Office365 Saturday - Redmond - 7 SharePoint Online Success Factors

RedmondSharePoint In The CloudEverything You Need To Know Presented By: Richard Harbridge #o365redmond @RHarbridge Redmond#o365redmond @RHarbridge

Redmond Who am I? Redmond#o365redmond @RHarbridge

Redmond Our Goal Today… From Here To Here Redmond#o365redmond @RHarbridge

Redmond Redmond#o365redmond @RHarbridge

RedmondWhat Will We Cover Today?• Why is SharePoint in the Cloud?• What is SharePoint in the Cloud? • What is Office 365?• Concerns in the Cloud?• Evaluating Cloud Providers Redmond#o365redmond @RHarbridge

Redmond Why is SharePoint in the Cloud? Redmond#o365redmond @RHarbridge

More Customizations Important Concepts Software as a Service (SaaS) Less Complexity Platform as a Service (PaaS) Infrastructure as a Service (IaaS)#o365redmond @RHarbridge

Minimal Entry Cost#o365redmond @RHarbridge

Pay Per Use#o365redmond @RHarbridge

Shift From CAPEX to OPEX#o365redmond @RHarbridge

Providers Leverage Scale for Discounts#o365redmond @RHarbridge

Redmond The Outcome Cloud enables on-demand computing resources to be rapidly provisioned with minimal management effort. Redmond#o365redmond @RHarbridge

Redmond What to watch out for… While cloud is for everyone, it is not for everything (until solutions, usage and standards mature). Redmond#o365redmond @RHarbridge

Redmond What is SharePoint in the Cloud? Redmond#o365redmond @RHarbridge

SharePoint Cloud Models Trusted Un-trusted All-in Hybrid Hybrid SharePoint 2010 Collaboration Scenarios Exchange 2010 Doc Management Exchange 2010 Lync 2010 MySites Lync 2010 Extranet Extranet Public Facing Websites Public Facing Websites Demo/Dev/Test/Prod Demo/Dev/Test/Prod Demo/Dev/Test External Identity Provider Single Sign On (ADFS) External Identity Provider Dedicated/Shared#o365redmond @RHarbridge Dedicated/Shared Dedicated/Shared

Stuff we manage in our SharePoint Containment Hierarchy Dedicated SharePoint cloud. Farm Servers Services Stuff we manage in our Web Applications Shared SharePoint cloud. Databases Site Collections Sites Libraries and Lists Folders and Document Sets#o365redmond @RHarbridge Documents, Items and Pages

SharePoint Extranet On Premise Hosted Externally Hosted Environment Environment You Manage Firewall They Manage Firewall Exceptions/Access to Exceptions (most cases fully Environment public facing)/Access to Environment. You provision a new identity They provision an identity store. You manage two store. You still may manage identity stores. aspects of it based on business need. You support the environment They typically support the infrastructure. environment infrastructure. You plan for and invest in You pay for what you use sizable up front costs installing under their planned structures and configuring the (typically OPEX vs CAPEX). environment.#o365redmond @RHarbridge

Amazon and SharePoint#o365redmond @RHarbridge

Redmond What is Office 365? (Standard/Shared Hosting) Redmond#o365redmond @RHarbridge

#o365redmond @RHarbridge

Getting Office 365 (or BPOS) Dedicated Evaluation Criteria • Do you have less than 5000 people? Not for you. #o365redmond @RHarbridge

But You Still Want Dedicated? • SPLA (Server Provider License Agreement) – Means hosting companies can offer competitive ‘dedicated’ hosting scenarios at lower costs. This is for you. #o365redmond @RHarbridge

Office 365 Marketing?#o365redmond @RHarbridge

What does moving to Office365 mean? • Single Architecture • Initial deploy is still required to migrate data to Office 365 • AD clean up and network upgrade is often required • Balance between continuous innovations and minimize change • Customer controls IT policies but not feature availability • Understand your internal security and privacy requirements#o365redmond @RHarbridge

Office 365 Feature Parity Now Available with some caveats… • No external data search • No rich client integration • No profile pages • No direct connectivity to SQL Azure without a WCF endpoint.#o365redmond @RHarbridge

More Stuff Missing? • Project Server • Power Pivot • Secure Store Service • Full Trust Solutions • Not all Sandbox Solutions work? * * Maurice Prather -#o365redmond @RHarbridge http://www.bluedoglimited.com/SharePointThoughts/ViewPost.aspx?ID=331

The Pathway to the Cloud On-Premises Coexistence Cloud Service Single sign-on experience online and on premises With identity federation and directory synchronization Hybrids • Trusted (ADFS) • Untrusted (Two Identities) Complete control and ownership of Migrate some capabilities to SharePoint Online Microsoft will regularly deliver new features hardware, maintenance, resources, and access both on premises and online sites and capabilities to SharePoint Online and administration with the same domain credentials#o365redmond @RHarbridge

Hybrid Co-Existence • • • • • • • • • • • • • • •#o365redmond @RHarbridge

Preparing for SharePoint in the Cloud#o365redmond @RHarbridge

Licensing Matters#o365redmond @RHarbridge

Licensing SummaryName Price (Per User/Month) DetailsP – Professional $6.00 Exchange, Lync, SharePoint, Office Weband Small Biz AppsE1 – Enterprise $8.00 P = Limited toLync, SharePoint 50 users. Exchange, less thanE2 – Enterprise $14.00 E1 + Office Web AppsE3 – Enterprise $20.00 E2 + Office Pro Plus, BCS, Excel Services, InfoPath Services, Visio Services, & Access ServicesE4 – Enterprise $22.00 E3 + Voice Capabilities (VOIP Stuff)K1 – Kiosk Worker $4.00 Exchange, SharePoint, Office Web Apps (View Only)K2 – Kiosk Worker $8.00 Exchange, SharePoint, Office Web Apps E/K - You can split your users (for cost savings).#o365redmond @RHarbridge

Choosing Enterprise#o365redmond @RHarbridge Only Enterprise has SSL (Both have it on sign in process.)

Quick Example 100 Users… Business Wants… • SharePoint 2010 Enterprise E3 - $20 per user per month… • Lync 2010 • Exchange 2010 $24,000.00 per year… • Office 2010 ProfessionalOffice 365 E3 Over 3 Years On Premises On Prem Costs:Year 1 $24,000.00 Year 1 $88,708.00 • $3,500.00 in Services (Installation/Config)Year 2 $24,000.00 Year 2 $0.00 • $6,000.00 - Two ServersYear 3 $24,000.00 Year 3 $0.00 • $79,208.00 – LicensingTotal $72,000.00 Total $88,708.00 Quick Total: $88,708.00At +4 years = more expensive. Big investment?Consistent cost? More features/flexibility.#o365redmond @RHarbridge *This is meant as only a simplified example scenario

What About SharePoint Standalone? Office 365 offers two Standalone plans for SharePoint. $4.00 $8.00SP Online P1 Over 3 Years SP Standard On Premises On Prem Costs:Year 1 $4,800.00 Year 1 $30,849.00 • $2,000.00 in Services • $6,000.00 - Two ServersYear 2 $4,800.00 Year 2 $0.00 • $22,849.00 – Max LicensingYear 3 $4,800.00 Year 3 $0.00 Total $14,400.00#o365redmond @RHarbridge Total $30,849.00 100 Users… *This is meant as only a simplified example scenario

External Users Subscription LicensesSharePoint Online Partner Access LicenseThe first 50 PAL licenses are free. After the next majorupdate to Office 365 there will most likely be a costavailable as a paid add-on. Currently Microsoft doesnt enforce this limit and allows up to 1000 external users per Office 365 installation.SP Online Over 3 Years SP On Premises On Prem Costs:Year 1 $0,000.00 Year 1 $10,500.00 • 100 External Users… • 1 WS Ext Conn at $1000.00Year 2 $0,000.00 Year 2 $0.00 • 100 CALs at $95.00Year 3 $0,000.00 Year 3 $0.00 ORTotal $0,000.00 Total $10,500.00 • 1 FIS License at $11,793.00#o365redmond @RHarbridge *This is meant as only a simplified example scenario

Understand Additional Costs Once you use this up…#o365redmond @RHarbridge

Redmond The Outcome We barely scratched the surface with SharePoint in the Cloud but have already seen many ‘trade off’ decision points we should be aware of. Redmond#o365redmond @RHarbridge

Redmond What to watch out for… Without careful planning cloud providers can cause considerable cost due to new challenges such as migration and identity federation. Redmond#o365redmond @RHarbridge

Redmond Concerns In The Cloud Redmond#o365redmond @RHarbridge

BPOS to Office 365? Microsoft is responsible for any changes that happen in its 1. Customers will not have to migratedata; data. datacenters. Customers will not have to migrate any any however, customers will be responsible for making sure that 2. client software is have SharePoint 2010 their You need to compliant with the system requirements. See Office 365 system requirements compatible client software/systems. download.microsoft.com/download/A/6/4/A6479925-C7D2- 4C4C-A21B-48BCCF8887A9/FAQ_EN_101010.docx. 3. You have to train users on the new 2010 interface. Customers will also be responsible for end-user training and configuring any new features and capabilities that will be delivered by Office 365.#o365redmond @RHarbridge http://www.microsoft.com/online/transition-center.aspx

Identity Options in the Cloud#o365redmond @RHarbridge

Cost Modeling#o365redmond @RHarbridge

SecurityCan be an issue, but most of the time is not.The real issue is lack of standards and accountability…If it’s a bigger and more respectable hosting providerexpect a better level of accountability and securityplanning/activity.#o365redmond @RHarbridge

Security Program “We ended up with around 800 preventive, detective and corrective controls that were physical, administrative and technical. Then we took the defense-in-depth approach and put the controls throughout the stack.”#o365redmond @RHarbridge - John Howie, Microsoft

Privacy Program#o365redmond @RHarbridge

What is more reliable?#o365redmond @RHarbridge

What is the Offline Story?#o365redmond @RHarbridge

Service Level Agreements#o365redmond @RHarbridge

Support Is ImportantAs an example Microsoft provides 24/7 support.Google also provides 24/7 support.However Google Apps has a rule where only system critical eventsthat affect more than 50% of users can use their phone support.Don’t forget that with all cloud based providers – you are also addinganother layer between IT and the business users. Example Issue: Can a you put a stop to a providers maintenance schedule so that a business team can finish a critical deliverable without interruption?#o365redmond @RHarbridge

Termination/Suspension of Service#o365redmond @RHarbridge

Other Issues? • Since the startup costs are lower organizations can run the risk of not doing enough planning. • Migrating content can be extremely difficult depending on what options are provided by the ‘cloud provider’.#o365redmond @RHarbridge

On Integration#o365redmond @RHarbridge

LAN vs WAN#o365redmond @RHarbridge

Redmond The Outcome Offloading some management activities to another provider results in additional planning and consideration. Redmond#o365redmond @RHarbridge

Redmond What to watch out for… Challenges and concerns are different for every cloud provider. Redmond#o365redmond @RHarbridge

Redmond Evaluating Cloud Providers Redmond#o365redmond @RHarbridge

Questions To Ask Security • How do I know if my cloud is secure? • Who will have access to my sensitive data? • Do I have full ownership of my data? • What type of employee / contractor screening you do, before you hire them? • How do you detect if an application is being attacked (hacked), and how is that reported to me and my employees? • How do you control administrator access to the service? • What firewalls are in place? • What anti-virus technology is in place? • Can I get virtual layer#o365redmond @RHarbridge 2 networking and a stateful virtual firewall?

Questions To Ask Storage • Where will my data be stored? • Will my data be replicated to any other datacenters around the world (If yes, then which ones)? • What controls do you have in place to ensure safety for my data while it is stored in your environment? • Can you tell me where my data physically resides? • Data Center Location? • How many live copies of my data are there? • What happens to my data if I cancel my service?#o365redmond @RHarbridge

Questions To Ask Identity & Access • Do you offer single sign-on for your services? • Can I get flexible role-based access control synchronized with my enterprise directory? • Do all of my users have to rely on solely web based tools? • Can users work offline? • Do you offer a way for me to run your application locally and how quickly I can revert to the local installation?#o365redmond @RHarbridge

Questions To Ask Reliability & Support • What is your Disaster Recovery and Business Continuity strategy? • How do you back up data? • What is the retention period and recovery granularity? • Is your Cloud Computing service SAS70 compliant? • What measures do you provide to assist compliance and minimize legal risk? • Who do I contact for support? • What types of support do you offer? • Are there additional support options available to me?#o365redmond @RHarbridge

Questions To Ask Performance • How fast is the local network? • What is the storage architecture? • Usually storage will be the slowest link. • How can I ensure global consistency across cloud service providers? • How many locations do you have and how are they connected? • How many IOPS can I expect at each I/O performance level? • How does your memory access score on the STREAM benchmark? • How does your virtualization system score on the SPECvirt benchmark?#o365redmond @RHarbridge

Questions To Ask Flexibility (Part 1) • Am I able to load my own VMs? • Am I able to install software? • What virtualization technology is being used? • Are there additional abstraction layers? • Can I dynamically add memory and CPU to a cloud VM while it’s running? • How can I ensure CPU and memory are guaranteed? • What access protocols are available? • RDP, VNC, ICA, Console, SSH… • Over non standard ports?#o365redmond @RHarbridge

Questions To Ask Flexibility (Part 2) • What configuration options do I have? • Can I add memory? • Can I add storage? • Can I use public IPs? • What domain name mapping options do I have? • Can I have multiple environments per user? • Can I archive environments? • What supporting tools are there? • Active directory integration • User management#o365redmond @RHarbridge

Questions To Ask Flexibility (Part 3) • Do you offer on-premise, web-based, or mixed environments? • Will the solution work with what I have in place today? • What pricing, licensing, and payment options are available to me? • What are the client requirements? • How often do these change? Example: Must I upgrade my browser to take advantage of new features?#o365redmond @RHarbridge

Questions To Ask Costs • Can I get predictable service costs that still allow me to scale when I need to? • How can I get the cost benefits of multi-tenancy but still access dedicated infrastructure when I need it? • How do you define a processor / virtual core / Compute Unit? • What are your SLAs and how do you compensate when it is not met? • During maintenance windows? Planned vs surprises • What happens when there is over subscription? • Can I leverage my existing Agreements?#o365redmond @RHarbridge

Redmond Tools You Can Use Redmond#o365redmond @RHarbridge

Service Management Index Carnegie Mellon launched an initiative for standardized risk and benefit comparisons. It’s called the Cloud Service Measurement Initiative Consortium (CSMIC)#o365redmond @RHarbridge Service Management Index

Cloud Sleuth Viewers#o365redmond @RHarbridge Global Provider View Cloud Performance Analyzer

Cloud Harmony Benchmarks#o365redmond @RHarbridge

Consensus Assessments Initiative#o365redmond @RHarbridge

Redmond The Outcome You now have an arsenal of key questions/tools you can use to evaluate a cloud provider effectively. Redmond#o365redmond @RHarbridge

Redmond What to watch out for… Trust but verify. Carefully review policies, terms, conditions, and agreements. Redmond#o365redmond @RHarbridge

RedmondThank YouQuestions? Ideas? Feedback? Contact me: Twitter: @RHarbridge Blogs: http://www.RHarbridge.com Email: Richard@RHarbridge.com Resources: 700+ SharePoint IA Slides at PracticalIntranet.com 130+ SharePoint Standards at SPStandards.com 15 Pages of Important Questions at SharePointDiagnostics.com Redmond#o365redmond @RHarbridge

RedmondAppendix/Resources Redmond#o365redmond @RHarbridge

RedmondMain SharePoint Online marketing site: http://sharepoint.microsoft.com/en-us/SharePoint-Online/Pages/default.aspxPrimary Office 365 marketing site: http://www.office365.com Trials, 100-200 level customer-facing info Contains info about BPOS suite and SPO 30-Day trialSharePoint Online developer resource center (MSDN):http://go.microsoft.com/fwlink/?LinkId=203983SharePoint Online Administration resource center (TechNet):http://technet.microsoft.com/sharepoint/gg144571.aspx‘Help and How-to’ for SharePoint Online (Office.com):http://office.microsoft.com/redir/FX102052854.aspx Redmond#o365redmond @RHarbridge

RedmondMicrosoft Privacy Guidelines for Developing Software Products and Serviceshttp://www.microsoft.com/download/en/details.aspx?displaylang=en&id=16048Cloud Computing Security Considerations paper (by Microsoft) can be found here:http://go.microsoft.com/?linkid=9708479Office 365: Addressing Cloud Computing Security Considerationshttp://download.microsoft.com/download%2F2%2F2%2F0%2F220AE513-4A01-4D95-9275-11E71215A0C2%2FCloudSecurityConsiderations_MicrosoftOffice365.pdfPain Point:http://community.office365.com/en-us/f/148/t/3388.aspx Redmond#o365redmond @RHarbridge

Evolution?#o365redmond @RHarbridge Elasticity is not cloud computing…

Cloud = Hosting (Not New)#o365redmond @RHarbridge

Transitioning to the Cloud • • • • •#o365redmond @RHarbridge

Microsoft Office 365 Value Instant messaging#o365redmond @RHarbridge * Access from mobile devices depends on carrier network quality and availability ** “Connect Securely” is not a guarantee of 100% connection security.”

Microsoft Office 365 Value#o365redmond @RHarbridge * Access from mobile devices depends on carrier network quality and availability ** “Connect Securely” is not a guarantee of 100% connection security.”

K (Kiosk Worker) Family Plans#o365redmond @RHarbridge

Kiosk Worker#o365redmond @RHarbridge

E (Enterprise) Family Plans#o365redmond @RHarbridge

Enterprise Information Worker#o365redmond @RHarbridge

SharePoint Online – Feature Comparison For Information Workers For Information Workers For Small Businesses For Kiosk Workers SharePoint Online Plan 1 in SharePoint Online Plan 2 in SharePoint Online in P1 SharePoint Online in K1/K2 E1/E2 E3/E4Team Sites Yes Yes Yes Yes 1 Basic Public-facing site 1 Basic Public-facing site 1 Basic Public-facing siteSimple Public-Facing Website No included included includedSite Designer Yes Yes Yes YesSharePoint Designer 2010 Yes, for Intranet sites Yes, for Intranet sites Yes, for Intranet sites Yes, for Intranet sitesCustom Workflows Yes Yes No YesSandbox Solutions (PTC) Yes Yes Yes YesMy Site No No Yes YesEnterprise Features (Forms Services, No No No YesExcel Services, Visio Services)Access Services Yes No No YesBusiness Connectivity Services (BCS) No No No NoSite Collections Single Site Collection N/A Up to 300 Up to 300 View only for K1 View only for E1Office Web Apps View & Edit View & Edit View & Edit for K2 View & Edit for E2Search (across Site Collections) N/A Yes Yes YesBasic External Document Sharing Yes N/A Yes, add-on Yes, add-onStorage 10GB + 500MB per USL 10GB + 0MB per USL 10GB + 500MB per USL 10GB + 500MB per USLBuy additional storage No Yes Yes YesMax Org Users Up to 50 TBD TBD TBDAdmin Single Site Collection No Yes Tenant level Yes Tenant level 24x7 phone support for 24x7 phone support forSupport Community 24x7 phone support for Admin Admin Admin #o365redmond @RHarbridge

Extensibility?#o365redmond @RHarbridge

The Sandbox#o365redmond @RHarbridge

Sandbox Solutions Supported Unsupported Feature Receivers Access to Farm/Web App Event Receivers Access to File System Navigation Web App/Farm Scoped Features Web Parts Global Assembly Cache (GAC) InfoPath Forms Logic Access to web.config Custom Declarative Workflow Activities Ability to install code/files on server Declarative Workflows Timer Jobs Content Types Admin Access Beyond Site Collection Site Columns Running with Elevated Privileges Lists & List Definitions Access to External Web Service Calls Custom Ribbon Actions/Extensions External Code Access to SP Web Services/Client Object Model Web Templates Business Connectivity Services Site Pages#o365redmond @RHarbridge Page Layouts & Master Pages

Silverlight  Silverlight provides the opportunity for developers to create the next generation of Rich Internet Applications (RIAs). SharePoint Online integrates closely with Microsoft Silverlight to enable you to build compelling user interfaces that interact with SharePoint Online data#o365redmond @RHarbridge

The Client Object Model#o365redmond @RHarbridge

Client Side Solutions#o365redmond @RHarbridge

Flexible for Many Company Scenarios • • • • • •#o365redmond @RHarbridge

Why Microsoft? • • • • • • • • • • • •#o365redmond @RHarbridge

SharePoint Online Administration • • • • • • • • • • • • • • • • • • SharePoint Online Administration resource center • • • Office.com Help and How to center • SharePoint Online Planning Guide#o365redmond @RHarbridge

Sub-Levels of Administration within SharePoint Online#o365redmond @RHarbridge

Vendors#o365redmond @RHarbridge

Office365 Saturday - Redmond - 7 SharePoint Online Success Factors

by Richard Harbridge on Feb 25, 2012

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Office365 Saturday - Redmond - 7 SharePoint Online Success Factors Presentation Transcript

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