LBi Software Self Service Solutions

Self Service Solutions Improve Productivity and Reduce Costs

Introduction to LBi Software
Employee Self Service Overview
ROI of Employee Self Service
Self Service Products
Q&A
Agenda

Established 1982
Focus on HCM
Products - Bolt-ons to HCM applications
Custom application development
10 year average tenure
Execution – planning & attention to detail
Platform-independent, process-oriented
LBi Software

Strengths
HCM business knowledge
Business support (reconciliation, audit, etc.)
PeopleSoft expertise
Customized solutions
Web 2.0 development
IVR/Speech recognition development
Handheld application development

HCM Solutions
Call/Case tracking and workflow
Time & Attendance tracking
Paid time off management
Employee self service portals
Benefit enrollment
Retirement projections
Position management workflow
Sales incentive modeling

PeopleSoft Expertise
Legacy integrations/conversions
Bolt-on applications
Custom solutions
Year End implementation
Payroll support
Benefits and BenAdmin management
Interfaces – web services or SQR/SQL
Implement security

Clients

Employee Self Service
Automates costly processes
Reduces cost
Saves time
Reliable
Convenient
Paperless
Automated workflow

Self Service Advantages
Increase Efficiencies
Reduce Administrative Costs
Fewer calls
Fewer HR visits
Eliminate printed forms/manuals
Improve Data Accuracy
Improve Employee Satisfaction
Convenient access
More control
Better service

Empower Employees
Direct access to HCM data and guides
Check information
Make corrections
Modify elections
Access to corporate training

Return On Investment
Reduces calls/visits to HR
24/7 convenience – on demand
Queries answered online
Costs up to 40% less than a call or visit
Better communications make for better decisions
Only 20% select new benefit options
Less confusion, fewer questions
Knowledgebases, wiki
Online handbooks and guides
Online forms

HR Help Desk Calls
As seen in Customer Support Management, the “Cost per Call” can range from $3.00 - $12.00.

Online Manuals/Guides
Wikis – Online guides reduce costs
Digital Car Manuals
Chrysler starting 2010*
DVD and online
Eliminates 930 tons of paper (20,000 trees)
New opportunity to reach customers
Tours
Tutorials
*From 9/21/09 Chrysler Group LLC press release, Chrysler Group LLC is First Automaker to Provide Digital Owners' Manuals

LBi SoftwareSelf Service Products
Benefit Enrollment – Web and IVR
Automated HCM Help Desk
Time and Attendance
Employee Portal

An HR help desk solution
Knowledgebase
Built-in work flow
Integrates with your HRMS
Email integration
Employee access
Employee surveys

A time and attendance tracking tool
Drag and drop interface
Manage PTO
Time entry
Integrates with your HRMS
Approval workflow
Integrates with Outlook and Notes calendars
PTO and time entry history

A health and welfare benefit enrollment process
Paperless enrollment
Email integration
Single sign-on
Dependent entry
Integration with HRMS
Integration with IVR
Online benefits guide

A self-service
portal
View paychecks
View W2/1099
View/update W4
Direct deposit
View/update personal data
Wealth modeling
Total Rewards
Knowledgebase

Questions/Answers

Contact Information
Gary Reuter, Vice President
516-921-1500 ext. 117
GReuter@LBiSoftware.com
Michael Denezzo, Account Manager
516-921-1500 ext. 137
MDennezzo@LBiSoftware.com
Scott Tiedemann, Product Manager
516-921-1500 ext. 119
STiedemann@LBiSoftware.com

LBi Software Self Service Solutions

by LBi Software on Jun 17, 2010

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LBi Software Self Service Solutions — Presentation Transcript

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