A cloud-based after-sales analytics software for B2B companies.
What is theAfterSales?
What problem does it solve?
The lack of objective, real-time information about customer satisfaction.
How does it solve this problem?
By helping companies track customer satisfaction and act on it, effortlessly.
Companies often have sub-optimal after-sales priorities due to imperfect
information about customer satisfaction.
Customer Satisfaction only reviewed quarterly
Priorities based on gut instead of data
} Unnecessarily Low Customer Satisfaction
Diluted Brand Image
theAfterSales collects and analyzes data affecting customer satisfaction to give
real-time insights about customer satisfaction.
Greater customer satisfaction
•pre-emptive measures recommended for ‘at
risk’ customers likely to result in greater
Savings in time
•Report generation and issue tracking is
Increased convenience for agents
•All relevant information about shipments and
customers in one place
theAfterSales addresses a space that none of its competitors specialize in -
customer-satisfaction analytics for B2B companies.
B2B Focus B2C Focus
Raw Information Focus
theAfterSales Foresee Results
ZedService Generic CRM Software
Features - Tracking Customer Satisfaction and Key Metrics
Features - Individual Customer Scorecards
Past 5 shipments
Features - Intelligent Priority Recommendations
Intelligent Customer Priority Lists - A higher numerical ranking corresponds to less customer satisfaction (weighted by revenue)
Features - Agent Views
Comprehensive Assistance for after-sales agents
Features - Shipment Views
Comprehensive recording for each shipment
Rishabh is aYear 4 engineering undergraduate at NUS. He has previously
founded Qualitics, a quality control analytics startup, and has captained
Singapore to the ﬁnals of the SAGE Entrepreneurship World Cup in Brazil.
Wong Jing Ping
Jing Ping is aYear 3 engineering undergraduate at NUS. He has previously
interned at NEC Asia Paciﬁc as a Lean software developer and has deep
expertise in software systems.
Yash Vardhan Kanoi
Yash is aYear 3 engineering undergraduate at NUS. He has founded
Jackofallthreads (an apparel company) and SecondStartup (a brand studio).
Yash served as the President of ASEANpreneurs and is presently interning at a
startup in Israel.
We would love to hear from you!