Enterprise Social Media – The hidden treasure #socbiz2012
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Enterprise Social Media – The hidden treasure #socbiz2012

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My presentation on Enterprise Social Media as a hidden treasure on #socbiz12 on May 15th in Rotterdam (socbiz.nl). Since the ROI (both direct cost savings as cognitive surplus) are rather obvious.

My presentation on Enterprise Social Media as a hidden treasure on #socbiz12 on May 15th in Rotterdam (socbiz.nl). Since the ROI (both direct cost savings as cognitive surplus) are rather obvious.

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  • 1. Enterprise Social Media – The hidden treasure
  • 2. Rick MansCapgemini@rickmansslideshare.net/rickmansdontmindrick.com
  • 3. 2010 s Social 2000 s Mobile Revolution 1990 s Cloud 1980 s Desktop Computing Client/Server Cloud 1970 s Mini Computing Computing 1960 s ComputingMainframeComputing Data Business Process Web Mobile SocialManagement Logic Apps Automation Apps Apps Apps Apps Apps
  • 4. Social tools a disruptive technology?
  • 5. I see you’re wasting company time,would you like help with that?
  • 6. Discovering your hidden treasure (calculation based on an organization of 1000 people)
  • 7. Costs
  • 8. Fees
  • 9. Avg. €3 - €15 europer user per month
  • 10. 1000 x 15 x 12 = €180.000
  • 11. Administration
  • 12. 1 FTE per year
  • 13. €50.000
  • 14. Implementation
  • 15. 4 FTE for three months
  • 16. €50.000
  • 17. Training
  • 18. 2 trainers training1000 people for 1 hour
  • 19. €25.000 (employee time) +€50.000(trainers have to be paid)
  • 20. Fees: 180.000Adminstration: 50.000Implementation: 50.000Training: 75.000 Total: €355.000
  • 21. Key Finding: People Invest Their Time Differently Transactional/Process Leader/Executive People Manager Knowledge Worker Execution Worker New Employee Administrative Assistant Contributor NetworkerProfessional Track/SME Mobile Worker/Road Warrior Relationship Management/Decision Making Knowledge Work Collaboration Business Processes
  • 22. Your Business Case (assuming an employee costs €25 per hour)
  • 23. Decrease time to solution
  • 24. 13 incidents per year 500 people affectedFor 1 hour per incident Save 33%
  • 25. Solve the problem500 x 0.33 x 13 x 25 = €53.625
  • 26. Reduce duplicate work
  • 27. 10 projects10 people doing duplicate work 80 hours duplicate work per year per team
  • 28. Solve the problem10 x 80 x 9 x 25= €180.000
  • 29. Improved productivity
  • 30. 20% of the employees are highly engaged Save 1 hour per week in productivity
  • 31. Solve the problem1000 x 0.20 x 1 x 40 x 25 = €200.000
  • 32. Improved productivity (2)
  • 33. 20% of the employees are less highly engagedSave 0.5 hour per week in productivity
  • 34. Solve the problem1000 x 0.20 x 0.5 x 40 x 25 = €100.000
  • 35. Onboarding
  • 36. Every year there is a 5% turnover in employees Onboarding takes 5 days Save 40% in onboarding
  • 37. Solve the problem1000 x 0.05 x 2 x 8 x 25 = €20.000
  • 38. Meetings
  • 39. 80% of the employees have meetings for 20% of their time Reduce 50% of the meetings Free up 30% of their time
  • 40. Solve the problem1000 x 0.8 x 8 x 0.3 x 25 = €48.000
  • 41. Telephone
  • 42. 600 people with anaverage of 4 conversations per day 3 minutes per conversation €0.01 costs per minute
  • 43. Solve the problem600 x 4 x 3 x 0.01 x 200= €14.400
  • 44. Travel
  • 45. 100 peoplehave 4 meetings per month which requires travel 50% of the attendees have to travel Avg cost to travel is €50
  • 46. Solve the problem100 x 4 x 0.5 x 50 x 12 = €120.000
  • 47. International travel Solve the problem100 x 4 x 0.5 x 750 x 12 = €1.800.000
  • 48. Decrease solution time: 53.625Reduce duplicate work: 180.000Improve productivity: 300.000Onboarding: 20.000Meetings: 48.000Telephone: 14.400Travel 120.000 Total: €736.025 Or €2.416.025 including international travel
  • 49. Year 1 Costs: €355.000 Benefits €736.025Positive return €481.025
  • 50. Year 2 Costs: €230.000 Benefits €736.025Positive return €506.025
  • 51. We haven’t even talked about
  • 52. Finding experts faster
  • 53. Reducing Office Space
  • 54. Increase employee retention
  • 55. Increased innovation
  • 56. Process optimizations
  • 57. Eliminating email
  • 58. Collaborating with your customers
  • 59. Social as a job will disappear
  • 60. Typist
  • 61. Williamina Fleming (May 15, 1857 – May 21, 1911, standing) with her computers in theastronomy department at Harvard in the late 1800s, hired to carry out the mathematicalcalculations required to classify stars.
  • 62. Social will be in every enterprise in the upcoming 5 years
  • 63. With or without youThough with a solid and obvious business case
  • 64. Rick MansCapgemini@rickmansslideshare.net/rickmansdontmindrick.com