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Knowledge Capture Process

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  • 1. ITMGMT 560 Managing Technology Learning Instructor: Ryan Gun hold August 26, 2012 (by Anahita Zamani)
  • 2. Agenda  Introduction  Background  Current State & Situation  Desired State  Proposal  Process Map  Collaboration & Communication Tools  Summary  Q & A
  • 3. Introduction  Knowledge Capture Process  Identify  Create  Represent  Distribute  And enable adoption of insights and experiences. The intent of this presentation is to develop a process for capturing and re-using knowledge within the project team and learning from utside environment.
  • 4. Background  OC Health system is the solution for Monitoring the health of OC product in online an don-prem world.  OC Health system is using a third party product .  Health is a growing feature and taking more attention from other feature teams.  OC Health team is changing and new resource are adding.  Many on the fly design changes is being introduced to the code.  No knowledge capture process is in place.
  • 5. Current State & Situation  Design changes are not being captured and documented.  Existing documents and wiki page are not up-to-date.  Links to the documents has changed.  Resources are not addressing external teams questions.  Lessons are not being captured.  Knowledge transfer is a one-to-one process.  There is a lot of hidden knowledge floating around.  Team is lacking knowledge on partner’s products.
  • 6. Desire State  To have a central repository for information, documents and tools.  To have all the documents and wiki page up-to-date.  To make sure all the links to the documents and resource are available and accessible,  To have needed information for the partners and external team available.  To capture the lesson learned after each project and major release.  To collect the hidden knowledge from the team members.  Team have enough knowledge and resources from outside.
  • 7. Proposal  Create a semi-formal process to capture and re-use knowledge in the project team environment, by following the process map.  Create a Learning Organization.
  • 8. Process Map
  • 9. Collaboration & Communication Tools  Tools to be successful in collaboration with colleagues and externals include:  SharePoint and Websites  Microsoft Lync  Email  Weblogs
  • 10. Summary  Reviewed the current state of the issues with team’s knowledge capture system and learning process.  Reviewed the desired state.  Reviewed the proposed knowledge transfer “Implicit” and “Explicit” practices.  Reviewed the tools for communication and collaboration.
  • 11. Q & A
  • 12. Knowledge Mapping  Identify sources, opportunities and constraints to knowledge creation and flows.  Re-use and prevent re-invention, saving search time and acquisition costs.  Highlight islands of expertise and suggest ways to build bridges to increase knowledge sharing and exchange.  to discover effective and emergent communities of practice where informal learning is happening  to reduce the burden on experts by helping staff to find critical solutions & information quickly  to improve customer response, decision making and problem solving by providing access to applicable information, internal and external experts
  • 13. Reference  Knowledge Transfer. (June, 2008). Data retrieved August 26, 2012 from websites at http://www.performancesolutions.nc.gov/developmentInit iatives/KnowledgeTransfer/  Senge, P., Kleiner, A., & Roberts, C. (1999). The dance of change: The challenges of sustaining momentum in learning organizations. (1st ed.). New York: Doubleday/Currency. (ISBN: 9780385493222)  Weinberger, D. (2007). Everything is miscellaneous: The power of the new digital disorder. (1st ed.). New York: Times Books - Henry Holt & Co.. (ISBN: 9780805080438)

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