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How to Say Yes to Self-Service in the Cloud and Become an IT Hero


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We’ve all seen the trend: your internal customers, developers, and business users alike, want self-service access to IT resources they need. And increasingly they want those resources in the cloud via …

We’ve all seen the trend: your internal customers, developers, and business users alike, want self-service access to IT resources they need. And increasingly they want those resources in the cloud via a single management console. Cloud computing offers them the agility they need to respond to market demands and the ability to scale up while keeping costs low.

IT can become a hero by providing a self-service portal where internal customers can provision their own cloud resources while IT can maintain the control and visibility an enterprise requires. The happy result: enterprise agility and enterprise control.

During this session, learn how to empower your internal customers to provision the necessary cloud resources when they need them but also ensure that they are well within IT approved guidelines.

To help illustrate the effectiveness of this approach, our presenters walk you through real-world examples and the overall impact on their organizations.

1. Create an IT vending machine with consistent and reproducible processes.
2. Manage multiple IT environments through a single-pane-of-glass.
3. Use cost planning and forecasting to fine-tune and understand cloud spend.
4. Discover reporting and auditing tools to ensure compliance.

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  • 1. How to Say Yes to Self-Service in the Cloud and Become an IT Hero Rishi Vaish, VP Product, RightScale Ryan Geyer, Cloud Solutions Engineer, RightScale © 2013, Inc. and its affiliates. All rights reserved. May not be copied, modified, or distributed in whole or in part without the express consent of, Inc.
  • 2. Your challenge What End Users Expect Simple On-Demand Services Chargeback Runbook/Process Automation Security What IT Needs to Deliver! Billing Compliance Application Lifecycle Management SLA High Availability Automation Configuration Management OS Provisioning Virtualization Clusters Audit Standardization Workload Management
  • 3. Enterprises are Adopting AWS to Achieve the Benefits of the Cloud Replace CapEx with OpEx ✔ Lower Overall Costs ✔ No More Guessing Capacity ✔ Agility / Speed / Innovation ✔ Shift Focus to Differentiation ✔ Go Global in Minutes ✔
  • 4. And we’ve been helping for a while… 7 70K + 5.8M+ 10K+ “RightScale cloud management brings years simplicity back to our cloud operations, users so we get our products out quicker.” servers servers per app Tim Jones, CTO, Trader Media Group
  • 5. Healthcare! Film, TV, Music! Advertising! Mobile! Financial Services! Consumer/Retail! Publishing! Games! Software! Gaming!
  • 6. Your key hurdles in this IT challenge o  Consistency o  Repeatability o  Governance o  Cost management o  Choice
  • 7. Consistency
  • 8. Repeatability
  • 9. Governance
  • 10. Cost management
  • 11. Choice
  • 12. Examples of solutions…
  • 13. Self-Service IT at Lilly Requirements: o  Self-service access o  Deploy on selected IT resource pools based on job and group o  Share best practices o  Consumption metering Solution: o  IT vending machine o  Reduce provisioning time from 36,000 to 30 minutes o  Measure costs in cents per hour for compute and storage
  • 14. Self-Service IT at Quest Requirements: o  Compliance and BAA o  Self service, API driven o  Hybrid IT Solution: o  Built self-service HashBang UI on RightScale o  Use multiple IT resources to power Quest apps
  • 15. How to take on this IT challenge?
  • 16. Reliability & Repeatability through Automation Application Lifecycle Standardized Configurations Version Control Dev Test Staging Prod Increase IT efficiency o  BYO configuration Management o  Clone existing architectures o  Updates and patches o  Monitor & alert o  Auto-scale up and down Security Patches
  • 17. Cost Management through Cloud Analytics o  Visualize all of your IT costs o  Forecast future spend o  Optimize your spend and reduce waste
  • 18. Governance through Visibility & Control o  Access Control to separate groups o  Network Security to segregate traffic o  Change history to see prior states o  Audit history to see who did ‘what’ and ‘when’ o  Monitoring activity
  • 19. Simplicity through Self-Service Service Designers Cloud Team Ops Developers QA End Users Self-Service Portal Auth/SSO RightScale UI publish use Service Catalog RightScale API RightScale Multi-Cloud Platform On-Premises Increase Innovation o  Access to portfolio of hybrid infrastructure o  Standardized technology stacks o  Instant provisioning for innovation o  Visibility and control –  Access controls –  Budget controls –  Audit trails AWS o  Integrate to existing systems
  • 20. Your challenge… solved! What End Users Expect How IT Can Deliver! Simple On-Demand Services +
  • 21. Say Yes to Self Service Demo
  • 22. Thank you!
  • 23. Questions?