Si622 Evaluations Of Systems And Services

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Si622 Evaluations Of Systems And Services

  1. 1. SI622 Evaluations of Systems and Services Project: PublicDrum.org Team Stick: Ricardo Yi, Dawn Barton, Lisa Quist, Edwin Teng
  2. 2. Findings & Introduction Methods Recommend Summary ations Presentation Outline • Overview of Public Drum • Methods • Findings & Recommendations • Summary
  3. 3. Findings & Introduction Methods Recommend Summary ations About PublicDrum.org • Overview of Public Drum – Aggregation Service – Event Distribution • Types of Users – Aggregators – Creators
  4. 4. Findings & Introduction Methods Recommend Summary ations User Demographics Bryan Shaw • Occupation: Concert promoter in Chicago • Age: 35 • Education: Bachelor's degree (liberal arts) Elizabeth Bennett • Works part time at Home Depot. • Age: 27 • Education: BA in music performance
  5. 5. Findings & Introduction Methods Recommend Summary ations Methods Summary  Comparative Evaluation • 5 competitors: Zvents, Yahoo Upcoming, ArborWeb, ArborWiki , ArtsEverywhere  Heuristic Evaluation • 4 Evaluators, 14 findings  Survey • Response Rate: 22.8%  User Testing • 1 pilots tests, 5 actual tests; 7 findings
  6. 6. Findings & Introduction Methods Recommend Summary ations Comparative Evaluation
  7. 7. Findings & Introduction Methods Recommend Summary ations Heuristic Evaluation # Issue Severity Heuristic Category 1 Design 0 Aesthetic and minimalist design 2 Event entry form 1.5 Consistency and standards/Recognition rather than recall/ Visibility of system status 3 User Registration 2 User control and freedom/ Error prevention 4 Difficult to see who is using 2 Aesthetic and minimalist design/ Public Drum Consistency and standards/ Match between system and the real world 5 Global and Footer navs use 2 Consistency and standards/ unexpected vocabulary Match between system and the real world 6 Event Recommendations 3 Recognition rather than recall/ Flexibility and efficiency of use 7 No way to tell if aggregators 3 Visibility of system status have subscribed to an event 8 Search Vocabulary 3 Match between system and the real world/ Consistency and standards 9 Hard to enter events 3 Flexibility and efficiency of use/ Consistency and standards/ Error prevention 10 Global and Footer navs are 3 Flexibility and efficiency of use/ difficult to navigate Aesthetic and minimalist design/ Consistency and standards 11 Status of Event Submission 3.5 Visibility of system status 12 Difficult to navigate website 3.5 Consistency and standards/ Flexibility and efficiency of use/ Error prevention 13 Event Correction Process 4 Error prevention 14 Hard to find search 4 Consistency and standards/ Visibility of system status
  8. 8. Findings & Introduction Methods Recommend Summary ations Survey
  9. 9. Findings & Introduction Methods Recommend Summary ations User Testing # Usability Issue Priority Category 1 Unclear navigation terminology 4 Task 2, Task 3 2 Buttons are unclear and out-of- 4 Task 2, Task 4 place 3 Lack of Feedback 3 Task 1, Task 2, Task 4 4 Extra and/or out-of-place elements 2.5 Task 2 on the form 5 Unclear terminology and 2 Task 1,Task 2, requirements within forms Task 3 6 Time entry is confusing/annoying 1.5 Task 2 7 Calendar configuration is 1 Task 2 confusing/annoying
  10. 10. Findings & Introduction Methods Recommend Summary ations Finding #1 • Users have difficulty logging in – lack of system feedback – unclear what they're supposed to do • Recommendations – Big font saying you must check your email to complete registration – Do not say you have successfully completed it because people do not check email after seeing that – Have the least amount of text as possible, because people do not read big blocks of text
  11. 11. Findings & Introduction Methods Recommend Summary ations Finding #2 • Navigation is unclear and disorienting to the user. • Recommendations – Consistent navigation throughout the site – ONE global nav – buttons should look like buttons, users accidentally – clicked the help part
  12. 12. Findings & Introduction Methods Recommend Summary ations Finding #3 • Form elements do not conform to web standards which confuses the user. • Recommendations – asterisk the required fields – collapse the information that does not pertain to every user (ticket details, sound, images) – buttons should be at the bottom of the form
  13. 13. Findings & Introduction Methods Recommend Summary ations Finding #4 • Vocabulary does not meet web standards and confuses users • Recommendations – use standard web vocabulary. for example, search vs. find vs. track vs. use – be consistent. enter events does not also mean edit events
  14. 14. Findings & Introduction Methods Recommend Summary ations Finding #5 • Buttons do not conform to web standards and confuse users – buttons generally happen at the bottom of the form – buttons usually look alike (as in not have red font) – buttons do not change functions (publish/unpublish) • Recommendations – publish/unpublish/save for later could be accomplished with radio buttons and "save" button--this way there is no confusion – remove unnecessary buttons/clarify function (clear form vs. clear) – separate functions
  15. 15. Findings & Introduction Methods Recommend Summary ations Expected benefits • System feedback in these areas will allow users to feel more comfortable, by giving them more information about the system status • Reducing user frustration by increasing system visibility will increase use of site by creators, which will increase use of site by aggregators.
  16. 16. Findings & Introduction Methods Recommend Summary ations Summary • Areas for future investigation? – Search, perhaps, or Aggregation section – "Tools" section has code, code is scary etc.
  17. 17. Thank you! Q&A
  18. 18. Findings & Introduction Methods Recommend Summary ations

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