Multivendor Systems Maintenance
DATA CENTER SOLUTIONS
E n a b l i n g Yo u r I T I n f ra st r u c t u re
Single Point of Contact for All Your Data Center Support Needs
Since our founding in 1988, Akibia has been helping companies increase the reliability, availability
and efficiency of their mission-critical systems with comprehensive support coverage for the
hardware and software that make up their data center infrastructure. Serving as a single point of
contact, we provide multivendor hardware maintenance, operating system support, education and
proactive monitoring services for complex heterogeneous environments. We support Sun
Microsystems, Hewlett-Packard, IBM and Dell platforms running UNIX, Linux or Windows.
Akibia Delivers Customized, Cost-Effective Data Center Support
Recognizing that every customer’s support needs are unique to their business, Akibia partners with our
clients to custom-design a support solution tailored to meet their specific goals, rather than offering pre-
packaged service plans. As different servers have different availability requirements, we evaluate each
client’s environment and business goals and customize the optimal solution to meet their needs - while
maximizing service quality and reducing support costs.
Akibia’s Support Services Methodology With expertise supporting multivendor, multi-platform
environments, we help clients increase efficiencies by
consolidating vendors across multiple hardware platforms. As
part of our ongoing partnership with our clients, we analyze
trends and provide recommendations to enhance systems
availability and performance and lower support costs.
Akibia’s customized support solutions provide cost savings
over traditional alternatives. Our ability to customize a solution ensures clients only pay for the level of
support they require. Our economies of scale and best practices also enable us to pass on significant
savings to our clients while delivering the highest standard of service.
Akibia’s Mission-Critical Multivendor Systems Maintenance
HARDWARE AND OPERATING SYSTEM SUPPORT
Akibia provides hardware support for Sun, HP, IBM and Dell servers and storage systems, and operating
system support for Solaris, HP-UX, AIX, Linux and Windows. Akibia offers:
• ON-SITE SERVICE & SUPPORT
On-Site Service includes 24x7 technical support, replacement parts and on-site labor, ensuring an
experienced engineer arrives at the client site with the right parts to efficiently repair the system.
• SERVICE PARTNER, AKIBIA’S INNOVATIVE APPROACH TO SELF-MAINTENANCE
‘Service Partner,’ Akibia’s self-maintenance offering, is a cost-effective alternative to on-site service
where we provide 24x7 technical support, the delivery of replacement parts and education services.
24X7 TECHNICAL SUPPORT
Akibia customers are backed by our 24x7 call center which provides telephone and online help desk
technical support for hardware and operating system issues. Our “Think Like a Customer” services
philosophy and solution-oriented culture means we assume total accountability for isolating,
diagnosing and resolving our clients’ technical issues as efficiently and effectively as possible.
Our experienced technical support engineers are OEM-
p po certified in hardware and software. Our call center does not
use voicemail or scripts, and the average time-to-answer a
service call is within 30 seconds, further expediting the
problem determination and resolution process.
BEST-IN-CLASS LOGISTICS SUPPORT AND FIELD ENGINEERING
Akibia’s logistics planning and parts inventory management
expertise ensures the right parts are available in the right
location to meet our client commitments.
We maintain an extensive network of strategically located
parts banks across the world and operate one of the largest
testing and repair facilities in the industry. Our field engineers
are industry trained and certified to ensure minimal downtime.
Akibia’s leading education services enable clients to leverage “Service Partner,” our self-
maintenance offering. We offer publicly available courses and custom training programs in Sun,
HP, IBM and Dell hardware maintenance, Solaris, HP-UX, SUSE and Red Hat Linux systems
administration, Virtualization, Security and Storage Area Networks (SANs).
Akibia’s Additional Data Center Support Services
24X7 PROACTIVE SYSTEMS MONITORING
Akibia’s proactive monitoring service helps clients maximize systems uptime through the advanced
notification of potential issues and faster problem resolution when failures occur. By setting
capacity parameters and performance thresholds we identify signs of weakness - allowing
potential problems to be averted before they become critical or impact the user. In the event of a
failure, we immediately notify the client and expedite the remediation process through Akibia’s
systems maintenance services.
DATA CENTER RELOCATION SERVICES
Akibia has extensive experience helping clients relocate their data centers - from dismantling and
moving their systems to testing and bringing them back online. The unique value Akibia brings is
helping clients relocate all the systems in their data center, regardless of hardware brand. We
leverage our infrastructure, technical knowledge across multiple platforms, and project
management skills to provide a complete end-to-end relocation solution.
OPTIMIZE SECURE MANAGE SUPPORT