
  10. 10. Features - Agent Views Comprehensive Assistance for after-sales agents
  11. 11. Features - Shipment Views Comprehensive recording for each shipment
  12. 12. The Team Rishabh Srivastava Rishabh is aYear 4 engineering undergraduate at NUS. He has previously founded Qualitics, a quality control analytics startup, and has captained Singapore to the finals of the SAGE Entrepreneurship World Cup in Brazil. Wong Jing Ping Jing Ping is aYear 3 engineering undergraduate at NUS. He has previously interned at NEC Asia Pacific as a Lean software developer and has deep expertise in software systems. Yash Vardhan Kanoi Yash is aYear 3 engineering undergraduate at NUS. He has founded Jackofallthreads (an apparel company) and SecondStartup (a brand studio). Yash served as the President of ASEANpreneurs and is presently interning at a startup in Israel.
  13. 13. Contact Us We would love to hear from you! theaftersales@gmail.com

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