Is Enterprise 2.0 The New KM?

Is Enterprise 2.0 The New KM? Is KM Still KM? Was KM Ever KM?

A Fundamental Difficulty What is Knowledge?

I know you believe you understand what you think I said – but I’m not sure you realize that what you heard is not what I meant. Ashleigh Brilliant

Eceffvtie Use of KM/Enterprise 2.0 Reqiuers Udsrentsadnig Tihgns In Tehir Porepr Cnotxet

Shared context is at the heart of KM – John Tropea http://libraryclips.blogsome.com/2008/07/01/knowledge-managementnot/

Identical information evokes different meanings in each of us. It is not what the message does to the audience but what the audience does with the message that really matters. – Frank Miller http://informationr.net/ir/8-1/paper140.html I = 0 (Information has no intrinsic meaning)

Codified. Merely Information? Information in Context. Only Personal?

You can’t manage this! Peter Drucker

But you can facilitate it!

What differentiates E2.0 from KM?
KM says explicit/tacit ratio is 80/20 but spends most of its time on explicit
Knowledge bases, Share drives, Video/Audio Capture, Ontologies, email, etc.
E2.0 by its nature is ~ 80% tacit
Blogging, IM, Micro-blogging, Chat, Activity streams
Artifacts of these become explicit with findability enhanced by tagging

What differentiates E2.0 from KM?
KM spends much time on formal knowledge capture
Knowledge bases, Taxonomies, Content Management
E2.0 is about connections & conversation; capture is a natural by-product
Wiki, Emergence, Adaptation, Folksonomies, Knowledge flow

What do E2.0 & KM Have in Common?
They’re about communication
They benefit from collaboration
They depend upon findability
They seek to make knowledge actionable
They fail without a dramatic Cultural Change!

What might differentiate E2.0 from KM?
E2.0 is more customer focused
KM more content focused
E2.0 facilitates real-time knowledge capture & sharing
KM frequently looks backward or after-the-fact
E2.0 is more about activity streams and collective intelligence
KM is more about repositories of “knowledge”
Are these complementary? Is there a space for synergy between the two?

What Has(n’t) and Isn’t Changed?
The true measure of our ability to “manage” knowledge is more in our connection to people, than in our connection to documents.

References – Further Reading
Enterprise 2.0: The New, New Knowledge Management? http://discussionleader.hbsp.com/davenport/2008/02/enterprise_20_the_new_new_know_1.html
For a group of postings on E2.0 and KM by Andy McAfee http:// andrewmcafee.org/?s = knowledge+management
Enterprise 2.0 Definition and Solutions http://www.cio.com/article/123550/Enterprise_2.0_Definition_and_Solutions
Going beyond the hype: Identifying Enterprise 2.0 best practices http:// blogs.zdnet.com/Hinchcliffe/?p =852&tag=rbxccnbzd1
There is no such thing as best practice for Enterprise 2.0 http://rossdawsonblog.com/weblog/archives/2009/09/there_is_no_suc.html

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Is Enterprise 2.0 The New KM?

by Rick Ladd

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Is Enterprise 2.0 The New KM? Presentation Transcript