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This is the SupportJukebox presentation held @ BbTLC11 in Leeds on the 13th of april

This is the SupportJukebox presentation held @ BbTLC11 in Leeds on the 13th of april

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  • 1. My Blackboard has Changed, Please Help?
    Tip:Go to the
    Blackboard Support Jukebox
    for Bb Learners On-the-Go
    With gratitude to Blackboard (EMEA)
    for sponsoring the collaborative content creation activities by supplying us
    with an “out of the box” installation of Bb 9.1.
  • 2. Overview
    • Intro
    • 3. The Collaboration Context
    • 4. The BbSupportjukebox
    • 5. Lessons learned
    • 6. The Roadahead
    • 7. Questions?
    2/25
  • 8. Avans UniversityFacts and Figures
    3 cities Breda, Tilburg and ‘s-Hertogenbosch (19 educational units)
    3 Xplora Learning centers
    25000 current VLE Blackboard users
    10 year Blackboard history
    Currently using Bb Learn 9.1
    (with CMS Course Delivery, Community Engagement, Content Management)
    > 8000 Bb basic-portfolio’s
    Active member of Dutch speaking Bb User Group (NLBbUG )
    Bert FrissenTeam coordinator Virtual-Learning Support
    Rick DijsVLE Bb-Admin
    3/25
  • 9. Overview
    4/25
  • 15. What is NLBbUG?
    NLBbUG Dutch speaking Bb user group
    The origin of the content
    In the Dutch-speaking countries every institute was creating their
    own Support-material, all in different data-formats…
    5/25
  • 16. Where is NLBbUG located?
    6/25
    Well, see that little red circle?
  • 17. Participants
    Overview of all NLBbUG
    participating institutes
    Amsterdam
    Bruxelles
    7/25
  • 18. Participants
    Overview of all NLBbUG
    participating institutes
    Amsterdam
    Bruxelles
    8/25
  • 19. Motivation for collaboration
    • Same Bb 9.x migration plans
    • 20. Shared Momentum (Migration Timelines overlap)
    • 21. Limited Content production capacity
    • 22. Need of continuous changes in Support materials
    • 23. Previous experiences show that 80% of the support materials is exchangeable among NLBbUG members
    • 24. The awareness that only through collaboration a full set of support materials can be produced economically
    Which led to a common goal…
    9/25
  • 25. Bb9.1
    Common primary goal
    10/25
    To realize a complete set of Bb9.x reusable support-materials
  • 26. Content productioncollaboration
    The result of a few NLBbUG-meetings:
    - Decision to collaborate in Support-materials production
    - Named and prioritized set of > 200 Support-items
    - Basic template for a individual Support-item / Single
    - The decision was made to use a Google-apps environment
    - Agreement about production-and review methods / procedures
    - A production and review-crew (NLBbUG-members) was established
    • And a production timeline was set
    Content Productiontimeline
    Phase1 readybefore 24-03-2010 (48 items)
    Phase2 readybefore 30-04-2010 (166 items)
    Phase3 readybefore 20-08-2010 (110 items)
    Total ammount of Support-Singles: 324
    11/25
    For participants the produced supportcontent is free to use.
  • 27. Overview
    12/25
  • 33. When Bert is not @ work, he often plays in a jazzband….While drumming, his mind starts buzzing around…..
    Music…. Jukebox…. Singles….Support…. Items….Support-Singles in SupportJukebox
    the
    EUREKA
    moment
    13/25
  • 34. What makes it a Jukebox?
    Input for the Jukebox are the Support-singles
    It is a virtual device that contains all Bb Support-materials
    It allows you to search and find the a specific Support-item/single
    A supportsingle obtains one specific support-item
    Updating support-items is simply a matter of replacing one single, without shutting down the jukebox
    Custom made support is easily addable by creating and inserting a new single
    NLBbUG Support-singles
    Output are the Avans-converted Support-singles.Presented in our Wordpress-environment
    Avans Support-singles
    14/25
  • 35. How can a Bb-user reach the Jukebox?
    There are several entrances available:
    The help link in Blackboard
    Through the direct Jukebox-URL
    Module within Blackboard
    Facebook Widget
    15/25
  • 36. What kind of content types
    does the Jukebox contain?
    Content types:
    • Static documents in PDF format,
    • 37. Illustrated html how-to instructions
    • 38. Screencasts
    • 39. External sources
    • 40. Tutorials
    • 41. But also organizational information, like “how to change my password”
    • 42. and… Polls
    16/25
  • 43. Exchangeability and reusability…
    • The empty Wordpress-based Jukebox-facility (incl. Plugins) is reusable
    • 44. It’s easy to export the Support-items database to an XML-file;XML-files can easily be imported into another Wordpress environment or exchanged into another playerplatform
    • 45. The only thing to do besides that, is to make sure the files, pictures and movies are also migrated (FTP)
    17/25
  • 46. The Jukebox-user in action
    • I can easily search for a support-item
    • 47. If I want a hardcopy I can simply print the Support-single
    • 48. I can give feedback on the support-singles through comments
    • 49. Also I can rate specific Support-singles
    • 50. I can submit a request for a new support single
    • 51. Through polls I can give my opinion about certain subjects
    • 52. Soon they also offer me the option to get a “theme-based manual on request” (Portfolio, Grade book, top5 how-to use issues )
    18/25
  • 53. Overview
    19/25
  • 59. Lessons learned
    • When there will be a major migration, this will be a practical way to realise support materials
    • 60. Collaboration is a valuable manner to get results
    • 61. Content Co-creation is also fun
    • 62. It’s important to separate Content issues and Content-player
    • 63. The Support-Jukebox operates independent from Blackboard, so when Bb is offline support and communication is still available
    20/25
  • 64. Overview
    21/25
  • 70. The Road ahead?
    We look beyond the borders of Blackboard usagefor our organization, the Jukebox can be a self-service resource of help and instructions for other items than Blackboard
    The future will be a “one-stop-shopping” place
    • Think of the use of a Xerox Machine
    • 71. Office instructions
    • 72. Video-editing support
    • 73. E-mail Support
    • 74. Or many other uses which are not yet within our vision
    22/25
  • 75. Overview
    23/25
  • 81. Thankyouforyourattention.AnyQuestionssofar?
    24/25
  • 82. Thank You
    Bert Frissen
    Avans University of applied sciences
    hma.frissen@avans.nl
    @friszb
    Rick Dijs
    Avans University of applied sciences
    mp.dijs@avans.nl
    @AvansSupport
    Special thanks to JiskaMemelink for assisting Avans. Graphics by Rick Dijs