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SharePoint Saturday DC - SharePoint Success Story

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This is the slidedeck I used at SPSDC - It has alot of animations so it might not look right here. …

This is the slidedeck I used at SPSDC - It has alot of animations so it might not look right here.

I have another version available here: http://agdpyw.bay.livefilestore.com/y1pPKrX8YaK3BFTQ7t69UtlW7vLsCB3y8L3WZsiPHM2L_UOO7rfB7xKVEMLaStRAc4Sv2Fr-6tCwyHB489e23e1QrZMIinI9aIY/SharePoint%20Saturday%20DC%20-%20SharePoint%20Success%20Story.ppsx?download

The animations in the above link work correctly. Just imagine a very enthusiastic speaker along with them.

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  • My dedication to you before I begin. By the end of this you will have gained 3 things. It might be new knowledge, it might be a new method but you MUST gain 3 things by the end. If you don’t my first challenge to you is to stalk me, hunt me down and make sure you get 3 things from me. Because I owe you 3 things! This is meant to help you. 
  • You take the estimated value and divide that by the estimated level of difficulty then times (*) it by 100 to get the percentage of ROI.
  • Ask every question three times in three different ways - Might get it wrong, might be mis-estimating their technical vocabulary/abilityUse Pictures - Pictures and moreeee pictures.
  • Dependancy also works.
  • Transcript

    • 1. The SharePoint Story for Success
      How To: Manage and Implement SharePoint Projects Presented By: Richard Harbridge
      @rharbridge
      That’s Me!
    • 2. Who am I?
      • Richard Harbridge
      • 3. is a Business Analyst
      • 4. is a Project Manager
      • 5. is a Technology Specialist
      • 6. is a Blogger/Tweeter
      • 7. Loves SharePoint
      • 8. Loves Communities
      • 9. Loves Technology
      • 10. Loves Speaking
      @rharbridge
      Blah blahblahblahblah
    • 11. More Important: Who Are You?
      • The Single Most Valuable Takeaway From Today Is…
      Each Other
      • Share the Point Exercise:
      • 12. Introduce yourself to someone you don’t know.
      • 13. Tell them your name, and what you are interested in.
      • 14. If possible give them a way to contact you.
      Richard Harbridge
      SharePoint Saturday 2009
    • 15. What I am going to talk about…
      The Idea
      The Decision
      Buy In and Expectations
      Governance
      Approach, Communications, and Support
      User Adoption
      New Work and Growth
      Richard Harbridge
      SharePoint Saturday 2009
    • 16. On With Our Story…
      From Here To Here
      Richard Harbridge
      SharePoint Saturday 2009
    • 17. Chapter 1
      The Idea
    • 18. Meet Joe
      Hi!
      Richard Harbridge
      SharePoint Saturday
    • 19. Joe Works in IT
      Richard Harbridge
      SharePoint Saturday
    • 20. At Joe’s Workplace…
      Richard Harbridge
      SharePoint Saturday
    • 21. Decision Makers don’t have Enough Information
      Richard Harbridge
      SharePoint Saturday
    • 22. The CFO needs to Reduce Costs
      Richard Harbridge
      SharePoint Saturday
    • 23. IT Services Struggles to Keep Up
      Richard Harbridge
      SharePoint Saturday
    • 24. People Must Do More With Less
      Richard Harbridge
      SharePoint Saturday
    • 25. People Are Having Trouble Finding What They Need
      Richard Harbridge
      SharePoint Saturday
    • 26. Don’t Worry Though…
      Richard Harbridge
      SharePoint Saturday
    • 27. Joe is Really Smart…
      Richard Harbridge
      SharePoint Saturday
    • 28. And works in IT
      Richard Harbridge
      SharePoint Saturday
    • 29. So Joe has an Idea!
      Richard Harbridge
      SharePoint Saturday
    • 30. We can help solve our problems with technology!
      Richard Harbridge
      SharePoint Saturday
    • 31. The Outcome
      Joe believes with effective application of technology he can improve his organization.
    • 32. What to watch out for…
      We need to know the background and reasoning for why technology is being looked at.
    • 33. Chapter 2
      The Decision
    • 34. So Joe does lots of good research…
      Awesome!
      Not as awesome.
      Richard Harbridge
      SharePoint Saturday
    • 35. He even performs in depth product comparisons…
      Richard Harbridge
      SharePoint Saturday
    • 36. Like this
      one…
      Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
      Richard Harbridge
      SharePoint Saturday
    • 37. Mapping the needs of his organization to the right technology…
      Richard Harbridge
      SharePoint Saturday
    • 38. This is important as Microsoft alone has a quite a few…
      Richard Harbridge
      SharePoint Saturday
    • 45. 2007
      Online
      On Site
      Even SharePoint has multiple options
      2010
      Richard Harbridge
      SharePoint Saturday
    • 46. After many hours of tireless research Joe decides…
      Richard Harbridge
      SharePoint Saturday
    • 47. Since Everyone in Joe’s Company uses Microsoft Office…
      Richard Harbridge
      SharePoint Saturday
    • 48. SharePoint is the Perfect Fit!
      Richard Harbridge
      SharePoint Saturday
    • 49. The Outcome
      Joe has made a decision.
    • 50. What to watch out for…
      We have to define our needs carefully if we want to pick the right technology.
    • 51. Chapter 3
      Buy In and Expectations
    • 52. Before we begin…
      Richard Harbridge
      SharePoint Saturday
    • 53. Let’s Talk About Perceptions
      Richard Harbridge
      SharePoint Saturday
    • 54.
    • 55. People See Different Things
      Richard Harbridge
      SharePoint Saturday
    • 56. Joe is on a mission.
      Richard Harbridge
      SharePoint Saturday
    • 57. Joe has to convince the IT Services, CFO and Decision Makers
      Richard Harbridge
      SharePoint Saturday
    • 58. We are going to help Joe out!
      Thanks!
      Richard Harbridge
      SharePoint Saturday
    • 59. So what is the most important thing to IT Services?
      Richard Harbridge
      SharePoint Saturday
    • 60. COST OF OWNERSHIP
    • 61. What are some ways we can convince IT Services?
      Richard Harbridge
      SharePoint Saturday
    • 62. Cost of Ownership (IT)
      The Biggest Point to Share is:
      • SharePoint eventually allows Business Users to develop and implement business solutions that use technology without IT’s involvement.
      The Reality:
      • IT doesn’t want to learn/support a new technology.
      • 63. SharePoint’s integration is invaluable to IT.
      • 64. A unified application delivery platform like SharePoint can greatly reduce costs, time and effort for new work.
      Richard Harbridge
      SharePoint Saturday
    • 65. IT Servicesgets it and is on board!
      Richard Harbridge
      SharePoint Saturday
    • 66. So what is the most important thing to the CFO?
      Richard Harbridge
      SharePoint Saturday
    • 67. NUMBERS
    • 68. What are some ways we can convince the CFO?
      Richard Harbridge
      SharePoint Saturday
    • 69. Lets Talk Numbers (CFO/Finance)
      The Biggest Point to Share is:
      • SharePoint is worth the initial investment and ongoing costs.
      The Reality:
      • It is a costly investment and costly on going expense.
      • 70. Money can be invested to always generate a return.
      • 71. You need to have measurement, account for risk, and have some expectation of return (quantifiable) that makes it worth the initial investment/on going costs.
      Richard Harbridge
      SharePoint Saturday
    • 72. Your Goal
      Richard Harbridge
      SharePoint Saturday
    • 73. What you don’t want.
      Don’t lose perspective.
      Richard Harbridge
      SharePoint Saturday
    • 74. How do we get here?
      Richard Harbridge
      SharePoint Saturday
    • 75. ROI
      Return on Investment
    • 76. Evaluating Return on Investment
      Money Matters:
      • Always show expected cost and return over multiple years.
      • 77. Use discount rate to help account for risk and competitive investment rate.
      • 78. Internal Rate of Return will help find the ‘break even point’.
      Richard Harbridge
      SharePoint Saturday
    • 79. The Simplest ROI Formula Ever
      Estimated Value
      Estimated Difficulty
      Richard Harbridge
      SharePoint Saturday
    • 80. Examples
      • I have a difficult requirement. It’s an 8 in difficulty (out of 10).
      • 81. I have an easy requirement. It’s a 2 in difficulty (out of 10).
      • 82. The expected value of the difficult requirement is 4 (out of 10).
      • 83. The expected value of the easy requirement is 6 (out of 10).
      Estimated Value
      Estimated Difficulty
      Richard Harbridge
      SharePoint Saturday
    • 84. ROI (traditionally) Measures Financial Impact
      Richard Harbridge
      SharePoint Saturday
    • 85. ROI doesn’t cover ‘non-financial impact’ or ‘increased potential’
      STILL
      IMPORTANT
      Improved Relationships
      Improved Know-How
      Website/Intranet Visitors
      Improved Morale
      Improved Skills
      User Complaints
      Increased Connections
      Positive Word of Mouth
      Innovation
      Click-throughs
      Employment Applications
      Comments
      Negative Word of Mouth
      Better Reputation
      Richard Harbridge
      SharePoint Saturday
    • 86. The CFO is on board!
      Richard Harbridge
      SharePoint Saturday
    • 87. So what is the most important thing to Decision Makers?
      Richard Harbridge
      SharePoint Saturday
    • 88. Add Value
    • 89. What are some ways we can convince Decision Makers?
      Richard Harbridge
      SharePoint Saturday
    • 90. Add Value (Decision Makers)
      The Biggest Point to Share is:
      • SharePoint improves productivity, reduces waste, and improves visibility to help drive better decision making.
      The Reality:
      • It takes time and investment to reach the point all managers and executives want.
      • 91. Productivity gain can be difficult to measure, as can reduction in waste.
      Richard Harbridge
      SharePoint Saturday
    • 92. Tips for getting Decision Makers to understand the value.
      Richard Harbridge
      SharePoint Saturday
    • 93. Mapping Solutions to Objectives
       Direct Relationship Indirect Relationship
      Richard Harbridge
      SharePoint Saturday
    • 94. Information Overload
      Information
      Information
      Information
      Information
      Richard Harbridge
      SharePoint Saturday
    • 95. Scalable Architecture
      Richard Harbridge
      SharePoint Saturday
    • 96. SharePoint Solutions (Evolution)
      *Super Simplified
      Richard Harbridge
      SharePoint Saturday
    • 97. IS
      Use them.
      Richard Harbridge
      SharePoint Saturday
    • 98. SharePoint Deployment Planning Services (SDPS)
      https://www.partnersdps.com/Pages/ToolsSupport.aspx
      Richard Harbridge
      SharePoint Saturday
    • 99. Public Statisticscan help…
      • Typical workers produce 3+ GB of data per year.
      • 100. 30% of a typical workers day is spent searching for information.
      • 101. In a 1,000 employee company lost productivity costs approximately $5 million a year.
      Source: “The Enterprise Workplace,” IDC, 2005
      Source: IDC, 2003
      Source: “Hidden Costs of Information Work,” IDC, 2006
      Richard Harbridge
      SharePoint Saturday
    • 102. Statistics within the Organization are better.
      • 20% of our IT Support people who travel do not have access to our IT policies and support documents when travelling..
      • 103. 4 out of 5 of our workers do not know that we have an employee disaster relief fund.
      • 104. Currently we pay for full licensing on 7 different enterprise document management solutions.
      Source: “Support Review Q4,” IT, 2010
      Source: “HR Employee Benefits Survey,” HR, 2010
      Source: “Financial Audit of Licensing Costs,” Finance, 2010
      Richard Harbridge
      SharePoint Saturday
    • 105. Decision Makers are on board!
      Richard Harbridge
      SharePoint Saturday
    • 106. The Outcome
      Joe has achieved momentum and buy in.
    • 107. What to watch out for…
      Joe must carefully manage expectations and maintain the momentum.
    • 108. Chapter 4
      Governance
    • 109. What is Governance?
      Richard Harbridge
      SharePoint Saturday
    • 110. GOVERNANCE IS REQUIRED
    • 111. What does that mean?
      Without effective governanceorganization, performance, andcapability are significantly reduced.
      Richard Harbridge
      SharePoint Saturday
    • 112. Without Governance
      Richard Harbridge
      SharePoint Saturday
    • 113. So how do we do it?
      Richard Harbridge
      SharePoint Saturday
    • 114. Teamwork is Key
      There are typically 5 teams for SharePoint Governance:
      • Business Strategy Team
      • 115. Technical Strategy Team
      • 116. Tactical Teams:
      • 117. Tactical Operations Team
      • 118. Tactical Development Team
      • 119. Tactical Support Team
      Richard Harbridge
      SharePoint Saturday
    • 120. Identify patterns.Plan for patterns.Execute patterns.
    • 121. I think I see a Pattern.
      Richard Harbridge
      SharePoint Saturday
    • 122. Executing Governance
      Richard Harbridge
      SharePoint Saturday
    • 123. The Result:
      Richard Harbridge
      SharePoint Saturday
    • 124. Governance Documentation
      • Aggregate/Reference Document(Contains all SharePoint Info – Single Point of Reference)
      • 125. Objectives/Priorities (Tech/Business)
      Richard Harbridge
      SharePoint Saturday
    • 126. Operations Documentation
      • Objectives/Priorities
      • 127. Disaster Recovery Plan
      • 128. Deployment Process, Policies, and Schedule
      • 129. Monitoring Plans
      • 130. Maintenance Plans
      • 131. Service Level Agreements
      • 132. Etc…
      Richard Harbridge
      SharePoint Saturday
    • 133. Support Documentation
      • Objectives/Priorities
      • 134. Site Classification and Platform Classification
      • 135. Site Provisioning Process/Questionnaire
      • 136. User Expectations Agreement
      • 137. Roles and Responsibilities
      • 138. Support Agreement(s)
      • 139. Training and Communication Plans
      • 140. Etc…
      Richard Harbridge
      SharePoint Saturday
    • 141. Development Documentation
      Richard Harbridge
      SharePoint Saturday
    • 147. IS
      Use them.
      Richard Harbridge
      SharePoint Saturday
    • 148. Governance Checklist
      Richard Harbridge
      SharePoint Saturday
    • 149. TechNet, Community and More..
      Richard Harbridge
      SharePoint Saturday
    • 150. With Governance
      Richard Harbridge
      SharePoint Saturday
    • 151. The Outcome
      Everyone Achieves a Shared Understanding of SharePoint Related Processes
    • 152. What to watch out for…
      Not just documents, policies, and procedures. It is an active and ongoing process.
    • 153. Chapter 5
      ApproachCommunications and Support
    • 154. What is the best approach for SharePoint Implementations?
      Richard Harbridge
      SharePoint Saturday
    • 155. ITERATIVE APPROACH
    • 156. Why Iterative?
      • SharePoint is a very large platform.
      • 157. It takes time to understand SharePoint.
      • 158. SharePoint is great for rapid prototyping, and for proof of concept work.
      • 159. It ensures there is enough time to review, adjust, and communicate.
      Richard Harbridge
      SharePoint Saturday
    • 160. CommunicationPlanning
      Richard Harbridge
      SharePoint Saturday
    • 161. TheCommunicationPlan
      • Will act as a binding agreement (forces you to carry through).
      • 162. Helps keep communication focused.
      • 163. Helps prevent unwanted surprises.
      Richard Harbridge
      SharePoint Saturday
    • 164. CommunicationTips
      • Use pictures and more pictures.
      • 165. Explain as much as you can (Pros/Cons).
      • 166. Solidifies decisions and allows them to explain to anyone who asks.
      • 167. Ask every question three times in three different ways.
      Richard Harbridge
      SharePoint Saturday
    • 168. SupportPlanning
      Richard Harbridge
      SharePoint Saturday
    • 169. Don’t forget you aren’t superman.
      (Sorry Joe)
      Richard Harbridge
      SharePoint Saturday
    • 170. Multiple Tiers for Escalation
      (You can’t know everything)
      Richard Harbridge
      SharePoint Saturday
    • 171. Measure Support
      Learn and use data to be proactive.
      Richard Harbridge
      SharePoint Saturday
    • 172. Diversify Support
      resources/mediums
      Richard Harbridge
      SharePoint Saturday
    • 183. IS
      Use them.
      Richard Harbridge
      SharePoint Saturday
    • 184. Productivity Hub
      Richard Harbridge
      SharePoint Saturday
    • 185. Stand Alone/Portal Edition Training
      Richard Harbridge
      SharePoint Saturday
    • 186. SharePoint Learning Kit
      Richard Harbridge
      SharePoint Saturday
    • 187. Support Tip…
      Richard Harbridge
      SharePoint Saturday
    • 188. RESPOND
      You never want to give the IT busy signal, or support busy signal.
    • 189. The Outcome
      SharePoint is supported effectively.
    • 190. What to watch out for…
      The training and support can be costly in time and resources.
    • 191. Chapter 6
      User Adoption
    • 192. User Adoption
      Richard Harbridge
      SharePoint Saturday
    • 193. How do we get successful User Adoption?
      Richard Harbridge
      SharePoint Saturday
    • 194. USERS MUST UNDERSTAND THE VALUE
    • 195. Successful User Adoption Requires…
      Richard Harbridge
      SharePoint Saturday
    • 196. Useful, digestible training sessions (less than an hour)
      Training Excercises/Workshops
      Richard Harbridge
      SharePoint Saturday
    • 197. Avoid too much too fast.Keep it simple.
      It’s like learning to drive.
      Richard Harbridge
      SharePoint Saturday
    • 198. Do a video like this one…
      Richard Harbridge
      SharePoint Saturday
    • 199. IS
      Use them.
      Richard Harbridge
      SharePoint Saturday
    • 200. What used to be GearUp…
      http://sharepoint.microsoft.com/rampup/sharepoint/pages/evaluate.aspx
      The Kit is !
      Buzz
      Sweet
      Richard Harbridge
      SharePoint Saturday
    • 201. High Availability and Accessibility also lead to better User Adoption!
      Richard Harbridge
      SharePoint Saturday
    • 202. Cultivate and promote the
      right culture.
      Richard Harbridge
      SharePoint Saturday
    • 203. The Greatest Challenge
      for Most People
      Scarce thinking.
      Richard Harbridge
      SharePoint Saturday
    • 204. What is Scarce Thinking?
      I want a bigger piece!
      Richard Harbridge
      SharePoint Saturday
    • 205. What is Abundant Thinking?
      Richard Harbridge
      SharePoint Saturday
    • 206. Why does it matter?
      SharePoint is an Enterprise PlatformIt effects the whole pie
      Richard Harbridge
      SharePoint Saturday
    • 207. Motivational Driver for Contribution?
      Abundant Thinking
      Richard Harbridge
      SharePoint Saturday
    • 208. Focus on those on board/ready.
      People who already want it.
      Richard Harbridge
      SharePoint Saturday
    • 209. Use what they love.
      If they love using outlook focus on using that as a leveraging point.
      Richard Harbridge
      SharePoint Saturday
    • 210. Reward Lavishly/Provide Incentive
      Richard Harbridge
      SharePoint Saturday
    • 211. Reward super users with achievements.
      Then promote the desire to get rewards.
      Richard Harbridge
      SharePoint Saturday
    • 212. Create a SharePoint Showcase
      Good Idea!
      Where users submit and show off
      their SharePoint “Solutions”
      Richard Harbridge
      SharePoint Saturday
    • 213. Make it Fun!
      Hold Contests, Scavanger Hunts and Other Activities
      Richard Harbridge
      SharePoint Saturday
    • 214. Walk your own talk.
      Richard Harbridge
      SharePoint Saturday
    • 215. The Outcome
      SharePoint is successfully adopted by a large enough group of users to be deemed successful.
    • 216. What to watch out for…
      The build it they will come approach will often not work alone.
    • 217. Chapter 7
      New Work and Growth
    • 218. What about New Work & Growth?
      Richard Harbridge
      SharePoint Saturday
    • 219. Plan and build a system for managing New Work
      Change Requests
      Enhancement Requests
      New Features
      Richard Harbridge
      SharePoint Saturday
    • 220. Spend time in advance building a channel for new work.
      Avoid the flood.
      Richard Harbridge
      SharePoint Saturday
    • 221. Know your limits
      Richard Harbridge
      SharePoint Saturday
    • 222. Cultivatenew work! It’s a good thing.
      This boosts user adoption! (More functionality and dependency over time)
      Richard Harbridge
      SharePoint Saturday
    • 223. The Outcome
      The SharePoint Implementation continues to grow, expand and provide more value.
    • 224. What to watch out for…
      You need to plan support for new work/requests otherwise people will lose confidence.
    • 225. TO BE CONTINUED
    • 226. <3 and TYClipArt
    • 227. Thank You!
      Let’s talk, and/or tweet!
      • Twitter: @rharbridge
      • 228. Blog: sharepointkb.wordpress.com
      • 229. LinkedIn: www.linkedin.com/in/rharbridge
      Send me your emails, and let me know your feedback!
      • Email me at: harbrich@hotmail.com