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Leveraging Self-Service Applications
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Leveraging Self-Service Applications


This session will discuss the advantages of pairing self-service portals with critical employee functionality in online benefit enrollment and time and attendance tracking that effectively reduces …

This session will discuss the advantages of pairing self-service portals with critical employee functionality in online benefit enrollment and time and attendance tracking that effectively reduces costs and improves the data quality in HCM solutions. We will discuss and highlight the potential ROI, areas for cost savings and demonstrate the ease of use and integration to packaged HR solutions and legacy systems.

Published in Business , Technology
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  • 1. Leveraging Self-Service Applications to Improve Efficiencies &
    Increase Data Accuracy
    Empowering Employees – Improving Operations
    Scott Tiedemann
    Al Burroughs
    July 20, 2011
  • 2. Agenda
    What is Self-Service
    Assessing Potential Returns
    Q & A
  • 3. LBi Software
    Over 20 years Human Capital Management Focus
    Experience with Packaged Software Solutions
    Active Participant in Quest & RUG Events
    Team culture – average tenure is 9 years
    Platform independent
    Process oriented
  • 6. What is a Self-Service Application
    An application that:
    • Allows the end-user (employee) to perform certain functions themselves:
    Changes to direct deposit
    Updates to tax forms
    • Expands on an existing HR solutions
    • 7. Accesses existing data in HCM solutions
  • Self-Service AppsGoals
    Automate manual processes
    Eliminate paper based systems
    Provide custom information
    • New business functionality
    • 8. Increases convenience
    • 9. Improves data accuracy
  • Benefits of Self-Service
    Extends the reach of the solution to include:
    • More users
    • 10. More functionality
    Reduces costs
    Fast delivery
    Reduces complexity
    Adds business flexibility
    Increases user adoption
  • 11. Web Based Self-Service
    Potential for greatest ROI
    Reduces calls/visits to HR
    Questions answered online
    Costs up to 40% less than a call or visit
    Better communications
    Less confusion, fewer questions
    Better decisions
    Only 20% select new benefit options
    Drive employees to better fit on plans
  • 12. Cost Reduction Through Self Service Strategies
  • 13.
  • 14. Chrysler Digital Owner Manuals
    Starting in 2010
    DVD based owners manuals
    Eliminates 930 tons of paper
    Saves 20,000 trees
    Copies available online
    Adds new Video features
  • 15. Wiki Technology in Business
  • 16. Self-Service Expectations
    Used to be nice-to-have
    Familiar concept:
    Online Banking
    Online Shopping
    Self Service payback
    Employee satisfaction/retention
    Searchable knowledge bases
    Reduction in costs
  • 17. Employee Self-Service
    Browser Based access via
    Integrated to HR
    Personal Information
    Time & Attendance
  • 18. Payroll
    View Paycheck
    View W2
    W4 Election
    Tax Implications
    What-If Capabilities:
    Retirement modeling
    W2 modeling
    Tax impact on take home pay
  • 19. Basic W-2 Access
  • 20. Expanded Access
  • 21. Expanded Access
  • 22. Benefits Access
    New Employee Enrollment
    Existing Employee Maintenance
    Up to Date Summaries
    Health and Welfare
    401K Review
    Link to Provider Site
  • 23. Benefits Access
  • 24. Time & Attendance
    Track PTO
    Sick Days
    Jury Duty
    Personal Days
    Manage Time Sheets
    Submit Time Sheets
  • 25. Time Card Management
  • 26. Employee Advantages
    I can access my data:
    when I have the time
    When I have the need
    Access Payroll Information
    Earnings & Tax History
    Extremely Convenient
    Time savings
  • 27. Employee Advantages
    Enroll in employee programs
    Benefits and Training
    Access and submit/approve timecards
    View accrued vacation time
    Submit Time-off Requests for Manager's Approval
  • 28. Company Advantages
    Automate costly processes online
    Reduce dependencies on paper forms
    Improved data accuracy
    Increase Efficiencies
    Improve Employee Satisfaction
    More control
    Better service
  • 29. Automated HR HelpdeskVirtual HR
    Employee Questions/Problems
    Benefit coverage
    Payroll problems
    Access to HR Specialist
    Common Problems FAQ
    HR Handbook Online
  • 30. Questions
  • 31. Thank You!
    Al Burroughs
    For more information: