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SharePoint Fest Denver - Everything You Need To Know About SharePoint Social Capabilities
 

SharePoint Fest Denver - Everything You Need To Know About SharePoint Social Capabilities

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  • Business Impact What Does That Mean? Lowers Cost Of Sharing & Organizing Information Most social technologies within an enterprise leverage the identity of the contributing individual heavily. There is no such thing (in most cases) of anonymity within the enterprise. This means that the enterprise social technology usage will: Improves Search Relevance Improve Content Authority Adds Additional Contextual Relevance Additionally what this means for finding people in the case of expertise searching and discovery is that people are more easily found and their properties (that help you find them) are more accurate. In terms of the accuracy it is no longer as expensive to manage everyone’s expertise and profile information. This is especially true if self-serviced or self-managed user profiles exist within the organization. In regards to profile properties being filled out, often there are mechanisms that encourage people to fill out their profiles. The most common techniques are through vanity search and statistics as well as a “completeness” rating on the profile. Reduces Organizational Barriers Social technologies are rarely deployed for only specific departments or organization units. As a result of this (and the value of enterprise wide deployments) there are traditionally less organization boundaries to ‘social’ information such as people profiles. An additional item worth noting here is that most social platforms also only account for ‘read’ permissions on items and allow people to ‘contribute’ or share items they may not have the ability to easily edit, copy, or move. In some instances it has been known to reduce duplication of information as well due to the increased discovery and ease of sharing. Improves Business Agility Since social interaction is tied directly to chronological relevancy (in other words when people engage in social activity there is always a relation to that activity being important at that point in time) it has a natural tendency to support quick, immediate, and current decision making activities. When the organization is reacting to something it also enables users to quickly discover one another and engage in a way that makes adding additional participants much easier. (Especially true in open social collaboration/discussions instead of using the features in an online private setting.) Compliments Talent Management As employees connect with one another and share the results of their work it tends to highlight many employee accomplishments. Frequently outputting highly rated documents as an example can provide additional information to management that the documents/output of one employee is having a strong benefit on the organization. Additionally poorly rated items can help encourage plans for development or improvement. Employees sharing more about their personal motivations, experiences, skills, and expertise can also greatly help when determining organizational competencies, weaknesses, strengths, and how best to begin engaging/planning that individuals professional growth. Promotes End User Innovation Most social technologies empower more people to contribute. Often it’s not necessary to have ‘edit’ rights to an item to add social tags or social discussions around it. Allowing even readers to share feedback, ideas, or categories on things they can see, interact with, but perhaps not modify.
  • Technology Benefit SharePoint Explanation Improves Search Relevance A concrete example of improving search relevance in SharePoint would be that social tagging, rating, and action results in an increase the ranking of that document or item. If it’s being socialized the assumption is that it’s more important than content that is not. Improve Content Authority When searching or browsing through so much corporate information the use of social features such as tagging, rating, and discussions can greatly help understand the authority level of certain content. Adds Additional Contextual Relevance In SharePoint it’s not only within communities or personal sites that social features are leveraged. Even on executive dashboards that use roll ups and reports of data it is possible in many cases to use the note board for discussion, to tag specific reports, to rate specific reports or data summaries. Provides Additional Ways To Find Content Beyond searching for information by using keywords, phrases, or tags it can often be useful to find information by discovering ‘experts’ or individuals who are linked to the content either as authors or as someone who recently highlighted that content through the use of social tags, ratings, or sharing.
  • MySites Implementation & Roll Out The SharePoint MySites from a simplistic level allow users to share content with one another without needing to provision a new team site, community site, or clutter structured department/project sites. The reality though is that MySites are actually individual site collections which allow users (for all intents and purposes) to develop and share business applications and content through SharePoint features/functionality.   Most Used MySite Functionality Shared Documents A document library that allows users to share their documents with other employees. By default this library is unsecured and any employee will be able to read documents placed here. Private Documents A document library that allows the user to share just their own personal documents. By default this library is only accessible by the MySite site collection owners.
  • How many times have you found a useful link somewhere on the internet, but had no way to usefull record that and get feedback from your colleagues?   Well, SharePoint 2010 social feedback can help with this, you can now "tag" any source on the internet (or intranet) which has a URL. This is stored in your "tags" section on your My Site, and also appears in your "Activity Feed" (which is one of the new areas in the SharePoint 2010 My Site).   Other users can also post "notes" relating to your tag, which effectively creates a discussion board around the "tagging" activity, allowing conversations around something that has been tagged.   Now, one of the key points is Security Trimming . Lets take this example: what happens if you Tag a document that someone else doesn't have access to?   The good news is that social tagging uses the Search Index to provide security trimming on content that is stored in SharePoint.   This provides the capability for senior managers to tag confidential documents (and hold conversations about that using notes) but those tags (and notes) are not visible to anyone who doesn't have read-access to the document!   On top of this is included a Ratings feature, where you can rate content within SharePoint lists (finally, the death of third party "rate my content" web parts).   This means that SharePoint 2010 now has similar social feedback functionality as other products like Digg or Delicious, in that you can tag and rate content, and other people can interact with that "tag" creating a discussion.   Architecture All of the Social Feedback information in SharePoint 2010 is stored in a separate "Social Database". This sits alongside the Profile Database.   There are then "Gatherers" (Timer Jobs) which will collect all of the changes to both the Social Database and the Profile Database and this is stored in another database for Activity Feeds (the Activity Feed Database) with foreign key pointers back to the Profile Database (so you know who's activity it is).   The performance is impressive, aiming for 2000 requests per second, and in terms of storage they are looking to support over 600,000,000 rows of data! They claim that this is sufficient for activity (including social feedback) for 400,000 users over 5 years!   Extensibility You can also hook into this process yourself. You can build your own "Gatherer" jobs to collect information from any data source that you like.   A good example is a CRM database, so that you can show activity in CRM in the My Site Activity Feed, showing when people schedule meetings or achieve sales activites.
  • How many times have you found a useful link somewhere on the internet, but had no way to usefull record that and get feedback from your colleagues?   Well, SharePoint 2010 social feedback can help with this, you can now "tag" any source on the internet (or intranet) which has a URL. This is stored in your "tags" section on your My Site, and also appears in your "Activity Feed" (which is one of the new areas in the SharePoint 2010 My Site).   Other users can also post "notes" relating to your tag, which effectively creates a discussion board around the "tagging" activity, allowing conversations around something that has been tagged.   Now, one of the key points is Security Trimming . Lets take this example: what happens if you Tag a document that someone else doesn't have access to?   The good news is that social tagging uses the Search Index to provide security trimming on content that is stored in SharePoint.   This provides the capability for senior managers to tag confidential documents (and hold conversations about that using notes) but those tags (and notes) are not visible to anyone who doesn't have read-access to the document!   On top of this is included a Ratings feature, where you can rate content within SharePoint lists (finally, the death of third party "rate my content" web parts).   This means that SharePoint 2010 now has similar social feedback functionality as other products like Digg or Delicious, in that you can tag and rate content, and other people can interact with that "tag" creating a discussion.   Architecture All of the Social Feedback information in SharePoint 2010 is stored in a separate "Social Database". This sits alongside the Profile Database.   There are then "Gatherers" (Timer Jobs) which will collect all of the changes to both the Social Database and the Profile Database and this is stored in another database for Activity Feeds (the Activity Feed Database) with foreign key pointers back to the Profile Database (so you know who's activity it is).   The performance is impressive, aiming for 2000 requests per second, and in terms of storage they are looking to support over 600,000,000 rows of data! They claim that this is sufficient for activity (including social feedback) for 400,000 users over 5 years!   Extensibility You can also hook into this process yourself. You can build your own "Gatherer" jobs to collect information from any data source that you like.   A good example is a CRM database, so that you can show activity in CRM in the My Site Activity Feed, showing when people schedule meetings or achieve sales activites.
  • Microsoft SharePoint Conference 2009 06/25/12 © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
  • Microsoft SharePoint Conference 2009 06/25/12 © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
  • Communities Communities are a term that is often used in many contexts. What is important is that at a base level organizations understand what a community is and what ‘kinds’ of communities can exist. Below is a collection of possible communities titled in a way that is representative of the activity/engagement contained within that community. Here Are Some Sample Communities for an Organization: Green/Sustainable Living Young Professionals Improving Project Success: For Project Managers Internal SharePoint User Group Software Development Patterns & Practices [Company Name] Fitness Fanatics
  • Your Companies Key Differentiators What makes your company different? What makes your company stand out? Let’s say our fake company has four key differentiators that seemed to stand out and were referenced by leadership and executives in the organization. Community Caring Community Engagement, Involvement & Support State Of The Art Technology Technology, Systems & Products Of Large Enterprise Organizations Incredible Support Staff Personal Service High Touch Attention Strong Customer Relationships Personal & Professional Sales Staff It is important to be able to align new initiatives, technologies and business solutions with these differentiators. To try and help visualize this effect the following objectives were broken down based on the differentiators of the business. Example Company Objectives Grow Organizational Footprint Acquisitions Provide Excellent Customer Service Promote a Positive Work Culture Highlight Exceptional People Have Highly Effective Decision Making Provide Community Support Provide Customer-Transparent Support Functions Have Leadership Greeting Customers By Name These objectives actually map easily to Social Concepts and Features within SharePoint or within related technology. What follows is a visual map of the organization objectives extrapolated above and the ‘solutions’ or social solutions that might directly, or indirectly help achieve those objectives.
  • A lot of this can seem daunting and I know one of the hardest things is figuring out how to do some of the things I have shown today. If you are interested in further training or assistance please let me know. Based on the number of people who are interested and the areas of interest we can schedule further training sessions to help everyone better use the SharePoint portal. It's our commitment to you that we will continue to hear your feedback and identify the issues. I encourage you to give us feedback during the coming months, and we will continue to deliver more and more functionality, more and more guidance to help you be successful with your application of SharePoint. Thank You for Reading/Listening
  • Your Portal’s Identity and Branding Your company most likely has a slogan. Leverage it! Let’s say your slogan is: “We Make Things Happen.” Now let’s say that this slogan is known by every employee and is a great internal brand mechanism to create a sense of unified culture and purpose. One simple but effective business tactic for larger enterprise initiatives, technologies, or solutions is to leverage existing and well-known brands/messages in the organization to help people understand the importance or purpose of an organizational change.   What follows are potential ‘Social’ Slogan Additions (based on “We Make Things Happen”): “ When we work together.” “ Keep up with them using COMPANYXYZ Social.” “ Be a part of them with COMPANYXYZ Social.” “ Share them on COMPANYXYZ Social.” “ Be involved in creating them on COMPANYXYZ Innovate”
  • Microsoft SharePoint Conference 2009 06/25/12 © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
  • Be REALLY careful investing in some of these players. Many of the previous ones no longer exist: Awareness ConnectBeam
  • Enable the User Profile Service Activity Feed By default the user profile service activity feed is not enabled. What follows are the steps that ensure that the activity feed will display updates appropriately within the “My Newsfeed” view of MySites. Verify that you have the following administrative credentials: To configure timer jobs, you must be a member of the Farm Administrators group on the computer running the SharePoint Central Administration Web site. In SharePoint Central Administration, click Monitoring and then click Review job definitions . The Job Definitions page opens. In the View list, select Service . The Service list appears. If the Service list does not display User Profile Service , click Change Service . The Select Service page opens. Use the arrows in the upper-right corner to locate User Profile Service and then click it. The Job Definitions page updates with the User Profile Service jobs. Click the activity feed job for the User Profile service application that you created in the prerequisites section of this task. The job name is in the format User_Profile_Service_name - Activity Feed Job , where the User Profile Service name is the name that you specified for your User Profile service application. The Edit Timer Job page opens. In Recurring Schedule , select the interval that you want the job to run. Available intervals are Minutes , Hourly , Daily , Weekly , and Monthly . Selecting a shorter interval, such as Minutes or Hourly , ensures that activities appear on users' My Site newsfeeds more frequently. However, it can also place a heavy load on the system depending on how many activities are available. Selecting a longer interval, such as Daily , Weekly , or Monthly reduces the number of times the job runs and processes feeds. However, it also means that users receive less frequent updates to activities in their newsfeeds. Click Enable . Optionally, click Run Now to run the job immediately without waiting for the next scheduled interval.
  • Microsoft SharePoint Conference 2009 06/25/12 © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
  • Microsoft SharePoint Conference 2009 06/25/12 © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
  • Microsoft SharePoint Conference 2009 06/25/12 © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
  • Microsoft SharePoint Conference 2009 06/25/12 © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
  • A lot of this can seem daunting and I know one of the hardest things is figuring out how to do some of the things I have shown today. If you are interested in further training or assistance please let me know. Based on the number of people who are interested and the areas of interest we can schedule further training sessions to help everyone better use the SharePoint portal. It's our commitment to you that we will continue to hear your feedback and identify the issues. I encourage you to give us feedback during the coming months, and we will continue to deliver more and more functionality, more and more guidance to help you be successful with your application of SharePoint. Thank You for Reading/Listening

SharePoint Fest Denver - Everything You Need To Know About SharePoint Social Capabilities SharePoint Fest Denver - Everything You Need To Know About SharePoint Social Capabilities Presentation Transcript