What are some ways we canconvince IT Services?
SharePoint and ITThe Main Point of Implementing SharePoint: SharePoint eventually allows Business Users to develop and implement business solutions that use technology without IT‟s direct involvement.
SharePoint and ITSecondary (But Important) Points: SharePoint‟s integration with technologies you already use and it‟s extendibility are invaluable. Lync Exchange When I Say “SharePoint Integration” You Probably Think Of This...
SharePoint and ITThe Reality: IT struggles with supporting another technology.
Information Overload Search Process Collaboration Information Information Information Information Information Control Management
Explain Platform Benefits Search Process Collaboration Information Control Management
Explain Platform Benefits Search Search Records Records Management Management Collaboration Collaboration Personalization Personalization Document Document Management Management Information Business Business Control Control Intelligence Intelligence Forms Forms Services Process Process
What is the most important thingto Decision Makers?
What are some ways we canconvince Decision Makers?
Add Value (Decision Makers)The Biggest Point to Share is: SharePoint can help achieve business objectives by improving productivity, reducing waste, etc.The Reality: Business Objectives are often not specific enough to be achievable. It takes time and investment to reach the point all managers and executives want.
HR Onboarding Solutions• Onboarding Workflow• Onboarding Electronic Forms• Integration with HRIS• New Employee Site
Map Solutions to Objectives Direct Relationship Indirect Relationship Automate and Automate and Automate and Centralize Improve HR Provide HR Self Improve HR Improve Absence Knowledge and Employee File Service Onboarding Management Resources ManagementAdjust SiteStructure OnboardingWorkflow OnboardingElectronic Forms Integration WithHRIS New Employee Site Document CaptureAutomation * Objectives/solutions should be more specific – Example purposes only.
SharePoint Solutions (Evolution) Business Information Collaboration Business Process Intelligence Driven Driven Driven Driven Reporting Workflow/Communication Collaboration Auditing Dashboards*Super Simplified
The OutcomeJoe achieved momentum and buy inby ensuring stakeholders have a sharedunderstanding of SharePoint value.
What to watch out for…Joe must carefully manage expectationsand maintain the momentum.
Evaluating With Discounted Cash Flow Show expected cost and return over multiple time periods. Remember to „discount‟ values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future.
There are different ways ofcalculating ROI… This is kind of boring…
There are really only two waysof using ROI… 1. For Prioritization 2. To Improve Return
1. For PrioritizationThe Simplest ROI Formula Ever Estimated Even I can Value do it! Estimated Difficulty
1. For Prioritization Examples I have a difficult requirement. It‟s an 8 in difficulty (out of 10). I have an easy requirement. It‟s a 2 in difficulty (out of 10). The expected value of the difficult requirement is 4 (out of 10). The expected value of the easy requirement is 6 (out of 10). Estimated Value Estimated Difficulty
2. To Improve ReturnROI (traditionally) MeasuresFinancial Impact
2. To Improve ReturnROI analysis often misses non-financial impact‟ or „increasedpotential‟ Improved Relationships Website/Intranet Visitors Improved Know-How User Complaints Improved Morale Improved SkillsPositive Word of Mouth Increased Innovation Click-throughs Connections Employment Applications Comments Negative Word of Mouth Better Reputation
2. To Improve ReturnExample ofNon-Financial Measurement
Teamwork is KeyThere are typically 5 teams for SharePoint Governance: Business Strategy Team Initiatives/Technical Strategy Team Tactical Teams: Tactical Operations Team Tactical Development Team Tactical Support Team
Identify patterns.Plan for patterns.Execute patterns.
No Single “Approach” Projects Communities Tasks Practices
Governance Outcomes Aggregate/Reference Document or Site (Contains all SharePoint Info – Single Point of Reference) Objectives/Priorities (Tech/Business)
SharePoint will be… Utilized by Business Users to develop and implement business solutions that use technology without IT‟s direct involvement. Our primary unified application delivery platform. Our primary workflow/business process automation platform. Our intranet and communication center for internal corporate communications.SharePoint will not be… Our (external) web content management platform. Our primary document management platform. Our contact management platform.
Operations Outcomes Objectives/Priorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies SharePoint Deployment Process, Policies, and Schedule Governance Documents
Development Outcomes Objectives/Priorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements SharePoint Deployment Process, Policies, and Schedule Standards Online
Support Outcomes Objectives/Priorities Site Classification and Platform Classification Site Provisioning Process/Questionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans SharePoint MySite Policies (Pictures)… Governance Documents
Support Outcomes User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management SharePoint Standards Online
Why Iterative? SharePoint is a very large platform. It takes time to understand SharePoint. SharePoint is great for rapid prototyping, and for proof of concept work. It ensures there is enough time to review, adjust, and communicate.
SharePoint Can Be Difficult These Documents Are Checked Out!
SharePoint Can Be Intrusive Doug Just Edited A Document! You Have A New ColleagueDoug Just Bob Deleted In SharePointSigned You A Document!Up For An John Just Alert! Added You To A Site! Sally Just Edited A Document!
Seven Steps For Success… Key: Measure To Improve & Return More
Seven Steps For Success… Key: Use Team Work & Execute With Patterns
Seven Steps For Success… Key: Be Iterative, Leverage Others, & Respond
Seven Steps For Success… Key: Share The Value & Successes
Seven Steps For Success… Key: Manage Your Capabilities & Priorities
A Step In The Right DirectionThank you to all sponsors, organizers, and you for making this possible.Questions? Ideas? Feedback? Contact me: Twitter: @RHarbridge Blog: http://www.RHarbridge.com Email: Richard@RHarbridge.com Resources: 50+ User Adoption Activities Adoption Activities 130+ SharePoint Standards SPStandards.com 35+ Governance Documents Governance Documents 80+ Downloadable Presentations SlideShare.com/RHarbridge