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Avans leeds-2011-jukebox-slideshare
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Avans leeds-2011-jukebox-slideshare
Avans leeds-2011-jukebox-slideshare
Avans leeds-2011-jukebox-slideshare
Avans leeds-2011-jukebox-slideshare
Avans leeds-2011-jukebox-slideshare
Avans leeds-2011-jukebox-slideshare
Avans leeds-2011-jukebox-slideshare
Avans leeds-2011-jukebox-slideshare
Avans leeds-2011-jukebox-slideshare
Avans leeds-2011-jukebox-slideshare
Avans leeds-2011-jukebox-slideshare
Avans leeds-2011-jukebox-slideshare
Avans leeds-2011-jukebox-slideshare
Avans leeds-2011-jukebox-slideshare
Avans leeds-2011-jukebox-slideshare
Avans leeds-2011-jukebox-slideshare
Avans leeds-2011-jukebox-slideshare
Avans leeds-2011-jukebox-slideshare
Avans leeds-2011-jukebox-slideshare
Avans leeds-2011-jukebox-slideshare
Avans leeds-2011-jukebox-slideshare
Avans leeds-2011-jukebox-slideshare
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Avans leeds-2011-jukebox-slideshare

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This is the SupportJukebox presentation held @ BbTLC11 in Leeds on the 13th of april

This is the SupportJukebox presentation held @ BbTLC11 in Leeds on the 13th of april

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  • 1. My Blackboard has Changed, Please Help? <br />Tip:Go to the <br />Blackboard Support Jukebox <br />for Bb Learners On-the-Go<br />With gratitude to Blackboard (EMEA) <br />for sponsoring the collaborative content creation activities by supplying us <br />with an “out of the box” installation of Bb 9.1.<br />
  • 2. Overview<br /><ul><li> Intro
  • 3. The Collaboration Context
  • 4. The BbSupportjukebox
  • 5. Lessons learned
  • 6. The Roadahead
  • 7. Questions?</li></ul>2/25<br />
  • 8. Avans UniversityFacts and Figures<br />3 cities Breda, Tilburg and ‘s-Hertogenbosch (19 educational units)<br />3 Xplora Learning centers<br />25000 current VLE Blackboard users<br />10 year Blackboard history<br />Currently using Bb Learn 9.1 <br />(with CMS Course Delivery, Community Engagement, Content Management)<br />&gt; 8000 Bb basic-portfolio’s<br />Active member of Dutch speaking Bb User Group (NLBbUG )<br />Bert FrissenTeam coordinator Virtual-Learning Support<br />Rick DijsVLE Bb-Admin<br />3/25<br />
  • 9. Overview<br /><ul><li> Intro
  • 10. The Collaboration Context
  • 11. The BbSupportjukebox
  • 12. Lessons learned
  • 13. The Road ahead
  • 14. Questions?</li></ul>4/25<br />
  • 15. What is NLBbUG?<br />NLBbUG Dutch speaking Bb user group<br />The origin of the content<br />In the Dutch-speaking countries every institute was creating their<br />own Support-material, all in different data-formats…<br />5/25<br />
  • 16. Where is NLBbUG located?<br />6/25<br />Well, see that little red circle?<br />
  • 17. Participants<br />Overview of all NLBbUG<br />participating institutes<br />Amsterdam<br />Bruxelles<br />7/25<br />
  • 18. Participants<br />Overview of all NLBbUG<br />participating institutes<br />Amsterdam<br />Bruxelles<br />8/25<br />
  • 19. Motivation for collaboration<br /><ul><li> Same Bb 9.x migration plans
  • 20. Shared Momentum (Migration Timelines overlap)
  • 21. Limited Content production capacity
  • 22. Need of continuous changes in Support materials
  • 23. Previous experiences show that 80% of the support materials is exchangeable among NLBbUG members
  • 24. The awareness that only through collaboration a full set of support materials can be produced economically</li></ul>Which led to a common goal…<br />9/25<br />
  • 25. Bb9.1<br />Common primary goal<br />10/25<br />To realize a complete set of Bb9.x reusable support-materials <br />
  • 26. Content productioncollaboration<br />The result of a few NLBbUG-meetings:<br />- Decision to collaborate in Support-materials production<br />- Named and prioritized set of &gt; 200 Support-items <br />- Basic template for a individual Support-item / Single<br />- The decision was made to use a Google-apps environment<br />- Agreement about production-and review methods / procedures<br />- A production and review-crew (NLBbUG-members) was established<br /><ul><li> And a production timeline was set</li></ul>Content Productiontimeline<br />Phase1 readybefore 24-03-2010 (48 items)<br />Phase2 readybefore 30-04-2010 (166 items)<br />Phase3 readybefore 20-08-2010 (110 items)<br />Total ammount of Support-Singles: 324<br />11/25<br />For participants the produced supportcontent is free to use.<br />
  • 27. Overview<br /><ul><li> Intro
  • 28. The Collaboration Context
  • 29. The BbSupportjukebox
  • 30. Lessons learned
  • 31. The Road ahead
  • 32. Questions?</li></ul>12/25<br />
  • 33. When Bert is not @ work, he often plays in a jazzband….While drumming, his mind starts buzzing around…..<br />Music…. Jukebox…. Singles….Support…. Items….Support-Singles in SupportJukebox<br />the <br />EUREKA<br />moment<br />13/25<br />
  • 34. What makes it a Jukebox?<br />Input for the Jukebox are the Support-singles<br />It is a virtual device that contains all Bb Support-materials<br />It allows you to search and find the a specific Support-item/single<br />A supportsingle obtains one specific support-item<br />Updating support-items is simply a matter of replacing one single, without shutting down the jukebox<br />Custom made support is easily addable by creating and inserting a new single<br />NLBbUG Support-singles<br />Output are the Avans-converted Support-singles.Presented in our Wordpress-environment<br />Avans Support-singles<br />14/25<br />
  • 35. How can a Bb-user reach the Jukebox?<br />There are several entrances available:<br />The help link in Blackboard<br />Through the direct Jukebox-URL<br />Module within Blackboard<br />Facebook Widget<br />15/25<br />
  • 36. What kind of content types <br />does the Jukebox contain?<br />Content types:<br /><ul><li> Static documents in PDF format,
  • 37. Illustrated html how-to instructions
  • 38. Screencasts
  • 39. External sources
  • 40. Tutorials
  • 41. But also organizational information, like “how to change my password”
  • 42. and… Polls</li></ul>16/25<br />
  • 43. Exchangeability and reusability…<br /><ul><li>The empty Wordpress-based Jukebox-facility (incl. Plugins) is reusable
  • 44. It’s easy to export the Support-items database to an XML-file;XML-files can easily be imported into another Wordpress environment or exchanged into another playerplatform
  • 45. The only thing to do besides that, is to make sure the files, pictures and movies are also migrated (FTP)</li></ul>17/25<br />
  • 46. The Jukebox-user in action<br /><ul><li>I can easily search for a support-item
  • 47. If I want a hardcopy I can simply print the Support-single
  • 48. I can give feedback on the support-singles through comments
  • 49. Also I can rate specific Support-singles
  • 50. I can submit a request for a new support single
  • 51. Through polls I can give my opinion about certain subjects
  • 52. Soon they also offer me the option to get a “theme-based manual on request” (Portfolio, Grade book, top5 how-to use issues )</li></ul>18/25<br />
  • 53. Overview<br /><ul><li> Intro
  • 54. The Collaboration Context
  • 55. The BbSupportjukebox
  • 56. Lessons learned
  • 57. The Road ahead
  • 58. Questions?</li></ul>19/25<br />
  • 59. Lessons learned<br /><ul><li>When there will be a major migration, this will be a practical way to realise support materials
  • 60. Collaboration is a valuable manner to get results
  • 61. Content Co-creation is also fun
  • 62. It’s important to separate Content issues and Content-player
  • 63. The Support-Jukebox operates independent from Blackboard, so when Bb is offline support and communication is still available</li></ul>20/25<br />
  • 64. Overview<br /><ul><li> Intro
  • 65. The Collaboration Context
  • 66. The BbSupportjukebox
  • 67. Lessons learned
  • 68. The Road ahead
  • 69. Questions?</li></ul>21/25<br />
  • 70. The Road ahead?<br />We look beyond the borders of Blackboard usagefor our organization, the Jukebox can be a self-service resource of help and instructions for other items than Blackboard<br />The future will be a “one-stop-shopping” place<br /><ul><li> Think of the use of a Xerox Machine
  • 71. Office instructions
  • 72. Video-editing support
  • 73. E-mail Support
  • 74. Or many other uses which are not yet within our vision</li></ul>22/25<br />
  • 75. Overview<br /><ul><li> Intro
  • 76. The Collaboration Context
  • 77. The BbSupportjukebox
  • 78. Lessons learned
  • 79. The Road ahead
  • 80. Questions?</li></ul>23/25<br />
  • 81. Thankyouforyourattention.AnyQuestionssofar?<br />24/25<br />
  • 82. Thank You<br />Bert Frissen<br />Avans University of applied sciences<br />hma.frissen@avans.nl<br /> @friszb<br />Rick Dijs<br />Avans University of applied sciences<br />mp.dijs@avans.nl<br /> @AvansSupport<br />Special thanks to JiskaMemelink for assisting Avans. Graphics by Rick Dijs<br />

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