The Community Roundtable Overview April 2009 Jim Storer Rachel Happe

Mission & Constituents Mission A peer network for community managers and social media practitioners Constituents Members Individuals in line of business roles responsible for community or social media initiatives Sponsors Companies interested in primary research and awareness building Partners & Experts Companies with affiliated products and services

Mission

A peer network for community managers and social media practitioners

Constituents

Members

Individuals in line of business roles responsible for community or social media initiatives

Sponsors

Companies interested in primary research and awareness building

Partners & Experts

Companies with affiliated products and services

Framework Competencies Functional Applications Strategy Leadership Culture Community Management Content & Programming Policy & Governance Metrics & Measurement Tools Culture Market Research Collaboration Customer Support

Community Maturity Model™

Programming Online community (Members only) Discussion boards Chat content library with interviews, call recordings, case studies, and examples profiles and networking expert directory and reviews; vendor directory and reviews aggregation of the best blog content In-depth welcome interview Two roundtables per month. A combination of experts, members, and solution providers Two expert online ‘office hours’ per month Transcripts and summaries for all events Peer matching Quarterly and annual reports Discounts on associated products, services, events, and content

Online community (Members only)

Discussion boards

Chat

content library with interviews, call recordings, case studies, and examples

profiles and networking

expert directory and reviews; vendor directory and reviews

aggregation of the best blog content

In-depth welcome interview

Two roundtables per month. A combination of experts, members, and solution providers

Two expert online ‘office hours’ per month

Transcripts and summaries for all events

Peer matching

Quarterly and annual reports

Discounts on associated products, services, events, and content

Contact Us Twitter - @TheCR www.community-roundtable.com Jim – [email_address] @jimstorer Rachel – [email_address] @rhappe