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Rules, Tools, and Techniques for Usability Testing
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Rules, Tools, and Techniques for Usability Testing

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  • http://www.flickr.com/photos/rohdesign/5098835256/
  • http://www.flickr.com/photos/rohdesign/5098835256/
  • http://www.flickr.com/photos/rohdesign/5098835256/
  • http://www.flickr.com/photos/rohdesign/5098835256/
  • http://www.flickr.com/photos/kateawilliamson/5755897877/sizes/m/in/photostream/http://www.flickr.com/photos/dunk/152243971/Omada Health
  • Transcript

    • 1. Usability Fair Prep
      Tools and Techniques
    • 2. You test to understand where the interface caused frustration.
      It’s not a beauty pageant.
    • 3. Do it rough and do it early.
      Testing something that can’t be changed isn’t usability testing, it’s validation.
    • 4. Heuristic Evaluation
      Low-Fi Tools
      • Paper& Sharpies
      Medium-Fi Tools
      • PowerPoint
      • 5. Keynote
      Medium-Fi Interactive
      • Balsamiq
      • 6. GoMockingBird
      • 7. FlairBuilder
      Coded Prototypes
      • Functioning Code
      Live Version
      • Production App/Site
      Objective
      To find the usability problems within a design
      How?
      Create an interactive version of your prototype and run your participants through tasks.
    • 8. v
      Low-Fi Tools
      Paper & Pencil
      flickr: rohdesign
    • 9. Medium-Fi Tools
      PowerPoint & Keynote
    • 10. Medium-Fi Interactive
      Balsamiq, GoMockingBird, and FlairBuilder
    • 11. High-Fi
      Your Code & Your Design
    • 12. v
      Recording Tools
      Silverback
      http://silverbackapp.com
    • 13. v
      A/B Testing
      Optimizely
      http://optimizely.com
    • 14. v
      Click Tracking
      CrazyEgg
      http://crazyegg.com
    • 15. v
      Testing Suites
      Verify
      http://verifyapp.com
    • 16. I don’t have time.
      Is there anything simpler I can do?
    • 17. Card Sorting
      Objective
      To explore how your users group items
      How?
      Create index cards with names of items that need to be categorized. Ask participants to group them in a way that makes sense to them.
      Tools
      • Index Cards or Post-Its
      • 18. Sharpies
      flickr:
      kateawilliamson
      dunk
    • 19. Visual Affordances
      Objective
      To understand how your user perceives your interface
      How?
      Print off a grayscale version of your site or app. Give your participant a highlighter and ask them to highlight anything they think they can click on.
      Tools
    • Five Second Test
      Objective
      To help you understand the most prominent elements of your interface
      How?
      Create a mockup of your interface. Users have five seconds to view it. Then they must answer questions based on it.
      Tools
    • Participants cannot tell you how to fix your app.
      You must iterate to find the solution.