“ Use a systematic approach to change that is focused on outcomes” (IBM, 2008, p 3).
Staff must find a “safe environment that enables them to focus on their feelings, acknowledge their fear, and use their support systems” to overcome the newness of change until they have assimilated to integration, competence, and confidence (Smith, 2008).
Management must allow staff to learn through the process and should not seek to rescue or alleviate the initial pain of learning change; this would “short circuit” the learning stage of successful change implementation (Smith, 2008).
The authors of Making Change Work (2008) note that success depends largely on people (pg. 4). The continued viability of Business Consulting Inc. depends upon timely and thoughtful execution of these strategies.