7. Skill & Will matrix h i g h S K I L L l o w low WILL high Tell/ Instruct Sell / Motivate Train Delegate
8.
9. Management model 4: Quinn Orientations & Perspectives Flexibility HRM Innovation Internal External Quality Result Control
10. Sources of Power Positional power Personal power Control over + / - rewards Administrative Legitimate ‘Role’ Connections Informational control Referential Networks Expertise Charisma Coercion ‘ Physics’