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We’ve all heard the term “Governance” and despite the plethora of discussions around it, it still seems “fuzzy” and unclear. Others have confused the term “Management” with Governance and in the process have made things even *more* unclear. Come to this session to unravel the cluster which is Governance given by a former member of the ITSM/OpsCon (Governance) practice at Microsoft. Come learn how MOF/ITIL should mold your governance plans and leave with a clear understanding of what Governance is….and is *not*.
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