Stargel Office Solutions: The Week in Imaging - Elite Dealer
The ultimate source for news, information and commentary on all things imaging. The Week In IMAGING GNIGAMIStargel Office Solutionswww.stargel.com, www.starmanagedservices.comHeadquarters: Houston, TXYear Founded: 1987Number of Employees: 90Approximate Yearly Revenues: $20-$25 millionMost signiﬁcant accomplishment this year: Launching the Star Managed Services Division inJanuary of 2011 and incorporating and launching an MNS offering in this division in late 2011, early 2012.Primary Hardware & Solutions Vendors & Services: Toshiba, Lexmark, HP, Oce, Kip, MBM, Docuware, Drivve, ReRite, eCopySomebody’s growing and that somebody is Stargel Office Solutions who have seen their managed print services business grow by 35 percent overthe last three years while managed network services has grown by a whopping 100 percent, and professional services by 30 percent.After celebrating 25 years in business, Stargel’s customers continue to count on them because of their knowledge, integrity, and sterling reputation.“We offer flexible programs to meet our customer’s needs and always strive for an outstanding ‘experience’ when they interact with any of ourdepartments,” says Jack Stargel, president.What Stargel offers is what every good dealership should—sales reps that show integrity and knowledge, knowledgeable and polite service techs,and customer service and accounting employees that work diligently to help customers with any outstanding questions or concerns.What impresses us about Stargel is the way they are constantly trying to find ways to elevate their service to the next level. “We provide a 90-minuteresponse time for our "Customer for Life" program that pays our customers for every minute we are late up to 100 percent of their bill for that month,”reports Stargel.Asked about the biggest challenge the dealership has faced of late, Stargel replies, “Our biggest challenge was how to penetrate our own customerbase with new and innovative offerings. We struggled with training our core reps with how to present and close our MPS & MNS offerings.”To meet that challenge Stargel launched a new division with its own P&L and employees. “Our Star Managed Services department incorporates ourMPS, MNS, Software and Professional Services and is on track to bill close to $3 million dollars in 2012,” boasts Stargel.That’s what we call meeting a challenge!It’s been a good year overall for Stargel and contributing to that positive outlook is a big deal from earlier this year when the dealership landed anInternational company. By July 1 they’d already billed them for $1.9 million in hardware yet have only implemented about 40 percent of thecompany’s entire fleet.A valued member of the community Stargel consistently donates equipment and services to Salvation Army and Boys Scouts of America anddonates money and sponsors events with Texas Childrens Hospital in excess of $35,000 a year. In addition Stargel’s sales department volunteers timeduring the holidays to work with a local charity to pass out gifts to underprivileged children and families. Plus Stargel’s accounting departmentcollects over $2,000 a year in new toys for the Marines Toys for Tots program.If you know Jack Stargel you know he’s looking towards the future and reports the company continues to invest in training and infrastructure tomake sure the dealership can successfully compete against both traditional hardware dealers and VARs trying to compete in the office technologyspace. Investments in the Star Managed Services division and a new partnership to help promote a Managed Services approach to our sales alsoposition Stargel for future success.But here in the present Stargel is once again deserving of Elite Dealer status.
The Week In IMAGINGThe ultimate source for news, information and commentary on all things imaging. www.theweekinimaging.com