Leadership issues in contemporary business management

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Leadership issues in contemporary business management

  1. 1. LEADERSHIP ISSUES IN CONTEMPORARY BUSINESS MANAGEMENT Lecture Series 2012 by C P Rijal, PhD in LeadershipFebruary 9, 2013 rijalcpr@gmail.com 1
  2. 2. SESSION IFebruary 9, 2013 rijalcpr@gmail.com 2
  3. 3. Our link for the discussion today… Nepalese corporate sector is in search ofvisionary leadership, more in numbers, for more sustainable transformation of the country. February 9, 2013 rijalcpr@gmail.com 3
  4. 4. Your mission…is to win our wars…you arethe ones who are trained to fight. Yours is theprofession of arms, the will to win, the sureknowledge that in war there is no substitutefor victory; That if you lose, the nation will bedestroyed… General of the US Army Douglas Macarthur 4
  5. 5. LeadershipInfluencing people by providing the purpose,direction, and motivation while operating toaccomplish the mission and improving theorganization.It is all about structuring others by trust onto yourroadmap. 5
  6. 6. Let’s talk about a few powerful leadershipissues in management. February 9, 2013 rijalcpr@gmail.com 6
  7. 7. Please make sure each one of you haveyour say on each issue we discuss today… February 9, 2013 rijalcpr@gmail.com 7
  8. 8. Our higher education, medicalscience, hospitality, and financialinstitutions are going to face toughtime in responding withglobalization. 1 February 9, 2013 rijalcpr@gmail.com 8
  9. 9. So many successful world leaders aretime again charged for not beingadequately accountable for what theyare supposed to be. 2How often do you act by shoulderingthe responsibility of your teamfailure? Many people love ‘passing thefailure’ on to others. February 9, 2013 rijalcpr@gmail.com 9
  10. 10. 3Corporate leadership at BBC has been timeagain blamed for not working withresponsiveness towards the society for whatthey are expected to do.In any business, just earning is not the end;there starts your obligation to paying off to thesociety for what it allowed you to be there atthat height; please be sincere of yourresponsibility for the society. February 9, 2013 rijalcpr@gmail.com 10
  11. 11. February 9, 2013 rijalcpr@gmail.com 11
  12. 12. Mostly, the western management is blamedfor not being able to take a balancedapproach in managing workforce diversity. 4What about the racial discrimination in theUK? Isn’t it true that the Nepalese leadershipfaces a tough time to empower people withequitable distribution of opportunities. February 9, 2013 rijalcpr@gmail.com 12
  13. 13. 5Even Steve Jobs, one of the world’sever innovative entrepreneurs, wasshacked from his position of CEO atApple, which he created vesting hisblood, toil, sweat and tears; He wascharged for not being innovative;Responding to changing environmentis always a daunting task. February 9, 2013 rijalcpr@gmail.com 13
  14. 14. 6Senior management normally takes itas a cost adding proposition toimprove quality and productivity; infact, it reduces the cost, if managedeffectively. February 9, 2013 rijalcpr@gmail.com 14
  15. 15. Despite having the largest businessnetworks throughout the country,Nepal Bank Limited and RastriyaBanijya Bank have been facing toughtime for their survival. 7Corporate leadership is more thanmanaging; it is rather all aboutstimulating innovation and change. February 9, 2013 rijalcpr@gmail.com 15
  16. 16. Enron, the world’s one time largestpower generator, and a UK based historicnews agency collapsed for not being ableto improve their ethical behavior. 8Momento Garments headed by one ofthe former FNCCI presidents in Nepalcollapsed whilst doing an excellentbusiness. Why? What about Necon Air? February 9, 2013 rijalcpr@gmail.com 16
  17. 17. Do you know, why Rato Bangla School has beenhelping to transform all primary schools ofDailekh district? 9Whose ad theme is it – ‘Bhatta KhayauSambidhan Deu’?Surya Nepal has supported in developing allschool infrastructure in at least 10 VDCs aroundits cigarettes factory at Simara.These are a few examples of institutional socialresponsibilities… February 9, 2013 rijalcpr@gmail.com 17
  18. 18. Do you know, the patent rights ofmost of our natural medicinal herbsare already reserved by foreigners? 10So, what’s the problem? They havewon us in knowledge management forwhich we will have to pay them verybig cost in the days to come. February 9, 2013 rijalcpr@gmail.com 18
  19. 19. You may be surprised to know that mostof our ministers and high rank officers inpublic institutions do not know how towork in computer-added workingenvironment.How can you be sure about their likelycontribution to come up with theproposition to managing with the worldof ICTs, which is most essential today? 11 February 9, 2013 rijalcpr@gmail.com 19
  20. 20. As a result of excessive work stress andproductivity focus of the topmanagement, there exists the highestrate of corporate suicides in Japan. TheUS based workplace violations aresometimes very much critical. 12Besides performance, leadership needsto help employees balance their workand life conflicts. February 9, 2013 rijalcpr@gmail.com 20
  21. 21. THANK YOU!February 9, 2013 rijalcpr@gmail.com 21
  22. 22. All entrepreneurs are bound to createpositive tensions for innovation tohappen, productivity to excel, and jobsatisfaction to prevail. 13Unfortunately, our NOC employees areput to be least bothered aboutoperational innovation; it is a constantlyloss making pubic entity that pays offwith the highest rate of employee bonusevery year! February 9, 2013 rijalcpr@gmail.com 22
  23. 23. Ncell has gone far ahead improvingcustomer services compared to NepalTelecom. 14How long can NTC enjoy its marketleadership this way? February 9, 2013 rijalcpr@gmail.com 23
  24. 24. It is heard that Janga Bahadur Rana used totake the packaged lunch supplied byRambhandar; Chaudhary Group was formedquite lately; So came in existence Khetan andPanchakanya groups. Ranas disappeared fromthe power, Rambhandar has been somehowsurviving, and the later ones are on top ofnational corporate sector. 15Why such a disparity? May be because ofdifference in their capability to promoteentrepreneurship… February 9, 2013 rijalcpr@gmail.com 24
  25. 25. Normally, the corporate leadership tendsto take success as a permanentproposition, as a result they fail tosurvive in long run. 16For example, lack of leadership vision tocope with temporariness might haveresulted the demise of HattichhapChappal in Nepal despite its very strongmarket holding. February 9, 2013 rijalcpr@gmail.com 25
  26. 26. Corporate managers are meant to beresponsible for managing with multipleresponsibilities to lead their institutionsmore successfully. 17Anil Keshari Shah has not reached totoday’s position by just focusing on onlybanking; he acts with scores ofresponsibilities, everyday to sustainhimself up there. February 9, 2013 rijalcpr@gmail.com 26
  27. 27. At IBM, improving people skills is regarded asone of the strongest corporate cultures. As aresult, a penny invested on employee trainingand development today, goes on bringing inmany dollars till upto 30 years down theroad. 18Any cost incurred in employee training anddevelopment may serve as a safer source ofsustainable returns forever. Unfortunately,not all leaders realize this fact. February 9, 2013 rijalcpr@gmail.com 27
  28. 28. This is the age of working withbusiness partnership, virtualorganization systems and businessprocess outsourcing. 19All corporate leaders may not feelcomfortable working in networkedorganizations. As a result, they fail intheir missions. February 9, 2013 rijalcpr@gmail.com 28
  29. 29. Despite his tremendous successfulcareer graph for more than two 20decades as a VC of KathmanduUniversity, Prof. Dr. Suresh Raj Sharmawas finally blamed for not developingthe generation next to lead theinstitution in the similar way that hevisioned; Now, the institution is at across-road. February 9, 2013 rijalcpr@gmail.com 29
  30. 30. High High High task Style of relationship High Leader Hersey and Relationship Behavior Low task relationship Blanchard’s M3 M2 Situational M4 M1 Leadership Low High taskModel Defines relationship Low Relationship Low task relationship Between Low High Task BehaviorMaturity and High Moderate Low Maturity Immature Four M4 M3 M2 M1 Maturity of Followers Leadership A great deal Quite a bit Some Little This person is able Styles Ability 4 3 2 1 (has the necessary Job maturity knowledge and skill) Usually Often On occasion Seldom This person is willing 4 3 2 1 (has the necessary Willingness Psychological maturity confidence and30 commitment)
  31. 31. Finally, dear graduates, if you arereally concerned to transform yourselfinto more successful corporateleaders, start counting on thesetwenty tips that I have given you bynow.Please follow the next slide for a quickrecap. February 9, 2013 rijalcpr@gmail.com 31
  32. 32. 1. Responding to globalization2. Managing with accountability3. Action with responsiveness4. Managing workforce diversity5. Responding to changing environment Inculcate your6. Improving quality and productivity VISION on7. Stimulating innovation and change these elements8. Improving ethical behavior9. Managing institutional social responsibility10. Knowledge management11. Managing with the world of ICTs12. Helping employees balance work and life conflicts13. Creating positive tensions14. Improving customer services15. Promoting entrepreneurship16. Coping with temporariness17. Managing with multiple responsibilities18. Improving people skills19. Working in networked organizations20. Developing the generation next February 9, 2013 rijalcpr@gmail.com 32
  33. 33. Now, the question may arise in you… Howcan I act with all this?Yes, you can… sincere study of PU BBAand/or MBA is enough… February 9, 2013 rijalcpr@gmail.com 33
  34. 34. SESSION IIFebruary 9, 2013 rijalcpr@gmail.com 34
  35. 35. Can you guess why most of the people failin their professional endeavors, whereasonly a few of them succeed? February 9, 2013 rijalcpr@gmail.com 35
  36. 36. Test of ‘fitness’ serves as the connecting ‘dot’to success…  Person-career fitness,  person-job fitness,  person group fitness, and/or  person-organization fitness are some of the tests of ‘fitness’.As you proceed in your future career, you willfeel the gravity of importance of ‘peoplefitness’ at workplaces. 1 February 9, 2013 rijalcpr@gmail.com 36
  37. 37. Do you think—a. we have right leading the nation?,b. what about the quality and competence of the people leading different political parties?,c. is the private sector leadership ready to go beyond kinship?, and what else?d. do we really love the work? February 9, 2013 rijalcpr@gmail.com 37
  38. 38. Centrality of work to human existence In the any country today, you are what you do. Your choice of a job/occupation determines as much about what you will be, the status and prestige you will be afforded, what your children will do and who they will do it with, where they go to school, as do your choice of a spouse/partner and your own values. Go to a mall, your favorite bar, a construction site, etc., and ask anybody who will talk to you, “What are you?” How many define themselves in terms of their job or occupation? How does one know when one is “successful?” What is our cultural measuring-stick? February 9, 2013 OB teaching notes by Dr Rijal 38
  39. 39. Centrality of work to human existence…One of the first questions you ask someone: what’syour major? Or what do you do? Or perhaps identifyby religion or spouse, not as likely.Success = moneySuccess = happyHappy = what you wantWhat you want requires $$$ or accomplishing goal.Goal usually is professional. February 9, 2013 OB teaching notes by Dr Rijal 39
  40. 40. Work is a source of…1. Identity: last name ‘Smith’ ‘Cooper’2. Relationships: outside the family.3. Obligatory activity: Provides structure to our days and deadlines.4. Autonomy: Independence.5. Values: in terms of money, products, and associated dignity (women).6. Opportunity: for developing skill competence.7. Self-esteem: i. What would you do if you didn’t have college or a job, ii. You can afford to be lazy for a break, what about when no end in sight.Can you think of a life in absence of these fragrance? February 9, 2013 OB teaching notes by Dr Rijal 40
  41. 41. Implicit Themes of WorkWhen work is discussed, people mention— Good Provider: Heavily influenced by social constructions of gender and gender identity. Independence: “Stand on one’s own two feet.” –Being separate from your parents Success: “Hard work pays off.” Self Respect: Hard work of any type has dignity; a person’s worth is reflected in work. February 9, 2013 OB teaching notes by Dr Rijal 41
  42. 42. You got to be ‘fit’ enough for work; that’s it; simple one! But how?Best way is to assess yourself and find what you are more comfortable at…February 9, 2013 OB teaching notes by Dr Rijal 42
  43. 43. On top of shaping for personality fitness,there is another issue that the corporateleadership needs to really focus on, i.e.,balancing between seriousness andsincerity to lead the institution. 2 February 9, 2013 rijalcpr@gmail.com 43
  44. 44. Seriousness and sincerity may beconsidered as the greatest tools forsuccess. February 9, 2013 rijalcpr@gmail.com 44
  45. 45. Which one do you think, SERIOUSNESS orSINCERITY, is more important for success? February 9, 2013 rijalcpr@gmail.com 45
  46. 46. February 9, 2013 rijalcpr@gmail.com 46
  47. 47. Another ‘issue’ in corporate leadership is toconnecting self with what they ‘value’.Value sensitivity is one of the keydeterminants of any leadership success. 3 February 9, 2013 rijalcpr@gmail.com 47
  48. 48. As a management graduate, you must make your‘priority’ on these values over time:1. Your work2. Your family Value = f(work + life)3. Your health4. Your friends5. Your spiritSo, what would you ‘value’ more over rest of thethings? And why? February 9, 2013 rijalcpr@gmail.com 48
  49. 49. THANK YOU!February 9, 2013 rijalcpr@gmail.com 49
  50. 50. Do you know, why most of our corporateleaders are unable to deliver what they arebroadly expected to? February 9, 2013 rijalcpr@gmail.com 50
  51. 51. For performance with highest productivity,human beings need be treated as humans;but not like the machines! February 9, 2013 rijalcpr@gmail.com 51
  52. 52. Moreover, they should be motivated forwhat they are supposed to do.The problem here is that not all corporateleaders place employee motivation as thesingle most important determinant forinstitutional success! 4 February 9, 2013 rijalcpr@gmail.com 52
  53. 53. Need satisfaction is the greatest motivation give which Needs wants raise to cause which give that actions raise to tensionsresult insatisfactionFebruary 9, 2013 rijalcpr@gmail.com 53
  54. 54. Motivation is a ‘dotted line’ to connect with Satisfaction Motivation Results SatisfactionFebruary 9, 2013 EMBA Class Notes for WHGSM 54
  55. 55. 5In fact, there is nothing more importantthan connecting the dots (…) for asuccessful life! February 9, 2013 rijalcpr@gmail.com 55
  56. 56. We cannot connect the ‘dots’ by lookingforward; rather, we need to go backward,find the origin where lie the dots and startconnecting them right from there on. February 9, 2013 rijalcpr@gmail.com 56
  57. 57. Let’s listen to a great person who believedon connecting the ‘dots’ and finallybecame highly successful by connectingthem, always…How to live a life before you die… February 9, 2013 rijalcpr@gmail.com 57
  58. 58. So,What are your dots that could not beconnected, can you re-do them? Better goback, start connecting them right fromwhere they are disconnected… February 9, 2013 rijalcpr@gmail.com 58
  59. 59. 6What competencies do you think are the‘dotted lines’ that connect you towards thesuccess by means of an academic orprofessional discourse? February 9, 2013 rijalcpr@gmail.com 59
  60. 60. Simply THREE ‘dots’ – Dot 1: Leadership Skills Here stands your MBADot 2: Communication Skills Dot 3: Analytical Skills February 9, 2013 rijalcpr@gmail.com 60
  61. 61. So, our life is full of numerous dots… February 9, 2013 rijalcpr@gmail.com 61
  62. 62. Let’s find, measure and improve them formore successful life.For example,1. You may not have interest in university teaching career!2. All people may not entrust themselves that they can do things differently.3. What else?? February 9, 2013 rijalcpr@gmail.com 62
  63. 63. Finally, nothing is worth learning unlessyou could figure out its application in reallife; no matter how well you connect your‘dots’… February 9, 2013 rijalcpr@gmail.com 63
  64. 64. Your MBA degree, if accomplished with azeal to learn and excel, will help youexplore a new person in each one of you. February 9, 2013 rijalcpr@gmail.com 64
  65. 65. Thank you!February 9, 2013 rijalcpr@gmail.com 65

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