www.spanishbackoffice.com

W h o W e A r e SPANISH BACK OFFICE SA . Incorporated in 2005. One of the largest in house Spanish translation companies in the world Hundreds of clients located around the world 55 + in house personnel We have experience: Over 53 million new words translated to date

SPANISH BACK OFFICE SA . Incorporated in 2005.

One of the largest in house Spanish translation companies in the world

Hundreds of clients located around the world

55 + in house personnel

We have experience: Over 53 million new words translated to date

O u r V i s i o n To become the strategic partner of reference of its clients, creating value by providing a wide range of consistent, scalable and innovative language and technology solutions.

To become the strategic partner of reference of its clients, creating value by providing a wide range of consistent, scalable and innovative language and technology solutions.

O u r M i s s i o n To provide simple solutions for complex language projects.

To provide simple solutions for complex language projects.

Project Management Translation Desktop Publishing (DTP) Editing Transcription Linguistic Quality Assurance (QA) Localization Proofreading Localization Account Management Language consultancy Linguistic and Functionality Testing: Software, Videogames, Webpages and more O u r T r a n s l a t i o n S e r v i c e s

Project Management

Translation

Desktop Publishing (DTP)

Editing

Transcription

Linguistic Quality Assurance (QA)

Localization

Proofreading

Localization Account Management

Language consultancy

Linguistic and Functionality Testing: Software, Videogames, Webpages and more

O u r T r a n s l a t i o n S e r v i c e s What you can expect: COMPETITIVE PRICING PROMPT DELIVERY HIGH QUALITY TRANSLATION RESPONSIVENESS TO INQUIRIES QUALITY ASSURANCE All variations of Spanish, English, and European, languages to and from English

What you can expect:

COMPETITIVE PRICING

PROMPT DELIVERY

HIGH QUALITY TRANSLATION

RESPONSIVENESS TO INQUIRIES

QUALITY ASSURANCE

All variations of Spanish, English, and European, languages to and from English

Qualified Personnel Our in-house and external associates have 5-year University degrees Our personnel have comprehensive training about our processes before entering into production Our personnel have an ongoing training program which is revised yearly 2 day Annual Training for all in-house, freelance and all spanishbackoffice SA associates

Our in-house and external associates have 5-year University degrees

Our personnel have comprehensive training about our processes before entering into production

Our personnel have an ongoing training program which is revised yearly

2 day Annual Training for all in-house, freelance and all spanishbackoffice SA associates

Quality Assurance (QA) Department 10 member in-house Quality Assurance (QA) department that supervises our QA processes Linguists with 5 year undergraduate and postgraduate degrees QA department develops style guides, checklists, glossaries QA department upholds quality protocols based on ISO 9000 norms and the F2575 – 06 Standard Guide of Quality Assurance in Translation of ASTM International

10 member in-house Quality Assurance (QA) department that supervises our QA processes

Linguists with 5 year undergraduate and postgraduate degrees

QA department develops style guides, checklists, glossaries

QA department upholds quality protocols based on ISO 9000 norms and the F2575 – 06 Standard Guide of Quality Assurance in Translation of ASTM International

QA Added Value We have detailed documentation for each step of the process which explains QA expectations and how to meet them Checklists summarizing the crucial points. QA Manager Vendor Coordinator Head of Language Development Language Technology Specialist Linguistic Quality Tracking

Translation Western Languages to and from Spanish and English All variations of Spanish (International, Latin America, and individual country specific) All variations of English Spanish and English from and into Portuguese (Brazil and Portugal) Indigenous languages (Quechua, Maori, Mapudungun)

Western Languages to and from Spanish and English

All variations of Spanish (International, Latin America, and individual country specific)

All variations of English

Spanish and English from and into Portuguese (Brazil and Portugal)

Indigenous languages (Quechua, Maori, Mapudungun)

Added Value of In-House Linguists and QA Added value: knowledge share, team environment, no billing time pressure In-house volume: more than 1.4 million words per month The linguistic personnel work closely with the QA department and the support department Projects are not jeopardized by translator illness, vacations or absences Consistent point of contact: Regular accounts are managed by the same team Scalability Complex and challenging projects are easy to launch and deliver Keep up to date with latest market requirements and industry knowledge

Added value: knowledge share, team environment, no billing time pressure

In-house volume: more than 1.4 million words per month

The linguistic personnel work closely with the QA department and the support department

Projects are not jeopardized by translator illness, vacations or absences

Consistent point of contact: Regular accounts are managed by the same team

Scalability

Complex and challenging projects are easy to launch and deliver

Keep up to date with latest market requirements and industry knowledge

S P A N I S H B A C K O F F I C E S A L i n g u i s t i c P r o c e s s

Desktop Publishing (DTP) services The DTP department is part of the QA department and reports to the QA manager QA manager is responsible for overall quality of the final product spanishbackoffice has 9 DTP professionals The DTP departments has their own QA checklist Software and platform One-stop-shop localization: In-house translation, editing, proofreading, DTP and QA revision

The DTP department is part of the QA department and reports to the QA manager

QA manager is responsible for overall quality of the final product

spanishbackoffice has 9 DTP professionals

The DTP departments has their own QA checklist

Software and platform

One-stop-shop localization: In-house translation, editing, proofreading, DTP and QA revision

Project Management Office Consists of a well-trained team off 22 professionals with university degrees in diverse fields The Project Management Office adheres to best practices from the Project Management Institute (PMI), ISO9000, Lean, Six Sigma, Theory of Constraints (TOC) The PM Office has a wide range of hours in order to accommodate requests from different time zones Accounts are assigned to one of our Project Coordinator (PC) teams so that more than one person is familiar with the project specifications and someone from the team is always available Every Project Coordination team has a Project Manager who is responsible for the entire team’s timeliness, punctuality, budget management and client satisfaction Consists of international staff (USA, UK, Brazil, NZ, Argentina)

Consists of a well-trained team off 22 professionals with university degrees in diverse fields

The Project Management Office adheres to best practices from the Project Management Institute (PMI), ISO9000, Lean, Six Sigma, Theory of Constraints (TOC)

The PM Office has a wide range of hours in order to accommodate requests from different time zones

Accounts are assigned to one of our Project Coordinator (PC) teams so that more than one person is familiar with the project specifications and someone from the team is always available

Every Project Coordination team has a Project Manager who is responsible for the entire team’s timeliness, punctuality, budget management and client satisfaction

Consists of international staff (USA, UK, Brazil, NZ, Argentina)

I n H o u s e I n f r a s t r u c t u r e 500 square meters (4,844 square feet) of office space Backup generator that assures full functionality in case of power failure In house IT engineers 2 servers and intranet Proprietary workflow management system that serves more than 150 users daily C l i c k h e r e f o r a t o u r

500 square meters (4,844 square feet) of office space

Backup generator that assures full functionality in case of power failure

In house IT engineers

2 servers and intranet

Proprietary workflow management system that serves more than 150 users daily

W h y W o r k w i t h S P A N I S H B A C K O F F I C E S A ? 1 COMPETITIVE RATES 2 EXPERT LINGUISTS 3 HIGH QUALITY ASSURANCE STANDARDS 4 SCALABILITY FOR LARGE RUSH JOBS 5 WORK DONE IN HOUSE

C o n c l u s i o n SPANISH BACK OFFICE SA has the team, infrastructure, and processes to provide top value for money.

Ricardo Vaca Narvaja B u s i n e s s D e v e l o p m e n t M a n a g e r R i c a r d o @ s p a n i s h b a c k o f f i c e . c o m Toll fr ee p hone: 1-888-803-4217 (from North America) Phone: +34 931 842343 (from Europe) Skype: ricardovn MSN: ricardovn@live.com.ar w w w . s p a n i s h b a c k o f f i c e . c o m V I R T U A L T O U R . . . C l i c k H e r e FREE TRANSLATION QUOTE. . . C l i c k H e r e