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Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
Improve Employee Self Service With Bolt On Applications
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Improve Employee Self Service With Bolt On Applications

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Presentation of LBi Bolt on applications for Enterprise HCM Applications (e.g. PeopleSoft, JDE) …

Presentation of LBi Bolt on applications for Enterprise HCM Applications (e.g. PeopleSoft, JDE)
Given at Quest Northeast 2009 Conference

Published in: Technology
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  • 1. PeopleSoft Enterprise 63490 Using Bolt-on Applications To Improve Employee Self Service And Employee Satisfaction Empowering-Connecting-Integrating Gary Reuter Mike DeNezzo Scott Tiedemann LBi Software Engineering
  • 2. Agenda <ul><li>Employer Concerns </li></ul><ul><li>Self Service </li></ul><ul><li>Bolt-on Applications </li></ul><ul><li>How to Integrate Bolt-ons </li></ul><ul><li>Examples </li></ul><ul><li>Q & A </li></ul>
  • 3. Employer Concerns <ul><li>From a recent Deloitte Benefits Reward Survey </li></ul><ul><li>“ Employers are still struggling to find that magic formula for controlling costs while retaining and motivating their employees” </li></ul><ul><li>Retain talent through use of corporate Self Service applications </li></ul>
  • 4. No. 1 Employer Concern: Talent Shortage All statistics from Deloitte study: 2008 Top Five Total Rewards Priorities Survey
  • 5. Self Service Strategies All statistics from Deloitte study: 2008 Top Five Total Rewards Priorities Survey
  • 6. Retaining Talent <ul><li>Retain employees by improving Self Service on your benefit rewards programs: </li></ul><ul><ul><li>Compensation/Payroll </li></ul></ul><ul><ul><li>Benefits enrollment </li></ul></ul><ul><ul><li>Help desk </li></ul></ul><ul><ul><li>Attendance/Vacation scheduling </li></ul></ul><ul><ul><li>Development and Career Opportunities </li></ul></ul>
  • 7. Self Service Expectations <ul><li>Used to be nice-to-have </li></ul><ul><li>Today it is required </li></ul><ul><ul><li>Banking </li></ul></ul><ul><ul><li>Shopping </li></ul></ul><ul><li>Self Service payback </li></ul><ul><ul><li>Employee satisfaction/retention </li></ul></ul><ul><ul><li>Searchable knowledge bases </li></ul></ul><ul><ul><li>Reduction in costs </li></ul></ul>
  • 8. Leverage Your Investment <ul><li>Don’t build entirely new applications </li></ul><ul><li>Provide custom: </li></ul><ul><ul><li>Analytics and/or scorecards </li></ul></ul><ul><ul><li>Performance tracking </li></ul></ul><ul><ul><li>Decision support processes </li></ul></ul><ul><ul><li>Information for a special group within your organization </li></ul></ul><ul><li>Custom portals </li></ul><ul><li>Internet </li></ul>
  • 9. Self Service Options <ul><li>PeopleSoft Portal </li></ul><ul><li>PeopleSoft e-Apps </li></ul><ul><li>Bolt-on Applications </li></ul><ul><li>Mixtures – “Best of Breed” </li></ul>
  • 10. Improve Employee Self Service <ul><li>PeopleSoft Basic Portal </li></ul><ul><ul><li>Comes with PeopleTools </li></ul></ul><ul><ul><li>Limited to licensed PS applications within product line </li></ul></ul><ul><li>PeopleSoft Enterprise Portal </li></ul><ul><ul><li>Designed to be used as a general purpose portal solution </li></ul></ul><ul><ul><li>Needed to register additional non-PS content </li></ul></ul>
  • 11. Improve Employee Self Service <ul><li>PeopleSoft e-Apps </li></ul><ul><ul><li>eBenefits - eCompensation </li></ul></ul><ul><ul><li>eDevelopment - eEquity </li></ul></ul><ul><ul><li>ePay - ePerformance </li></ul></ul><ul><ul><li>eProfile - eRecruit </li></ul></ul>
  • 12. What is a Bolt-On Application? <ul><li>Custom Application </li></ul><ul><li>Replaces, expands on, or modifies PeopleSoft functionality </li></ul><ul><li>Uses PeopleSoft data </li></ul>
  • 13. Reasons for a Bolt-On Application <ul><li>New Business Functionality </li></ul><ul><li>Custom Information </li></ul><ul><li>Security Reasons </li></ul>
  • 14. Types of Bolt-on Applications <ul><li>PS Tools Integrated </li></ul><ul><ul><li>navigation </li></ul></ul><ul><ul><li>pages </li></ul></ul><ul><ul><li>records </li></ul></ul><ul><li>External, utilizing PS technology to access data </li></ul><ul><li>External, accessing PS data directly </li></ul>
  • 15. Benefits of Bolt-ons <ul><li>Increases User Adoption </li></ul><ul><li>Reduces Costs </li></ul><ul><li>Fast Delivery </li></ul><ul><li>Reduces Complexity </li></ul><ul><li>Business Flexibility </li></ul>
  • 16. Methods of Integration <ul><li>Leverage PeopleSoft APIs and Web Services </li></ul><ul><li>Leverage Vendor Software as a Service (SaaS) </li></ul><ul><li>Direct Data Integration </li></ul>
  • 17. Integrating Bolt-ons: PS APIs <ul><li>Leverage PeopleTools: </li></ul><ul><ul><li>Component Interface </li></ul></ul><ul><ul><li>Integration Broker </li></ul></ul><ul><ul><li>Integration Tools and Utilities </li></ul></ul><ul><ul><li>MultiChannel Framework </li></ul></ul><ul><ul><li>Internet technology </li></ul></ul><ul><ul><li>EDI Manager </li></ul></ul><ul><ul><li>Forms Routing </li></ul></ul><ul><ul><li>Open Query ODBC Driver and API </li></ul></ul><ul><ul><li>PeopleCode: </li></ul></ul><ul><ul><ul><li>Application Messaging Class </li></ul></ul></ul><ul><ul><ul><li>Business Interlink Class </li></ul></ul></ul><ul><ul><ul><li>File Class </li></ul></ul></ul><ul><ul><ul><li>Internet Script Class (iScript) </li></ul></ul></ul><ul><ul><ul><li>Java Class </li></ul></ul></ul>
  • 18. Integrating Bolt-ons: SaaS <ul><li>Leverage Software as a Service (SaaS) </li></ul><ul><ul><li>SaaS may include everything from customizations to installation </li></ul></ul><ul><ul><li>Scalable costs </li></ul></ul>
  • 19. Integrating Bolt-ons: Direct Data <ul><li>Integrate data directly using SQL and/or data extracts </li></ul><ul><li>JAVA/SQRs/COBOL/SQL </li></ul>
  • 20. Expectations for Self Service <ul><li>Automate manual functions </li></ul><ul><li>Build new transaction processing </li></ul><ul><li>Build decision support – knowledge bases </li></ul>
  • 21. Example 1: CaseManager <ul><li>Improves Help Desk Support </li></ul><ul><li>Tracks calls and issues to resolution </li></ul><ul><li>Streamlines workflow </li></ul><ul><li>Provides resolution tracking and management </li></ul>
  • 22. Example 1: CaseManager <ul><li>Automatic assignment and escalation of cases </li></ul><ul><li>E-mail integration – notifications and reminders </li></ul><ul><li>Employee entry of cases and case history view </li></ul><ul><li>CTI Support </li></ul>
  • 23. Example 1: CaseManager <ul><li>Builds Knowledge Base </li></ul><ul><ul><li>Can build on the fly </li></ul></ul><ul><li>Stepping stone for creating FAQs </li></ul><ul><li>Road to Employee Self Service </li></ul>
  • 24. Example 1: CaseManager <ul><li>PeopleSoft, SAP, Oracle, JD Edwards integration </li></ul><ul><li>Metrics to identify the reasons for calls, duration, resolution time, CSR effectiveness, training issues, etc </li></ul><ul><li>Certified by SUN </li></ul><ul><li>MySQL Enterprise Certified program </li></ul>
  • 25. Example 1: CaseManager <ul><li>CaseManager Demo! </li></ul>
  • 26. Example 2: At-Trac <ul><li>Allows paperless entry of “time off” requests (vacation, sick, personal) </li></ul><ul><li>Seamless import of information from HR applications </li></ul><ul><ul><li>prevents unnecessary data entry </li></ul></ul><ul><li>Highly dynamic user interface </li></ul><ul><ul><li>allows end-users to enter company specific time off and accrual rules that prevent unnecessary programmer modifications </li></ul></ul><ul><li>Wide range of reporting capabilities including </li></ul><ul><ul><li>absence tracking by individual/department </li></ul></ul><ul><ul><li>G/L liability </li></ul></ul>
  • 27. Example 2: At-Trac <ul><li>Approvals/rejections with automatic notifications generated to employee and manager </li></ul><ul><li>Daily, monthly and annual calendar views allow managers to </li></ul><ul><ul><li>track accrued time off balances per individual and/or department </li></ul></ul><ul><ul><li>detect excessive absences or repeating patterns </li></ul></ul>
  • 28. Example 2: At-Trac <ul><li>Break for Demo of At-Trac! </li></ul>
  • 29. Example 3: HR Portal <ul><li>Personal Data Review </li></ul><ul><li>W-4 Modeling </li></ul><ul><li>Employee Stock Purchase </li></ul><ul><li>401(k) Administration </li></ul><ul><li>Life Insurance Elections </li></ul><ul><li>Personal Data Modifications </li></ul>
  • 30. Example 3: HR Portal <ul><li>“Cafeteria-style&quot; Health Benefits </li></ul><ul><li>Travel Reimbursement Benefits </li></ul><ul><li>Pension & Retirement Benefits </li></ul><ul><li>Links to Third Party Providers </li></ul><ul><li>Direct Deposit Elections & Modifications </li></ul><ul><li>Attendance - Submit Hours and Vacation </li></ul>
  • 31. Example 3: HR Portal <ul><li>HR Portal Demo! </li></ul>
  • 32. Example 4: Benefit Enrollment <ul><li>Health and Welfare benefit enrollment process </li></ul><ul><ul><li>Browser based </li></ul></ul><ul><ul><li>Integrated with HCM </li></ul></ul><ul><ul><li>Contain health care costs with powerful decision support tools </li></ul></ul>
  • 33. Example 4: Benefit Enrollment <ul><li>Benefit Enrollment Demo! </li></ul>
  • 34. Example 5: Management Workflow <ul><li>Position Workflow Application </li></ul><ul><li>Manages daily workflow of promotions and salary increases </li></ul><ul><ul><li>Browser based </li></ul></ul><ul><ul><li>Integrated with HCM </li></ul></ul><ul><ul><li>Developed with .Net </li></ul></ul>
  • 35. Example 5: Management Workflow <ul><li>Management Workflow Demo! </li></ul>
  • 36. Example 6: External to PeopleSoft <ul><li>Wireless Solutions </li></ul><ul><ul><li>Help Desk on the road </li></ul></ul><ul><ul><li>Vacation tracking in the field </li></ul></ul>
  • 37. Questions <ul><li>Kindly identify yourself and your company </li></ul>
  • 38. Thank You! <ul><li>Gary Reuter </li></ul><ul><li>LBi Software Engineering </li></ul><ul><li>For more information go to www.lbisoftware.com or </li></ul><ul><li>visit us at booth #316 </li></ul>

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