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Optimize customer contact - Sales Force and Billing/Payment Efficiency
 

Optimize customer contact - Sales Force and Billing/Payment Efficiency

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Introduction to how WindowPayn Consulting, LLC helps clients to maximize contact with customers by increasing sales force efficiency and reducing the time and cost of getting paid.

Introduction to how WindowPayn Consulting, LLC helps clients to maximize contact with customers by increasing sales force efficiency and reducing the time and cost of getting paid.

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    Optimize customer contact - Sales Force and Billing/Payment Efficiency Optimize customer contact - Sales Force and Billing/Payment Efficiency Presentation Transcript

    • WindowPayn Consulting, LLC Introduction
    • WindowPayn Consulting Introduction
      What we do?
      How we do it?
      What we believe?
      Customer Contact Expertise
      Sales Force Effectiveness
      Reduce the time and cost of getting paid
      Experience
    • WindowPayn Consulting - Overview
      What we do?
      • Customer Contact Business Process Consulting
      • Clients challenged to strengthen their customer contacts/relationships call on us to:
      • Increase sales force effectiveness
      • Reduce the time and cost of getting paid
      WindowPayn Consulting - Customer Contact Business Process Consulting
      Assessment, Strategic Planning, Tactical Implementation, Coaching
    • WindowPayn Consulting - Overview
      What we do?
      • Customer Contact Business Process Consulting
      • Clients challenged to strengthen their customer contacts/relationships call on us to:
      • Increase sales force effectiveness
      • Reduce the time and cost of getting paid
      WindowPayn Consulting - Customer Contact Business Process Consulting
      Assessment, Strategic Planning, Tactical Implementation, Coaching
      Operating Premise – The strength of your key RELATIONSHIPS
      (employees, prospects, customers, stakeholders, marketplace)
    • WindowPayn Consulting - Overview
      What we do?
      • Customer Contact Business Process Consulting
      • Clients challenged to strengthen their customer contacts/relationships call on us to:
      • Increase sales force effectiveness
      • Reduce the time and cost of getting paid
      WindowPayn Consulting - Customer Contact Business Process Consulting
      Assessment, Strategic Planning, Tactical Implementation, Coaching
      Operating Premise – The strength of your key RELATIONSHIPS
      (employees, prospects, customers, stakeholders, marketplace)
      WindowPayn Consulting - Expertise
      Increasing sales force effectiveness
      Reduce the time and cost of getting paid
    • WindowPayn Consulting - Overview
      How we do it?
      Assess Reciprocal Customer Value
      Analyze LICEDEP Factors
      Operating Premise – The strength of your key RELATIONSHIPS
      (employees, prospects, customers, stakeholders, marketplace)
      Assess Reciprocal Customer Value – Finding the Balance
      Customer Satisfaction
      The difference between the value that a customer gets from a product and service, and what it takes for the customer to get it.
      Client Profitability
      The price that the business receives from the products/services sold minus the cost of customer acquisition, goods sold and client retention; plus/minus the time value of money.
    • WindowPayn Consulting - Overview
      How we do it?
      Assess Reciprocal Customer Value
      Analyze LICEDEP Factors
      Operating Premise – The strength of your key RELATIONSHIPS
      (employees, prospects, customers, stakeholders, marketplace)
      Assess Reciprocal Customer Value – Finding the Balance
      Customer Satisfaction
      The difference between the value that a customer gets from a product and service, and what it takes for the customer to get it.
      Client Profitability
      The price that the business receives from the products/services sold minus the cost of customer acquisition, goods sold and client retention; plus/minus the time value of money.
      Analyze LICREDEP Factors -
      Likeability – You are attractive and easy to do business with.
      Credibility – You know what you are talking about.
      Dependability – They trust that you will deliver on your promise.
    • WindowPayn Consulting - Overview
      How we do it?
      Assess Reciprocal Customer Value
      Analyze LICEDEP Factors
      WindowPayn Consulting - Expertise
      Increasing sales force effectiveness
      Reduce the time and cost of getting paid
      Operating Premise – The strength of your key RELATIONSHIPS
      (employees, prospects, customers, stakeholders, marketplace)
      Assess Reciprocal Customer Value – Finding the Balance
      Customer Satisfaction
      The difference between the value that a customer gets from a product and service, and what it takes for the customer to get it.
      Client Profitability
      The price that the business receives from the products/services sold minus the cost of customer acquisition, goods sold and client retention; plus/minus the time value of money.
      Analyze LICREDEP Factors -
      Likeability – You are attractive and easy to do business with.
      Credibility – You know what you are talking about.
      Dependability – They trust that you will deliver on your promise.
    • WindowPayn Consulting - Overview
      What we believe?
      Our objectivity and professionalism ensure an honest and diligent engagement.
      Disciplined process facilitates effective decision making and sustainable change!
      “When you start with an honest and diligent effort to determine the truth of your situation, the right decisions often become self-evident.” - Excerpt from Good To Great.
      WindowPayn Consulting’s disciplined process ensuring our honest and diligent effort on our client’s behalf!
      • Define the environment and decision to be made
      • Identify the important criteria for the process and the result
      • Consider all possible solutions
      • Calculate the consequences of these solutions and the likelihood of satisfying the
      • Choose the best option
      • Release the process through implementation and dissonance resolution
    • WindowPayn Consulting - Expertise
      Sales Force Effectiveness
      WindowPayn Consulting - Customer Contact Business Process Consulting
      Assessment, Strategic Planning, Tactical Implementation, Coaching
      WindowPayn Consulting - Expertise
      Increasing sales force effectiveness
      Reduce the time and cost of getting paid
      Operating Premise – The strength of your key RELATIONSHIPS
      (employees, prospects, customers, stakeholders, marketplace)
      Principle
      Structure and Accountability
      Sales/service organization structure
      Core competency leverage and supplement
      Resource responsibility and focus
      Empowerment
      Purpose
      Communication
      Defined mission
      Two – Way message clarity
      Target market identification/valuation
      People
      Motivation and Measurement
      Sales Reporting
      Performance Management
      Sales/Marketing Program Effectiveness
    • WindowPayn Consulting - Expertise
      Reduce the time and cost of getting paid
      WindowPayn Consulting - Customer Contact Business Process Consulting
      Assessment, Strategic Planning, Tactical Implementation, Coaching
      WindowPayn Consulting - Expertise
      Increasing sales force effectiveness
      Reduce the time and cost of getting paid
      Operating Premise – The strength of your key RELATIONSHIPS
      (employees, prospects, customers, stakeholders, marketplace)
      Areas of Opportunity:
      Reduce billing and payment processor costs and where appropriate generate revenue
      Eliminate labor-intensive functions associated with the collection and processing of payments
      Automate updating of AR systems delivering key data across the enterprise
      Strengthening control and consistency of EBBP across the business
      Accelerating cash flow
      Enable multiple bill delivery and payment options (web, call center, IVR, mobile, etc.)
      Leveraging marketing and cross sell opportunities through the billing and payment contacts
      Facilitating regulatory compliance
    • WindowPayn Consulting - Experience
      More than 15 years, involved in the sales and marketing of information and communication technology solutions.
      Companies: AT&T, EDS, MCI and SkyTel Wireless
      Clients: broad spectrum of small, medium and global companies in a variety of industries like Aetna, Mobil/Exxon, Dun & Bradstreet, Gannett, etc.
      Responsibilities: account executive, industry consultant, sales support manager, branch manager and business development executive, general manager/director – alternate distribution channels
      Highlights: AT&T Divestiture, systems integration joint venture , MCI rapid growth and business expansion, introduction of one of the original wireless messaging networks
      An additional 15 years, focused on managing businesses focused on delivering contact, EBPP and receivables management solutions.
      Companies: National Credit Management Corporation, Accelerated Payment Systems, NCO Group, NCO ePayments, ClearTran, Bank of New York Mellon and WindowPayn Consulting
      Clients: large billers like lending institutions (MBNA/Bank of America, US Bank, Capital One, and more), utilities (Baltimore Gas and Electric, AEP, LA Department of Water and Power, Consolidated Edison and more), insurance companies (Fireman’s Fund, Bristol West, and more), media, telecommunications/cable companies, and more.
      Responsibilities: C-level executive management, sales management, merger/acquisitions integration, and business process consulting
      Highlights: leading one of the first electronic bill payment companies providing ACH and card payment acceptance tools and services pioneering many of the practices used today; receivables/contact management industry consolidation and business integration, and working with a variety of companies to implement sales and EBPP best practices