Leveraging Bolt-on Application Technology to Drive HCM Efficiencies - Presented at the Philadelphia RUG meeting on December 9, 2009 by LBi

Leveraging Bolt-on Application Technology to Drive HCM Efficiencies Empowering Employees – Improving Operations Al Burroughs Mike DeNezzo Scott Tiedemann LBi Software December 9, 2009

Agenda
Introductions
Bolt-on Applications Defined
Current Economic Drivers
How to Integrate Bolt-on Apps
Advantages of Bolt-on & Self-Service Apps
Examples
Q & A

LBi Software
Headquartered in Woodbury, Long Island
20 years Human Capital Management Focus
Experience with Packaged Software Solutions
Oracle
PeopleSoft
Active Participant in SNUG & Rug Events
Team culture – average tenure is 9 years
Platform independent and process oriented

What is a Bolt-On Application?
Custom application that can:
Expand existing HCM solution
Modify existing HCM solution
Replace existing legacy bolt-on
Accesses data in existing HCM solution

Reasons for a Bolt-On Application
New business functionality
Extend reach of HCM solution
Automate manual processes
Custom information
Security concerns

Benefits of Bolt-ons
Extends the reach of the solution to include:
More users
Additional functionality
Increases user adoption
Reduces costs
Fast delivery
Reduces complexity
Adds business flexibility

Leverage Your Investment
Build on existing applications
Provide custom:
Decision support processes
Analytics and/or scorecards
Performance tracking
Integrate with self-service portals
Convenient internet access

Current Economic Conditions
Current Business Directions
Navigate current economy
Still a recession?
Turning around?
Prepare for economic turn around
Reduce costs
Retain key talent
Employer Concerns: “ Employers are still struggling to find that magic formula for controlling costs” *From Deloitte’s Benefits Reward Survey

Cost Reduction Through Self Service Strategies

Challenges for US Employers

Self Service Options
PeopleSoft Portal
PeopleSoft e-Apps
Bolt-on Applications
Mixtures – “Best of Breed”

Improve Employee Self Service
PeopleSoft Basic Portal
Comes with PeopleTools
Limited to licensed PS applications
PeopleSoft Enterprise Portal
General purpose portal solution
Need to register additional non-PS content

Improve Employee Self Service
PeopleSoft e-Apps
eBenefits - eCompensation
eDevelopment - eEquity
ePay - ePerformance
eProfile - eRecruit

Self-Service Advantages
Access payroll information
Earnings & tax history
Withholdings
Change information as needed
Personal information
Benefits
Payroll preferences

Self-Service Advantages
Enroll in employee programs
Benefits and Training
Access and approve timecards
View accrued vacation time
Submit time-off requests for manager's approval

Company Advantages
Automate costly processes online
Increase efficiencies
HCM
Payroll
Improve data accuracy
Improve employee satisfaction
More control
Better service

Methods of Integration
Leverage PeopleSoft APIs and Web Services
Leverage Vendor Software as a Service (SaaS)
Direct Data Integration

Integrating Bolt-ons: PS APIs
Leverage PeopleTools:
Component Interface
Integration Broker
Integration Tools and Utilities
MultiChannel Framework
Internet technology
EDI Manager
Forms Routing
Open Query ODBC Driver and API
PeopleCode:
Application Messaging Class
Business Interlink Class
File Class
Internet Script Class (iScript)
Java Class

Integrating Bolt-ons: Direct Data
Integrate data directly using SQL and/or data extracts
JAVA/SQRs/COBOL/SQL

Expectations for Self Service
Automate manual functions
Build new transaction processing
Build decision support – knowledge bases

Why Web Based Self-Service?
Potential for greatest ROI
Reduces calls/visits to HR
Questions answered online
Better communications
Less confusion, fewer questions
Better decisions
24/7 Convenience
Online hand books and guides
Online forms

Return on Investment
Queries Answered Online
Costs up to 40% less than a call or visit
Better Benefit Communications
Only 20% select new benefit options
Drive employees to better fit on plans
24/7 Convenience
Online hand books and guides
Online forms

Chrysler Digital Owner Manuals
Starting in 2010
DVD based owners manuals
Eliminates 930 tons of paper
Saves 20,000 trees
Copies available online
Adds new video features
Tours
Tutorials

Self-Service Expectations
Used to be nice-to-have
Familiar concept:
Online Banking
Online Shopping
Amazon.com
Tirerack.com
Self Service payback
Employee satisfaction/retention
Searchable knowledge bases
Reduction in costs

Example: CaseManager
Improves Help Desk Support
Tracks calls and issues to resolution
Streamlines workflow
Provides resolution tracking and management

Automatic assignment and escalation of cases
E-mail integration – notifications and reminders
Employee entry of cases and case history view
CTI Support

Builds Knowledge Base
Can build on the fly
Stepping stone for creating FAQs
Road to Employee Self Service

PeopleSoft, SAP, Oracle, JD Edwards integration
Metrics to identify the reasons for calls, duration, resolution time, CSR effectiveness, training issues, etc.
Certified by SUN
MySQL Enterprise Certified program

CaseManager Demo!

Example: HR Portal
Personal Data Review
W-4 Modeling
Employee Stock Purchase
401(k) Administration
Life Insurance Elections
Personal Data Modifications

Example: HR Portal
“ Cafeteria-style" Health Benefits
Travel Reimbursement Benefits
Pension & Retirement Benefits
Links to Third Party Providers
Direct Deposit Elections & Modifications
Attendance - Submit Hours and Vacation

Example: Benefit Enrollment
Health and Welfare
benefit enrollment process
Browser based
Integrated with HCM
Contain health care costs with powerful decision support tools

Example: Benefit Enrollment
Benefit Enrollment Demo!

Questions
Kindly identify yourself and your company

Thank You!
Al Burroughs
LBi Software Engineering
For more information go to www.lbisoftware.com or
visit us in the exhibit area

Leveraging Bolt-on Application Technology to Drive HCM Efficiencies - Presented at the Philadelphia RUG meeting on December 9, 2009 by LBi

by LBi Software on Feb 08, 2010

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