NHS - WCC - Drugs & Alcohol Strategic Framework.Pptx

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NHS - WCC - Drugs & Alcohol Strategic Framework.Pptx

  1. 1. World Class CommissioningDrugs & Alcohol Strategic Framework<br />Sandy Manuel<br />9 October 2009<br />
  2. 2. Subject: <br />What are the key World Class Commissioning competencies that will deliver improvements in health outcomes for drug and alcohol users and how will you ensure delivery against them?<br />
  3. 3. WCC Competences: themes<br />3) Credibility<br />1) Engagement<br />2) Strategic Planning<br />
  4. 4. establishes an objective view and true baseline of performance<br />only through engagement and using the knowledge gained can you work towards a personalised service and outcome focussed care pathways<br />WCC Competences: Engagement theme – why?<br />
  5. 5. Service User Engagement Strategy<br />How will I ensure delivery?<br />Partnership Framework<br />Knowledge Management<br />WCC Competences: Engagement theme<br />The Service User Engagement Strategy will amongst others:<br /><ul><li>Measure and act on Service User experience
  6. 6. Measure effectiveness of Service User engagement in care and treatment
  7. 7. Look to join wider consultations through Redbridge Council and Partners for efficient use of resources
  8. 8. work with providers, both primary and secondary, to then review existing services and design new services and care pathways that increases personalisation</li></li></ul><li>Service User Engagement Strategy<br />How will I ensure delivery?<br />Partnership Framework<br />Knowledge Management<br />WCC Competences: Engagement theme<br />The Service User Engagement Strategy will amongst others:<br /><ul><li>Measure and act on Service User experience
  9. 9. Measure effectiveness of Service User engagement in care and treatment
  10. 10. Look to join wider consultations through Redbridge Council and Partners for efficient use of resources
  11. 11. work with providers, both primary and secondary, to then review existing services and design new services and care pathways that increases personalisation</li></ul>Review the Partnership Framework to:<br /><ul><li>Identify stakeholders and partnerships against a ranking of influence, monitor perceptions and needs
  12. 12. Determine baseline performance of providers, both relative and actual
  13. 13. Include benefits realisation methodology
  14. 14. Link with Redbridge Safer Communities Partnership, DIP etc
  15. 15. Ensure that relationship is deepened at middle management and frontline levels
  16. 16. Actively engage the third sector and social enterprise to bridge funding and service gaps</li></li></ul><li>Service User Engagement Strategy<br />How will I ensure delivery?<br />Partnership Framework<br />Knowledge Management<br />WCC Competences: Engagement theme<br />The Service User Engagement Strategy will amongst others:<br /><ul><li>Measure and act on Service User experience
  17. 17. Measure effectiveness of Service User engagement in care and treatment
  18. 18. Look to join wider consultations through Redbridge Council and Partners for efficient use of resources
  19. 19. work with providers, both primary and secondary, to then review existing services and design new services and care pathways that increases personalisation</li></ul>Review the Partnership Framework to:<br /><ul><li>Identify stakeholders and partnerships against a ranking of influence, monitor perceptions and needs
  20. 20. Determine baseline performance of providers, both relative and actual
  21. 21. Include benefits realisation methodology
  22. 22. Link with Redbridge Safer Communities Partnership, DIP etc
  23. 23. Ensure that relationship is deepened at middle management and frontline levels
  24. 24. Actively engage the third sector and social enterprise to bridge funding and service gaps</li></ul>Introduce Knowledge Management (KM) to ensure both strategies are effective and efficiently run:<br /><ul><li>Work with the commissioning team to establish a data management function to gather, analyse and make effective use of Service User experience
  25. 25. KM will be used to capture learning from all services
  26. 26. Map the existing care pathway clearly showing points of contact with DAAT and Partners
  27. 27. Use feedback to inform the Commissioning Strategy with a view to designing care pathways that increases personalisation </li></li></ul><li>WCC Competences: Strategic Planning theme<br />Components of an effective Strategic Plan<br />
  28. 28. Translate strategy into initiatives for Commissioning<br /><ul><li>Design and agree future Care Pathways in</li></ul>Collaboration with commissioners<br />based on rigorous analysis<br /><ul><li>Determine initiatives defining;
  29. 29. Partnership roles &</li></ul>responsibilities<br /><ul><li>Develop project plan
  30. 30. Prepare budget</li></ul>for initiatives<br /><ul><li>Prepare business</li></ul>cases<br /><ul><li>Incorporate</li></ul>Continuous<br />Improvement & <br />Innovation<br />Develop the strategy/ Test & adapt<br /><ul><li>Review the existing Care Pathway
  31. 31. Include PESTLE analysis
  32. 32. Conduct extensive Stakeholder</li></ul>Engagement<br /><ul><li>Extensive needs analysis
  33. 33. Map existing Care Pathway
  34. 34. Joint Strategic Needs</li></ul>Assessment (JSNA)<br /><ul><li>Scenario</li></ul>Planning<br /><ul><li>Agree baseline</li></ul>on performance<br />Develop the<br />strategy/<br />Test & adapt<br />Translate<br />strategy<br />into<br />initiatives for<br /> Commissioning<br /><ul><li>Prioritise areas for </li></ul>Improvement &<br />Investment<br /><ul><li>Develop plan around</li></ul>Capability Gaps<br /><ul><li>Plan resource capacity
  35. 35. Prepare budgets
  36. 36. Work with partners to agree</li></ul>provider requirements<br /><ul><li>Project plan to be revised accordingly</li></ul>Organisational Development and Financial Plan<br />DAAT<br />Strategic<br />Framework<br />Performance<br />& Risk<br /> Framework<br /><ul><li>PM by way of</li></ul>dashboards,<br />or balanced<br />Scorecards<br />for service providers and <br />contractual arrangements<br /><ul><li>Performance framework that</li></ul>links to LAA, CDRP and national <br />frameworks<br /><ul><li>Performance used as a forum</li></ul>for discussion and continuous improvement<br />Performance & Risk Framework<br />OD &<br />Financial<br />Plan<br />
  37. 37. Taking DAAT that next step towards improved outcomes<br />

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