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Desktop integration & ECM
 

Desktop integration & ECM

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Presentatie gegeven op de IOD 2008 tbv desktop integratie en ECM (Enterprise Content Management) omgevingen zoals IBM FileNet. Uitleg over zowel Lotus ECM Quickr alswel een custom oplossing voor ...

Presentatie gegeven op de IOD 2008 tbv desktop integratie en ECM (Enterprise Content Management) omgevingen zoals IBM FileNet. Uitleg over zowel Lotus ECM Quickr alswel een custom oplossing voor Philips

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Desktop integration & ECM Desktop integration & ECM Presentation Transcript

  • Extend FileNet With Email & Desktop Integration and Web 2.0 Collaboration Session: 1181A; Friday 6 June, 2008 10:00 - 10:45 hrs The Hague – World Forum - Yangtze 1
  • Introduction Rob van Gils Enterprise Content Management Consultant – Lotus & Portal  +31 (0)6 22997345 Richard van Delft Enterprise Content Management Delivery manager – Lotus & Portal  +31 (0)6 54265474 Willem van Tol Philips IP&S Program manager ICT  +31 (0)6 10756296
  • Desktop integration & Collaboration 2.0 End-to-end content and collaboration solution Session: 1181A; Friday 6 June, 2008 10:00 - 10:45 hrs The Hague – World Forum - Yangtze 1
  • Agenda Introduction Introduction 1 Desktop integration & Collaboration 2.0 3 Solution overview: Lotus Quickr Desktop integration & Collaboration 2.0 2 4 Demo: Lotus Quickr Connectors 5 Implementation scenario at Philips IP&S
  • Introduction: Atos Origin Global Service Lines
    • ECM results
    • #1 in the ECM marketplace @ the Netherlands
    • ECM on of the worldwide key solutions of Atos Origin
    • 1 of the worldwide design partners for Lotus Quickr connector for FileNet
    • Olympic results
    • Highly successful ATHENS 2004 and Torino 2006 Games – contract extended until 2012
    • Preparations well underway for Beijing 2008
    • Nobody notice the technology…exactly the way it should be!
    ATOS ORIGIN ATOS CONSULTING SYSTEM INTEGRATION MANAGED OPERATIONS
  • Enterprise Content Management Content is everywhere & anywhere Lotus SameTime Collaboration BPM Business Process Management Offline support Lotus Quickr Record Management Document Management Mobile support Office Suites Windows Explorer Lotus Notes SharePoint Chat Knowledge Management Connecting Archiving ECM WIKI BLOG Basic Content Services End users perspective is key for success Workflow Management Network storage
  • Business issues and content-intensive initiatives The Enterprise Costs Compliance Collaboration Communication ECM scope: Supporting Product lifecycle Advertising Marketing & Promotion Customer support Inf. Worker productivity & Knowledge Mgmnt Improve market agility Improve backoffice productivity Meet compliance mandates
  • Business issues and content-intensive initiatives ... supported by ECM components Costs Compliance Collaboration Communication Atos Origin Core ECM services Atos Origin ECM-related services Atos Origin Extended ECM services ECM scope: Content Management (docs, eforms, Digital assets) Doc-Centric Collaboration Portal & Collaboration Email archiving Search Capture Records Management (incl archiving) Human BPM (Workflow, business Rules) ERP & Fixed doc (IDARS) archiving Output Management Identity Management Application BPM Network Infrastructures Security ERP Email Infrastructure Content Integration Business Intelligence
  • Agenda Desktop integration & Collaboration 2.0 2 Desktop integration & Collaboration 2.0 Introduction 1 Desktop integration & Collaboration 2.0 3 Solution overview: Lotus Quickr 4 Demo: Lotus Quickr Connectors 5 Implementation scenario at Philips IP&S
  • WEB 2.0
    • Work environments are more complex
      • Matrix, organizational changes, etc.
    • Increasing specialized knowledge
    • More interactions with unknown people
    • X% will retire in the next years, need for the ‘Google’ generation
    WEB2.0 reasons for organizations
    • Blogs
    • Wiki’s
    • RSS, ATOM feeds
    • Mashups
    • Tagging
    WEB 2.0 technology that matters WEB 2.0 can help you to implement a successful ECM strategy What, why, for me
    • Virtual communities
    • Transparent
    • Always on, Pervasive
    • User is ‘in Control’
    WEB 2.0 characteristics
    • Combining content, collaboration within a web-based, rich user experiences
    • Work together across geographies, work styles and operating systems
    • Easy to learn and more simple to use
    Delivers organizations the ability to:
  • Documents: Creating & Usage ECM Service bus With your daily used tools Network drive | Collaboration platform | ECM platform Creation & Usage Creation Storage End-user desktop
  • Documents: Creating & Usage With your daily used tools Creation & Usage Storage ECM Service bus
    • End-user benefits
    • Content Management is integrated on the spot
    • The storage layer is transparent
    • IT benefits
    • Ability to federate storage and archiving methods/media
    • Content is less duplicated
    • Business benefits
    • Ability to provide Records Management (Compliance) and Process management
    • Governance model for ECM
  • Agenda Desktop integration & Collaboration 2.0 Desktop integration & Collaboration 2.0 2 Introduction 3 Solution overview: Lotus Quickr 1 Solution overview: Lotus Quickr 4 Demo: Lotus Quickr Connectors 5 Implementation scenario at Philips IP&S
  • Lotus Quickr provides a universe of capabilities… Quickr Connectors Shared Content Team Workspaces Anywhere, Anytime Workflow Wikis Team Blogs Business templates Quickr Services Library management, check in & out, version control, views, security, custom meta-data for a variety of business content types Self-service, customizable team sites with an extensible infrastructure (membership mgmt, search capabilities), that support a full team lifecycle A collection of reusable collaborative components (libraries, calendars, tasks, blogs, lists, Web content authoring...) to build powerful applications Templates for immediate out-of-the-box value and support of common business processes, including Innovation Place, project & meeting management Basic workflow for notification and approval Offline services, extranet access, versatile portlets, to expand and facilitate collaboration * - Requires separate purchase; supported in future release of Lotus Quickr Lotus Domino IBM JCR IBM FileNet * SharePoint * Other Quickr Content Stores
  • Lotus Quickr - Connectors
    • MS Office (Word, Excel PowerPoint)
    • Outlook
    • Windows Explorer
    • Lotus Quickr/ MS SharePoint
    • JSR168 portlet
    • RSS feeds
    • Lotus Symphony/Open Office
    • Lotus Notes
    • Lotus SameTime
    Desktop integration
  • Agenda Desktop integration & Collaboration 2.0 Desktop integration & Collaboration 2.0 2 Introduction 3 Solution overview: Lotus Quickr 1 4 Demo: Lotus Quickr Connectors Demo: Lotus Quickr Connectors 5 Implementation scenario at Philips IP&S
  • Demo environment
    • Clien side:
    • Quickr Connectors 8.1.0.90
      • Hotfix, seperate download and install
    • MS Office 2003 SP3
    • MS Outlook 2003 SP3
    • Lotus Notes 8.0.1
    • Server side:
    • Domino server 8.0.1
    • Lotus Quickr 8.1
    Hardware and software configuration
  • Lotus Quickr demo Lotus Quickr Lotus Quickr overview, introduction Microsoft Explorer Lotus Quickr Document repository operations Microsoft Office Lotus Quickr integration into common desktop tools Lotus Notes & Outlook connector Integration into the Lotus Notes 8.0.1 email live demonstration
  • Lotus Quickr templates
    • Free downloads from SNAPSS.com
    • QActivities : Activities Integration, Web 2.0 Theme
    • QAnnounce : Corporate Communications Management
    • QContacts : Contact Management
    • QProject : Project Management
    • QIdeas : Ideas and Innovation
    • QIssues : Issues Escalation, Workflow and Management
    • QMeeting : Meeting and Agenda Management
    • QPhotos : Image Repository
    • QPresent : Collaborative Presentation Development
    • QSurvey : Dynamic Surveys
    • QSite : All-In-One, plus a Blog and Wiki
    • AnyPlace SiteMap
    • Blog
    • Wiki
    • Project teamplace
    • Many more…
    End users can create custom team workspaces using flexible
  • Microsoft Office Connector
    • Functionality
    • Open and save documents into library or team workspace
    • Assign document properties (meta-tags)
    • Integrate with workflow for approval routing
    • Integrate with “dogear”* for tagging
    • Benefits
    • Create and share documents naturally
    • Use your editor of choice (no forced upgrade)
    • Technical specs
    • Microsoft Office 2007, XP, 2003, 2000, …
    • Lotus Symphony
    Facilitates collaborative document authoring and version management… * Requires purchase of Lotus Connections
  • Microsoft Windows Explorer Connector Makes it easy and natural to move content to collaborative environment…
    • Functionality
    • Drag and drop content from local system to libraries, team workspaces and your ECM system(s)
    • Integrated action menu
    • Meta data is shown
    • Security is controlled
    • Benefits
    • Navigate content through familiar tree interface
  • Lotus Notes Connector
    • Functionality
    • Open and save attachments into library or team workspace
    • Replace e-mail attachments with shared links
    • Integrated into file menus and right click
    • Reminder prompt encourages participation
    • Drag & Drop functionality (>8.0)
    • Benefits
    • Reduce mail file sizes
    • Minimize different copies
    • Technical specs
    • Supports Lotus Notes 6.5, 7& 8
    Helps reduce e-mail attachments, content duplication, and “version anxiety”…
  • Lotus Sametime Connector
    • Functionality
    • Navigate content through a simple tree interface
    • Send links in chats
    • Invite colleagues to download the connectors
    • Benefits
    • Quick contextual access to shared documents
  • Agenda Desktop integration & Collaboration 2.0 Desktop integration & Collaboration 2.0 2 Introduction 3 Solution overview: Lotus Quickr 1 4 Demo: Lotus Quickr Connectors Implementation scenario at Philips IP&S 5 Implementation scenario at Philips IP&S
  • FileNet April 08, 2008 W. van Tol Philips Intellectual Property & Standards
  • Corporate Technologies (CT) CTO-Philips CFO HRM CTO Office Bus.Dev. Innov.Excell Technology Incubator Healthcare Incubator Lifestyle Incubator Molecular Diagnostics Research Applied Technologies IP&S Innovation Campus
    • Philips Intellectual property & Standards (IP&S)
    • IP&S is a leading industrial IP organization providing
    • world class IP solutions to Philips’ businesses
    • to support their growth and competitiveness
    • Strong global presence: 500 people in 26 offices in 17 countries
    • 60,000 patents
    • 29,000 trademarks
    • 43,000 designs
    • 2,000 domain names
  • Requirements for: Mail2FileNet Yes No Single user screen Yes No Single Sign-On Yes No User’s own credentials to search only authorized users have access to the information No Yes Proxy user to search creates a security risk of confidential information Yes No Document to Record link supported (Diams) Yes Yes Folder to Folder link supported Yes No Search, Browse/List folders Yes No Multiple folders archive Yes No Hi Fidelity, native format Yes No Relationship Documents and attachments Yes No Deployment; No local PC software installation required Custom Solution FileNet Solution Description
  • Documents: Creating & Usage Communication layer With your daily used tools ECM Platform Usage Bulk upload Scanning via Post office (500/day) Search via IP applications Search via Workplace Individual Email upload (>100/day)
  • Front-end change: from Notes 2 Outlook mail Main Changes Possibility to store all attachments or none Store as *.pdf file Batch transfer Lotus Notes front-end Extra confirmation window Much more logging Possibility to store attachments separately Store as *.msg file (native format) On-line transfer MS-Outlook front-end
  • The user perspective FileNet button in Lotus Notes toolbar
  • The user perspectice 1) Select Business Archive 4) Submit to Filenet 2) Select Business Archive Folder and Document Class 3) Add selection to Folder list
  • Results for ECM desktop integration
    • Usage statistics:
    • Total active users: 190 users (40%) around the world
    • Average of 300-400 document uploads a day
    • Average of 4 GB archived per month
    • Solution strengths:
    • Flexible front-end in technical architecture
    • ‘One-click’ archive option for multiple selected emails.
    • Business benefits:
    • Efficient link between email system and FileNet
    • Integration into daily used tool (mail)
    • Higher consistency in storage method for individual uploads
  • Questions?
  • Other session for you interest
    • Collaboration & End2End Content management
      • Tue 3/jun: Making Better Decisions, Faster with Lotus Quickr, ECM and BPM
      • Tue 3/jun: Bring IBM FileNet P8 ECM to Microsoft Office SharePoint
      • Wed 4/jun: Unlocking the Hidden Value of Your ECM System with Lotus Quickr
      • Thur 5/jun: Team Based Document Management meets Enterprise Content Management
      • Fri 6/jun: Maximize Your Collaborative Content with New OmniFind Enterprise Search
    • Other Atos Origin topics:
      • Wed 4/jun: Improve Business Performance of Insurance Companies with Filenet P8
      • Thu 5/jun: Combining Collaboration, ECM & BPM to Accelerated Processes
  • Thank you See download option on IOD website Session: 1181A