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Interviewing techniques

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interviewing skill and focus of diagnosis by rifakat saiyad.BSW,MSW,ACD,DIP.NGO Mangm.

interviewing skill and focus of diagnosis by rifakat saiyad.BSW,MSW,ACD,DIP.NGO Mangm.

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  • 1. Interviewing Techniques and focus of diagnosis Presentation by Rifakat Saiyad
  • 2. Interviewing Milestones• Getting Ready: The Approach to the Interview• Taking time for self-reflection.• Reviewing the chart.• Reviewing your clinical behavior and appearance.• Adjusting the environment.• Taking notes.
  • 3. Learning About the Patient: The Sequence of the Interview• Greeting the patient and establishing rapport.• Inviting the patient’s story.• Setting the agenda for the interview.• Creating a shared understanding of the patient’s concerns. Negotiating a plan.• Following up and closing the interview.
  • 4. Expanding and clarifying the patient’s story.Moving from open-ended to focused questions• Using questioning that elicits a graded response• Asking a series of questions, one at a time• Offering multiple choices for answer• Clarifying what the patient means• Offering continuers• Using echoing
  • 5. Building the Relationship: The Techniques of Skilled Interviewing• Active listening.• Guided questioning.• Nonverbal communication.• Empathic responses.• Validation.• Reassurance.• Partnering.• Summarization.• Transitions.• Empowering the patient.
  • 6. Active listening.
  • 7. Adapting Your Interview to Specific Situations• The silent patient.• The confusing patient.• The patient with impaired capacity.• The talkative patient.• The angry or disruptive patient.• Interviewing across a language barrier.• The patient with low literacy.• The blind patient.• The patient with limited intelligence.• The patient seeking personal advice.
  • 8. Sensitive Topics that Call for Special Skills• The sexual history.• Mental health.• Alcohol and drug use.• Family violence.• Death and dying.
  • 9. Societal Aspects of Interviewing• Achieving cultural competence.• Sexuality in the clinician–patient relationship.• Ethical considerations.
  • 10. Thank you

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