ITMGMT 560 Managing Technology Learning
Instructor: Ryan Gun hold
August 26, 2012
(by Anahita Zamani)
Current State & Situation
Collaboration & Communication Tools
Q & A
Knowledge Capture Process
And enable adoption of insights and experiences.
The intent of this presentation is to develop a process for
capturing and re-using knowledge within the project team and
learning from utside environment.
OC Health system is the solution for Monitoring the health of OC product in
online an don-prem world.
OC Health system is using a third party product .
Health is a growing feature and taking more attention from other feature
OC Health team is changing and new resource are adding.
Many on the fly design changes is being introduced to the code.
No knowledge capture process is in place.
Current State & Situation
Design changes are not being captured and documented.
Existing documents and wiki page are not up-to-date.
Links to the documents has changed.
Resources are not addressing external teams questions.
Lessons are not being captured.
Knowledge transfer is a one-to-one process.
There is a lot of hidden knowledge floating around.
Team is lacking knowledge on partner’s products.
To have a central repository for information, documents and tools.
To have all the documents and wiki page up-to-date.
To make sure all the links to the documents and resource are available and
To have needed information for the partners and external team available.
To capture the lesson learned after each project and major release.
To collect the hidden knowledge from the team members.
Team have enough knowledge and resources from outside.
Create a semi-formal process to capture and re-use
knowledge in the project team environment, by
following the process map.
Create a Learning Organization.
Collaboration & Communication
Tools to be successful in collaboration with colleagues
and externals include:
SharePoint and Websites
Reviewed the current state of the issues with team’s
knowledge capture system and learning process.
Reviewed the desired state.
Reviewed the proposed knowledge transfer “Implicit”
and “Explicit” practices.
Reviewed the tools for communication and
Identify sources, opportunities and constraints to knowledge
creation and flows.
Re-use and prevent re-invention, saving search time and acquisition
Highlight islands of expertise and suggest ways to build bridges to
increase knowledge sharing and exchange.
to discover effective and emergent communities of practice where
informal learning is happening
to reduce the burden on experts by helping staff to find critical
solutions & information quickly
to improve customer response, decision making and problem
solving by providing access to applicable information, internal and
Knowledge Transfer. (June, 2008). Data retrieved August
26, 2012 from websites at
Senge, P., Kleiner, A., & Roberts, C. (1999). The dance of
change: The challenges of sustaining momentum in learning
organizations. (1st ed.). New York: Doubleday/Currency.
Weinberger, D. (2007). Everything is miscellaneous: The
power of the new digital disorder. (1st ed.). New York: Times
Books - Henry Holt & Co.. (ISBN: 9780805080438)