WindowPayn Consulting, LLC Introduction<br />
WindowPayn Consulting Introduction<br />What we do?<br />How we do it?<br />What we believe?<br />Customer Contact Experti...
WindowPayn Consulting - Overview<br />What we do?<br /><ul><li>Customer Contact Business Process Consulting
Clients challenged to strengthen their customer contacts/relationships call on us to:
Increase sales force effectiveness
Reduce the time and cost of getting paid</li></ul>WindowPayn Consulting  - Customer Contact Business Process Consulting<br...
WindowPayn Consulting - Overview<br />What we do?<br /><ul><li>Customer Contact Business Process Consulting
Clients challenged to strengthen their customer contacts/relationships call on us to:
Increase sales force effectiveness
Reduce the time and cost of getting paid</li></ul>WindowPayn Consulting  - Customer Contact Business Process Consulting<br...
WindowPayn Consulting - Overview<br />What we do?<br /><ul><li>Customer Contact Business Process Consulting
Clients challenged to strengthen their customer contacts/relationships call on us to:
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Optimize customer contact - Sales Force and Billing/Payment Efficiency

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Introduction to how WindowPayn Consulting, LLC helps clients to maximize contact with customers by increasing sales force efficiency and reducing the time and cost of getting paid.

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Optimize customer contact - Sales Force and Billing/Payment Efficiency

  1. 1. WindowPayn Consulting, LLC Introduction<br />
  2. 2. WindowPayn Consulting Introduction<br />What we do?<br />How we do it?<br />What we believe?<br />Customer Contact Expertise<br />Sales Force Effectiveness<br />Reduce the time and cost of getting paid<br />Experience<br />
  3. 3. WindowPayn Consulting - Overview<br />What we do?<br /><ul><li>Customer Contact Business Process Consulting
  4. 4. Clients challenged to strengthen their customer contacts/relationships call on us to:
  5. 5. Increase sales force effectiveness
  6. 6. Reduce the time and cost of getting paid</li></ul>WindowPayn Consulting - Customer Contact Business Process Consulting<br />Assessment, Strategic Planning, Tactical Implementation, Coaching<br />
  7. 7. WindowPayn Consulting - Overview<br />What we do?<br /><ul><li>Customer Contact Business Process Consulting
  8. 8. Clients challenged to strengthen their customer contacts/relationships call on us to:
  9. 9. Increase sales force effectiveness
  10. 10. Reduce the time and cost of getting paid</li></ul>WindowPayn Consulting - Customer Contact Business Process Consulting<br />Assessment, Strategic Planning, Tactical Implementation, Coaching<br />Operating Premise – The strength of your key RELATIONSHIPS<br />(employees, prospects, customers, stakeholders, marketplace)<br />
  11. 11. WindowPayn Consulting - Overview<br />What we do?<br /><ul><li>Customer Contact Business Process Consulting
  12. 12. Clients challenged to strengthen their customer contacts/relationships call on us to:
  13. 13. Increase sales force effectiveness
  14. 14. Reduce the time and cost of getting paid</li></ul>WindowPayn Consulting - Customer Contact Business Process Consulting<br />Assessment, Strategic Planning, Tactical Implementation, Coaching<br />Operating Premise – The strength of your key RELATIONSHIPS<br />(employees, prospects, customers, stakeholders, marketplace)<br />WindowPayn Consulting - Expertise<br />Increasing sales force effectiveness<br />Reduce the time and cost of getting paid<br />
  15. 15. WindowPayn Consulting - Overview<br />How we do it?<br />Assess Reciprocal Customer Value<br />Analyze LICEDEP Factors<br />Operating Premise – The strength of your key RELATIONSHIPS<br />(employees, prospects, customers, stakeholders, marketplace)<br />Assess Reciprocal Customer Value – Finding the Balance<br />Customer Satisfaction<br />The difference between the value that a customer gets from a product and service, and what it takes for the customer to get it.<br />Client Profitability<br />The price that the business receives from the products/services sold minus the cost of customer acquisition, goods sold and client retention; plus/minus the time value of money.<br />
  16. 16. WindowPayn Consulting - Overview<br />How we do it?<br />Assess Reciprocal Customer Value<br />Analyze LICEDEP Factors<br />Operating Premise – The strength of your key RELATIONSHIPS<br />(employees, prospects, customers, stakeholders, marketplace)<br />Assess Reciprocal Customer Value – Finding the Balance<br />Customer Satisfaction<br />The difference between the value that a customer gets from a product and service, and what it takes for the customer to get it.<br />Client Profitability<br />The price that the business receives from the products/services sold minus the cost of customer acquisition, goods sold and client retention; plus/minus the time value of money.<br />Analyze LICREDEP Factors -<br />Likeability – You are attractive and easy to do business with.<br />Credibility – You know what you are talking about.<br />Dependability – They trust that you will deliver on your promise.<br />
  17. 17. WindowPayn Consulting - Overview<br />How we do it?<br />Assess Reciprocal Customer Value<br />Analyze LICEDEP Factors<br />WindowPayn Consulting - Expertise<br />Increasing sales force effectiveness<br />Reduce the time and cost of getting paid<br />Operating Premise – The strength of your key RELATIONSHIPS<br />(employees, prospects, customers, stakeholders, marketplace)<br />Assess Reciprocal Customer Value – Finding the Balance<br />Customer Satisfaction<br />The difference between the value that a customer gets from a product and service, and what it takes for the customer to get it.<br />Client Profitability<br />The price that the business receives from the products/services sold minus the cost of customer acquisition, goods sold and client retention; plus/minus the time value of money.<br />Analyze LICREDEP Factors -<br />Likeability – You are attractive and easy to do business with.<br />Credibility – You know what you are talking about.<br />Dependability – They trust that you will deliver on your promise.<br />
  18. 18. WindowPayn Consulting - Overview<br />What we believe?<br />Our objectivity and professionalism ensure an honest and diligent engagement.<br />Disciplined process facilitates effective decision making and sustainable change!<br />“When you start with an honest and diligent effort to determine the truth of your situation, the right decisions often become self-evident.” - Excerpt from Good To Great.<br />WindowPayn Consulting’s disciplined process ensuring our honest and diligent effort on our client’s behalf!<br /><ul><li>Define the environment and decision to be made
  19. 19. Identify the important criteria for the process and the result
  20. 20. Consider all possible solutions
  21. 21. Calculate the consequences of these solutions and the likelihood of satisfying the
  22. 22. Choose the best option
  23. 23. Release the process through implementation and dissonance resolution</li></li></ul><li>WindowPayn Consulting - Expertise<br />Sales Force Effectiveness <br />WindowPayn Consulting - Customer Contact Business Process Consulting<br />Assessment, Strategic Planning, Tactical Implementation, Coaching<br />WindowPayn Consulting - Expertise<br />Increasing sales force effectiveness<br />Reduce the time and cost of getting paid<br />Operating Premise – The strength of your key RELATIONSHIPS<br />(employees, prospects, customers, stakeholders, marketplace)<br />Principle<br />Structure and Accountability<br />Sales/service organization structure<br />Core competency leverage and supplement<br />Resource responsibility and focus<br />Empowerment <br />Purpose<br />Communication<br />Defined mission<br />Two – Way message clarity<br />Target market identification/valuation<br />People<br />Motivation and Measurement<br />Sales Reporting<br />Performance Management<br />Sales/Marketing Program Effectiveness<br />
  24. 24. WindowPayn Consulting - Expertise<br />Reduce the time and cost of getting paid <br />WindowPayn Consulting - Customer Contact Business Process Consulting<br />Assessment, Strategic Planning, Tactical Implementation, Coaching<br />WindowPayn Consulting - Expertise<br />Increasing sales force effectiveness<br />Reduce the time and cost of getting paid<br />Operating Premise – The strength of your key RELATIONSHIPS<br />(employees, prospects, customers, stakeholders, marketplace)<br />Areas of Opportunity:<br />Reduce billing and payment processor costs and where appropriate generate revenue<br />Eliminate labor-intensive functions associated with the collection and processing of payments<br />Automate updating of AR systems delivering key data across the enterprise<br />Strengthening control and consistency of EBBP across the business<br />Accelerating cash flow<br />Enable multiple bill delivery and payment options (web, call center, IVR, mobile, etc.)<br />Leveraging marketing and cross sell opportunities through the billing and payment contacts<br />Facilitating regulatory compliance<br />
  25. 25. WindowPayn Consulting - Experience<br />More than 15 years, involved in the sales and marketing of information and communication technology solutions.<br />Companies: AT&T, EDS, MCI and SkyTel Wireless<br />Clients: broad spectrum of small, medium and global companies in a variety of industries like Aetna, Mobil/Exxon, Dun & Bradstreet, Gannett, etc.<br />Responsibilities: account executive, industry consultant, sales support manager, branch manager and business development executive, general manager/director – alternate distribution channels<br />Highlights: AT&T Divestiture, systems integration joint venture , MCI rapid growth and business expansion, introduction of one of the original wireless messaging networks<br />An additional 15 years, focused on managing businesses focused on delivering contact, EBPP and receivables management solutions.<br />Companies: National Credit Management Corporation, Accelerated Payment Systems, NCO Group, NCO ePayments, ClearTran, Bank of New York Mellon and WindowPayn Consulting<br />Clients: large billers like lending institutions (MBNA/Bank of America, US Bank, Capital One, and more), utilities (Baltimore Gas and Electric, AEP, LA Department of Water and Power, Consolidated Edison and more), insurance companies (Fireman’s Fund, Bristol West, and more), media, telecommunications/cable companies, and more. <br />Responsibilities: C-level executive management, sales management, merger/acquisitions integration, and business process consulting<br />Highlights: leading one of the first electronic bill payment companies providing ACH and card payment acceptance tools and services pioneering many of the practices used today; receivables/contact management industry consolidation and business integration, and working with a variety of companies to implement sales and EBPP best practices<br />
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