“A highly motivated and enthusiastic professional with a successful track record in both B2B and B2B2C Insurance, consumer finance, training and retail management.” “An intuative individual with a proven ability to design, develop and implement, innovative customer centric sales strategies, which embrace the regulatory operational framework.”
Account Manager I Automotive F & I Software I COIN Financial Systems (Kalamazoo Europe) I St AlbansRoles and Responsibilities:•Sales Manager to a territory containing 156 PAG retailers across the 5franchises within the Geographic‟s of the East Midlands, East Anglia &Essex.•Support franchised Dealer Account Managers to increase F&Iperformance via utilisation of the financial software.•Co-ordinate and conduct national training programmes to an audience of3 levels of compitancy. Major Achievements •Achieved outstanding first year-end results – 163% of Margin and 151% of Revenue objectives. •First UK Account Manager to sell Network Software Solutions into Jaguar, Volvo & Land Rover. •Pioneered a customer facing sales strategy for poor performing retailers.
Business Development Manager I Automotive F & I Capital Bank Motor Plc. I LiverpoolRoles and Responsibilities: •F&I Management of 22 core accounts including a high profile used car supermarket group with an annual target of £19m, across Nottinghamshire, Derbyshire, Lincolnshire, & Leicestershire. •Coaching and development using of key retailer staff, incorporating account acquisition and retail package tender negotiations. •Support internal underwriters with the provision of CRA data to manage delinquency rates within my territory. Major Achievements •Promoted from Account Manager to Business Development Manager within first year. •Regional „Super User‟ for Capital Bank‟s web based showroom technology “Connections”, thus becoming accountable for the training and integration of the system into the retail network.
Account Manager I Automotive F & IGMAC (UK) Plc. I LutonRoles and Responsibilities:•Accountable for £26m of retail paper and £530k of insurance premiumwithin a select portfolio of key accounts.•Develop retailer profitability and identify key requirements, whilstmatching these business needs to the GMAC products and services•Assess and identify potential commercial growth with retailer salesstrategies, recommending compliant improvements to compliment theirbusiness model.•Assist internal underwriters with CRA balanced scorecard datavalidation and CIFAS referrals to eradicate fraudulent activity andimprove retailer‟s internal delinquency results. Major Achievements: •Rewarded with key retailer group accountability following the successful development of numerous independent franchised accounts. •Achieving personal hard and soft Key Performance Indicators on a consistent basis. •Successfully managed a regional insurance incentive for the UK North team, which resulted in a significant increase in insurance penetration. •Multiple account acquisitions within the Saab and Chevrolet brands.
Assistant General Sales Manager I Automotive Insurance Cardif Pinnacle Insurance Plc. I BorehamwoodRoles and Responsibilities:•Responsible for the largest and most prestigious clients withinIntermediaries division – Volkswagen Financial Services (UK) Ltd. &Mercedes-Benz Financial Services (UK) Ltd totally a Gross Written Premiumof £21m•Pro-active relationship management between key Stake Holders andNational Sales Departments and board members•Project manage product launches and technology enhancements Major Achievements: •Promoted from Sales Manager to AGSM within 17 months of recruitment •Coordinated formal tender responses for motor partnerships including BMW, VWFS, Honda and Banque PSA •Devised, launched and managed client incentives to drive compliant incremental growth •Co-created and published a market bespoke quarterly insurance newsletter •Selected to represent Cardif Pinnacle at the BNP Paribas „Global Think Tank‟ in Paris •Facilitated Training & Development workshops for the Motor Partnerships team
Business Development Manager I Automotive Insurance SMART Insurance (UK) Ltd I LeedsRoles and Responsibilities:•Spearhead strategic product & distribution innovation•Instigate sales growth within Pendragon, Jardine Motors and Listers Group•Drive new business acquisition across existing distribution model•Implement client Business Plans to effectively manage client relationshipsand performance•Identify and explore alternative sustainable distribution markets•Host development sessions for all levels of dealer personnel to enhance sales and technical knowledge•Analyse management information to identify sales, claims and complaints trends•Write and present commercial propositions and supplier agreements for all new business oportunities Major Achievements: •Remodelled the corporate training material into core modules •Influenced sales growth of 71% within Jardine Motors as a direct result of launching the remodelled development sessions across only 42% YTD of their franchised network •Co-created and published a consumer research paper surrounding market perceptions of SMART repairs Designed and managed the production of visual product presenters
Head of Sales I Automotive Warranty I MAPFRE Warranty I Bristol and LondonRoles and Responsibilities:•Establish commercially viable lines of ethical business within Manufacturersand AM Top 50 dealer groups•Develop, drive and own the annual plan in consultation with DepartmentalHeads of Business, reporting directly to the Managing Director.•Formulate an innovative prospectus to demonstrate the strategic vision,capabilities and product solutions for the automotive insurance market•Identify commercial campaign opportunities to stimulate brand awareness•Oversee the development of commercial propositions and customer relationships. This includes agreeingappropriate operational solutions and gaining internal sign-off for proposals;•Through effective relationship management, build bespoke product solutions, services and practices withprospective and existing business partners. Major Achievements: •Founded a unique client joint venture and „first for MAPFRE‟ on-line B2B warranty distribution platform •Generated a forecasted business volume of £1.3m GWP across 11,000 policies within the intermediary sector •Intuitively created an avant-garde „end-to-end customer journey‟ blueprint, to maximize customer and client retention via the integration of technological advances to fulfill our principals around customer centricity •Instigated a strategic UK marketing campaign to stimulate brand awareness and sales traction
“Richard is a polished, true sales professional. More importantly he provides depth to complex opportunities and is able to find a solution that meets the needs of all parties involved. His knowledge of the industry and the experience he demonstrates on a daily basis, are a true reflection of his character and drive to make a difference, deliver and succeed. I wouldnt hesitate in recommending Richard - he would make a valued member of any team.” Charles Coburn, Head of Sales (Finance & Insurance), MAPFRE Assistance “Richard is a very professional and focusedindividual who is able to see and shape the bigger “Richard sits in the top talent box in any salespicture whilst concentrating on the detail. A very focused organisation. He understands greattalented communicator, presenter, influencer and product development and positioning; hes brilliantlysales person. He always represents himself and the creative in packaging a sales proposition and salescompany he works for with enthusiasm, passion messaging; hes a strong, strong communicator -and integrity. Richard is someone I trust and have both in developing and in delivering a message; herespect for, and is an asset to any organisation.” builds strong sales relationships. He absolutely getsGary Lee, General Manager, Daimler Insurance route to market thinking right through to sales delivery - hes committed and he delivers - a great, great bloke to have on your team!” Dennis Foley, Business Channel Head, Mapfre Assistance More recommendations received via “Richard is a great professional and an impressive ambassador for your business. Calm under pressure, eloquent, attentive to the needs of a customer and with great communication skills Richard is most definitely one of those people that you are delighted to have on your team.” Nancy Rignall, Head of MAPFRE ABRAXAS
“Home life in Nottingham is centered around mywife Lyndsey, son Ruben and daughter Florence”
Championship and event winning Rally Co-Driver “For the past 20 years, Motorsport has been anintegral part of my family life, from co-driving to Clerk of the Course”
Father Son “At just 7 years old, Ruben is one of the youngest kart drivers in the UK “Team Manager > Web Designer > Chief Engineer > Sponsor > Logistics Manager > Father Figure...” My role encompasses multiple facets...