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Embedding peer support into the workforce, 23 September 2011
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Embedding peer support into the workforce, 23 September 2011

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A copy of the presentation Andy and me gave at Capita's Workforce Development Conference on 23 September, talking about the value of peer-led approaches in both developing and delivering social care …

A copy of the presentation Andy and me gave at Capita's Workforce Development Conference on 23 September, talking about the value of peer-led approaches in both developing and delivering social care support.


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  • 1. Embedding peer support into the workforce 26 September 2011 Rich Watts, ecdp – Director of Policy & Development Andy Crowe, ecdp connects – Peer Adviser
  • 2.
    • The right environment: a partnership between ecdp and Essex County Council
    • Putting the partnership into practice
    • Andy’s experience
    • Establishing / maintaining peer-led framework
    • The added value of peer-led approaches
    Aims of presentation Embedding peer support into the workforce 26 September 2011
  • 3.
    • Facilitates a space for creativity and innovation through coproduction
    • For a finite period – to March 2013
    • Demonstrated intent through senior level secondment
    • Buy-in and sign-off at all levels:
      • Political
      • Senior leadership
      • Operational management
    Embedding peer support into the workforce 26 September 2011 Strategic Partnership
  • 4.
    • Commissioners keen to have an independent service
    • Support planning operating model
      • Quality measures identified / developed by users
      • Contract specification based on quality measures
      • Peer-led delivery through ecdp
    • Results:
      • 16% of LA support plans = cash payment
      • 100% of ecdp support plans = cash payment
      • More efficient service delivery:
        • Less visits
        • Less administration
        • Stronger service user-led process
    Partnership into practice: Support Planning Embedding peer support into the workforce 26 September 2011
  • 5.
    • Engagement and consultation phase
    • Bid development in co-production with statutory partners
    • SUs at every level of project governance
        • Chair of Programme Board
        • Service User Reference Group
        • Member of Core Delivery Team
    • Trailblazer delivery, having secured the DACO
        • Peer-led IAG
        • Peer-led support planning
        • Peer-led reviews
    Partnership into practice: Right to Control Embedding peer support into the workforce 26 September 2011
  • 6.
    • User-led organisation = peers (disabled people) all the way through the organisation
      • 100% Management Board
      • 100% Senior Leadership
      • 52% all staff
      • 89% frontline service staff
    • What types of services are peers delivering?
      • Information, Advice and Guidance
      • Support Planning
      • Potential for social care reviews (through RtC)
    • Fundamentally different perspective on delivering the service
    Harnessing lived experience / peer support Embedding peer support into the workforce 26 September 2011
  • 7.
    • The difference my lived experience perspective brings
    • How that perspective has made a difference in other people’s lives
    Andy’s experience Embedding peer support into the workforce 26 September 2011
  • 8.
    • Good recruitment, employment and retention policies
    • Volunteering pathways
      • ecdp not just delivering services, but representing disabled people
      • ecdp insight establishes virtuous circles
    • Peer-led training
      • Supported by Department of Health
      • Sustained by ecdp
    Establishing the peer framework Embedding peer support into the workforce 26 September 2011
  • 9. Peer support in the round Embedding peer support into the workforce 26 September 2011 Capture market intelligence Facilitate peer support 121 support services ecdp
  • 10.
    • Peer-led development and delivery
      • Better outcomes for service users
      • Better value for local authorities
    • Starts to change the workforce landscape
      • Increases the informal workforce
      • Employment pathways for service users
    • Informs:
      • Commissioning processes
      • Market intelligence
    Summary: peer support and delivery adds value Embedding peer support into the workforce 26 September 2011