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Improve Employee Self Service With Bolt On Applications
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Improve Employee Self Service With Bolt On Applications

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Presentation of LBi Bolt on applications for Enterprise HCM Applications (e.g. PeopleSoft, JDE) …

Presentation of LBi Bolt on applications for Enterprise HCM Applications (e.g. PeopleSoft, JDE)
Given at Quest Northeast 2009 Conference

Published in Technology
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  • 1. PeopleSoft Enterprise 63490 Using Bolt-on Applications To Improve Employee Self Service And Employee Satisfaction Empowering-Connecting-Integrating Gary Reuter Mike DeNezzo Scott Tiedemann LBi Software Engineering
  • 2. Agenda
    • Employer Concerns
    • Self Service
    • Bolt-on Applications
    • How to Integrate Bolt-ons
    • Examples
    • Q & A
  • 3. Employer Concerns
    • From a recent Deloitte Benefits Reward Survey
    • “ Employers are still struggling to find that magic formula for controlling costs while retaining and motivating their employees”
    • Retain talent through use of corporate Self Service applications
  • 4. No. 1 Employer Concern: Talent Shortage All statistics from Deloitte study: 2008 Top Five Total Rewards Priorities Survey
  • 5. Self Service Strategies All statistics from Deloitte study: 2008 Top Five Total Rewards Priorities Survey
  • 6. Retaining Talent
    • Retain employees by improving Self Service on your benefit rewards programs:
      • Compensation/Payroll
      • Benefits enrollment
      • Help desk
      • Attendance/Vacation scheduling
      • Development and Career Opportunities
  • 7. Self Service Expectations
    • Used to be nice-to-have
    • Today it is required
      • Banking
      • Shopping
    • Self Service payback
      • Employee satisfaction/retention
      • Searchable knowledge bases
      • Reduction in costs
  • 8. Leverage Your Investment
    • Don’t build entirely new applications
    • Provide custom:
      • Analytics and/or scorecards
      • Performance tracking
      • Decision support processes
      • Information for a special group within your organization
    • Custom portals
    • Internet
  • 9. Self Service Options
    • PeopleSoft Portal
    • PeopleSoft e-Apps
    • Bolt-on Applications
    • Mixtures – “Best of Breed”
  • 10. Improve Employee Self Service
    • PeopleSoft Basic Portal
      • Comes with PeopleTools
      • Limited to licensed PS applications within product line
    • PeopleSoft Enterprise Portal
      • Designed to be used as a general purpose portal solution
      • Needed to register additional non-PS content
  • 11. Improve Employee Self Service
    • PeopleSoft e-Apps
      • eBenefits - eCompensation
      • eDevelopment - eEquity
      • ePay - ePerformance
      • eProfile - eRecruit
  • 12. What is a Bolt-On Application?
    • Custom Application
    • Replaces, expands on, or modifies PeopleSoft functionality
    • Uses PeopleSoft data
  • 13. Reasons for a Bolt-On Application
    • New Business Functionality
    • Custom Information
    • Security Reasons
  • 14. Types of Bolt-on Applications
    • PS Tools Integrated
      • navigation
      • pages
      • records
    • External, utilizing PS technology to access data
    • External, accessing PS data directly
  • 15. Benefits of Bolt-ons
    • Increases User Adoption
    • Reduces Costs
    • Fast Delivery
    • Reduces Complexity
    • Business Flexibility
  • 16. Methods of Integration
    • Leverage PeopleSoft APIs and Web Services
    • Leverage Vendor Software as a Service (SaaS)
    • Direct Data Integration
  • 17. Integrating Bolt-ons: PS APIs
    • Leverage PeopleTools:
      • Component Interface
      • Integration Broker
      • Integration Tools and Utilities
      • MultiChannel Framework
      • Internet technology
      • EDI Manager
      • Forms Routing
      • Open Query ODBC Driver and API
      • PeopleCode:
        • Application Messaging Class
        • Business Interlink Class
        • File Class
        • Internet Script Class (iScript)
        • Java Class
  • 18. Integrating Bolt-ons: SaaS
    • Leverage Software as a Service (SaaS)
      • SaaS may include everything from customizations to installation
      • Scalable costs
  • 19. Integrating Bolt-ons: Direct Data
    • Integrate data directly using SQL and/or data extracts
    • JAVA/SQRs/COBOL/SQL
  • 20. Expectations for Self Service
    • Automate manual functions
    • Build new transaction processing
    • Build decision support – knowledge bases
  • 21. Example 1: CaseManager
    • Improves Help Desk Support
    • Tracks calls and issues to resolution
    • Streamlines workflow
    • Provides resolution tracking and management
  • 22. Example 1: CaseManager
    • Automatic assignment and escalation of cases
    • E-mail integration – notifications and reminders
    • Employee entry of cases and case history view
    • CTI Support
  • 23. Example 1: CaseManager
    • Builds Knowledge Base
      • Can build on the fly
    • Stepping stone for creating FAQs
    • Road to Employee Self Service
  • 24. Example 1: CaseManager
    • PeopleSoft, SAP, Oracle, JD Edwards integration
    • Metrics to identify the reasons for calls, duration, resolution time, CSR effectiveness, training issues, etc
    • Certified by SUN
    • MySQL Enterprise Certified program
  • 25. Example 1: CaseManager
    • CaseManager Demo!
  • 26. Example 2: At-Trac
    • Allows paperless entry of “time off” requests (vacation, sick, personal)
    • Seamless import of information from HR applications
      • prevents unnecessary data entry
    • Highly dynamic user interface
      • allows end-users to enter company specific time off and accrual rules that prevent unnecessary programmer modifications
    • Wide range of reporting capabilities including
      • absence tracking by individual/department
      • G/L liability
  • 27. Example 2: At-Trac
    • Approvals/rejections with automatic notifications generated to employee and manager
    • Daily, monthly and annual calendar views allow managers to
      • track accrued time off balances per individual and/or department
      • detect excessive absences or repeating patterns
  • 28. Example 2: At-Trac
    • Break for Demo of At-Trac!
  • 29. Example 3: HR Portal
    • Personal Data Review
    • W-4 Modeling
    • Employee Stock Purchase
    • 401(k) Administration
    • Life Insurance Elections
    • Personal Data Modifications
  • 30. Example 3: HR Portal
    • “Cafeteria-style" Health Benefits
    • Travel Reimbursement Benefits
    • Pension & Retirement Benefits
    • Links to Third Party Providers
    • Direct Deposit Elections & Modifications
    • Attendance - Submit Hours and Vacation
  • 31. Example 3: HR Portal
    • HR Portal Demo!
  • 32. Example 4: Benefit Enrollment
    • Health and Welfare benefit enrollment process
      • Browser based
      • Integrated with HCM
      • Contain health care costs with powerful decision support tools
  • 33. Example 4: Benefit Enrollment
    • Benefit Enrollment Demo!
  • 34. Example 5: Management Workflow
    • Position Workflow Application
    • Manages daily workflow of promotions and salary increases
      • Browser based
      • Integrated with HCM
      • Developed with .Net
  • 35. Example 5: Management Workflow
    • Management Workflow Demo!
  • 36. Example 6: External to PeopleSoft
    • Wireless Solutions
      • Help Desk on the road
      • Vacation tracking in the field
  • 37. Questions
    • Kindly identify yourself and your company
  • 38. Thank You!
    • Gary Reuter
    • LBi Software Engineering
    • For more information go to www.lbisoftware.com or
    • visit us at booth #316