The Steps To EffectiveSharePoint Governance Presented By: Richard Harbridge #SPSTCDC @RHarbridge
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There are big risks that are almost always realized when you don’t have it!
SharePoint Sprawl He was only intending to build a two-storyhouse - larger than those of his neighbors to reflect his position as the city's richest man. “First I added three floors but then the house looked ungainly, like a mushroom," he said. "So I added another and it still didn't look right so I kept going…” Risk: Un-Managed Sites and Content were not periodically reviewed for accuracy and relevance.
Quality Deterioration Risk: Did not ensure that content quality is maintained for the life of the portal.
Frustration Failure Risk: Did not consistently provide a high quality user experience.
Priority Paralysis Risk: Did not establish clear decision making authority/ownership and escalation procedures so that conflicts and/or policy violations are resolved in a timely manner.
Ineffective Use of Time/Resources Risk: Did not ensure that the portal strategy is aligned with business objectives so that it continuously delivers business value.
It’s not just about insuring against or mitigating those risks!
What does that mean? Without effective governanceorganization, performance, andcapability are significantly reduced.
Solution (Technical)Strategy Team Role: Provide technical insight, direction and prioritization for the portal. Tip: If a business direction requires new integration or effort with other technologies then a technical representative for that technology will be necessary.
Map Solutions to Objectives Direct Relationship Indirect Relationship * Objectives should be more specific – Example purposes only.
The Tactical Operations Team Role: Provide operational (IT- related) support and maintenance for the system infrastructure They manage the more routine maintenance of the system by performing nightly backups, performance monitoring and analysis, and keeping the environment current with security releases and upgrades.
The Tactical Development Team Role: Customize/configure, personalize, and leverageSharePointto achieve business objectives. This team is a loosely-knit community who's membership ranges from highly skilled programmers to technically savvy end users in charge of personalizing departmental team sites.
The Tactical Support Team Role: Provide support of the SharePoint applications and platform. Creates and manages a support system with effective training and proper channels of question or issue escalation and resolution. This team should also include influential users and leaders.
SharePoint Solutions Listing In addition you can also create a ‘Roadmap’ or basically a Gantt Chart or visual indicator of solutions to show what you have achieved and where you are going with SharePoint.
Policies, Standards and Guidelines Use Search, Metadata, and Approval Workflows to help improve management and user experience. For living documents/standards that require many authors try a Wiki! SharePoint Standards Online
FAQs and a Glossary SharePoint Glossary Online
SharePoint Maturity Model Sadalit van Buren http://sharepointmaturity.com
The Outcome There is a ton of material out there to support you.
What to watch out for… External best practices, policies, standards, and ideas may or may not be the right fit.
Steps to Effective Governance… Understand The Need For Governance Build Your Governance Teams Understand How SharePoint Is/Should Be Used Develop/Practice Guidance and Policies Return to Step 2 and Repeat Steps 2 through 4 You Have Perfect Governance You Can Never Truly Achieve Perfect Governance. So long as you are performing the steps you are achieving Effective Governance.
Please complete and turn in your Session Evaluation Form so we can improve future events. Survey can be filled out at: http://app.fluidsurveys.com/surveys/SPSTCDC2011-Sat-S2C-113 Presenter: Richard Harbridge Session Name: Steps To Effective Governance Session No.: Sat-S2C-113