Making mobility work for government -- practical applications 19 Jul 2012

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  • 1. Office of Science and Technology Making Mobility Work for Government: Practical Applications Rick Holgate Assistant Director for Science & Technology / CIO Bureau of Alcohol, Tobacco, Firearms & Explosives (ATF) @rickholgate
  • 2. Office of Science and Technology Inflection Point Services & Standards Open Mobile Device Shipments (Mobile) Bandwidth Cloud Services Connected People & Things Enterprise Platforms Closed Yesterday Today Tomorrow 19 July 2012 innovative applications of science and technology 2
  • 3. Office of Science and Technology Enabling employees to work on the go will save hours Half think that they could recapture or redeploy at least seven hours per week if fully enabled to work mobilely Average hours recaptured or redeployed per week More than 12 hours 19% 11-12 hours 4% 9-10 hours 11% 7-8 hours 15% 5-6 hours 16% 3-4 hours 24% 1-2 hours 10% Less than 1 hour 2% None 1% 0% 5% 10% 15% 20% 25% 30% On average, how many hours a week do you estimate employees like yourself can recapture or redeploy if fully enabled to work mobilely? 3 SOURCE: AOL Government Mobility Study
  • 4. Office of Science and Technology Cost savings Making telework easier Allowing employees to complete their work in the field expected 82% 75% through increased Immediate access to productivity agency data to facilitate decision Sharing information and collaborating more effectively making 67% 71% Nearly all think that productivity and cost savings will result from mobile Ability to respond to technology making emergencies faster telework easier 63% What aspects of mobility do you believe show the greatest potential for cost savings through improved employee productivity? 4 SOURCE: AOL Government Mobility Study
  • 5. Office of Science and Technology IT budget savings also expected by most While nearly one-third are unsure, the plurality expect IT budget savings of 10%-29% annually over time Annual IT budget savings expected 50% or more 3% 40%-49% 1% 30%-39% 7% 20%-29% 17% 10%-19% 26% 5%-9% 11% Less than 5% 5% Unsure 30% 0% 10% 20% 30% 40% What do you estimate would be the annual IT budget savings your agency might achieve over time by moving to a mobile strategy that reduces hardware, software licensing and support costs? 5 SOURCE: AOL Government Mobility Study
  • 6. Office of Science and Technology Security is the greatest barrier to supporting mobile technology, especially to Defense employees Other than security and budget, there is little differentiation between other barriers Security 70% Budget concerns 48% Privacy concerns 28% Security is more often mentioned as a Compliance and… 27% barrier by Defense respondents (79%) as Policy concerns 26% compared to Federal Civilians (64%) Lack of understanding/… 25% 0% 20% 40% 60% 80% Note: Multiple responses allowed, percentages will add to >100%. Only barriers with >25% of mentions are shown. What do you believe are the top three barriers to supporting mobility technology and services for employees and citizens/constituents? 6 SOURCE: AOL Government Mobility Study
  • 7. Office of Science and Technology Digital Government Strategy Overview Objectives: • Anywhere, anytime on any device • Procure and manage devices, applications, and data in smart, secure and affordable way • Unlock the power of government data to spur innovation across our Nation and improve the quality of services for the American people Themes: • Balancing agency actions with government-wide support • Looking forward, looking back – new defaults • Leverage and scale existing work at agencies 19 July 2012 innovative applications of science and technology 7
  • 8. Office of Science and Technology ATF Organizational Snapshot (round numbers) Personnel User Devices12,000 12,000 iOS Contractors / Task 2,650 Force Officers /10,000 Others 10,000 750 Cell phones Other Professional 1,600 8,000 8,000 BlackBerries Staff 400 6,000 2,400 6,000 Cellular Industry Broadband 4,000 1,556 Operations 4,000 6,900 Investigators Laptops 778 (w/secure WiFi) 2,000 Special Agents 2,000 2,463 Desktops - 0 500 How do we simplify and make more cost-effective? 19 July 2012 innovative applications of science and technology 8
  • 9. Office of Science and Technology Drivers (from an ATF/USMS perspective) Operational needs (better tools, more capability) Enhanced productivity (maximizing time) Fiscal environment (manageable costs) Related opportunities (telework, real estate, …) 19 July 2012 innovative applications of science and technology 9
  • 10. Office of Science and Technology Challenges Rapidly changing and escalating expectations of users for availability, usability, and functionality in mobile environments Need for new techniques and technologies to secure and manage such devices Evolving workforces and work styles Need to incorporate increasing mobility into a cost-effective portfolio of user equipment Potential impacts of combined personal and business usage of such devices 19 July 2012 innovative applications of science and technology 10
  • 11. Office of Science and Technology Core Issues in Mobility 19 July 2012 innovative applications of science and technology 11
  • 12. Office of Science and Technology ATF/USMS Mobility in Summary Security and Functionality: Risk vs. Reward Scope and complexity of security Challenges: FIPS 140-2 HSPD-12 Access to (enterprise, device) functionality 19 July 2012 innovative applications of science and technology 12
  • 13. Office of Science and Technology Exposing Enterprise Functionality to Mobile Users Virtualization Legacy Thick-Client Apps “Light” Custom Mobile Apps Enterprise Expose through Commercial Apps Mobile Services (BI, content management, VoIP, …) Users Rebuild/Re-skin for Mobile Devices Enterprise Web Apps “Light” Custom Mobile Apps 19 July 2012 innovative applications of science and technology 13
  • 14. Office of Science and Technology Our First App Explosives Incident Notification – Mail-enabled – Geo-location 19 July 2012 innovative applications of science and technology 14
  • 15. Office of Science and Technology Some New Challenges “Securing data, not FIPS 140-2 and devices” compensating controls Connecting devices to the Commercial app behavior – network (VPN, WiFi) ports, protocols & services Interacting with complex content (MS Office docs, e.g.) 19 July 2012 innovative applications of science and technology 15
  • 16. Office of Science and Technology To Consider… Internal and/or external audiences Native or Web/responsive Governance (decision making) Quantifiable evidence (performance, costs, …) 19 July 2012 innovative applications of science and technology 16
  • 17. Office of Science and Technology Some Coming Assistance DHS • Mobile Security Reference Architecture v1.0 NIST • SP 800-124 R1 (Draft): Guidelines for Managing and Securing Mobile Devices in the Enterprise • SP 800-53 R4 (Initial Public Draft): Security and Privacy Controls for Federal Information Systems and Organizations • FIPS 201-2 (Draft): Personal Identity Verification (PIV) of Federal Employees and Contractors 19 July 2012 innovative applications of science and technology 17
  • 18. Office of Science and Technology Staying Engaged, Learning More • Digital Government Strategy – www.wh.gov/digitalgov • Digital Services Innovation Center – http://gsablogs.gsa.gov/dsic; @digital_gov • OMB MAX – https://max.omb.gov/community/display/Egov/Digital+Gove rnment+Strategy (among others…) • ACT-IAC Advanced Mobility Working Group – www.actgov.org/mobility • And coming soon… – …more interactive media 19 July 2012 innovative applications of science and technology 18
  • 19. Office of Science and Technology Questions? Rick Holgate Assistant Director for Science & Technology / CIO Bureau of Alcohol, Tobacco, Firearms & Explosives (ATF) @rickholgate