IJIS Institute - Mobility Jan2012
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IJIS Institute - Mobility Jan2012

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  • Give the audience a road map of where you intend on taking them Be clear and logically organized Briefly summarize the main point, key supporting points, and your general approach. Explain any special procedures (demonstrations, displays, or tours). Example: “During my briefing, I’ll discuss the three phases of our relocation plan. At the conclusion of the brief, we will tour the new facility to see progress to date…”

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  • 1. Office of Science and Technology Secure Mobility at the Bureau of Alcohol, Tobacco, Firearms & Explosives (ATF) and the US Marshals Service (USMS) Rick Holgate Assistant Director / CIO, ATF IJIS Institute Industry Briefing January 19, 2012
  • 2. Office of Science and Technology ATF Organizational Snapshot (round numbers) Personnel Resources ($M) 22 1,738 260 2,560 802 806 Special Agents Firearms Industry Operations Investigators Arson and Explosives Other Professional Staff Alcohol and Tobacco January 19, 2012 innovative applications of science and technology 2
  • 3. United States Marshals Service USMS Organizational Snapshot Personnel Breakdown Resource Breakdown ($M) 94 35 41 1,460 263 467 3,912 401 Judicial/Courthouse Security US Marshals Fugitive Apprehension Deputy US Marshals/ CI Prisoner Security/ Transport Admin and Support Witness Protection Tactical OperationsJanuary 19, 2012 innovative applications of science and technology 3
  • 4. Office of Science and Technology Factors Driving Mobility at ATF & USMS (& for the Next-Generation Federal Worker) • Law enforcement and regulatory missions – Most work happens away from the office – Productivity enhancement • Emergent situations – Special operations, major events, ESF 13, COOP/DR, … • Increasing demand for real-time information – “Knowing what we know” • Telework / real estate costs • Predominantly controlled unclassified information January 19, 2012 innovative applications of science and technology 4
  • 5. Office of Science and Technology ATF Organizational Snapshot (round numbers) Personnel Mobile Data Devices 200 750 iOS12,000 Contractors / 12,000 Task Force10,000 Officers / Others 10,000 4,000 Cell phones Other 8,000 8,000 Professional 1,200 BlackBerries 2,400 Staff 6,000 6,000 Industry Cellular 4,000 1,738 Operations 4,000 Broadband 806 Investigators 6,500 2,000 Special Agents 2,000 Laptops 2,560 (w/secure - - WiFi) How do we simplify and make more cost-effective? January 19, 2012 innovative applications of science and technology 5
  • 6. Office of Science and Technology Expected Trends at ATF, 2012-2013 • Reduction in onboard personnel – From c. 5,000 today to c. 4,500 in 2013 • Reductions in traditional seats – Today: 6,500 laptops, 1,000 desktops – 2012/2013: • c. 700 fewer users • c. 700 “remote access seats” (involving minimal hardware) for task force officers, personnel security investigators, etc. • c. 1,400 fewer traditional hardware seats • Increased reliance on mobility/telework and associated seamless infrastructure January 19, 2012 innovative applications of science and technology 6
  • 7. Office of Science and Technology From an IT Perspective… Our Priorities Support our mobile Integrate and expose Refine and advance workforce our mission data our infrastructure Providing the right set of tools Reengineering legacy Exploring new models to and capabilities systems and data to achieve maximize efficiency a service-oriented environment January 19, 2012 innovative applications of science and technology 7
  • 8. Office of Science and Technology IT as a Service Today Tomorrow • Seat management • Email / collaboration (ESA III) • User experience (devices / • Human resources desktops / management) (HRConnect) (ESA IV) • Financial management • Application hosting / (UFMS) application services • Learning management (ESA IV) (learnATF) • Video / digital media management (DECS) January 19, 2012 innovative applications of science and technology 8
  • 9. Office of Science and Technology Environmental Trends • Ubiquitous, untrusted networks … • …but still not quite universal connectivity • Increasingly capable consumer devices • Compelling consumer/commercial services • “Consumerization of IT” January 19, 2012 innovative applications of science and technology 9
  • 10. Office of Science and Technology Supporting the Workforce and Workplace of the Future 80% of ATF workforce is telework-eligible and/or works regularly outside the office • Lean office infrastructure – Voice/data, desktops, space, … • Right mobile tools for the right people – “Managed diversity” and affordability • Enterprise infrastructure implications and evolution – Efficiency and adaptability • Evolving applications to be more mobile-friendly January 19, 2012 innovative applications of science and technology 10
  • 11. Office of Science and Technology Challenges Rapidly changing and escalating expectations of users for availability, usability, and functionality in mobile environments Need for new techniques and technologies to secure and manage such devices Evolving workforces and work styles Need to incorporate increasing mobility into a cost-effective portfolio of user equipment Potential impacts of combined personal and business usage of such devices January 19, 2012 innovative applications of science and technology 11
  • 12. Office of Science and Technology Overall ATF/USMS Pilot Objectives • Deliver meaningful functionality • Test relevant and complete use cases • Understand technical and cost obstacles and implications • Demonstrate the ability to secure and manage the devices …while maintaining device/OS-independence and engaging interested DOJ Components January 19, 2012 innovative applications of science and technology 12
  • 13. Office of Science and Technology Core Issues January 19, 2012 innovative applications of science and technology 13
  • 14. Office of Science and Technology Security and Functionality: Risk vs. Reward Scope and complexity of security Access to (enterprise, device) functionality January 19, 2012 innovative applications of science and technology 14
  • 15. Office of Science and Technology Competing Models Personal use Personal use Enterprise apps/data Enterprise apps/data/device • Convenient, flexible, “BYO” • Enterprise-managed device • “Simple” security, policies • More complex • Limited enterprise security, policies functionality • Rich enterprise functionality, constrained personal use January 19, 2012 innovative applications of science and technology 15
  • 16. Office of Science and Technology User Mobility Scenarios Functional User Scenarios Application Deployment Scenarios Executive Operational Operational Operational ATF & USMS USMS 1811 ATF 1811 ATF 1801 Office productivity X X X X (email, calendar, contacts) Legacy/desktop applications via Citrix X X X X Document collaboration X X X X App Store applications with X X X X enterprise data Custom applications X X Web applications (internal, external) X X X X Video management X X January 19, 2012 innovative applications of science and technology 16
  • 17. Office of Science and Technology Exposing Enterprise Functionality to Mobile Users Virtualization Legacy Thick-Client Apps “Light” Custom Mobile Apps Enterprise Expose through Commercial Apps Mobile Services (BI, content management, VoIP, …) Users Rebuild/Re-skin for Mobile Devices Enterprise Web Apps “Light” Custom Mobile Apps January 19, 2012 innovative applications of science and technology 17
  • 18. Office of Science and Technology Application Deployment Strategies Training and Reference Soft Token for Two- Materials Factor Authentication (internal content management) Enterprise Data: Business Intelligence Enterprise Apps: • NFOCIS (ATF case management) VPN for Enterprise • JDIS (USMS) Access • MS Office • Content repository Sandboxed Access to Enterprise Productivity Document (Exchange, etc.), Intern Authoring, Collaboratio al Web Apps n using Enterprise (ATFWeb, HRConnect) Content: • WebDAV • Enterprise Content Management System VoIP/Phone Integration • IDEA/MyFX (?) January 19, 2012 innovative applications of science and technology 18
  • 19. Office of Science and Technology Application Deployment Strategies Collaboration Personal accounts (?) Gmail, Yahoo, Hotmail Dictation for integration with productivity apps Personal applications (?) Video surveillance and evidence management (Provided as a cloud- based service) External Web Apps: • WebTA • learnATF/learnDOJ • eTrace January 19, 2012 innovative applications of science and technology 19
  • 20. Office of Science and Technology Application Deployment Principles • Don’t break the usability and convenience • User-driven innovation is critical • Strive for simplicity • Identify minimum technology footprint necessary to deliver the required functionality • Deliver cross-application integration where logical • Provide single sign-on where/whenever possible January 19, 2012 innovative applications of science and technology 20
  • 21. Office of Science and Technology Mobile Application Considerations Source: Gartner January 19, 2012 innovative applications of science and technology 21
  • 22. Office of Science and Technology Policy Implications • Personal vs. government devices • Personal uses – Applications – Data • Commercial application purchase and distribution • iTunes on the desktop January 19, 2012 innovative applications of science and technology 22
  • 23. Office of Science and Technology Pilot Results: The Good, Bad, Ugly • Good – Light at the end of the tunnel – Not repeating mistakes of the past (collaboration, common solutions) • Bad – Still a net cost/investment – Havent yet taken costs out (devices, real estate, ...) • Ugly – Not quite as simple as we hoped (use cases) – Mobile v1 pilot January 19, 2012 innovative applications of science and technology 23
  • 24. Office of Science and Technology Additional Future Opportunities • Enterprise integration – VoIP, VTC, file shares, virtual desktops, … • Integration with third-party hardware solutions – Biometrics • Moris3 – fingerprint/face/iris – DHS US VISIT – RFID/Barcode • Inventory, seized assets • Enhanced communications – Encrypted/secure voice, text, chat • Nirvana: Mobile case management January 19, 2012 innovative applications of science and technology 24
  • 25. Office of Science and Technology Where This is Leading: Future Mix of User Devices & Services • Phone, Slate, Virtual Desktop Infrastructure, … – Simple, manageable, highly functional mobile devices (probably brought by our employees) – Workforce segmentation – Apps and data available anywhere / from any platform – Desktop interface and power if/when needed • Office “kiosks”; home – Tighter security management – Significantly lower cost per user January 19, 2012 innovative applications of science and technology 25
  • 26. Office of Science and Technology Evolving Diversity of “Seats” • Manageable, managed diversity • Dependent on workforce segmentation • From laptops & desktops to… – Mobile devices (including GFE and BYO) – Virtual desktops / remote access services • …While maintaining affordability of device/service portfolio January 19, 2012 innovative applications of science and technology 26
  • 27. Office of Science and Technology Where are the Requirements Business Case Mission Needs For ConsumerPCs? Web browsers? Email? Windows BlackBerries? Mobile Devices? Disruptive Commercial Technologies January 19, 2012 innovative applications of science and technology 27
  • 28. Office of Science and Technology Mobility is Disruptive • Consumer technology outpacing enterprise comfort • Traditional models and mentality cannot hold • Mobility is the next generation of IT infrastructure delivery – Not a passing fad or a separate “project” • Many grass roots efforts across the federal space – Risk of divergent approaches – Value of the collective federal enterprise January 19, 2012 innovative applications of science and technology 28
  • 29. Office of Science and Technology Draft Federal Mobility Strategy 1. Incorporate the power and possibilities of mobility into Federal government efforts. 2. Build mobile technologies/services for reuse and share common services among agencies and public developers. 3. Efficiently manage mobile and wireless acquisition, inventory, and expenses. 4. Create a government-wide foundation to provide mobility services and functionality needed in all agencies. 5. Foster collaboration to accelerate mobility across government. 6. Establish governance structure for Federal mobility. • Comment (through Jan 23) on the framework at: mobility-strategy.ideascale.com January 19, 2012 innovative applications of science and technology 29
  • 30. Office of Science and Technology Questions?