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Everything You Need To Know About SharePoint's Social Capabilities - Document Strategy Forum
 

Everything You Need To Know About SharePoint's Social Capabilities - Document Strategy Forum

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  • Business ImpactWhat Does That Mean?Lowers Cost Of Sharing & Organizing InformationMost social technologies within an enterprise leverage the identity of the contributing individual heavily. There is no such thing (in most cases) of anonymity within the enterprise. This means that the enterprise social technology usage will:Improves Search RelevanceImprove Content AuthorityAdds Additional Contextual RelevanceAdditionally what this means for finding people in the case of expertise searching and discovery is that people are more easily found and their properties (that help you find them) are more accurate. In terms of the accuracy it is no longer as expensive to manage everyone’s expertise and profile information. This is especially true if self-serviced or self-managed user profiles exist within the organization.In regards to profile properties being filled out, often there are mechanisms that encourage people to fill out their profiles. The most common techniques are through vanity search and statistics as well as a “completeness” rating on the profile.Reduces Organizational BarriersSocial technologies are rarely deployed for only specific departments or organization units. As a result of this (and the value of enterprise wide deployments) there are traditionally less organization boundaries to ‘social’ information such as people profiles.An additional item worth noting here is that most social platforms also only account for ‘read’ permissions on items and allow people to ‘contribute’ or share items they may not have the ability to easily edit, copy, or move. In some instances it has been known to reduce duplication of information as well due to the increased discovery and ease of sharing.Improves Business AgilitySince social interaction is tied directly to chronological relevancy (in other words when people engage in social activity there is always a relation to that activity being important at that point in time) it has a natural tendency to support quick, immediate, and current decision making activities.When the organization is reacting to something it also enables users to quickly discover one another and engage in a way that makes adding additional participants much easier. (Especially true in open social collaboration/discussions instead of using the features in an online private setting.)Compliments Talent ManagementAs employees connect with one another and share the results of their work it tends to highlight many employee accomplishments. Frequently outputting highly rated documents as an example can provide additional information to management that the documents/output of one employee is having a strong benefit on the organization.Additionally poorly rated items can help encourage plans for development or improvement.Employees sharing more about their personal motivations, experiences, skills, and expertise can also greatly help when determining organizational competencies, weaknesses, strengths, and how best to begin engaging/planning that individuals professional growth.Promotes End User InnovationMost social technologies empower more people to contribute. Often it’s not necessary to have ‘edit’ rights to an item to add social tags or social discussions around it. Allowing even readers to share feedback, ideas, or categories on things they can see, interact with, but perhaps not modify.
  • Technology BenefitSharePoint ExplanationImproves Search RelevanceA concrete example of improving search relevance in SharePoint would be that social tagging, rating, and action results in an increase the ranking of that document or item. If it’s being socialized the assumption is that it’s more important than content that is not.Improve Content AuthorityWhen searching or browsing through so much corporate information the use of social features such as tagging, rating, and discussions can greatly help understand the authority level of certain content.Adds Additional Contextual RelevanceIn SharePoint it’s not only within communities or personal sites that social features are leveraged. Even on executive dashboards that use roll ups and reports of data it is possible in many cases to use the note board for discussion, to tag specific reports, to rate specific reports or data summaries.Provides Additional Ways To Find ContentBeyond searching for information by using keywords, phrases, or tags it can often be useful to find information by discovering ‘experts’ or individuals who are linked to the content either as authors or as someone who recently highlighted that content through the use of social tags, ratings, or sharing.
  • You can specify which users can use social features.You can specify which users can have MySites.This allows you to roll it out slowly and to targeted groups who receive training/support.In 2013 – The biggest change is the dependency on personal sites for social functionality.
  • Newsfeed: shows you updates on social activities for items and people you are following:People postsPeople profile changesChanges on followed documentsItems tagged with followed tagsMentionsActivities: all my activitiesLikesCompany Feeds
  • Available in Central Administration in the UPA Shared Service ApplicationGive the ability to the Administrators to govern profile information that user can manage or notUsers can always override Admin settings regarding activities and following people privacy settings.Simplified compared to SharePoint 2010 Policy settings:Privacy setting is now “Only me” or “Everyone”Available in Central Administration in the UPA Shared Service ApplicationGive the ability to the Administrators to govern profile information that user can manage or notUsers can always override Admin settings regarding activities and following people privacy settings.Simplified compared to SharePoint 2010 Policy settings:Privacy setting is now “Only me” or “Everyone”Admins can also enable a “default“ privacy setting to make people following information and activities public.This setting is “off” by default
  • In 15 who has rights can follow different thingsPeopleSitesDocumentsTags Following has a common user interface experience
  • Following people infrastructure in 15 is the same as it is in 2010Information about followed people and “followed by” is stored in the Profile DatabaseThe followed person gets notified by email if a new follower shows upTwo main improvements we introduced in 15Integration with Consolidated Feeds Web PartFollowing people infrastructure in 15 is the same as it is in 2010Information about followed people and “followed by” is stored in the Profile DatabaseThe followed person gets notified by email if a new follower shows upTwo main improvements we introduced in 15Integration with Consolidated Feeds Web PartMy followers: people can now see who are their followers
  • How many times have you found a useful link somewhere on the internet, but had no way to usefull record that and get feedback from your colleagues? Well, SharePoint 2010 social feedback can help with this, you can now "tag" any source on the internet (or intranet) which has a URL. This is stored in your "tags" section on your My Site, and also appears in your "Activity Feed" (which is one of the new areas in the SharePoint 2010 My Site). Other users can also post "notes" relating to your tag, which effectively creates a discussion board around the "tagging" activity, allowing conversations around something that has been tagged. Now, one of the key points is Security Trimming. Lets take this example: what happens if you Tag a document that someone else doesn't have access to? The good news is that social tagging uses the Search Index to provide security trimming on content that is stored in SharePoint.  This provides the capability for senior managers to tag confidential documents (and hold conversations about that using notes) but those tags (and notes) are not visible to anyone who doesn't have read-access to the document! On top of this is included a Ratings feature, where you can rate content within SharePoint lists (finally, the death of third party "rate my content" web parts). This means that SharePoint 2010 now has similar social feedback functionality as other products like Digg or Delicious, in that you can tag and rate content, and other people can interact with that "tag" creating a discussion. ArchitectureAll of the Social Feedback information in SharePoint 2010 is stored in a separate "Social Database". This sits alongside the Profile Database.  There are then "Gatherers" (Timer Jobs) which will collect all of the changes to both the Social Database and the Profile Database and this is stored in another database for Activity Feeds (the Activity Feed Database) with foreign key pointers back to the Profile Database (so you know who's activity it is). The performance is impressive, aiming for 2000 requests per second, and in terms of storage they are looking to support over 600,000,000 rows of data! They claim that this is sufficient for activity (including social feedback) for 400,000 users over 5 years! ExtensibilityYou can also hook into this process yourself. You can build your own "Gatherer" jobs to collect information from any data source that you like. A good example is a CRM database, so that you can show activity in CRM in the My Site Activity Feed, showing when people schedule meetings or achieve sales activites.
  • How many times have you found a useful link somewhere on the internet, but had no way to usefull record that and get feedback from your colleagues? Well, SharePoint 2010 social feedback can help with this, you can now "tag" any source on the internet (or intranet) which has a URL. This is stored in your "tags" section on your My Site, and also appears in your "Activity Feed" (which is one of the new areas in the SharePoint 2010 My Site). Other users can also post "notes" relating to your tag, which effectively creates a discussion board around the "tagging" activity, allowing conversations around something that has been tagged. Now, one of the key points is Security Trimming. Lets take this example: what happens if you Tag a document that someone else doesn't have access to? The good news is that social tagging uses the Search Index to provide security trimming on content that is stored in SharePoint.  This provides the capability for senior managers to tag confidential documents (and hold conversations about that using notes) but those tags (and notes) are not visible to anyone who doesn't have read-access to the document! On top of this is included a Ratings feature, where you can rate content within SharePoint lists (finally, the death of third party "rate my content" web parts). This means that SharePoint 2010 now has similar social feedback functionality as other products like Digg or Delicious, in that you can tag and rate content, and other people can interact with that "tag" creating a discussion. ArchitectureAll of the Social Feedback information in SharePoint 2010 is stored in a separate "Social Database". This sits alongside the Profile Database.  There are then "Gatherers" (Timer Jobs) which will collect all of the changes to both the Social Database and the Profile Database and this is stored in another database for Activity Feeds (the Activity Feed Database) with foreign key pointers back to the Profile Database (so you know who's activity it is). The performance is impressive, aiming for 2000 requests per second, and in terms of storage they are looking to support over 600,000,000 rows of data! They claim that this is sufficient for activity (including social feedback) for 400,000 users over 5 years! ExtensibilityYou can also hook into this process yourself. You can build your own "Gatherer" jobs to collect information from any data source that you like. A good example is a CRM database, so that you can show activity in CRM in the My Site Activity Feed, showing when people schedule meetings or achieve sales activites.
  • Owners can enable ratings on CommunityRatings can be a star system or like system: Both are completely decoupled from Social DB and live only in the Content DBOwner can switch between the two systems and rating values get preserved in the switchMouse hovering on the rating provides quick information at a glance:Who ratedThe value of the rateVisual representation for your likes Offers a way to keep track of specific posts across all the microblogging activityLikes: is a personal view to see things you liked*Other people don't have access to the list of everything you liked, but they can see what you liked if they look at your profile feed (About me).Useful to track Social activitiesThe popularity of an itemTracking a specific post – threadIt shows in the main consolidated feeds web partEvery time a user likes a post:An entry gets created in the user’s Microfeed listThis show the “user liked a post” entryThe original post gets updated in the Microfeed list of the user that created the post itselfThis keep tracks of all the likes on the postAn entry gets also created in the Social list of the user who did the “like” actionThis keeps track of the user “like” activitiesUsed in the “Likes” view
  • SharePoint 2013 helps you find answers to questions and discover experts you never knew existed. Following is a huge part of increasing adoption of social and with SharePoint it’s really easy to follow a person, site, hashtag or even document.It’s a great way to stay on top of the work that you’re interested inwithout having to send emails every day to someone asking for progress. SharePointalso makes recommendations on who or what you should be following. It’s never been easier to expand your social network.
  • People search in SharePoint allows you to find people across based not only on their profile, but on the work they produce. This means that finding an expert on a topic becomes much easier and far more accurate. The people search experience is dedicated to making it easier to find people and understand how that person can help. In this example the hover card shows not only information from the profile, but also shows content that matches the person that may be of interest. With a single click you can follow that person, send them an IM, or speak to them in Lync.
  • Builds on the concepts of discussions, likes, ratings, badges and reputationsCommunities can be created by using a new Site DefinitionTemplate available for site collections and sitesUnderneath is a feature that can be activated on any site.Uses Wiki Pages infrastructureA community is based on set of functionalities and lists that exist in the community:it is self consistent.Content is organized by Categories, with a rich UI comprised of image and dataPresentation pages are «wiki pages»Rich content experienceEasier to customize doesn’t need to be SharePoint master for creating contentUsers can use rating for content and «reputation» for peopleCan vote 1 to 5 stars, or LikesReputation is only available in community sites and it is «per community»People can also report “abuse” for a moderator to act uponModerators can choose the “best” reply
  • Every post can be edited and deleted by the original owner as well as moderatorsEvery member of the community can report a post to the moderator (if the setting is enabled)Marking a post as “featured”: once marked, a specific post will render at top of its category
  • A conversation can have zero or multiple repliesReplies can happen for the main topic or for other replies as well (replies of replies)A reply can be reported to moderatorCommunity moderators can also delete or edit a replyBest Reply: bubbles up in a specific reply and shows it up as the first reply in the discussion thread
  • Available in the home page and in site settingsHome page is «security trimmed»: only moderators see toolsProvides access to the main community settings and underneath lists:DiscussionsCategoriesMembersGiftsReported PostsAllow any members to report any post (reply or discussion) as an abuse of the CommunityReports with comments are stored in an hidden listMembers are notified real time for their reporting activityModerators can then decide to delete the post, edit the post or remove the Report
  • People reputation is impacted by activities like creating posts, adding replies, etc.Reputation is per community – reputation in one does not affect it in another communityReputation model cannot be extendedCommunity owners control points for each activityAdministrators also configure what point thresholds are required to achieve reputation rankingsOnce a member reach a specific level he/she receives a «badge» that shows achievement goals reachedBadges can be customized in term of textBadges image cannot be customizedBut the color is inherited from the site themeThere are two type of badges in communities:Achieved badgesGained by people by collecting points performing specific activitiesGifted badgesAssigned by community ownersAchieved badges can be displayed as a ranking level or as a specific textIt’s a way for Community moderators to “push” recognition to memberNot achieved by membersBy assignation only from Community moderatorList of Gifted Badges can be managed to add or remove badgesGifted Badges are showed in the people status and are colored Again: color is inherited by site themeAt any time people can go to the Members list to see all members and rank them by various metricsPeople can also see their status and what is needed to move to the next level of reputation:
  • This is extended through the core SharePoint search experience to make it easier to find what you’re looking for. Questions and answers are indexed by search and are displayed in a way that allows you to instantly make use of the information and take action.
  • Your Companies Key DifferentiatorsWhat makes your company different? What makes your company stand out? Let’s say our fake company has four key differentiators that seemed to stand out and were referenced by leadership and executives in the organization.Community CaringCommunity Engagement, Involvement & SupportState Of The Art TechnologyTechnology, Systems & Products Of Large Enterprise OrganizationsIncredible Support StaffPersonal ServiceHigh Touch AttentionStrong Customer RelationshipsPersonal & Professional Sales StaffIt is important to be able to align new initiatives, technologies and business solutions with these differentiators. To try and help visualize this effect the following objectives were broken down based on the differentiators of the business.Example Company ObjectivesGrow Organizational FootprintAcquisitionsProvide Excellent Customer ServicePromote a Positive Work CultureHighlight Exceptional PeopleHave Highly Effective Decision MakingProvide Community SupportProvide Customer-Transparent Support FunctionsHave Leadership Greeting Customers By NameThese objectives actually map easily to Social Concepts and Features within SharePoint or within related technology. What follows is a visual map of the organization objectives extrapolated above and the ‘solutions’ or social solutions that might directly, or indirectly help achieve those objectives.
  • A lot of this can seem daunting and I know one of the hardest things is figuring out how to do some of the things I have shown today. If you are interested in further training or assistance please let me know. Based on the number of people who are interested and the areas of interest we can schedule further training sessions to help everyone better use the SharePoint portal.It's our commitment to you that we will continue to hear your feedback and identify the issues. I encourage you to give us feedback during the coming months, and we will continue to deliver more and more functionality, more and more guidance to help you be successful with your application of SharePoint.Thank You for Reading/Listening
  • With SharePoint 2013, we are bringingthe breadth of our experiences to all devices, and to all places. We’ll be delivering applications initially on WP7 and iOS, with a great mobile browsing experience for other platforms. Working from anywhere goes beyond SharePoint with native applications for OneNote and Lync on WP7, iOS, Android.
  • Microsoft has an exciting vision for Enterprise Social: we want to help companies transform their business with Enterprise Social. but in order for that to happen, two things are necessary: First, it can't just be a destination. Social must be a natural part of how we work, it has to be seamlessly woven into the tools you use everyday to get your work done. It has to be easy, frictionless and in-context. Microsoft is in a unique position because we own a fantastic set of assets: social, collaboration, email, and unified communications; and we want to combine these tools to create new experiences that help people get things done.  We want to have a tool that will allow you to start a conversation in a newsfeed, ping one of the participants on IM, escalate to voice and video, follow-up over email, and circle back to the original conversation with an update; we want to have the context of those conversations follow you across those tools, and have everyone involved to be able to participate in the interactions regardless of where they are or what device they have with them. Some of it is already possible today and we aim to continue and build this “connected experiences” scenario and make it available to everyone. Microsoft has the depth and breadth of capabilities to realize this vision. Second, in order to be successful, social must be a part of a platform that IT can rely on to manage and secure.The information in a social network is some of the most valuable intellectual property in the company,  and their platform needs sophisticated security, management and compliance capabilities that don't get in the way of the users but do allow IT to sleep better at night.
  • In the newest version of Office we’ve brought more and more capabilities to the cloud and enabled a single O365 experience; you can edit a PowerPoint, save it in SkyDrive Pro, and share it with others in SharePoint. Our roadmap for the future of social will continue to build on this idea of enabling productivity workers to get their work done in the tools they use everyday. In the future Yammer conversations will not only be visible in the Yammer experience, but across Office, Dynamics, and every application in the EnterpriseAs part of this vision we’ll provide a common ‘Social Layer’ that will provide one place for applications to get access to social information and services – ensuring that a post in one application can be used by another.
  • As a first step toward the vision of the Social Layer, Yammer introduced ways to both embed the Yammer feed in any biz apps, as well as bring updates from different biz apps into the Yammer feed leveraging open graph.Integrate & Embed: Social isn’t the destination – and it’s crucial that the places we get our work done, including key LOB applications are able to utilize social data both to ENRICH their own experiences through embedding social content (example: Adding a discussion thread to a LOB process), and ensure that social data isn’t silo’d and can be interacted with by users in other applications and experiences through Social Graph integration.
  • http://blogs.office.com/b/sharepoint/archive/2013/03/19/yammer-and-sharepoint-enterprise-social-roadmap-update.aspxLast November at the SharePoint Conference we announced our roadmap for enterprise social and talked about three phases of Yammer integration: “basic integration, deeper connections, and connected experiences.” (For more details, see the Putting Social to Work post published just after the SPC keynote.) Basic Integration – This summer we’ll update the Office 365 service and allow customers to replace the SharePoint newsfeed with Yammer.Yammer link in Office 365Ability to choose Yammer or SharePoint Online social features Yammer app for SharePoint in the SharePoint Store to easily embed Yammer groups into SharePoint sitesDeeper Connections – This fall we’ll deliver another update to Office 365 and deepen the integration.Streamlined user experience and seamless navigation between Yammer and Office 365Rich document experience with Office Web Apps (available in the summer)Single sign-on
  • For SharePoint 2013 on-premises customers our recommendation is to go with Yammer. We’ll be providing on-premises customers the ability to choose Yammer for their social experience by (1) providing specific guidance on how to replace SharePoint social capabilities and (2) deliver a Yammer app for SharePoint to easily embed Yammer groups into SharePoint sites. For customers that aren’t able to consider the cloud for Enterprise Social, we offer a compelling solution with SharePoint 2013; SharePoint 2013 is a great example of how we’ve started moving forward with our vision for “Connected Experiences” tying social with Tasks, Enterprise Search, Business Intelligence, and more. With Yammer we’re going to accelerate this innovation to deliver our vision.
  • To align with our vision and roadmap, we’ve made changes to Yammer packaging and pricing.   First, Yammer standalone.  We're committed to maintaining standalone versions of Yammer for customers who just want a best-in-class enterprise social network.  Yammer has historically offered four different options, and we've simplified that to two: a free version called Yammer Basic and a paid version called Yammer Enterprise.   Second, Yammer and SharePoint Online.  We believe that social and collab are two sides of the same coin, and as the roadmap demonstrates we're working toward a future where they're tightly integrated.  To reinforce that notion, we will be adding Yammer to SharePoint Online starting March.And finally, Yammer and Office 365. we envision a future where social is everywhere -- and where people work together using new experiences that combine social with collab, email, and unified communications.  As a first step in delivering on that vision, we're adding Yammer to all of our Office 365 Enterprise offerings (E1 through E4) for EA customers.
  • Help our customers get started with Enterprise Social TODAY.1. Get started with Social today by signing-up to yammer. Have your customer sign-up for Yammer on the spot – they may be surprised to see how many of their co-workers are already using it.2. Review customer success stories3. Check out the latest version of Office 365. You can get more from social by connecting it with the tools you use everyday – Office, SharePoint, Lync, Dynamics CRM.

Everything You Need To Know About SharePoint's Social Capabilities - Document Strategy Forum Everything You Need To Know About SharePoint's Social Capabilities - Document Strategy Forum Presentation Transcript

  • April 29th to May 1st Greenwich, CTSOCIAL BUSINESS &SHAREPOINT CONFERENCEEVERYTHING YOUNEED TO KNOWABOUT SHAREPOINTSSOCIAL CAPABILITIES
  • #SPSocial @RHarbridge2My Name Is Richard Harbridge…
  • #SPSocial @RHarbridge3Connecting ValueTo SharePointSocial Features
  • What is theValue?
  • • Lowers Cost Of Sharing &Organizing Information• Reduces Organizational Barriers• Improves Business Agility• Compliments Talent Management• Promotes End User Innovation
  • • Improve Search Relevance• Improve Content Authority• Add Further Contextual Relevance• Provide Additional Ways ToFind Content
  • CommunitiesSearchSitesCompositesContentInsightsNot Just Communities…Leveraged Everywhere
  • #SPSocial @RHarbridgeSocial Feedback Leads To BetterProcedures?Why Leveraging SharePoint Blog Features for News is a Great Idea
  • #SPSocial @RHarbridgeSocial SharePoint OptionsWhen are people going beyond SharePoint for Social Functionality?ExtendingComplimentingSupplementingReplacingIgnoring/Locking DownHow To Lock Down SharePoint’s Social Features
  • #SPSocial @RHarbridge12Wikis, Blogsand DiscussionsDemonstration
  • #SPSocial @RHarbridgeSharePoint 2010 Wiki CapabilitiesSharePoint Server: Enterprise Wiki Site Template – built onSharePoint Publishing infrastructureSharePoint Foundation:Team Sites with Web EditEasy page editingWiki-linking withauto-completeCross-browser RichText EditorPage Templates(Content Types & PageLayouts)Ratings(Web Analytics)Scalable(Output Caching)Customizable(Master Pages & CSS)Categories(Managed Metadata)Social Tags & Notes(Social Store)
  • #SPSocial @RHarbridge
  • #SPSocial @RHarbridge
  • #SPSocial @RHarbridgeBlogs in 2010…• The gist of it:• Blog posts auto listed in activity feed.• Consistent and improved rich text editor.• Live preview and ability to launch blog programfrom ribbon.• Team blogs as well as individual blogs.• Personal blog can be linked to mysite.• Improved navigation OOTB for blog sites.• “About this blog” content area.• No HTML or silverlight/media (AVAILABLE in 2013 w/ Nicer Design Options)
  • #SPSocial @RHarbridge
  • #SPSocial @RHarbridge
  • #SPSocial @RHarbridge
  • #SPSocial @RHarbridge
  • #SPSocial @RHarbridge21Personal Sites,Profiles, and NewsfeedDemonstration
  • #SPSocial @RHarbridgeStorage Architecture in 2013Content DBs (per-user)User Profile ServiceProfile DB (per-service)People andtag followingUser profilepropertiesSocial DB(per-service)Social tagsContent DB(site collection per-user)Feed postsSite anddocumentfollowingPersonalstoragespace(Site Feed posts arestored in the SP site)
  • #SPSocial @RHarbridgePermissions
  • #SPSocial @RHarbridgeTip: SharePoint Magnifies IssuesActive DirectoryNot Up To Date?
  • #SPSocial @RHarbridgeTip: Plan User Profile PropertiesProperty Name Example: Region NameSource Example: System XYZEditable By Users Example: Editable By UsersPrivacy Example: EveryoneRequired or Optional Example: OptionalUser Profile Property Planning Worksheet
  • #SPSocial @RHarbridgeProperty Tags and Knowledge MiningWhere are the tags?•Outlook 2010 {Sent Items}•Sharepoint Server 2010Control and Consent1. Auto find and publish to MySite to use {Least Conservative}2. Don’t Analyze Email {Most Conservative}Office Resource Kit {http://blogs.technet.com/office_resource_kit/}3. Analyze and upload (user consent at client)Outlook ->Options ->Advanced4. Consent on suggestions (user consent at server)
  • #SPSocial @RHarbridgeSocial Newsfeed
  • #SPSocial @RHarbridgeSocial Newsfeed
  • #SPSocial @RHarbridgePrivacy Settings
  • #SPSocial @RHarbridgeHow You Follow…
  • #SPSocial @RHarbridgeHow You Follow…
  • #SPSocial @RHarbridgeWhat Am I Following?
  • #SPSocial @RHarbridgeWelcome Message
  • #SPSocial @RHarbridgeWelcome Email Message
  • #SPSocial @RHarbridge35Tags, Notesand RatingsDemonstration
  • #SPSocial @RHarbridgeTags, Notes and Ratings• Social Tags, Notes and Ratings• Helps categorize, annotate, promote and helpretrieval of relevant links• Applies to any URL, inside or outside ofSharePoint with bookmarklet• Independent of write-permissions (go readers!)• Primary mechanism for promoting documentsand web pages to the newsfeed• At the very basic level it has 3 parts to it• Person, URI, Feedback• SECURITY TRIMMING STILL IN EFFECT
  • #SPSocial @RHarbridgeTags, Notes and Ratings• Tags:• Social Bookmarks (Such as I Like It)• Basically just Keywords tied to data…• Tag Cloud• Depicts the most popular tags.• Tag Profiles:• Tag Profiles show sites, docs, items, people thathave been tagged with a term.• Tag Profiles also show a list of communitymembers and any discussions or postings thatappear on the communities note board.
  • #SPSocial @RHarbridge
  • #SPSocial @RHarbridge
  • #SPSocial @RHarbridgeRating vs Liking
  • #SPSocial @RHarbridge42People SearchDemonstration
  • Get RecommendationsGet suggestions onpeople to follow
  • Search For PeopleRefine your searchbased on keywordsDiscover expertson their interestsprojects
  • #SPSocial @RHarbridgeBetter User Profiles = Better Search• Encourage users to have photos and updateprofile information• Turn on ‘knowledge mining’ and encourageusers to publish suggested keywords• Setup connection to Managed MetadataService Application• Add custom profile properties
  • #SPSocial @RHarbridge46CommunitiesDemonstration
  • #SPSocial @RHarbridgeCommunities in 2013
  • #SPSocial @RHarbridgeTitlePosts and repliesDescriptionNavigationCommunity Categories
  • #SPSocial @RHarbridgeCommunity Postings
  • #SPSocial @RHarbridgeCommunity Conversations
  • #SPSocial @RHarbridgeCommunity Owner Tools
  • #SPSocial @RHarbridgeReputation & Badges
  • #SPSocial @RHarbridgeReputation & Badges
  • Find What You’re Looking For
  • #SPSocial @RHarbridge55Implementing An EffectiveSharePoint Social Strategy
  • #SPSocial @RHarbridgeSocial Roll Out
  • #SPSocial @RHarbridgePhase 4Phase 3Phase 2Phase 1 Basic ProfileImportMySites PilotedMySites GloballyDeployedMySitesCustomizedProfilesImplementedCustom ProfileFieldsProfile FieldsIntegrated WithLOB DataUsers Can EditProfile Data WithWrite Back To ADPhotos UpdatedFrom CentralSourceProfilesPresentationCustomizedMy Sites & Profile Roll Out
  • #SPSocial @RHarbridgeSocial Feature Roll OutPhase 1Less Than 50% Profiles PopulatedNotes and Status UpdatesInfrequently UsedCommunity Sites PilotedWikis PilotedLeadership Blogs PilotedDiscussion Boards PilotedTags & Notes Infrequent (UsageLow)Ratings Piloted On KnowledgeBasePhase 2Less Than 75% Profiles PopulatedNotes & Status Updates UsedFrequently By Early AdoptersCommunity Sites GloballyDeployedWiki Sites Globally DeployedDepartment Blogs DeployedDiscussion Boards GloballyDeployedTags & Notes Adopted (UsageHigh)Knowledge Base Initiating NewProcedures/PoliciesPhase 3Close to 100% Profiles PopulatedNotes & Status UpdatesConsidered Cultural NormCommunities Extended ToExternal ParticipantsWiki Spaces Extended To ExternalParticipantsPersonal Blogs DeployedDiscussion Boards Leading To NewInnovation Or Cost SavingsTags & Notes (Expected)Knowledge Base Podcasting &Media
  • #SPSocial @RHarbridgeMap To Business ObjectivesSupportAcquisitionsProvidePositiveWork CultureHighlightExceptionalPeopleHave HighlyEffectiveDecisionMakingSupportingCommunityCustomerTransparentSupportLeadershipPersonallyEngaging w/CustomersInternal SocialCollaboration    User Profiles PersonalMySites Internal SocialNetworking    Communities OfInterest   Communities OfPractice    External SocialAuthoring   Social CRM     Direct Relationship  Indirect Relationship
  • #SPSocial @RHarbridgeProfile Sprawl Challenge?
  • #SPSocial @RHarbridgeNo Anonymity In The Enterprise?
  • #SPSocial @RHarbridgeKeyword Sprawl Challenge?
  • #SPSocial @RHarbridgeUnique Cloud Challenges…If you have SharePoint 2013 On Prem and a Office 365 SharePoint Online Instance…How do you plan the socialuser experience?Example: Following an o365 document doesn’tadd it to your onPrem social feed, it would add itto the o365 data… Difficult hybrid scenario.
  • #SPSocial @RHarbridgeDiscipline and Processes
  • #SPSocial @RHarbridgeSamples of What to Measure– Number of completed user profiles– Number of connections per user– Cross posting of blogs, subscriptions to RSS and other feeds– Average number of participants with Wikis (also look atdistribution – Wikis with most participants vs. universe ofwikis)– Effective use on major projects– Reduction in e-mail (generally, on specific topics, corporatenoise)– Range of adoption (departments, topics)– Does a new policy or idea get adopted easier?– Search metrics: fewer similar queries=right information faster
  • #SPSocial @RHarbridge66 Twitter: @RHarbridge Blog: http://www.RHarbridge.com Email: Richard@RHarbridge.com Resources:50+ User Adoption Activities Adoption Activities130+ SharePoint Standards SPStandards.com35+ Governance Documents Governance Documents80+ Downloadable Presentations SlideShare.com/RHarbridgeThank YouOrganizers, Sponsors and You for Making this Possible.
  • #SPSocial @RHarbridge67Bonus: Microsoft Vision& Yammer Strategy
  • #SPSocial @RHarbridgeNew experiences thatcombine social, collab,email, instantmessaging, voice, andvideo
  • #SPSocial @RHarbridgeSocial in the cloud Social on-premises
  • #SPSocial @RHarbridgehttps://www.yammer.com/about/pricing
  • #SPSocial @RHarbridge