Developing Talent for Hotels
in association with
Newcastle College
Welcome to Hospitality
Program
Academy
Hospitality Talent
Program
Hospitality Foundation Degree
Program
• 4 week training programme
• Personal skills; mainly F&B training
• 19+ career changer; retraining; unemployed
• Low skil...
• Customer service in hospitality
• Serving food and drink
• Food safety in catering
• Valuing equality and diversity
• Qu...
• FE solution
• 16 to 18 yrs
• Level 2 or 3 (Level 2 are “D” grades; Level 3 are “C” grades)
• Minimum 4 GCSE’s – alternat...
• HE solution - Foundation Degree
• Awarding body is College and NEHA
• Full time 2 year course; A level background; high ...
Aptitude
Written (Brand)
Quality Standards
to deliver a level of
service
Attitude
How people interact with guests
Welcome ...
Jobs in Hotels
Hospitality on the Big Screen
Hospitality People
NEHA Talent Products
NEHA Talent Products
NEHA Talent Products
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NEHA Talent Products

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NEHA and Newcastle College working on 3 new qualifications for working in hotels.

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NEHA Talent Products

  1. 1. Developing Talent for Hotels in association with Newcastle College
  2. 2. Welcome to Hospitality Program Academy Hospitality Talent Program Hospitality Foundation Degree Program
  3. 3. • 4 week training programme • Personal skills; mainly F&B training • 19+ career changer; retraining; unemployed • Low skilled; reactive; entry level; taster • Seasonal staff; event support; busy periods • Create a pool of staff/labour for NEHA to “fish in” • Access via the College who will manage data • 3 weeks in College classroom (with hotel visits) • 1 week placement in appropriate work dept • Hotel – support a visit; work shadow; work placement; interview • Some will get a job; some refer back to JCP; some continue training Sector Based Work Academy Product 1
  4. 4. • Customer service in hospitality • Serving food and drink • Food safety in catering • Valuing equality and diversity • Qualification awards - a series of practical certificates • Demand stimulated by “Awareness Days” • Supported by Jurys, County Thistle, Copthorne, Crowne Plaza Sector Based Work Academy Course Content
  5. 5. • FE solution • 16 to 18 yrs • Level 2 or 3 (Level 2 are “D” grades; Level 3 are “C” grades) • Minimum 4 GCSE’s – alternative to A levels • NEHA branded • 600 hours – all depts • Course Sept to March then industry 3 months • Promoted in schools • More college, less hotels – begin when more confident • Still do hotel masterclasses + work shadowing + visits • Start Sept 2015 – for future supervisors/rising talent • Qualification is City & Guilds Level 2 Diploma in Contemporary Hospitality Hospitality Talent Programme Product 2
  6. 6. • HE solution - Foundation Degree • Awarding body is College and NEHA • Full time 2 year course; A level background; high level individual • Application through UCAS • Start Sept 2015 • Year 1 practical; Year 2 strategic • Option for “enrichment/enhancement add ons” – spa, tourism, patisserie etc • One off modules for existing staff in hotels • 6 month placement in hotel depts in one or more hotels Foundation Degree in Hospitality Product 3
  7. 7. Aptitude Written (Brand) Quality Standards to deliver a level of service Attitude How people interact with guests Welcome to Hospitality Program Hospitality Talent Program Hospitality Foundation Degree Program The Hotel Pathway
  8. 8. Jobs in Hotels
  9. 9. Hospitality on the Big Screen
  10. 10. Hospitality People

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