Request the necessary service tasks and thereby roughly plan further service processing
Track the progress of the tasks to be performed
Service order is a short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing formed upon completion.
After service Confirmation has been created then service employee needs to create the invoice to charge the customer for the service performed
The revenue and costs are collected in service contract. During the settlement, they are settled to CO-PA.
Profitability Analysis (CO-PA) enables you to evaluate market segments, which can be classified according to products, customers, orders and etc. with respect to your company's profit or contribution margin
The warranty is issued externally, for example, from a supplier or a manufacturer. The observer is the warrantee.
The warranty is issued by your own company and goes to a customer. The observer is the guarantor.
A photocopier supplier sells you a device. The supplier gives you a warranty for the device. This warranty is noted in the system as a received warranty (inbound) under the Warrantee warranty type. (In this case the warranty type is Supplier Warranty. )
You then sell or rent the device to a customer and give this customer a warranty for the device. This warranty is noted in the system as an issued warranty (outbound) under the Warrantee warranty type. (In this case the warranty type is Customer Warranty. )
An organizational unit that defines where and when an operation must be performed. The work center has an available capacity. The activities performed at or by the work center are valuated by charge rates, which are determined by cost centers and activity types. Work centers can be: - Machines - group of People - Production lines Main work center for maintenance tasks. Key which uniquely identifies the responsible work center for this technical object. - Plant Maintenance (PM). - A work center that is in charge when a maintenance task is performed.
Primary cost elements are like material costs, personnel costs, energy costs... where a corresponding GL account exists in FI..to allow costs to flow...
Secondary cost elements are like production costs, material overheads, production overheads, they can be created and administered in only CO. These are used in internal cost allocation, overhead calculation, settlement transactions., it does not flow to FI
Activity type helps the system to understand the nature of the activity carried out in that particular cost center eg) cutting, polishing, painting, packing etc.
When we execute the service order, costs are incurred due to internal activities, external activities, or material consumption. These costs are posted to the service order, where they form the basis for a billing request.
The service order is billed to the customer using the billing document generated by the billing request. The cost data of the order are converted to billing request items through dynamic items.
These dynamic items are created when the billing request is generated.