Total Quality Management in Healthcare

Total Quality Management in Healthcare Presented By: Gunjan Patel Student – MS (Medical Software) MCIS, Manipal B.E.-Bio-Medical Engineer PGD-Quality Management National Conference Information Science -2009

World without word “Quality” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Motivation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Literature view ,[object Object],[object Object],[object Object],[object Object],[object Object]

What Is Quality? ,[object Object],[object Object],[object Object],[object Object]

The Importance of Total Quality ,[object Object],[object Object],[object Object],[object Object]

TQM Movement in HealthCare ,[object Object],[object Object],[object Object]

TQM Principles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Deming principles to healthcare Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Quality Assurance ,[object Object]

Quality Control ,[object Object],[object Object],[object Object],[object Object]

Tools for Process Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Cause and Effect Diagrams ,[object Object],[object Object],[object Object],effect Man Machine Method Measurement Process System

Flow Charts ,[object Object],[object Object],[object Object],Input Within Spec? Process Output adjust Yes No

Histograms ,[object Object],[object Object],[object Object]

Pareto Charts ,[object Object],[object Object],[object Object]

Run Charts ,[object Object],[object Object],[object Object],[object Object],Time Measurement

Control Charts ,[object Object],[object Object],[object Object],[object Object],Y X Upper limit Lower limit Average/Spec

Scatter Diagrams ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Y X

Lean and Six Sigma concepts in Healthcare ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Quality System ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Benchmarking ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Continuous Quality Improvement ,[object Object],[object Object],[object Object]

Proposed vision for India’s healthcare system

[object Object],Customer Organization

My Experience in TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Reference: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Total Quality Management in Healthcare

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